[Resolved] Zoom Car — Cheating the customers
NaNagaraju M S
We rented a mahindra scorpio with a vehicle number ka 03 ab 7411 on 16th april, 2016 for inr 14290 which include a deposit of inr 5000 and inr 9290 as car rent fee and booking number jps6vho3h. The car was supposed to be taken at 6:30 am but we had to wait for one hour to get the car and no choice was given except that car. The a/c of the car wasn't working fine and even the charging slot too. For one day it went well, on the next day early morning we found the tire to be punctured. As we had no choice we hired another car in that area for inr 1700 and continued our journey. Finally we got our car tire repaired by afternoon with lot of difficulties in an unknown place. By evening it got punctured again. The tires weren't good at all. We had to pay charges for the puncture as well. Somehow we managed till end of day. While returning the car on 18 april, no damage was noted down. The next day we got a message saying car damage deposit is covered. When we called them back they took details and raised a complaint with number 167948. Then they called and said that the tire got damaged. But the road we drove was all highway and we don't get how possibly they get damaged when we drove so carefully. When we asked for a proof they said they'll send photos but later on they called and said they couldn't help and now there is no response. Such a bad experience with zoomcar. They are charging us for the thing which was already damaged. It would be great if someone could help us.
Complaint marked as Resolved Jun 28, 2018
[Apr 23, 2016] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, May 28, 2018
Zoomcar strives to ensure that it has a well-maintained fleet. We are sorry to know that the vehicle was not in a good condition. We will surely check on it and will ensure such issues are minimised. We did have a check on excess kilometre charges levied on your booking and we found that the charges are invalid. Hence, we have reversed the charges for the same.
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Zoom Car - No help from Zoom for 4 hours on the highway after a breakdown. Instead charged for 5k for vehicle damages.