Zoomcar Complaints & Reviews

I used the Zoom Car service for my last travel experience. I was delivered with a Renault Kwid car with booking Id : JPS69EIFB. The ride was 94Km free. Post ending the trip I received an outstanding amount of Rs.990 to pay. Can you please explain this to me? My start odometer reading is 24186 and it was 24257 while ending the trip. So a total of 71 Kms is what I drove that day. As Kwid is a small vehicle it should give an approximate mileage of 20Kms/Litre. Even if I am ready to take mileage as 15Kms/Litre and round the total Kms to 75Kms, total fuel spent should be 75/15=5Litres. Are you charging Rs.990 for 5L of petrol ? Unfortunately I am not able to make my mind up with this calculation. Please help me in understanding the equation behind it.
Attached images of odometer readings during start and end of trip.

Still the date I don't get my refund amount I have booked by zoom car ride on 23 November 2021 customer care executive told like u LL get a refund within 30days still I didn't get plz check with the same and resolve the problem as soon as possible

Hi

Booking id : JPS69YEKN

I have taken zoomcar from (3-5) dec21
After completing my trip I supposed to do eND checklist, , where application not worked at that time. I asked zoomcar executive to take reading and update the same, even executive said same and pickup the car .

After 42 days zoomcar customer care people called and asked for meter reading photo which I deleted and I don't have.
Now they updated different reading and asking for amount to pay.

I called zoomcar customer multiple times on 6 the Dec and informed all the details. after 42 days called and increasing the reading and asking for amount, how reduclues is this .

Refund hold for more than one month for toll bills and repair bills

I have booked zoomcar in delhi for 4days ID is JPS69AML1.while travelling to manali car was breakdown at 10pm due to clutch plates failure at middle of ghat road. I called for support they didn't gave any assistance and suggest to me pls do repair and we will refund your money and extra time which was wasted during breakdown. We accept it whole night spend in car and done the repair at morning 14hrs wasted. After completion of repair they will not respond anything. They didn't give extra time and repair cost also not given. After completion of booking I'm unable to contact customer care. Really wellplanned trip was spoiled due to zoomcar and advance booking hotels and everything money wasted. Upto now my refund was not done.I had all video recording during repair and calls which I did to customer care.

Normally I don’t use any rental cars, I have two cars at home. But, this day I had no choice but to opt for a rental service. I chose zoomcar and booked a vitara brezza Petrol. ID: JPS691L3V.
When I started the trip I started on 20th Nov 2021, 10:30 at 4006kms with 10% fuel, and I ended the trip on 23rd Nov, 6pm at 4457kms with 80% fuel in the tank. Petrol price was 113₹ when I filled. The company is not accessible, the customer care is the worst. And two months they have still not bothered to refund my fuel. Horrible service. I do not recommend. I have attached the photos for proof.

I was never provided a refund for my Booking which i had cancelled.

My Booking Id was JPS6NYH1Y, done on 29th May 2020.

I cant even call the customer care lines as my calls are not being directed to the Customer Care.

Hi zoomcar team,

I booked a KUV on 12th Jan, 12am to go to burning ghat for my grandmother's demise.

I waited and roamed around the pick up point for 1.5 hours in the midnight, but never got the car.

I got a message saying my trip has started.
Now I got a message that 5090/- is pending as that trip went on for almost 2 days though I never got the car.

I am seriously thinking about going to a lawyer and sueing zoomcar for the mental trauma and security threat it has caused us for the past couple of stress, else will go to cyber cell and explore police actions.

Kindly refer to all the recorded calls related to the booking and you will understand what I am saying.

@cyberchrime,

I am copying you to inform you beforehand, if any illegal activities are performed using the attached numberplated car in that time frame, kindly reach out to zoomcar and not me for the details.

I had my booking of zoomcar on 11th January 2022 Tuesday a Celirio AT . My booking was at 3:30 pm and when I go there the car was not available at the location . So since the ar was not available I was asked to wait . And it took them two hours to allot another car and hence I promised a refund of rs. 200 by one of the zoomcar executives for the lost 2hours of the booking. The next was allotted at 5:30 pm. It was said that the refund would be processed at sent in 24 to 48hours . And it has been 3 days past since the booking and I still haven't received my refund. Kindly report back ASAP

Dear Team,
I am part of Zoomcar Host.

