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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 95

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M
mj1977
Feb 6, 2021
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Address: HYDERABAD

I have used Zoom car on 3rd jan 2021, and as process they have hold Rs 1439 as refundable fee...

But even after 35 days are gone, they have still not refunded the amount, which is visible in their app as Pending.

Sent so many communications, but no revert.

Pls get it resolved.

Regards
Manish jain
[protected]
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    V
    venkata ravi sankar
    from Chennai, Tamil Nadu
    Feb 5, 2021
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    Address: FLAT NO 103, A BLOCK, SMU STAAFF QUARTERS

    I made a booking and due to some personal reason cancelled on 11th December vide ID NO JPS6NFNVN. The amount pending is Rs. 11, 712/-. Whenever we call, they say 30 days.

    I am a small Govt employee living on salary, cannot afford to have such huge amounts pending for months.

    Kindly help me with the recourse how to proceed legally
    Zoomcar customer support has been notified about the posted complaint.
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      R
      Rakeshclassic503
      Feb 5, 2021
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      Website: www.zoomcar.com/bangalore

      I have made my booking with zoomcar on dec 8th 2020 and returned the car on 10th Dec 2020. As per the zoomcar policy refund should be initiated with in 30 days but till now I did not receive my refund and not even a single response for my 60 emails. Customer care of zoomcar will only assist with current booking but no one will care about past bookings and refundable amount. I hope I get my money back from zoomcar.

      Booking ID: JPS6NT9HF
      Zoomcar customer support has been notified about the posted complaint.
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        V
        Vamsipatils
        from Anandnagar, Uttar Pradesh
        Feb 5, 2021
        Resolved
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        Resolved

        Website: Zoomcar.com

        I booked a ride from Hyderabad to Bangalore one way trip back in 25th july. I need refund of 2799. Was waiting since that time and failed to get response from company. Attaching the details.
        Booking id: JPS6NS395
        +1 photos
        Apr 24, 2023
        Complaint marked as Resolved 
        After 6+ months, zoomcar sent money.
        Zoomcar customer support has been notified about the posted complaint.
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          S
          Shalini@17
          Feb 5, 2021
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          Since December 2020, I am trying to get my refund and for the same contacted many times to zoomcar customer care but they are just saying it will be done within one week, 48 hours, 72 hours and it's just a excuse which they are giving.
          Zoomcar customer support has been notified about the posted complaint.
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            B
            bhargav khajuria
            from Dehra Dun, Uttarakhand
            Feb 5, 2021
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            Address: Chandigarh

            I booked a zoomcar on 28 dec 2020 and till date i have not received any refund i have tried to contact them many times but none of their customer helpline number is working i have tried send emails but in no replies came.
            +1 photos
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              A
              Armaan_0
              from Noida, Uttar Pradesh
              Feb 5, 2021
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              I booked zoomcar on 14th December 2020
              At 01:30AM,
              You requested to pay 1000 rs. extra deposit to confirm the booking and i paid it, after that your garage operator hand over me empty fuel which was fuel by me and i uploaded the bill,
              In your policy there is in written that refund will take 30 days to credit in same payment method but its 51 days completed and I didn’t get my refund of rupees 983.
              This is my gentle request to you please initiate my refund on immediate basis or else i will personally go the consumer court and near by police station to register against zoomcar pvt ltd.
              Thankyou
              +1 photos
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                N
                nikiniji mothanga
                Feb 4, 2021
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                Address: Karnataka

                Dear Sir, I am writing to you because I would like to make an official complaint. My name is Nikhil Mothanga and over the past two / three months, I have been trying to get my refund back of booking of rental car

                We are unable to contact customer service after the service

                Refund is taking near one month and unable to know the status of the refund

                Employees from Zoomcar not providing proper detail and very harshly speaking to the customer ( Contacted number from Zoomcar Mob.[protected])

                Booking ID : JPS6NFNWS
                Mob : [protected]
                Refund Amount : 1905 +300

                Regards,
                Nikhil Mothanga
                +1 photos
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                  P
                  pmidhun
                  from Neyyattinkara, Kerala
                  Feb 4, 2021
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                  Resolved

                  Refund is not initiated since August 2020

                  I had booked a zoomcar for a 7-day period in 1st May paying 21, 174 rupees for the days 8, 9, 10, 11, 12, 13, 14, 15 of the month October 2020. There was a 100% refund offer for the booking.

                  Later I cancelled the booking on 3rd August 2020, and I was promised the refund. Screenshot attached. The refund has not got initiated until today. Request immediate attention.

                  Zoomcar being a market leader in the rental...
                  +1 photos
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                  K
                  Krishnamoorthy Satheeshkumar
                  from Chennai, Tamil Nadu
                  Feb 3, 2021
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                  I have booked zoom car on 25th nov 2021 @ pune, to visit enpro - alendi markel. Booking id . JPS6N4TJL.

                  Vehicle no - MH43 BG 9378. Start time 8am - drop off time -630pm.

                  Total paid rs.2769, trip cost - rs.1470/- refund rs.1299/- (include the fuel cost)

                  Despite send several messages through mobile app no response for my refund in my credit card account. In the app still the refund amount shows balance as rs.1299/-.

                  When we try to contact to their customer care no, even for the registered mobile no it do not connect to the agent. Very much disappointed.

