Zoom Car — Customer carelessness by zoom cae

Address:	560076
Website:	www.zoomcar.com/bangalore

Hi,

Few weeks ago, i rented a chauffeur driven vehicle from zoom car for 5 days after paying inr 24000/-. Idea was to have a nice and no worries holiday in kodai kanal. For this trip i had requested for an xuv or something like that keeping mountain trip in view. I didn't hear back anything on type of vehicle unless one scorpio turned at my residence. Though i was not very happy with scorpio but compromised and started my journey. Some 75 kilometers away from bangalore, i sensed/heard some kirking noise from brake, i inquired the same from driver but didn't receive any satisfactory answer other than an assurance that no need to worry. As we continued with our journey, we clearly felt the noise keeps on increasing whenever driver tried braking the vehicle. We were left out with no choice but to depend on driver for our trip to complete safely. Once i reached kodai, tried contacting zoom car on the same but no action was taken. Furthermore when we returned bangalore, i clearly stated the problem to zoom car and asked for a response of following :-

1. How can zoom car provide a faulty vehicle which involves the life threats of passenger and requested for a call from management.

2. I tried contacting zoom car multiple times to report the issue highlighted above and also to extend my reservation, given i wanted to see a service station where i can get the brake inspected but no response. Why

3. Till date, i have received multiple calls from zoom car asking for the payment for late drop off which again has to do with the problem with the car as i was not at all comfortable driver driving this faulty vehicle in mountain in the night so had to depart in the morning and hence the delay.

Having explained all above, i need zoom car management to look into this issue and provide me a satisfactory explanation as to why there was a serious ignorance to the extent of life threats of passenger after charging a customer such huge charges (I. E.Inr 24000/-).

Regards
Sanjeev kumar