[Resolved] Zoom Car — refund related | |||
I booked zoomcar before 20 days.. Still am waiting for the refund.. I will never book zoom car again.. Booking id is jps64v9bj. When i mailed them about this they told that refund will be reflected within 15 days.. But still there is no any updates on this.. They have provided one arn number but i can't trace that also.. It is saying that the arn number is wrong... Arn number is[protected]. I will never book zoomcar again.. This is the worst thing they are doing to all people.. Not only me.. Everyone is facing this.. Stop booking zoomcar.. There are many option to book car without giving deposit.. Later only i got to know that.. Was this information helpful? | |||
Dec 6, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 05, 2018 Zoomcar Customer Care's response Hello User, Greetings! We understand your concern here. Kindly note, we see that the refund is already processed to your source account. Kindly check with your bank with the ARN number shared. Regards, Appachu Zoomcar | |||
 4 Comments | |||
Comments
Cycle no 3202628.
The 'end trip' feature did not work after i activated the cycle. An outstanding amt of nearly 2700 Rs is shown pending. I registered the case as soon as it happened but PEDL teams have not been following up. There was an initial acknowledgement but nothing after that.
CASE:1027231
The 'end trip' feature did not work after i activated the cycle. An outstanding amt of nearly 2700 Rs is shown pending. I registered the case as soon as it happened but PEDL teams have not been following up. There was an initial acknowledgement but nothing after that.
CASE:1027231
Satish Kannan's reply, Oct 29, 2018
My mobile number - 8197714462
Zoomcar Customer Care's response, Nov 9, 2018
Verified Support
Hello Satish,
Greetings!
We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
I have a complaint open because I wasn't able to end the trip. But the trip ended and I am not able to pick new cycle because my complaint isn't resolved. I have been waiting since half an hour at the pedl station to pick new cycle. Please resolve the complaint so I can pick new one... Please resolve complaint now...I want to cycle...
Zoomcar Customer Care's response, Nov 9, 2018
Verified Support
Hello Raynah,
Greetings!
We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Cycle no 3185463 took the cycle tried to end the trip where I always do but unable to end and I have also locked the cycle and come out it's showing outstanding
Zoomcar Customer Care's response, Nov 9, 2018
Verified Support
Hello User,
Greetings!
We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
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Greetings!
We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar