Zoomcar Complaints & Reviews

Normally I don’t use any rental cars, I have two cars at home. But, this day I had no choice but to opt for a rental service. I chose zoomcar and booked a vitara brezza Petrol. ID: JPS691L3V.
When I started the trip I started on 20th Nov 2021, 10:30 at 4006kms with 10% fuel, and I ended the trip on 23rd Nov, 6pm at 4457kms with 80% fuel in the tank. Petrol price was 113₹ when I filled. The company is not accessible, the customer care is the worst. And two months they have still not bothered to refund my fuel. Horrible service. I do not recommend. I have attached the photos for proof.

I was never provided a refund for my Booking which i had cancelled.

My Booking Id was JPS6NYH1Y, done on 29th May 2020.

I cant even call the customer care lines as my calls are not being directed to the Customer Care.

Hi zoomcar team,

I booked a KUV on 12th Jan, 12am to go to burning ghat for my grandmother's demise.

I waited and roamed around the pick up point for 1.5 hours in the midnight, but never got the car.

I got a message saying my trip has started.
Now I got a message that 5090/- is pending as that trip went on for almost 2 days though I never got the car.

I am seriously thinking about going to a lawyer and sueing zoomcar for the mental trauma and security threat it has caused us for the past couple of stress, else will go to cyber cell and explore police actions.

Kindly refer to all the recorded calls related to the booking and you will understand what I am saying.

@cyberchrime,

I am copying you to inform you beforehand, if any illegal activities are performed using the attached numberplated car in that time frame, kindly reach out to zoomcar and not me for the details.

I had my booking of zoomcar on 11th January 2022 Tuesday a Celirio AT . My booking was at 3:30 pm and when I go there the car was not available at the location . So since the ar was not available I was asked to wait . And it took them two hours to allot another car and hence I promised a refund of rs. 200 by one of the zoomcar executives for the lost 2hours of the booking. The next was allotted at 5:30 pm. It was said that the refund would be processed at sent in 24 to 48hours . And it has been 3 days past since the booking and I still haven't received my refund. Kindly report back ASAP

Dear Team,
I am part of Zoomcar Host.

This is regarding booking JPS69EJB9.

My card is not yet returned and customer care is unable to answer well.

I called them 6 times and they keep me on hold then call disconnected after 25-30 minutes.

Please resolve issue soon.

Thanks
Mukesh

I made a booking this morning and uploaded all my documents (Driving license, Passport & other), but my DL was rejected. When I called the company to find out why the DL was rejected, I was told that they do not accept the DL issued from Haryana, because they think that all people from Haryana are 'Thief'.

This is sheer nonsense, and I wasted my time calling them multiple times, and customer service has no reply to any of my questions. Really bad to see that how #ZOOMCAR is generalizing and stereotyping.
I request to take strict action against ZOOM car for this, and zoom car should give full explanation to us why this happened.

Regards,
Desh

Today I booked car, payment has been deducted but not received the booking confirmation .
Please help me ASAP.

Booked tata Hexa well in advanced, in my last trip to Visakhapatnam. On the day of booking they say car is not available. My entire travel plan was getting disturbed. They offered a smaller car, I had to accept as no other option.
Zoomcar teleofficer said they are going to refund the difference of price.

The Creta they provided was horribly maintained, dise mirrors damaged, bumper damaged, seat damaged, one headlight dipper not working, Stepney had two punctures...
Neither the refunded the difference money, nor compensation on my troubles...

Please suggest how to raise a legal complaint..

I booked a zoom car on the 06th Of January 2022 from 2.30pm till 2.30am and when the car was delivered to me it had 20% fuel in it.

As per my scheduled booking I handed over the car to the zoom car pickup guy 1 hour prior to my booking end time and when I handover the car to him the fuel was exactly 20% and a picture of th odometer was been clicked by the pickup guy himself. However, even after being so particular about everything when the zoom car guy took the car and when I checked my app it showed me "Refueling charges of Rs.315".

I was damn upset when I saw this and I immediately contacted to the cust care of Zoom car and logged a complaint about th same and they said the charges would be reversed within 24 to 48 hrs but till date it hasn't been fixed and now when i'm trying to contact them back it doesn't even allow me to contact to the customer service because I do not have an open booking!

I'm surprised what kind of a customer service is this? It means you will only help the customer till the time he has an open booking with you otherwise you don't even bother about the customer satisfaction.

I hope after reading my entire email you can understand my peak of frustration and i'd request someone to please look into this on priority to fix this asap.

Regards,
Mohammed Adil Sayed

No any contact number for any supported answer
No any supported staf
I have not received my amount till date
Very fraud company profile

Booked my zoom car on 15th jan the amount gas been debited buut the booking details and confirmation hasn't been shown up in the app

Booking I'd IJPS69DADF MOBILE NO [protected] The car was at my location on the daz it was suppose to and due to a broken ankle, had requested the executive to get the car picked up from m location as it was impossible for me to drop the car at its original drop ..I was told the driver and executive wuld come next da y and pick up. The car and which never happened and they came the next day night..ts purely late from ur end and the executive said he would update the same at the back office so I am not charged for the same and now I've been charged 4509;for late drop .. please look into the matter as sooon as possible and release thr block from my acZ

Though the booking is completed with no pending dues, zoomcar has still not provided the invoice even after writing to them on mail and speaking to their regional manager from where i booked the zoomcar.
Bookig ID - JPS69AKDW

The vehicle i took on rent with booking id JPS69AA5L was overheating because coolent was not there so zoomcar has not checked vehicle properly before giving to customer, i was stucked in the middle of road then vehicle was not starting so again i have to arrange mechanic to get it start so two times i have repaired the vehicle, coolent was also filed by myself and due to all these delays i have to extend my booking so i need refund all of the amount

Aprajita Singh
from Bengaluru, Karnataka
As i have done the booking from your esteemed organisation (Booking Id : JPS690GRE) i have multiple complains with your team .
1. My booking time was 31st at 6am from my pickup location shalimar station Kolkata but your customer care executive requested me to reach at zoom car pickup point and pickup the car for that cab fare will be reimbursed. Then i have reached and picked...

Good day!

This is Nizarildo de Leon, one of the owner for the zoomcar host. Asking for the payment for almost 2 months of service with the zoomcar. Its been november when i started in the zoomcar my car get a booking but i dont have any payment for the said months. Can i ask for the immediate payment.

My Car is Avanza 2021
Plate number NGU 1018

Thankyou and have a nice day.

I have not exceed kms range for my drive . My booking Id is JPS69AAUU.
You have delivered the car at 8am but I have booked at 4am . I have to get refund for late delivery of car . Instead of providing me refund you have charged extra fee for me. Here, I am attaching the start reading of my trip and I think you know the end reading . Start reading is 49968km and end reading is 50060. As per calculations, I have driven 92km. My drive range is 97kms, so i have not exceeded any km range, but you have changed the start reading as 48721 that means there is nearly 1250km difference. Think with common sense, how can a human drive 1339 kms in just 6hrs i.e from morning 8am to 4pm is it possible to drive . Are you providing the zoom cars or aeroplanes to the customers? . Please verify the issue and clear the extra outstanding amount and also provide me the refund. You are cheating the customers. Here I need to get late delivery refund and also refund for 5kms which was left in my total drive.
I have tried calling you many times but you are not responding on your customer care number, at the day when I was complained about issue I got the ivr options to talk with customer executive and then onwards I'm not getting any Ivr options to speak with customer care. This is very rude behaviour . I have each and every proof, if you won't resolve the issue I will go to file a case on your company for sure. I am going to take a strict action about these issue. Zoom car service is total fraud, you are cheating the customers, making the fools .

I had raised a ticket and was promised refund for cabs that I had had to take. I have written an email and have tried to follow up several times but to no avail.

Dear sir
I have made booking for rental car ( booking ID: JP569A8BR) on zoom car app on 08 Jan 2022, as per booking 66 kms are free in Rs-780.
When I received car odometer reading was 21370 kms, and when I returned odometer reading was 21418 km, which shows that car run only for 48 kms only, however during the end of billing that have taken in addition to Rs 780, they charged Rs 760 more for excess km running. They are cheating.
Please resolve this issue.

I had booked a car for 1st January 2022 but the car was not delivered to me and there was no response to my several emails. I am not able to call the customer care number as i am getting the response that i have no live booking right now. Even today on 10-Jan-2022 the status of my booking is shown as "upcoming booking". I have not find any solution till date.