                  Zoom car please my refund amount immediately. As already 70 days over including today.
                  +1 photos
                  Zoomcar customer support has been notified about the posted complaint.
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                    S
                    Shaleen Sharma
                    from Kanth, Uttar Pradesh
                    Feb 3, 2021
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                    I had made 2 bookings with Zoomcar on 31st Dec 2020 and 2nd Jan 2021 in Mumbai which were automatically cancelled by their end however no refund is yet received.
                    +1 photos
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                      D
                      Deadpool Universe
                      from Bengaluru, Karnataka
                      Feb 3, 2021
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                      I have made the booking one month back and cancelled by zoom car due to unavailability of cars. My booking id is JPS6NXQW1.
                      Zoomcar customer support has been notified about the posted complaint.
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                        A
                        Abdul Haseeb P P
                        Feb 3, 2021
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                        Address: kondapur, hyderabad

                        I have 3 different pending refunds from zoom car .
                        and one pending refund over 34 days and another refund automatically canceled. no response from their support team regarding this..
                        they cheating normal users

                        pending refund booking ID
                        1 - JPS6NXKQK (Pending refund amount - Rs 558/-)
                        2 - JPS6N66A4 (Pending refund amount - Rs 1240/-)
                        3 - JPS6N69TL (Pending refund amount - Rs 1648/-)
                        +1 photos
                        Zoomcar customer support has been notified about the posted complaint.
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                        still, this issue not solved for almost 45 days
                        Reply
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                          S
                          syamkumar055
                          from Hyderabad, Telangana
                          Feb 3, 2021
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                          Address: Hyderabad

                          I made a booking for 10th December and i updated the fuel bills, that is not yet credited, It's has been almost 2 months.

                          Booking ID : JPS6NF5T4
                          Refund Amount : 3000/-

                          Also i made another booking for 1st January and cancelled the booking, Still i didn't get any cancelled amount.

                          Booking ID : JPS6NBSKF
                          Booking Amount : 678

                          I tried to reach out the service, there is no response from care. Atleast can you please respond on this complaint and below are my contact details

                          Name : Syam Kumar
                          Ph : [protected] / [protected]
                          Email : [protected]@gmail.com
                          Zoomcar customer support has been notified about the posted complaint.
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                            K
                            Kumaran Velu
                            from Nāmakkal, Tamil Nadu
                            Feb 3, 2021
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                            Address: Zoomcar India Private Limited Jamals Musfira Chambers, Door No. 17/4, 1st Floor, Jagannathan Road, Nungambakkam, Chennai - 600034
                            Website: www.zoomcar.com/trichy

                            I have booked zoomcar on 31.10.2020. after that I am unable to use zoomcar. Hence I CANCELLED my bookings, still now The amount not refunded the amount of RS 2370- INR and my Booking ID: JPS6N2QYM.
                            +1 photos
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                              A
                              Abhimanyu Singh Choudhary
                              from Bilara, Rajasthan
                              Feb 2, 2021
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                              Address: Bengaluru
                              Website: Zoomcar

                              After uploading license and giving booking amount I got call from company and they said my booking is cancelled because my license is of Pali and they do not give car to the people having pali license. As per the constitution it is illegal to discriminate one on the basis of the place he/she belongs to. There is no customer care number. I tried reaching them on Facebook but they reply the same that refund will be initiated. Its been 2 months and they have stolen my money. Please help.
                              +1 photos
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                                R
                                Raghavendra S A
                                from Bengaluru, Karnataka
                                Feb 2, 2021
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                                I have booked zoom car on October 30 still I have not got my 2900 refund I have dropped so many mails but no response
                                Zoomcar customer support has been notified about the posted complaint.
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                                  D
                                  Debayan Basu
                                  Feb 2, 2021
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                                  Website: Zoomcar.com

                                  I have booked zoomcar on 29th december 2020 and on 2nd january 2021.
                                  After completion of booking, i was informed that refund will be initiated in 7days.
                                  It has been more than a month that I have not got the refund. The customer care number does no work and they dont reply to emails.
                                  Looks like a big fraud company.
                                  Please look into it and help me to get back the refund.
                                  2nd january booking id: JPS6NXU8F
                                  29th december 2020 booking id: JPS6NB9TK
                                  +1 photos
                                  Zoomcar customer support has been notified about the posted complaint.
                                  Mar 22, 2021
                                  Updated by Debayan Basu                                   More than a month gone that i have posted this complaint! No action taken, and no refund received!
                                  Please look into it!
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                                    T
                                    Tarinder Bhatia
                                    from New Delhi, Delhi
                                    Feb 2, 2021
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                                    Team,

                                    I have booked a zoom car in month of September 2020 and unfortunately i had to cancel the booking due to Covid situation. The company has not processed my refund so far. There have been multiple follow ups, but everyone i receive a response that it will be processed soon.

                                    Regards,
                                    Tarinder Singh
                                    [protected]
                                    +2 photos
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                                      R
                                      Reddeiah Malepati
                                      from Mumbai, Maharashtra
                                      Feb 2, 2021
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                                      Address: coconut garden layout, Ayyappanagar, KR Puram

                                      Hello, its very disappointing to say that for both of my cancelled and completed bookings, zoomcar is not initiating refund at all. Could you pls help me. Much Thanks.

                                      Booking details - JPS6NB7MW, JPS6N2ZXY.
                                      Zoomcar customer support has been notified about the posted complaint.
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