[Resolved] Zoom Car — pedal cycle unable to end trip | |||
I had tried to unlock the cycle 100424 and it showed me that the trip had begun but the cycle didnot unlock. Money is being deducted and i get messages about this. I am charged for a trip i could not take and extra. Please look into this problem and try to end it as soon as possible. I had mailed to the customer service 3times and there was no response. Was this information helpful? | |||
Feb 25, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Zoomcar Customer Care's response Hello Sanjana, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response. Regards, Kiran.S | |||
 4 Comments | |||
Comments
Hey, i have unlocked a wrong cycle 100375 and i couldn't find it in any near by stations. The cycle is being used and my money is being deducted please help me with ending the trip ASAP.
Location in kolkata, Axis Mall
Location in kolkata, Axis Mall
My cycle 101583 in pune university is not unlocking and the trip is still ON. I tried to end the trip so many times but it just doesn't work. My money is being deducted continuously and there is nothing I can do about it. And for a company that works on online rentals these people are impossible to reach. The only contact number on their website has no option to register a complaint!!! Only other thing they have given is their address. Do they expect me to write a letter????!!!
And now they have the audacity to send me a message telling me to return the cycle to avoid outstanding. TWICE.
WHAT IS WRONG WITH THEM.
And now they have the audacity to send me a message telling me to return the cycle to avoid outstanding. TWICE.
WHAT IS WRONG WITH THEM.
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Please help me end the trip.
I did not use the cycle at all.
Please help me end trip and return back the money that was deducted