Zoom Car — Booking id jps6vu62z. Unnecessarily charge for the fake damage. | |||||
Hi, I have book a car maruti ciaz on zoom car on date at koramangala sony signal. Booking id jps6vu62z. Car have dent from so many places which has been mentioned by the employee in the checklist before handover. But while delivering the car they are asking for the dent charges which has not done by me. It was already mentioned the the zoom checklist but still they are forcing me to pay the amount. Also zoom car executive is saying everything is automated but actually its not *there is no such thing called auto unlock car. You have to take the key from the person who is sitting there. *everything is manual *there is no updated images. *you have to follow the checklist of the service station After one week when i logged the complain regarding the refund of balance amount then the executive stating that i have to pay the damage amount. I have shown him there checklist what they have made while hand overing the car to me.In the checklist you can clearly se that it was already mentioned before handover the car to me. The response from the zoom car executive is very unprofessional and unsatisfactory even i showed him the proof but still he is not accepting. And charging 5k for the damage which was already there at the time of booking. I am attaching the image which i took from the zoom car checklist in which dent is mentioned at the time of hand overing the car. Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Hello Ashfaque,
Greetings!
Firstly, please accept our sincere apologies for the inconvenience caused.
We understand from our concern team that they have spoken to you and informed that the damages were done during your booking. We always strive to create a positive customer experience and we do not needlessly penalize our customers.
Our support team has made all efforts in being transparent in terms of charges levied. Our users are responsible for securing the vehicle during their reservation.
As the charges were found to be appropriately levied on your account. Reversal of charges could not be initiated.
Appreciate your understanding and cooperation in this regard.
Regards,
Zoomcar
Greetings!
Firstly, please accept our sincere apologies for the inconvenience caused.
We understand from our concern team that they have spoken to you and informed that the damages were done during your booking. We always strive to create a positive customer experience and we do not needlessly penalize our customers.
Our support team has made all efforts in being transparent in terms of charges levied. Our users are responsible for securing the vehicle during their reservation.
As the charges were found to be appropriately levied on your account. Reversal of charges could not be initiated.
Appreciate your understanding and cooperation in this regard.
Regards,
Zoomcar
Hi,
I really appreciate for looking into my complaint and also want to take you attention toward the checklist which was given to me before starting the booking.
You can see all the damages are already mention in checklist for which zoom car charged for me.
i am using zoom car services from such a long time. and i know before ever booking zoom car take pictures of car from all the sides. but for this zoom car doesn't took any picture.
also all the checklist are generate automatically through zoom car device where we can see the picture of the car before starting the booking. but for this checklist generated manually.
I am really disappointed after this fake and unnecessarily charges. 5K is very big amount for me and i cant left it for any damage which i haven't done.
I am requesting you to please look into this matter again and re investigate it and refund my amount.
Thanks.
I really appreciate for looking into my complaint and also want to take you attention toward the checklist which was given to me before starting the booking.
You can see all the damages are already mention in checklist for which zoom car charged for me.
i am using zoom car services from such a long time. and i know before ever booking zoom car take pictures of car from all the sides. but for this zoom car doesn't took any picture.
also all the checklist are generate automatically through zoom car device where we can see the picture of the car before starting the booking. but for this checklist generated manually.
I am really disappointed after this fake and unnecessarily charges. 5K is very big amount for me and i cant left it for any damage which i haven't done.
I am requesting you to please look into this matter again and re investigate it and refund my amount.
Thanks.
Hi,
As i am telling you from starting i wasn't did any damage to the car. i handed over the same as i pick from zoom car parking.
And you cant charge me like this. You have to show me the right proofs that i had done the damage OR you have to return my amount.
you cant me charge for the damage that i never did. after drooping the car your staff member drive the car. ask him. don't charge me for the which i never done.
I will not accept this until you show me the proof on which behalf you charging me. your checklist is saying the truth that car was already damage from so many places.
and please show me before and after pictures to. i want to see what kind ok damage i did to the car for which you are charging 5k to me.
and its not about 5k its more about truth or fake.
Thanks.
As i am telling you from starting i wasn't did any damage to the car. i handed over the same as i pick from zoom car parking.
And you cant charge me like this. You have to show me the right proofs that i had done the damage OR you have to return my amount.
you cant me charge for the damage that i never did. after drooping the car your staff member drive the car. ask him. don't charge me for the which i never done.
I will not accept this until you show me the proof on which behalf you charging me. your checklist is saying the truth that car was already damage from so many places.
and please show me before and after pictures to. i want to see what kind ok damage i did to the car for which you are charging 5k to me.
and its not about 5k its more about truth or fake.
Thanks.
Hello Ashfaque,
Greetings!
We did review your complain and did had a check on this once again however we found that the damage occurred during you booking hence we would not be able to do much here.
Appreciate your understanding in this case.
Regards,
Zoomcar
Greetings!
We did review your complain and did had a check on this once again however we found that the damage occurred during you booking hence we would not be able to do much here.
Appreciate your understanding in this case.
Regards,
Zoomcar
Aaron Fuller's reply, May 9, 2017
You don't have any proof that he did a mistake but he has proof that he hasn't done any mistake so obviously you are wrong and this case should be taken to higher authorities as you are absolutely scammers and don't have any professionalism In the first place why do you give cars with dents if people are already paying you cash for the dents why haven't you repaired it shows how eager you are to scam the common people.
HI,
Show me the proof.
You must show some visual things to prove your point.
If you really think damage is done by me than please show me the before and after picture.
why are you guys not sharing the pictures.?
Thanks.
Show me the proof.
You must show some visual things to prove your point.
If you really think damage is done by me than please show me the before and after picture.
why are you guys not sharing the pictures.?
Thanks.
Ravi Kumar AG's reply, Mar 7, 2018
Hi
Even i am face this type of case this people making money from innocents, Zoom car is doing illegal business this should be ban completely,
kindly take damage image along with image proprieties ( date time ) than you can see that really happen damage or fake
Even i am face this type of case this people making money from innocents, Zoom car is doing illegal business this should be ban completely,
kindly take damage image along with image proprieties ( date time ) than you can see that really happen damage or fake
Yogesh & Others,
Plz Note that Zoom car is India's biggest fraud company. The company has cheated over 500 customers in India and continue doing it.
There investigation is self determined. Customer is not a part of investigation. They do itbundertable with thier own people and make a decision to charge.
If you have guts then join hands to sue this company in the court of Law.
Plz Note that Zoom car is India's biggest fraud company. The company has cheated over 500 customers in India and continue doing it.
There investigation is self determined. Customer is not a part of investigation. They do itbundertable with thier own people and make a decision to charge.
If you have guts then join hands to sue this company in the court of Law.
Nikhilesh Singh Thakur's reply, Aug 16, 2018
[email protected]
Please provide me your contact.
Please provide me your contact.
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Yes the ZOOM car people are cheating customers and charging us unnecessarily and no proper response even after asking details.
Regards,
Shrikanth