[Resolved] Zoom Car — pedl cycle trip is not ending | |||||
Hi, I tried to ride a pedl's bicycle today around 11 o clock. I scanned the qr code of the cycle 100497. The trip got started but the cycle didn't get unlocked only. I tried for so many times still it didn't get unlocked. Finally i decided to give up and tried ending the trip. Unfortunately even ending trip also didn't work!!! I tried for almost 15 mins waiting there (Which itself is so disgusting and pathetic)!! I couldn't even move the bicycle a single bit and still being charged. And i am getting charged as my writing this! It's so pathetic to see these kind of behaviour from a reputed brand. I request you to have a look into this issue and resolve it at the earliest. Was this information helpful? | |||||
Feb 4, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 04, 2018 Zoomcar Customer Care's response Hello Darshan, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share the requested details at feedback.[protected]@zoomcar.com. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response. Regards, Kiran.S | |||||
 3 Comments | |||||
Comments
Hi Team, I am unable to end trip in pedl due to paytm connectivity issue for cycle 101037 and its system charging 1/- every hr. please end trip asap.
Reply
Hello Pedl team,
I'm a regular user of Pedl thanks for creating issues as many as you like and getting money from my wallet. Few minutes ago I have taken a cycle for rent and it is either not unlocking or ending trip. I have been loaded my wallet with 55 rupees. I don't what to do I'm getting late up to office so, I'm leaving cycle over there.
Also I have attached screen shot for Ur reference. Pls do the needful. Kindly return the my money getting deducted for this period if time.
My linked mobile number : [protected]
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I'm a regular user of Pedl thanks for creating issues as many as you like and getting money from my wallet. Few minutes ago I have taken a cycle for rent and it is either not unlocking or ending trip. I have been loaded my wallet with 55 rupees. I don't what to do I'm getting late up to office so, I'm leaving cycle over there.
Also I have attached screen shot for Ur reference. Pls do the needful. Kindly return the my money getting deducted for this period if time.
My linked mobile number : [protected]
Hello Pedl team,
I'm a regular user of Pedl thanks for creating issues as many as you like and getting money from my wallet. Few minutes ago I have taken a cycle for rent and it is either not unlocking or ending trip. I have been loaded my wallet with 55 rupees. I don't what to do I'm getting late up to office so, I'm leaving cycle over there.
Also I have attached screen shot for Ur reference. Pls do the needful. Kindly return the my money getting deducted for this period if time.
My linked mobile number : [protected]
![]()
![]()
![]()
I'm a regular user of Pedl thanks for creating issues as many as you like and getting money from my wallet. Few minutes ago I have taken a cycle for rent and it is either not unlocking or ending trip. I have been loaded my wallet with 55 rupees. I don't what to do I'm getting late up to office so, I'm leaving cycle over there.
Also I have attached screen shot for Ur reference. Pls do the needful. Kindly return the my money getting deducted for this period if time.
My linked mobile number : [protected]
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