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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Mar 23, 2026
Complaints 5737
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A
AsifRahman515
from Bengaluru, Karnataka
Feb 11, 2021
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Hi Team, Zoomcar is holding refunds from very long, I have been tried contacting them multiple times. They have disabled the customer care service when I check with Zoomcar hub they are asking to book a car and then we can able to place call to them. I have trying in twitter from many days no refunds are getting processed.
Could you please help in getting my refunds. I have been trying to contact them from 29 Dec and now 2 refunds are pending.
Zoomcar customer support has been notified about the posted complaint.
Feb 27, 2021
Updated by AsifRahman515 Zoomcar is not at all doing anything to process refunds, could you please help in getting our refunds
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    R
    Raj Sharma S
    Feb 10, 2021
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    Address: Medak, Telangana State

    Hello Sir/Madam,

    I’m Phani Raj from Medak, Telangana State, in September - 2020 i booked a zoomcar service in Pune, but due to some unavoidable reasons i cancelled my trip to pune and also cancelled zoomcar booking, when i contacted the customer care service of zoomcar they said with in 30 working days i will receive my refund, but it’s been more than 5 months but I haven’t received the refund and when i’m unable to contact them.

    Here i’m sharing my details regarding the booking.

    Booking id: JPS6NACR3
    Booking dates: 04/sept/2020 - 07/sept/2020
    Booking amount: 7124
    Refund amount: 6924.

    Please consider this as a complaint and take an action against zoomcar.

    Thanking you:
    Phani Raj S
    [protected]
    raj.[protected]@gmail.con
    Zoomcar customer support has been notified about the posted complaint.
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      S
      Samkit Gandhi
      from Ahmedabad, Gujarat
      Feb 10, 2021
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      Hello I had booked the Zoomcar (ID: JPS6NXX3C) which was cancelled by Zoomcar itself as I was from Ahmedabad and booked the car in Mumbai. They said a person having license of Gujarat state cannot book car in Maharashtra state and straightaway cancelled the booking. This was a huge disappointment and all the plans for the trip had to be canlled. Can you please look into this matter??
      This is not at all acceptable. Atleast you should have informed the customer prior to booking about this issue.

      Atleast try to speed up the refund process!!
      Zoomcar customer support has been notified about the posted complaint.
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        A
        ankurshrestha
        from Noida, Uttar Pradesh
        Feb 9, 2021
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        Car booking cancelled date: 20 Dec, 2020 @ 13:07 PM

        Refund pending (Days in total): 51

        the executive and the website shows that customers need to wait for 30 working days and I'm not capable of how they calculate 30 working days :).

        Can you please help me getting my Rs. 16, 452 from this company?

        This has happened twice with me in the past also and I'm kind of foolishly do the repeated bookings with them (not learning from my own mistakes).
        Zoomcar customer support has been notified about the posted complaint.
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          S
          Syed_nabeel789
          from Bengaluru, Karnataka
          Feb 9, 2021
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          Address: 13 5th Cross Road mangamanapalya main road opposite salarpuria apartment bangalore 560068

          Refund still pending even after 30 days of working days.
          Booking id:- JPS6NXMBF
          Please kindly proceed my request.
          Thank you
          Zoomcar customer support has been notified about the posted complaint.
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            S
            Sufi Arslaan Akhter
            from Saint Thomas Mount, Tamil Nadu
            Feb 8, 2021
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            Address: Bangalore, India

            Hi,

            I had booked a zoomcar for 2/10/2020 which later had to be cancelled. My refund is still pending with them and I am unable to speak with any of their executives. Please help me, the amount is Rs 9365 and it has been more than 5 months .
            Zoomcar customer support has been notified about the posted complaint.
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              B
              bvs Dinesh
              from Bengaluru, Karnataka
              Feb 8, 2021
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              Address: Domlur, bangalore

              I have made two bookings with booking ID's JPS6N44IR and JPS6N4FIA with zoomcar which I cancelled later. It's been more than 3 months and I did not receive my refund (Rs. 3740) till. I also contacted the customer care and dropped a mail several times but did not get any reply from them.
              Zoomcar customer support has been notified about the posted complaint.
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                A
                adi2998
                from Saint Thomas Mount, Tamil Nadu
                Feb 8, 2021
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                I had made three booking on zoom car in Month of Sept 2020.
                I have a pending refund amount totaling to Rs. 17602.
                Its been almost 5 months and still i haven't received my refund.
                Kindly look into the matter and help
                Zoomcar customer support has been notified about the posted complaint.
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                  A
                  akshuk1
                  Feb 8, 2021
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                  Address: Pune

                  Im using zoomcar from many years till now i haven't faced this kind of issues i had called them many times to verify my profile customer told me to upload some o[censored]r friend driving licence after doing this now they are telling we can't verify your profile as per our internal policy or else i ll waste my 4000 credits which i have collected my doing multiple booking from so many years. Verify my profile so that i can book and use my credits or give me my credits money back to another account. Because of others u can't blacklist all people from chandrapur u can check my records too i knw all ur policies and till now i have maintained it in every booking. So refund my credits back or approve my profile by any other option as soon as possible.
                  Zoomcar customer support has been notified about the posted complaint.
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                    A
                    ashuaryan27
                    from Bengaluru, Karnataka
                    Feb 8, 2021
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                    I booked a Zoomcar on 16th Aug 2020, but they failed to assign me a car and hence cancelled the booking from their end.

                    My refund of Rs. 4241 is pending from last 16th Aug 2020. According to their refund policy it should have completed within 30 working days but its not yet refunded. My registered mobile number is [protected] and email-id is [protected]@gmail.com, the booking ID is JPS6N0X7H. Please check the attachments for more details.
                    Zoomcar customer support has been notified about the posted complaint.
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                      D
                      Dinesh Dasari
                      from Malkajgiri, Telangana
                      Feb 7, 2021
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                      This complaint is regarding my recent zoomcar booking. They promised me a refund amount of 1000/- rupees, but it has been 3 months since I have completed my booking but I didnt received my refund amount. Please make sure that this complaint may reach to there portal. Thank you
                      Zoomcar customer support has been notified about the posted complaint.
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                        S
                        srikar kandula
                        from Malkajgiri, Telangana
                        Feb 7, 2021
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                        I was charged extra for which a refund was initiated but never reflected it still shows pending and no one from zoom responds. Clear case of scam
                        Zoomcar customer support has been notified about the posted complaint.
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                          T
                          Tarunchandra
                          from Nashik, Maharashtra
                          Feb 7, 2021
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                          My booking date is 6th December 2020. I was cancelled that booking on 5th December 2020. As per company policy refund will be credited by 30 working days. Till now 60+ working days gone. I daily tweet to company for my booking refund. Reply of that tweet is your refund will be credited as earliest. In 60+ working days thay didn't refund my money. Please help me for my money I want my money as urgent as possible. Urgent need of money. Please help me...
                          Zoomcar customer support has been notified about the posted complaint.
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                            V
                            vijaysarakamu
                            from Nanded, Maharashtra
                            Feb 6, 2021
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                            Address: Zoomcar India Private Limited Door no. 32/1510 , Kalavath Road, Kanayannur Thaluk, Edapally South Village, Palarivattom, Ernakulam

                            Dear Sir / Madam, I have made a booking (Booking ID: JPS6N18EX) in April 2020 to use Zoom Car in Kochi from 2nd Oct to 7th Oct. As per the cancellation policy, 100% amount should be refunded within 30 days.

                            I have cancelled the booking on 22nd August due to Covid scenario but I haven't received the refund amount till date (Its been 5 months). I have called the customer care number multiple times but with no success. Now I am not able to contact their customer care any more. Their email address is not responding. This is a clear case of cheating the customer. Request you to kindly take up this case and issue me my refund amount. Best Regards, Anitta
                            Zoomcar customer support has been notified about the posted complaint.
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                              S
                              Shiva Kumar S
                              from Pune, Maharashtra
                              Feb 6, 2021
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                              Address: Domlur, Bangalore

                              I have made a booking with zoomcar for car rental from 25thbDecember to 27th December 2020 with booking ID JPS6NBQ8O but cancelled it due to some reasons. An amount of Rs 10, 239 is due to be refunded by the company but has not been refunded till date i.e 6th February 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.
                              Zoomcar customer support has been notified about the posted complaint.
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                                M
                                mj1977
                                Feb 6, 2021
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                                Address: HYDERABAD

                                I have used Zoom car on 3rd jan 2021, and as process they have hold Rs 1439 as refundable fee...

                                But even after 35 days are gone, they have still not refunded the amount, which is visible in their app as Pending.

                                Sent so many communications, but no revert.

                                Pls get it resolved.

                                Regards
                                Manish jain
                                [protected]
                                Zoomcar customer support has been notified about the posted complaint.
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                                  V
                                  venkata ravi sankar
                                  from Chennai, Tamil Nadu
                                  Feb 5, 2021
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                                  Address: FLAT NO 103, A BLOCK, SMU STAAFF QUARTERS

                                  I made a booking and due to some personal reason cancelled on 11th December vide ID NO JPS6NFNVN. The amount pending is Rs. 11, 712/-. Whenever we call, they say 30 days.

                                  I am a small Govt employee living on salary, cannot afford to have such huge amounts pending for months.

                                  Kindly help me with the recourse how to proceed legally
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    R
                                    Rakeshclassic503
                                    Feb 5, 2021
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                                    Website: www.zoomcar.com/bangalore

                                    I have made my booking with zoomcar on dec 8th 2020 and returned the car on 10th Dec 2020. As per the zoomcar policy refund should be initiated with in 30 days but till now I did not receive my refund and not even a single response for my 60 emails. Customer care of zoomcar will only assist with current booking but no one will care about past bookings and refundable amount. I hope I get my money back from zoomcar.

                                    Booking ID: JPS6NT9HF
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      V
                                      Vamsipatils
                                      from Anandnagar, Uttar Pradesh
                                      Feb 5, 2021
                                      Resolved
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                                      Resolved

                                      Website: Zoomcar.com

                                      I booked a ride from Hyderabad to Bangalore one way trip back in 25th july. I need refund of 2799. Was waiting since that time and failed to get response from company. Attaching the details.
                                      Booking id: JPS6NS395
                                      Apr 24, 2023
                                      Complaint marked as Resolved 
                                      After 6+ months, zoomcar sent money.
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        S
                                        Shalini@17
                                        Feb 5, 2021
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                                        Since December 2020, I am trying to get my refund and for the same contacted many times to zoomcar customer care but they are just saying it will be done within one week, 48 hours, 72 hours and it's just a excuse which they are giving.
                                        Zoomcar customer support has been notified about the posted complaint.
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