Zoomcar Complaints & Reviews

There was no prior intimation given by the zoomcar people. Even when they came to drop the car they could have said this issue, just like their other basic policies of not drinking or smoking. This policy also was given in the mail in a very small font at the end of the mail which can be ignored very easily. And there is no warning system. The driver slowed the car the moment the beep was heard. This is a case of hidden fraudlency by the company. It was only when we had reached a certain distance we realised that there was a fine of 2500. How come even a warning was not issued. This is total cheating on the behalf of zoomcar
And such a hefty amount is not even taken by the police was done. Kindly look into the matter

Hi,
The pedl cycle 3199189 that i booked had a faulty chain; it kept coming off time and again. I was able to put it back couple of times. But then it came off and got stuck. I wasn't able to put it back on. And the next cycle station is close to 1km away, so i can't carry the cycle manually to the next pedl station.

Also, there is no customer support in pedl app for such scenarios; how do you expect customers to reach out to you?

Please fix the cycle chain and close my trip.

While booking a car, i uploaded my license to my friend's zoom car account! When i uploaded my driving license to my account, it says license already used! I m afraid that it might get misused and i want to remove my driving license from that account or at least delete that account!!
I dont want it to get misused and i want the team to do the needful asap!!

Dear Sir/Madam,

We have booked zoom car – KA03AF5881 on 7th Oct from 1 PM, till 5PM. (Booking ID : JPS64EJZF).

We took the car at 2:30 PM. While taking the vehicle from pick up zone, we found that the car front is damaged;Even the previous user also mentioned in the zoom car app about this damage.

We clearly mentioned those issues in the check list before taking the car. Also we have images of the car damages before we have taken the car from pickup location.

After we drove the vehicle for some time and found that car's gear was having problem. Immediately, around 3 PM itself we called zoom car customer care and informed that vehicle is not moving further.

Then, Zoom car personnel from Keys hotel Whitefield inspected and confirmed that Vehicle cant move further and they informed to zoom car customer car also.

We stood almost there for more than 4 hours tolerating mosquito bites, due to lack of immediate support from Zoom car customer care team.

They asked us to pay initially INR 15380. When I asked for break-up cost for 15380. They suddenly reduced the amount to 7000 and asking me to pay.

Now, Zoom car is threatening with criminal or legal proceedings, if I dont pay 7000. I am asking the exact invoice for vehicle repair mentioning what was replaced. As a customer, I have the right to ask why I need to pay for 7000.

Zoom car is not providing the proper invoice for vehicle repair and they refused to reveal these details as per their internal policy.

Due to all these incidents :

1. We were almost stranded for 4 hours in mosquito bites, with no proper assistance from customer care.
2. We suspect that there might be some hidden issue with gear mechanism, which was not recorded in zoom car app.
3. We are stuck, due to improper vehicle provided where we have controlled with our experience driving.
4. We lost the entire plan for the trip and lost more than half day by waiting until roadside assistance guys arrived.
5. Even after informing each and every detail to the customer care prior to the service and providing all necessary proofs of the damages, the customer care team took lot of time for appropriate action.
6. Instead of providing better assistance from the Zoom car team we were charged additional amount of Rs. 7000/- for the damages(which were not made by us and already present before taking the car – which was also mentioned in the check list by us).
7. This also shows that Zoom cars are providing cars which are in bad condition and which has no safety.
8. Without proper communication from the Zoom car service team, we were asked to pay additional amount and also a legal notice was sent to us.

Instead of providing quick service and providing compensation due to our loss of time for getting the vehicle repaired during our trip, we were charged unnecessarily.

Could you please take necessary action, to resolve this issue?

We made a booking with zoom car : booking id - jps64fc3p.
When we received the car it was in apathetic state with absolutely no fuel in the car. I refilled the car with 1500 rs fuel and as per policy i uploaded the bill for a refund. I now see that a refund of 889 only has been generated and 500 credits given.
It is absolutely not right to block someone's money as credits when you have already charged for a car with fuel.
Customer care does not entertain my concern and emails are not answered.
In a small way they are fooling around with consumers and we are helpless about it.

Looking for some serious help on this as zoomcar once a great option for self drive cars is now looting and fooling people around.

