Zoom Car — subscription extension | |
Company has extended the subscription from 6 months without my will and permission. I somehow managed to complete the money sucking subscription costing me approx 26000 INR approx. Now when there is time to take the car back this company is cheating me. This is in relation to the 6 months tenure subscription with the Zoomcar. I never got a support from the customer support but I dont mind that. The issue is with the Insta pay that made me attach my credit card with the account and gave right to Zoomcar to deduct the amount on monthly basis without my permission. The subscription ended on 30th Nov 2019 but I got an email from them regarding the extension of the tenure without my permission or intimation. I wrote to them and after multiple emails they took the car back from me. On asking regarding the security deposit, they replied to give it back to me after one month. and now they are sending me the statement where the subscription charges of December 2019 are also added. And there is nothing written in relation to the security deposit. This is really a fraud company and the thing is that we are in India where such companies nourish a lot. If I requested to get Instapay removed and hence to disconnect my credit card- I was told to send 10000 INR for doing the same. I am having each and every proof with me. The emails and the messages I sent to them on facebook and twitter page Was this information helpful? | |
Zoomcar customer support has been notified about the posted complaint. | |
3 Comments | |
Comments
My booking I'd is JPS66YUZQ. Cancelled the booking on 25 th dec 2019.still not got the refund nor any communication. Nobody responds on mail. Overall I have had pleasant experience with zoom. This is the first time that I am facing some issues.
Reply
Zoomcar Customer Care's response, Jan 14, 2020
Verified Support
We are sorry to know that you haven't received your refund yet, Rovii. Upon checking, we see that the refund was not released due to a technical glitch. We have rectified the same and released the amount through IMPS. You can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID post 24 working hours.
I thank you for the refund which i duly got.very simple through the app. also thank consumer complaints forum for helping create a forum.
My driving licence is being used by my friend in his account and I need to get it removed as I need to upload it into my account. And I don’t want to be held responsible for any future mishap from his booking.
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