Zoomcar Complaints & Reviews

I am writing this with sheer disappointment of your service.

I have booked a Maruti swift car from the category in the app which says pick up from a nearby place and drop anywhere within the city limits. I booked the car at around 7:18 Pm(Booking ID: JPS6N9KVN). One I uploaded all my documents and the ride started, 1 hour after that I get a call from someone who claims to call from zoomcar and tells me that my ride has got cancelled and I need to return the vehicle where I picked it up from, to which my response was quite usual that I have taken the service as it is I don't have any plans of going back to the same place and also I am still using the car. This is where it all starts, about an hour after the call I try to end the ride however I don't get any option in the app. I kept texting on zoomcar support multiple times however there is no response, the app still showed the ride as cancelled, so I kept trying several different ways through the app to cancel the ride but all my efforts were in vain. The next day morning as well I kept calling the same person who called me the other night but he never picked up my call, I kept texting and calling and mailing zoomcar but never got a response until that day around 2 PM when I found a number from google and someone from the zoomcar team picked up and helped me to end the ride. Now she ended the ride from her end as there was still no option to end it from my app. After 36 -40 hours I received a call from another Zoom car agent who happens to be a lady(Don't recollect her name) and she was extremely rude. She tells me that the car has a damaged bumper and I need to pay 4000 INR and after disconnecting the call I receive a bill for 8000 INR.

Now my query is what kind of a fraud is this ?
I left the car in the same condition that I received.
I refuelled the car for about 500 INR and didn't even claim it.
I didn't get any option to end the ride.
I didn't get any option to upload the pictures and videos while ending the ride.

And now how it becomes my responsibility to what happens to your car after my usage was over? Why is it that I didn't get any option to upload the pictures and videos while ending the ride? How did you even end my ride without the pictures and videos.

There could be multiple things that could have happened with the car since I have left it, and how is that my responsibility ?

Please provide a response at the earliest and stop spamming my phone with multiple notifications to pay. Please provide a resolution asap.

I booked the Zoomcar for 6th January 2021 and it’s been cancelled by their customer care people due to document issue and they committed to refund within 30days but it’s more than 30 days now no respond from zoomcar...

I booked a zoomcar in Delhi which was later cancelled on 29th October 2020. I paid Rs. 9377/- for my trip that included a Rs 500/- security deposit. It's been more than 3 months and the money is not yet refunded. According to Zoomcar policy the refunds are done within 30 business days. I even unable to contact Zoomcar in anyway.

Car Booking done with Zoomcar via zoomcar app vide booking ID JPS6N4PYW on 21st nov 2020 was cancelled. The refund amount of INR 7347/- still not refunded.

This is Dattaprasad Ambardekar from Thane Maharashtra, Mumbai.. i did Booking on 17th January 2020 for a Swift car from my location of Dombivali City.. my Booking id is - JPS6N65J5 after booking on that day at night call came from Zoomcar Customer service regarding my booking at Domestic Airport which i actually did that booking from dombivali tilak nagar area... i seriously didn't know how that booking happened from another location.. so zoomcar customer cancelled my booking as it was not possible for me to go from Dombivali to Domestic airport.. and nowadays my Financial conditions are worsen.. so i need my refund as earliest.. requesting you for it.. or else i have to complaint to higher authorities... please try and understand my problem..

Hi Team, Zoomcar is holding refunds from very long, I have been tried contacting them multiple times. They have disabled the customer care service when I check with Zoomcar hub they are asking to book a car and then we can able to place call to them. I have trying in twitter from many days no refunds are getting processed.
Could you please help in getting my refunds. I have been trying to contact them from 29 Dec and now 2 refunds are pending.

Hello Sir/Madam,

I’m Phani Raj from Medak, Telangana State, in September - 2020 i booked a zoomcar service in Pune, but due to some unavoidable reasons i cancelled my trip to pune and also cancelled zoomcar booking, when i contacted the customer care service of zoomcar they said with in 30 working days i will receive my refund, but it’s been more than 5 months but I haven’t received the refund and when i’m unable to contact them.

Here i’m sharing my details regarding the booking.

Booking id: JPS6NACR3
Booking dates: 04/sept/2020 - 07/sept/2020
Booking amount: 7124
Refund amount: 6924.

Please consider this as a complaint and take an action against zoomcar.

Thanking you:
Phani Raj S
[protected]
raj.[protected]@gmail.con

Hello I had booked the Zoomcar (ID: JPS6NXX3C) which was cancelled by Zoomcar itself as I was from Ahmedabad and booked the car in Mumbai. They said a person having license of Gujarat state cannot book car in Maharashtra state and straightaway cancelled the booking. This was a huge disappointment and all the plans for the trip had to be canlled. Can you please look into this matter??
This is not at all acceptable. Atleast you should have informed the customer prior to booking about this issue.

Atleast try to speed up the refund process!!

Car booking cancelled date: 20 Dec, 2020 @ 13:07 PM

Refund pending (Days in total): 51

the executive and the website shows that customers need to wait for 30 working days and I'm not capable of how they calculate 30 working days :).

Can you please help me getting my Rs. 16, 452 from this company?

This has happened twice with me in the past also and I'm kind of foolishly do the repeated bookings with them (not learning from my own mistakes).

Refund still pending even after 30 days of working days.
Booking id:- JPS6NXMBF
Please kindly proceed my request.
Thank you

Hi,

I had booked a zoomcar for 2/10/2020 which later had to be cancelled. My refund is still pending with them and I am unable to speak with any of their executives. Please help me, the amount is Rs 9365 and it has been more than 5 months .

I have made two bookings with booking ID's JPS6N44IR and JPS6N4FIA with zoomcar which I cancelled later. It's been more than 3 months and I did not receive my refund (Rs. 3740) till. I also contacted the customer care and dropped a mail several times but did not get any reply from them.

I had made three booking on zoom car in Month of Sept 2020.
I have a pending refund amount totaling to Rs. 17602.
Its been almost 5 months and still i haven't received my refund.
Kindly look into the matter and help

Im using zoomcar from many years till now i haven't faced this kind of issues i had called them many times to verify my profile customer told me to upload some o[censored]r friend driving licence after doing this now they are telling we can't verify your profile as per our internal policy or else i ll waste my 4000 credits which i have collected my doing multiple booking from so many years. Verify my profile so that i can book and use my credits or give me my credits money back to another account. Because of others u can't blacklist all people from chandrapur u can check my records too i knw all ur policies and till now i have maintained it in every booking. So refund my credits back or approve my profile by any other option as soon as possible.

I booked a Zoomcar on 16th Aug 2020, but they failed to assign me a car and hence cancelled the booking from their end.

My refund of Rs. 4241 is pending from last 16th Aug 2020. According to their refund policy it should have completed within 30 working days but its not yet refunded. My registered mobile number is [protected] and email-id is [protected]@gmail.com, the booking ID is JPS6N0X7H. Please check the attachments for more details.

This complaint is regarding my recent zoomcar booking. They promised me a refund amount of 1000/- rupees, but it has been 3 months since I have completed my booking but I didnt received my refund amount. Please make sure that this complaint may reach to there portal. Thank you

I was charged extra for which a refund was initiated but never reflected it still shows pending and no one from zoom responds. Clear case of scam

My booking date is 6th December 2020. I was cancelled that booking on 5th December 2020. As per company policy refund will be credited by 30 working days. Till now 60+ working days gone. I daily tweet to company for my booking refund. Reply of that tweet is your refund will be credited as earliest. In 60+ working days thay didn't refund my money. Please help me for my money I want my money as urgent as possible. Urgent need of money. Please help me...

Dear Sir / Madam, I have made a booking (Booking ID: JPS6N18EX) in April 2020 to use Zoom Car in Kochi from 2nd Oct to 7th Oct. As per the cancellation policy, 100% amount should be refunded within 30 days.

I have cancelled the booking on 22nd August due to Covid scenario but I haven't received the refund amount till date (Its been 5 months). I have called the customer care number multiple times but with no success. Now I am not able to contact their customer care any more. Their email address is not responding. This is a clear case of cheating the customer. Request you to kindly take up this case and issue me my refund amount. Best Regards, Anitta

I have made a booking with zoomcar for car rental from 25thbDecember to 27th December 2020 with booking ID JPS6NBQ8O but cancelled it due to some reasons. An amount of Rs 10, 239 is due to be refunded by the company but has not been refunded till date i.e 6th February 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.