Date : 03-nov-2018
(1) i have booked pedl near koramangala. The moment its unlocked i found that the padel is missing in one side. Then and there i locked the cycle and reported it. But still now the rs.3 is not reverted to my paytm account.
(2) again i took one more pedl cycle. I did a ride for a short duration. Then the seat was coming down. So i stopped at a nearest zone. I faced a lot of problem while ending the trip in app. Actual bill should be of rs.3 but rs.9 is deducted.

In total rs.12 is deducted but actually it should rs.3. So basically i should get a refund of rs.9.

Please do the needful.

I booked zoomcar before 20 days.. Still am waiting for the refund.. I will never book zoom car again.. Booking id is jps64v9bj. When i mailed them about this they told that refund will be reflected within 15 days.. But still there is no any updates on this.. They have provided one arn number but i can't trace that also.. It is saying that the arn number is wrong... Arn number is[protected].
I will never book zoomcar again.. This is the worst thing they are doing to all people.. Not only me.. Everyone is facing this.. Stop booking zoomcar.. There are many option to book car without giving deposit.. Later only i got to know that..

I don't no how another account will be activated with my details until zoom car lecks it.

I see my account is blacklisted because some logged in with my details using [protected]@gmail.com. This is the response that i got from zoom car.. I'm wrong emails to zoomcar multiple times. I'm attaching all my emails that i got and after that there is no response from them and getting the same stupid response every time and there is no proper feedback to resolve this.

My correct account is nanda. [protected]@gmail.com which i was using since more than 4years and i'm a loyalty customer.

Please refer below case no:
[case:1051199] [case:1050105] case:1049653]

I'm not seeing any response from zoomcar people and customer care nunber is useless. I don't know what happen to this # why they are not using custom care service via phone. Which was there earlier and dropped now.

Many of my friend are struggling with zoomcar service and hit with lot of loss because of there bad service.

I suspect there is some one hacked zoomcar db and doing all this stuff.. Zoomcar has to react on this and take immediate action other wise there will be some legal action on them.

Reference to booking id jps64ffys

I have never seen such a low grade cheaters that too cheating professional way.
I have opted for car rental with fuel charges
I recieved car with only 25% of fuel. On the trip i had refuelled tank with 3630rs then produced the bill for refund, but in refund i have received only 2345rs.
Now they claim initially tank was 95% filled. For which they are not able to provide me the proof, but simply claim its gps based calculation?

Is it my right as a customer to ask them for proof, why are they hiding this proof and cheating me of my refund amount.

Is this ethical way of doing business?

I had taken the bike from airport road pune near symbiosis college at 11 am and returned at 3:30 pm. That time the charges were 75 rupees amd since then i had tried 100 of times to end trip but its not happening instead the balance from my account is getting reduced every 10 mins. There is no customer support also available for the same. Are they waiting for my account to get fully exhausted. Can the same be taken action on please

It's been one and half months that i have not received my refund yet. Zoom car customer care gave me some random reference id and told me contact to bank and speak about it. The bank manager himself told me it's # and your account have not received any money yet. So kindly request to return the money or zoomcar can't even imagine what ways i can use.

Hi, i booked a pedl cycle and used it for 20 minutes and then tried to end the trip to no avail, i am trying to end the trip now from last 2 hours and they just keep on deducting the amount of 36 from my paytm wallet. And then they ended the trip themselves and are asking me to pay extra outstanding balance of 9 for no reason. I want my amount to be refunded, why should i pay if i am not able to end trip because their service is not responding. Also they have no customer care or service to call. Pathetic.

Cycle no 3237110
Phone number [protected]

Booking id # jps64fqbr

I went to mumbai on 27th october 2018 to a friends place at navi mumbai. We booked a car at zoomcar on 28th october 2018 creta (Mh43bg7914) and paid rs5979 as booking charge and rs3000 as security deposit. After the booking we had noticed that the pick up point is very far from our location. (We had searched by clicking nearby option). Within 10min we had cancelled the booking because it was not possible for us to collect the car from that location and given request for refund.
On 2nd november 2018 i got my refund rs5989/- and when i checked in my account page it showing rs2990/- as cancellation charge.
At the time of cancellation it was not mentioned any cancellation charges and this is online looting by zoomcar.
I request the concerned authority to refund the cancellation charges.