This is regarding booking JPS69EJB9.

My card is not yet returned and customer care is unable to answer well.

I called them 6 times and they keep me on hold then call disconnected after 25-30 minutes.

Please resolve issue soon.

Thanks
Mukesh

I made a booking this morning and uploaded all my documents (Driving license, Passport & other), but my DL was rejected. When I called the company to find out why the DL was rejected, I was told that they do not accept the DL issued from Haryana, because they think that all people from Haryana are 'Thief'.

This is sheer nonsense, and I wasted my time calling them multiple times, and customer service has no reply to any of my questions. Really bad to see that how #ZOOMCAR is generalizing and stereotyping.
I request to take strict action against ZOOM car for this, and zoom car should give full explanation to us why this happened.

Regards,
Desh

Today I booked car, payment has been deducted but not received the booking confirmation .
Please help me ASAP.

Booked tata Hexa well in advanced, in my last trip to Visakhapatnam. On the day of booking they say car is not available. My entire travel plan was getting disturbed. They offered a smaller car, I had to accept as no other option.
Zoomcar teleofficer said they are going to refund the difference of price.

The Creta they provided was horribly maintained, dise mirrors damaged, bumper damaged, seat damaged, one headlight dipper not working, Stepney had two punctures...
Neither the refunded the difference money, nor compensation on my troubles...

Please suggest how to raise a legal complaint..

I booked a zoom car on the 06th Of January 2022 from 2.30pm till 2.30am and when the car was delivered to me it had 20% fuel in it.

As per my scheduled booking I handed over the car to the zoom car pickup guy 1 hour prior to my booking end time and when I handover the car to him the fuel was exactly 20% and a picture of th odometer was been clicked by the pickup guy himself. However, even after being so particular about everything when the zoom car guy took the car and when I checked my app it showed me "Refueling charges of Rs.315".

I was damn upset when I saw this and I immediately contacted to the cust care of Zoom car and logged a complaint about th same and they said the charges would be reversed within 24 to 48 hrs but till date it hasn't been fixed and now when i'm trying to contact them back it doesn't even allow me to contact to the customer service because I do not have an open booking!

I'm surprised what kind of a customer service is this? It means you will only help the customer till the time he has an open booking with you otherwise you don't even bother about the customer satisfaction.

I hope after reading my entire email you can understand my peak of frustration and i'd request someone to please look into this on priority to fix this asap.

Regards,
Mohammed Adil Sayed

No any contact number for any supported answer
No any supported staf
I have not received my amount till date
Very fraud company profile

Booked my zoom car on 15th jan the amount gas been debited buut the booking details and confirmation hasn't been shown up in the app

Booking I'd IJPS69DADF MOBILE NO [protected] The car was at my location on the daz it was suppose to and due to a broken ankle, had requested the executive to get the car picked up from m location as it was impossible for me to drop the car at its original drop ..I was told the driver and executive wuld come next da y and pick up. The car and which never happened and they came the next day night..ts purely late from ur end and the executive said he would update the same at the back office so I am not charged for the same and now I've been charged 4509;for late drop .. please look into the matter as sooon as possible and release thr block from my acZ

Though the booking is completed with no pending dues, zoomcar has still not provided the invoice even after writing to them on mail and speaking to their regional manager from where i booked the zoomcar.
Bookig ID - JPS69AKDW

The vehicle i took on rent with booking id JPS69AA5L was overheating because coolent was not there so zoomcar has not checked vehicle properly before giving to customer, i was stucked in the middle of road then vehicle was not starting so again i have to arrange mechanic to get it start so two times i have repaired the vehicle, coolent was also filed by myself and due to all these delays i have to extend my booking so i need refund all of the amount

Aprajita Singh
from Bengaluru, Karnataka
As i have done the booking from your esteemed organisation (Booking Id : JPS690GRE) i have multiple complains with your team .
1. My booking time was 31st at 6am from my pickup location shalimar station Kolkata but your customer care executive requested me to reach at zoom car pickup point and pickup the car for that cab fare will be reimbursed. Then i have reached and picked...