Zoomcar Complaints & Reviews

Address: Bangalore

Website: www.zoomcar.com

Booking ID is JPS6N49E4
REFUND OF RS. 4550

Zoomcar customer support has been notified about the posted complaint.

Feb 24, 2021

Updated by Loki420 Been months but refund is not initiated

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I booked zoomcar on Nov 12 according to their policy they have to give refund back within 30 days .But its been 3 months and i didn't received my refund .

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Address: Hyderabad

My name is veera bhrama chary, my booking id is JPS6N2NKE, I didn't get my refund since 4months, please take the action against zoom car

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Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

I made a booking car in Dec 2020 and booking and trip got completed successfully. After that paid advance refund 2499 Rupees got initiated. But till the date refund is not done.

I tried to reach in all mediums but no response.

Kindly take it seriously.

It occurred on: 13/12/2020

clear the refund.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Naga pavan kalepu

: [protected] nagapavan.[protected]@gmail.com
:

410, 1st floor, 1st cross, yemlur
Bangalore
560037

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Hi
its been 6 months i didn't received my refund amount Rs. 5687 (booking ID's: JPS6NDVXW, JPS6NY89F). after several followups via mail still i am waiting for the refund to credit in my account. i am completely clueless how come they are getting business even after after cheated thousands of customers. And the worst thing is none of the contact numbers are working.

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Address: Sector-N, House No. 350/1 Ashiyana, Near Pasi Qila Chauraha

ZoomCar booking with ID: JPS6N2ZMZ was done and completed duly on 31/10/2020. Final settlement of Rs. 5200/- was supposed to be returned in 30 working days and it is around 4 months and no communication has been initiated from the Zoomcar side

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It has been more that 3 months since I cancelled the booking. Earlier when I was able to connect to costumer agent via phone, they told me to wait for 90 working days. And even after that when refund was not initiate, they told me to wait for another week. But it has been a month since I am trying to call the customer care number, but am not getting option to talk to any agent. There is no way to reach anyone. Following is the booking id : JPS6NT6MS

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I have booked multiple bookings in between july and November with Zoomcar and none of the amount is refunded to my account so far.
Every time they promise to reutrn but nothing is made so far.

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Address: Bangalore

I have cancelled my booking on 29 July, 2020. The pending amount stands at 8437 rupees. After multiple follow ups on calls, social media till date I have still not recieved the refund amount. During these months, I paid an additional 1000 rupees as legal charges to a legal firm and have sent a legal notice to the company but they have never responded on the legal notice neither they have refunded the money.

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Apr 11, 2021

Complaint marked as Resolved

The company has refunded the full amount however did not pay the expense of sending the legal notice neither responded to it

Zoomcar customer support has been notified about the posted complaint.

Feb 24, 2021

Updated by Satish Khatwani Thank you. Attaching copy of legal notice

Mar 03, 2021

Updated by Satish Khatwani No response from zoomcar yet

Mar 07, 2021

Updated by Satish Khatwani Not yet resolved

Verified Support

Apr 16, 2021

Zoomcar Customer Care's response Hello Satish,

Greetings!

We are sorry to know that you haven't received the refund. Upon checking, we see that refund is successfully settled through the Cashfree link.

Regards,
Ramya. S

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I had completed my trip on 04 Jan, 2021
On Mahindra Scorpio.
It's been almost 2 months and I haven't received my refund of 1499.
On the app it shows Pending Refund since Jan04, 2021.
I am unable to contact the customer care too
My Booking Id is JPS6NXGES

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Dear Team
It's almost now 10 months now, no refund yet. Cancelled the booking on 6th April. Everytime you are asking me have patience. I really disappointed with your service.
Booking reference: JPS6NKLIP
Still it is showing refund processed but amount not credited. Amount is 12000+.
It seems, you are waiting for me take legal actions.

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Booked Zoom car to travel on 24th Dec 2020 (Booking ID - JPS6NFN3K) and 5th Jan 2021 (Booking ID - JPS6NFN1L), but both bookings got cancelled by zoon car executive due to vehicle unavailability and refund was initiated accordingly. However, as of today didn't received refund for either of these booking even though cancelled date is more than 45 days for both bookings.

Was raised the concern a couple of times under my booking with write up to support team, but didn't receive any response or refund also not happened.

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Address: Flat 13D plot 10 shiv shakti apartment sector 10 dwarka

Website: www.zoomcar.com/delhi

I have booked zoomcar on 5th jan 2021 and cancel immediately, zoom car has taken Rs.200 cancellation fees and refund amount Rs. 4879 is still not refunded by zoomcar. Already 45 days passed.

Zoomcar booking details
ID- JPS6NXV8C

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Booking ID: JPS6NTG0D

https://twitter.com/atinder90/status/[protected]/photo/1

Refund 3386

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I am Mr. Usaid Mansuri writing you this email the 5th Time since 2 months. had booked Zoomcar from 21st December 2020 till 29th december 2020 in the state of Sikkim and Gangtok.

Due to unforseen circumstances I had to cancel the bookings. I had made cancelation on the zoom car app.

Refund of Rs 23, 872 is still pending for the booking Id no JPS6N43ML.

EMAIL ID to make the booking is as follows: [protected]@gmail.com

Mobile number registered is [protected].

Payment was made via credit card.

It's been nearly 2 months to cancel the trip and i had already registered a complaint in early January and they told me they will get my refund within 2 weeks. But sorry to say nothing has been done yet

And now ill be heading towards consumer court to take further actions .

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T

Taha 552

from Powai, Maharashtra

Feb 22, 2021

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Myself Naren it has been almost 60 days still my refund amount is not credited back
It's very disappointing even after many follow ups I didn't recieve any positive reply from them.

Because of this one reason I prefer not to choose or suggest zoom for others.

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Against Booking no JPS6NJF9L, I havent received 9361 rs from last march month, I need it on priority.

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Address: Hinjewadi Pune

Website: zoomcar.com

Hello Team,
I have made booking on 23rd Jan 2021 at 10:30 am from Pune for the following booking ids
Please see below booking Id and amount associated with it for refund
BOOKING ID : JPS6NN7RY AMOUNT = 4973
BOOKING ID : JPS6NN7L1 AMOUNT = 4818
BOOKING ID : JPS6N69FJ AMOUNT = 2938
As your previous email for cancellation of booking said that the refund was going to be transferred on 24th January 2021.
But till now I have not received any acknowledgement for the same and also I am trying to connect to your customercare number but It is not getting connected.
Its a SCAM !

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I have not received my refund even after days according to their policy i want my refund and no one is even willing to answer calls or reply my mails.

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Booking ID : jps6n6ig2

I booked a zoomcar from 10th-11th Jan 2021 but still haven't received the refund. There is no response from multiple emails sent to customer support.

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