Zoom Car — pedl cycle trip is not ending

 
2 Reviews
 Darshan Lakshminarayana on Jan 3, 2018
Hi,
I tried to ride a pedl's bicycle today around 11 o clock. I scanned the qr code of the cycle 100497.
The trip got started but the cycle didn't get unlocked only. I tried for so many times still it didn't get unlocked. Finally i decided to give up and tried ending the trip. Unfortunately even ending trip also didn't work!!!
I tried for almost 15 mins waiting there (Which itself is so disgusting and pathetic)!! I couldn't even move the bicycle a single bit and still being charged.
And i am getting charged as my writing this!
It's so pathetic to see these kind of behaviour from a reputed brand.
I request you to have a look into this issue and resolve it at the earliest.

pedl cycle trip is not ending
pedl cycle trip is not ending
pedl cycle trip is not ending

Complaint Status


[Jan 03, 2018] Zoom Car customer support has been notified about the posted complaint.
Zoom Car Customer Care's response, Jan 04, 2018
Hello Darshan,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same.

Request you to share the requested details at feedback.freshdesk@zoomcar.com.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Hi Team, I am unable to end trip in pedl due to paytm connectivity issue for cycle 101037 and its system charging 1/- every hr. please end trip asap.

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