Location: vasudev adiga's, hsr layout, bangalore
Cycle number: 3222353
Name: arhum siddiqui
Trip start time: 2 nov 2018, 10:32pm
Trip end time (Official): 2 nov 2018, 11:00pm

I dropped the cycle on the same point i took it from. Locked it. But while trying to end the trip, it said the parking is full, please try another location. This was impossible for me as the cycle was already locked. Tried helplessly to reach customer support but got no option. Was stranded on the road wondering who can help. Finally, after trying the same 'end trip' option repeatedly, got a message from zoomcar that said something like 'we have found your cycle locked at a station, trip has ended'. Costed me another 15mins and extra money.
Q1: according to the end trip process, we are supposed to lock the cycle first and then try to end the trip. What should be done when in this case trip doesn't end because parking is full and your are asked to drop at another location??

Q2: in my case described above, how did it accept the cycle at the same location where it told 'parking full' minutes ago. Given that none else took away any cycle from there??

Please clarify!
Thanks!

How can u charge us the cleaning charges. The vehicle interior is not neat itself we just drove 70 up and 70 kms down. How can u charge. Make me a refund otherwise i'm going to complaint in consumer forum.# the first time i took the car i thought it was nice trip but u people cheated us. If cleaning charges are there hardly 250 they charge outside how am i looking to them

Cycle no. 103295 i have started the trip and can't end it. I tried to park the cycle and it tells me to park in pedl station. But there were other pedl cycles parked in the same place. The zoomcar app does not show any pedl station nearby. I finally parked the cycle at the same place i started. Even from that place it shows no station nearby. I locked the cycle and the amount is still rising. It takes money from paytm.

I raised complaint for Cycle no-3236776 on 26th Oct-18 reason being unable to end trip.but the trip for the cycle were already ended on the same day.
Still the complaint is showing open status in my ZOOM car app due to this open complaint i am unable to unlock the next ride. i already communicate all this to Zoom support team but the every time send me to follow the steps mentioned below which i already follow.Also there are not more option on the path which they told me to do.
Step 1 : Click on the hamburger menu in app (three dots on the top left hand side)
Step 2 : Select My Trips
Step 3 : Select PEDL
Step 4 : Select the trip where issue needs to be reported
Step 5 : Follow on screen instructions.
I follow the above steps I got the following option on screen

1) I would like refund-
2) I Was involved in an accident
3) I Lost an item

I tried this open but this action not useful to close my complaint. Also trip for the cycle-3236776 is already ended so my request to zoomcar to close my complaint immediatly

I booked zoom car for 1 day 6 hrs with 600 free kilometers,
Unfortunately the car faced some engine issues during the drive within 1hr 30mins from the start time. When contacting customer service for replacement of vehicle they informed me there is no other vehicle available and arranged a taxi, i paid taxi bill separately. When i enquire zoom car regarding booking cancellation and refund they replied saying within 3 days i will receive my refund, but till date i am not able to contact them and got no refund.

My booking was for yesterday night at 12am. The car was parked in a shady and a disgusting place which was not at all safe from customer point of view. Moreover the whole road was laid with stones. Yet i picked up the car and drive to the airport and came back dropping it at the same place. There was no point of contact with zoomcar at that place, no person from zoomcar to help the customer. I did not check the car before and after dropping, means i did not take pictures of car as that place was not worth spending any time. Then after my successfull journey, i have gotten the issue that vehicle tires were damaged and a damage fee of ₹4800 have been charged. I dropped the car in the same condition as i got it. I cannot understand how driving a car can damage its tires. They can get damaged only if there is some accident which clearly did not happen. I can't believe that zoomcar just simply accuse the customers of false things before even verifying once. If there was some person available there, i would have handed over the car in person to that guy but there wasn't any. How is this my mistake at all if the vehicle or something may have damaged? I expect a better response from the zoomcar and a refund for my advance booking amount. I am available for verification at all times if you have any queries. Expecting a better service from this startup.

Worst worst service. Seriously you dont have the registered customer care number. Even you have not registered your no on just dail.
How you can do this. Yesterday and today my bycycle didn't not unlocked & still i need to pay 60 rupees. Why?
Seriously worst services no one is taking care of these # complains.
Only you r earning money. But providing worst services to users.
I need my money back asap, otherwise i m going to register a police via news letters.

I have screenshots also. Cheap bycycle with cheap services, just pay & pay