Zoomcar Complaints & Reviews

Zoomcar has not yet refunded Rs 9442 for booking ID JPS6NJTTY . Booking was cancelled on 24 March 2020 its been 10 months and the amount is still not refunded.
I have been constantly reminding the same to Zoomcar through their app by email but no reply for the same.
I want my refund immediately...

I have booked the car on 08th Aug 2020 same day i dropped the car. they suppose to give 1000 refund. i have called many times and many mails and some time customer care will not connect so soon also. it says you don't have upcoming bookings and hence can not connect call center. they are playing very well keeping customer fund. not able to connect immediately also. frustrated with all the administrations with managers....

Hi,

My book ID : JPS6NTGRZ.

I book a cab in Ranchi but it got book in Karnataka.
So i called the zoom customer service and ask to change the location.
But they say it will to possible . You have to cancel this ride and need to book a new cab.

So i ask them to cancel the trip and refund the money back.
they say it will take 30 days after that money will be back to your account.br...

Hi Team
I have booked zoom with booking ID: JPS6NKKXE for the period 26th to 29tu march of 2020.
Due to pandemic booking was automatically cancelled by Zoomcar Team and was informed that refund will be processed soon.
But it has been almost going to be a year there is not update on refund despite of several reminders.
Please help out....

Hey I had a booking from 12/12/2020
To 14/12/2020 and then customer service person said it’s going to take a month as we don’t have option so I’ve been waiting nd the time period is over I don’t how the hell do I find this Zoomcar people please others don’t go for this service...

I need to book a car urgently. I uploaded my doucments yesterday but still my verification is pending. Can you guys complete my verification immediately so i can book a car?...

ID: JPS6NA7JY
Refund Amount: 2, 873
Booking ended on: 3rd Sept

ID: JPS6NALUV
Refund AMount: 2, 999
Booking Ended on: 7th Sept

ID: JPS6ND42Y
Refund Amount: 25, 051
Booking Cancelled on: 27th Sept...

Provide my refund...

My refunds of multiple bookings since June 2020 has not been initiated yet. Approximate total amount is above Rs. 25000. Sent multiple queries, requests but never got any reply. Few screenshots are attached....

The refund of multiple bookings have been pending for 2 months. I have attached screenshots of the bookings. JPS6NT6GT and JPS6N2727...

This is regarding my first trip(JPS6NXR2Z) with zoomcar on 30 Dec 2020, which was a pathetic experience for me.

Initially there was a mistake from my end while booking the ride. I had booked the car from 10am to 12pm instead of 12am next day. This I realised when one of your representative called me at around 2pm. She then explained me that late fee charge of Rs.300 on hourly basis would be charged. The same I got in a message....

It's been 6 months I haven't received my refund, called Zoomcar multiple times and every time they said within 7-10 days you will get refund, now their Customer care number is also not working, very frustrating.I've paid extra money to bank because I used my credit card for Zoomcar booking,
On coming saturday will file police complaint against them, I've waited almost 6 months now enough 😡🤬...

Zoom car policies said that they are gonna credit back my security deposit 1500 in 30 days but it’s been over 40 days and I still did not got my refund back ... there is no contact number to contact the zoom customer service
Booking id: JPS6NF9QS...

Hi Team,

My name is Dinny Praneels and a loyal customer of your Zoom cars app. I booked a ride on 12th of september from Hyderabad to Vizag(car number - xxxx, Maruti Baleno). I’d tried reaching out to your service team or support regarding my refund amount of ₹2500, I was told the amount would be disbursed soon after the submission of the car within 10 working days and will reflect under my actual payment method. May be...

I have made a booking with Zoomcar for car rental with booking ID JPS6N2J8Q & JPS6NT0A5. An amount of Rs 1736 & 10240 are due to be refunded by the company since more than 2 months but has not been refunded yet. The customer support numbers are not at all working and there's no response to the emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers...

We have booked a car (Mahindra XUV) on Nov 30th 2020, booking ID is "JPS6NFOWV", they have cancelled our booking because o[censored]navailability. they told they will process refund of booking amount. till now I didn't receive anything. when I'll get my refund. it is more than 30 days....

Hi Team,

I have made a booking with ZoomCar on 11th December 2029. Booking ID is JPS6NF15 and refund pending is 2583. Please process the same its been nearly 40 days....

I had booked a zoomcar in the month of November 2020. I was called the previous day of booking and told that they dont have car and cancelled it. They also said the amount would be refunded immediately as they have cancelled. Till now i havent received my refund and i am unable to reach them in any means. I paid through my credit card and i am already paying the interest and late fee for it. I was surprised to see this forum that most Zoom...

Cancelled trip was on August 20th 2020. Refund pending Rs. 6108/- Even after multiple mails to zoomcar my money has not been refunded. Zoomcar have had my money for more than 150 days, i request zoomcar to refund it immediately....

Booking id JPS6NKIAH. Refund not received it had been 6 months now. what service are you providing. You have again released a 50% discount offer still you're not able to refund the amount....