Zoom Car — Booking id jps6vu62z. Unnecessarily charge for the fake damage.
I have book a car maruti ciaz on zoom car on date at koramangala sony signal. Booking id jps6vu62z. Car have dent from so many places which has been mentioned by the employee in the checklist before handover. But while delivering the car they are asking for the dent charges which has not done by me. It was already mentioned the the zoom checklist but still they are forcing me to pay the amount.
Also zoom car executive is saying everything is automated but actually its not
*there is no such thing called auto unlock car. You have to take the key from the person who is sitting there.
*everything is manual
*there is no updated images.
*you have to follow the checklist of the service station
After one week when i logged the complain regarding the refund of balance amount then the executive stating that i have to pay the damage amount. I have shown him there checklist what they have made while hand overing the car to me.In the checklist you can clearly se that it was already mentioned before handover the car to me.
The response from the zoom car executive is very unprofessional and unsatisfactory even i showed him the proof but still he is not accepting.
And charging 5k for the damage which was already there at the time of booking.
I am attaching the image which i took from the zoom car checklist in which dent is mentioned at the time of hand overing the car.
[Jun 04, 2016] Zoom Car customer support has been notified about the posted complaint.
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Zoom Car - No help from Zoom for 4 hours on the highway after a breakdown. Instead charged for 5k for vehicle damages.