Zoomcar Complaints & Reviews

I had not logout due to network issue in my device while dropping the vehicle I do accept that I have to pay only for 84 KLM driven extra I had took vehicle by 9th september 8:30 and dropped by 10th 10:47 morning if any doubt about my words can also clarify with camera footage of the Same date from rajajinagar hub near suguna hospital I have even informed to the hub executive to escalate this issue and with many of your customer service executive...

I have booked Maruti Suzuki Swift Automatic for 21st December 2021. The brakes were faulty and we were only able to ride 100-200 meters from the pick-up location and stopped the vehicle as it was too risky to ride this faulty car. We have immediately reported this to customer care and asked them to send a replacement vehicle or engineer so it can be taken care of. After waiting from 10:00 am till 1:30 pm, no one has come to rescue/help us....

I did a booking today on zoomcar and the amount for the booking has been debitedfrom my account but i didn't get any confirmation from zoom car, also my z points from zoomcar. Was redeemed.. No customer service response, got no help from the zoom car employees at the parking site... I'm attaching the screen shots below......

For a booking (details attached) I was incorrectly overcharged for fuel consumption. The entire trip i took was was a 50km in a pretty new Renault Duster and the charges I am asked to pay is 1.72k just for fuel. It is to note that the car was returned with the same fuel meter reading and I still was willing to pay a 300 for fuel charge despite the car being dropped back with the same fuel reading. But they have been making a number of fee...

My booking was cancelled by zoomcar on 27th Nov. I am still awaiting my refund. No one from zoomcar responfa to mail or phone call....

I have opted Zoomcar service I kept my car in zoom, Believe me the worst service support I got, car got damaged, head light got replaced, even after one perticur booking customer did not return my he used my car for more than 3 days and zoom people could not track my back, after I 100s of calls to CC I received my car with battery issue which I had to replace it, now when I have placed request for termination I'm waiting for 2 weeks to get...

On 2nd Jan 2022 I had a booking (booking details attached) with Zoomcar (Kwid) for 60 kms after my ride I have used only 42 kms. For which I have proofs attached. But I am charged 990 rs for 42 km ride which is totally unfair.

On reaching the customer care they just explain that this charge was calculated based on the petrol availability in fuel tank. I am not sure of 2 things here why should I go with your fuel tank level,...

I have booked this car on 02 Jan, 2022. They have given me an 10 year old car which was having so many issues that noone can drive it. It has no working headlamps, mirrors and horn. It’s break pads was having rust, the tires were so old and having cracks. I got it repaired and spent 5000 INR .

Atlast i gave back car at 90% fuel level as i didnot even go much farther as this all has spoiled my mood.

Zoomcar...

I forgot blue decathlon bag with go pro action camera on 1st January 2022 in Maruti Wagon RMT petrol TS08 GV6390 with booking ID : JPS69DEYG in Tecahers colony, east Marredpally Hyderabad . The car was picked up by a person whose contact number is [protected], I tried reaching him but he denied my call. Can you kindly solve this issue for me...

I made a booking with ZOOM Car for a VERNA MT DIESEL car. I completed the full payment (Rs 5157) on 25th December-2021 for the booking period of 1-January-2022 to 2-January-2022. Zoom car accepted the booking and did not inform me about anything that they might not be able to deliver the car.
This is the Booking Details:
Pick up time: Sat, Jan 1 2022, 8:00 AM
Drop off time: Sun, Jan 2 2022, 7:30 PM
Pick up location:...

I have booked Scorpio 7 Seater car from zoomcars, but later executive called and provided alternatives, which I accepted and the same thing happened 4 more times from my booking date which is 4th jan, today they called before one day of delivery they called and said the car which was alloted to you is unavailable.

am really fedup with the services offered from zoom car and poor customer service assistance, they dont have enough...

Dear Sir/Madam,

Currently, you should have 2 cases opened: First for a refund of 443 Rs. towards my latest booking which couldn't be completed due to the rejection of my profile and second for 999 Rs. towards Supermiler Elite membership since there is no use of membership if you can't approve my Driving License. I have already raised this concern so many times with your customer care team but it looks like it's not working...

Hi,

I would like to request for a help in my last booking done from Zoomcar Mysore for Baleno Car(KA03AF6207) for booking of 4 days.
The car gave me serious troubles during the trip:
1) It did not have center mirror and there was severe damage is bonut of co passenger side and whole car was dirty
2)It stopped in the middle of mountains and was not starting for an hour which I suspected a battery issue...

My booking ID is JPS695AVY. I picked up the car at 23, 770 km and dropped it off at 24, 102km which is well within the 425km limit that I had taken. But i have been charged Rs. 7, 772 for excess KM fee which is completely ridiculous. Moreover, I returned the car with 70% fuel whereas I received it at 50%. I haven't received my fuel refund too. I had sent several emails through Zoom app but haven't received any response....

Zoomcar could not provide me with my booked vehicle on 25 Dec at Kolkata (Booking id JPS69YGK6).
I was informed only after my scheduled pick up time, after reaching Kolkata Airport. I was asked to contact customer service, but they did not even give a promised call back despite me calling them four times during the same day.
It caused me huge inconvenience and inhuman harassment with my family including an old parent. br...

I recently had a booking with zoomcar. After completing the trip and locking the car I realised the very next day that I forgot my earphones in the car. I called zoomcar customer care and the executive promised me that they'll unlock once I reach there. I reached there the next day night and called customer care, I couldn't connect to an executive as there are no live bookings for my number. I put customer support mails to zoomcar but no...

This is to inform you that we have booked a maruti Swift At diesel on 1st January 2022 from 5:00 pm to 11:00 pm, my booking I'd was JPS69D65A. The booking was made in the name of kayur jain, I have paid Rs 3681 and requested for a home delivery but at the time on making delivery when we called car executive, he refused without mentioning the cause and he didn't send the car to our location.
The contact details of car executive is...

I have booked a car in Ahmedabad for which payment is made online but car not given by car agent...

We booked a car on 31/12/2021 from 13:00 for 2 days i.e., till 01/01/2022. The app gave us a location of CDM Technologies and Solutions Pvt Ltd, Block A, Vishwakarma Colony, Pul Pehlad Pur, New Delhi and we went there and to our surprise we didn't find the car and moreover the customer service was not picking up our call. We waited there for 1.5 hours and after trying to contact the customer care more than 30 times, they picked up and apologised...

This mail is regarding my car booking on 30th December 2021. I had dropped car at the location on time at 12:58 am. But there was some technical issues in the car parking and location. We tried to call the customer care twice but got no response. Even the owner of the car came and tried to park the car but it was not working. Then the car owner said to go and leave the car.
This was a technical issue and not my fault. So i don't have...