[Resolved] Zoom Car — I rented a pedl bike!!

Subashrreddy

from Bengaluru, Karnataka

Address:

560068

I Had rented a pedal bike and I unfortunately did not realise that the cycle was punctured and could not drive it and I left the bike at the same place and later it says park in pedl zones.so how will I if the cycle is punctured and I can't end my trip it's about 8 hours and it is charging me now also pls look into this yulu is way better then pedl

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Aug 19, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

Zoomcar Customer Care's response Hello Subash,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link:https://t.co/jBOTtJaIEP

Regards,
Ramya. S

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Comments

jaykantjnv13

from Kolkata, West Bengal

I am unable to unlock and end the trip . But my trip is running . Please help me ending the trip asap.

Cycle No 3232506
Mob [protected]

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Hello Jaykant,

Greetings!

We are sorry that you were unable to unlock and end the trip. We request you to kindly send an email with your trip details through our contact us page. We shall resolve the issue on priority. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya

iamweshall

from Pune, Maharashtra

J have already mailed you the complaint with all the details on [protected]@zoomcar.com
But no one seems to care as it has been 11 hours and I have got no reply.

Email : [protected]@gmail.com
Cycle no. 102285
Mobile : [protected]
Excess amount - ₹60

iamweshall's reply, Jul 18, 2018

More pictures

iamweshall's reply, Jul 18, 2018

Please help!!!

iamweshall's reply, Jul 18, 2018

Anyone

iamweshall's reply, Jul 18, 2018

Its been 14 hours!!! @#$%

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Hello User,

Greetings!

We are sorry as have not received any response for the email sent.

We shall inform our team to have a check and resolve the issue on a priority.

Regards,
Ramya. S

Nielsmoky

from Chennai, Tamil Nadu

Unable to end the trip due to which the money is increasing. Please help me ending my trip.

The money is keep on increasing.

Cycle no. 3231974
Date : 11-July-2018

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Hello Nielsmoky,

Greetings!

We are sorry that you were unable to end the trip. We request you to kindly send an email with your trip details through our contact us page. We shall resolve the issue on priority. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Ramya.S

Siddharaju

from Mavelikara, Kerala

Yesterday we had booked for 350kms but we had exceeded 25kms that is 375, according to the price of 12rs per km it should cost excess of 300 bt they have charged excess amount of 1008.Thinking it is cheating in best way. . .

Zoomcar Customer Care's response, Jul 21, 2018

Verified Support

Hello Siddharaju,

Greetings!

We are sorry as there is a discrepancy in the billing. Please share the booking ID, we shall have a check and do the needful.

Regards,
Ramya. S