Zoom Car — security deposit refund | |||||
Booking id-jps62cvbv I did a booking with zoomcar on 4 dec 2017 and they said the security amount will be refunded back between 15 days but yet i haven't recieved any payment. The zoomcar executives are saying me to contact the bank but the bank cannot do anything until they recieve any payment and zoomcar is not taking the initiative to solve my issue. As instructed by zoomcar i raised a chargeback form. A amount of rs.5000 is to be refunded and i don't have a hope that i will get my payment. This was my first experience with zoomcar and it was the worst so now onwards i don't trust zoomcar anymore and i will not even suggest anyone to use zoomcar rentals. Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 10 Comments | |||||
Comments
My booking id is JPS6B4170 by the name of chirag jain. We booked zoomcar on 30 th june and we haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?
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Zoomcar Customer Care's response, Jul 30, 2019
Verified Support
Hello Sakshi,
Greetings!
We apologize as you have not received the refund. Upon checking, we see that our team has requested you to wait till 2nd August. Hence, we request you to wait so that the refund shall reflect in the account.
Regards,
Ramya. S
Greetings!
We apologize as you have not received the refund. Upon checking, we see that our team has requested you to wait till 2nd August. Hence, we request you to wait so that the refund shall reflect in the account.
Regards,
Ramya. S
My booking Id is JPS663ZD9
I booked a zoomcar on 24th of December 2019. Still haven't received my refund of ₹2999. Tried contacting them but they haven't responded yet.
I booked a zoomcar on 24th of December 2019. Still haven't received my refund of ₹2999. Tried contacting them but they haven't responded yet.
Zoomcar Customer Care's response, Jan 22, 2020
Verified Support
Hello Wasnik,
Greetings!
We are sorry for the delay in processing the refund. We have initiated the refund thorugh IMPS. An option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.
Regards,
Imran
Zoomcar
Greetings!
We are sorry for the delay in processing the refund. We have initiated the refund thorugh IMPS. An option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.
Regards,
Imran
Zoomcar
I did a booking on zoomcar on 8th january 2020 with the booking id JPS66VKFE.I was told i will get my security deposit refund of 5000 by 20 Jan but i haven't recieved my payment yet.I tried calling zoomcar several times at the beginning i was able to talk to zoomcar executive but then after that somehow my call was not getting connected and my zoomcar app is showing that they have refunded my money on my bank account so i even sent them my bank statement on their mail but still i have neither got any satisfactory response nor my money.
If i don't get my money back i am going to sue zoomcar for sure.
If i don't get my money back i am going to sue zoomcar for sure.
Zoomcar Customer Care's response, Feb 24, 2020
Verified Support
Hello Arpit,
Greetings!
We understand your concern here. We did check the statement that you have shared, we see that the refund is successfully settled from our end to your account on 9th January, we request you to please have a check.
Regards,
Ramya. S
Greetings!
We understand your concern here. We did check the statement that you have shared, we see that the refund is successfully settled from our end to your account on 9th January, we request you to please have a check.
Regards,
Ramya. S
My booking ID is JPS6NO6WB.
I booked the drive on 15th Feb 2020. My trip period was supposed to be from 23 May 2020 to 26 May 2020.
I cancelled the booking on 29th April 2020, but still haven't received my refund.
This is against Zoomcar's policy which states that the cancellation refund will be done through the original payment method within 7- 10 business days.
I booked the drive on 15th Feb 2020. My trip period was supposed to be from 23 May 2020 to 26 May 2020.
I cancelled the booking on 29th April 2020, but still haven't received my refund.
This is against Zoomcar's policy which states that the cancellation refund will be done through the original payment method within 7- 10 business days.
My booking id is JPS6NPJ6R( Refund 2999/-) and JPS6NP8BI( Refund 4776/-) by the name of Naveen Kumar Sharma. I booked zoomcar on 12 th june and I haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?
Unable make new bookings due to security deposit of two bookings not refunded yet.
JPS6NP8BI( Refund 4776/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.
Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.
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Unable make new bookings due to security deposit of two bookings not refunded yet.
JPS6NP8BI( Refund 4776/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.
Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.
naveens.sharma's reply, Jun 21, 2020
My booking id is JPS6NPJ6R( Refund 2999/-) and JPS6NP8BI( Refund 4476/-) by the name of Naveen Kumar Sharma. I booked zoomcar on 12 th june and I haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?
Unable make new bookings due to security deposit of two bookings not refunded yet.
JPS6NP8BI( Refund 4476/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.
Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.
Unable make new bookings due to security deposit of two bookings not refunded yet.
JPS6NP8BI( Refund 4476/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.
Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.
My booking id is JPS6NPJ6R( Refund 2999/-) and JPS6NP8BI( Refund 4476/-) by the name of Naveen Kumar Sharma. I booked zoomcar on 12 th june and I haven't received our deposit till now. You are not even responding to our mails. When will you refund the deposit?
Unable make new bookings due to security deposit of two bookings not refunded yet.
JPS6NP8BI( Refund 4476/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.
Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.
![]()
Unable make new bookings due to security deposit of two bookings not refunded yet.
JPS6NP8BI( Refund 4476/-) booking was cancelled by Zoomcar and still booking amount not refunded yet to make new booking.
Zoomcar do not refund timely which makes customer to wait for atleast 15days to make another booking.
My name is Reddysekhar Y.
My booking ID JPS6NDEY0
I've booked a car from zoomcar.com and they asked me to deposit 2999/- as a refundable security deposit amount. In terms and conditions there is mentioned that the security amount will be refunded. But after giving back the vehicle they didn't sent me amount yet- almost 90 Days Complete still refund amount not received .
This is how Zoomcar Company providing Services to public . To bad even customer care services is also not available in Zoomcar .
My booking ID JPS6NDEY0
I've booked a car from zoomcar.com and they asked me to deposit 2999/- as a refundable security deposit amount. In terms and conditions there is mentioned that the security amount will be refunded. But after giving back the vehicle they didn't sent me amount yet- almost 90 Days Complete still refund amount not received .
This is how Zoomcar Company providing Services to public . To bad even customer care services is also not available in Zoomcar .
My subscription ended on 30th Oct 20 but I have yet to receive refund of my security deposit of Rs 5000 which I had deposited before commencing the subscription. Pls arrange to refund the security amount immediately. It is more than 1.5 months overdue and such defaults are not expected from Zoom Car who are very particular about payments and had made our life miserable whenever my subscription payment had become due. The statement enclosed here shows credit of Rs 4999 towards security deposit but Zoom Car representatives are not responding. They did not take my Bank account details at the time of booking and I really do not know how and when the security amount will be refunded. It seems it is a deliberate tactics on part of Zoom car to earn by not refunding the security amounts. Pls help
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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my Balance money Rs. 5000.00. When I get This?
Greetings!
We did check the booking and see that the refund is released through IMPS. We have sent an email with a link to your registered email ID on 30 Jan 2019 09:19 AM. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID.
Regards,
Appachu
Zoomcar