Zoomcar Complaints & Reviews

I had booked zoomcar on 12/05/2019 and my booking id is jps6bg0z8. The spare tyre was already not there when i received the car still zoomcar is applying false damage charges against me. I am supposed to get refund of ₹4680 and the company is asking me for 4000₹ of damage charges outstanding. What a cheat and fraud company. Checked this website and there are thousands of fraud cases against zoomcar.

I book a car from zoomcar for shirdi and shani sikhrapur car detail tuv300 car num mh14gd9518 on 11th dec and they guys provide worst service ever it's lyf a nightmare for me me and my full family went to shridi after shridi we went to shani mandir before 7km that car god jammed one of spare part was damaged garage person said that it will take one day parts are not available then i called to zoomcar customer care number first they said they will provide cab and pickup for damaged car after 1 hr they said we can't provide cab plzz talk to car pickup person to help in starting they said he will drop till ahmednagar later he refused to come he said he will pick tommorow and zoomcar person said us to leave the car there nd go but we will go where from there tha highway is 18 km far and no vehicle avait over there no cab no auto no bus nothing after walking approxe 10km we get on luggage loader vehicle he drop as at highway from there we went to bus stop and this things happen at late nyt plzz give me ans if we didn't get that vehicle than who will be the responsible for that # happens with us. If some bad things happened then we have female members also after paying full amount for one day trip we paid lots of extra amount and trouble a lot plzz put urself at my place then only u guys can understand what happen. If this thing happen with me then it will be ok but my parents face this first tym they came pune nd what # thee face. Words can't explain my prlm which i had faced yesterday worst n worst service u guys provided i want an apology and compensation for that nd my full amount refund. And seriously guys i am never gonna suggest anyone for ur service waste service its u r responsibility to check car before giving to ur customer nd plzz sometime act lyk a human being. Plzz

Please delete my account my mobile number, license from mail id [protected]@gmail.com as I have another account on zoom car and I am not able to change its mobile number and mail id as its already being registered, so kindly help me out of this issue. Several times I have contacted Zoom car customer care but I haven't got any satisfactory result so please solve my issue asap.
Please solve this issue as soon as possible as I have to make bookings from my account after changing the details so that it would be convenient for me to use this app. I have to take this step of complaining after contacting many times to solve my issue on zoom car, this should be flexible for the customers so that we it does not create problem for us.
kindly mail me on my given mail id for further information as I cant share my mobile number here but the mail id is provided here which which is related to my account which I want to delete.
Waiting for your response and issue has to be solved to the earliest.
Please solve this issue

I booked Zoomcar on 12/05/2019 and my booking ID is JPS6BG0Z8. The company has applied false damage charges against me I have returned the car as it is they are asking me to pay outstanding amount of 4000₹ first they were asking me 6000₹ and now when I wrote on this site they immediately reduced 2000₹ they are still applying false charges of 4000₹. What a worst company it is 7 months and I am supposed to receive 4680₹ in my account. I am uploading photos see from which angle the car looks damaged.

I booked Maruti Swift At car for 78kms with booking i'd JPS663CKZ

They put me 1495/- invalid charges it's so unfair to treat like these for zoom car customers you can check the start and end checklist photos i completed the trip for 77kms there is error in your car Gprs there is no way I Drove Car for excess kms and how come you people add ReFuel Charges I took Car At 0% Fuel level you can see in check list pictures how come you people added 296/- Refuelling Fee on what basis. Your company is fraud im so angry with your Rent car company.

You zoom car people are cheaters fraudsters just putting unnecessary charges to innocent customers and harrasing them to pay this company needs to change if it's like this it will be shut down by customers complaint and also by going further to court.

I had booked a zoomcar rental car from ranchi, as soon as i reached the ranchi pickup point of the zoomcar, the car was in a very poor condition and externally dented and damaged from all the sides. After inspecting the car, i refused to take it and told them that i wouldn't take the car. The customer service didn't budge nor anyone else who i spoke to. The company has taken the full amount from me and isn't ready to give any sort of return/refund/credits for the same.

I have booked a car with fuel for nov 15 2019, booking id is jps66l528. To my surprise car was not filled with fuel. My booking got completed on nov 16, 2019. According to zoomcar refund policy i should get the refund in 5-15 days. I called after 5 days and customer executive said to wait for 15 days. I called after 25 days on dec 10 and now the customer executive is saying the refund failed on dec 1. I got no update whatsoever in this time frame from zoomcar. As per the policy i should have got the money by dec 1 or least zoomcar should have informed me about the failed transaction. Customer executive is saying only when customer comes back saying they have not received then only we come to know it has failed, like really? Asking me to wait for couple more days. My registered mobile number is [protected].

My brother has booked a verna from Bhubaneswar zoomcars and unfortunately they got disbalanced and got lil accident due to which car Rim one side and front bumper got damaged a little. For this zoomcar took 10K at the point of time and sait it will be insured but after 40 days they are putting penalty of 1.5 lakh .

What the problem, do they did create fault and put every burden on our self?
Y costumer care is not interacting with us properly and why the Bhubaneswar executive are also unaware about tha car and it charges?

Is there any fake thinks happening inside Zoomcar company?

I have subsceibed for the creta vehicle and the vehicle blocked from oct 30 i raised many request every one are telling to wait for 24-48hrs for update at first they blocked till 10th november later they extended the block till 10th december and i raised a ticket on 11th november to provide my vehicle back at earlist or provide me a replacement vehicle on 12th i got the mail stating they will escalte the issue with their concern team and revirt back or they will deliver the vehicle by 10th dec. Later i made so many call to the zap support team and they keep on telling to wait till 24-48hrs even i waited more than that i didnot received any updated from them on 5th december i got a mail that there are no 7seater vehicle available for replacent where my creta is 5seater vehicle where does this 7seater came from? I requested them to terminate my vehicle and provide me the refund even though their is no response from them actual time period to respond for the open ticket is 24hrs but if i raised amy ticket and waited for 4-5days also no reponse i am getting from them if i contact the zap support and speak with them they were telling to wait until the block time and speak on dec 5th the block had been extended to jan 6th.. Now if i am contacting the zap support they were telling we need to get an update from the city team how many days they required to give an update? My ticket id:348612

Such a worst self driving car. No proper service, no proper maintenance of car and only they are hungry for money.

Recent i have booked a baleno and this fraud zoomcar service provided me a dirty and damaged baleno.
I have to pick that dircty car from a apartment with a automated process from the android app.
No zoomcar person available there.

For safety i have taken the pictures and videos of that dircty and damaged car.

After the trip zoomcar imposed me a damage charge of 4000/- rs. Then i wrote it to zoomcar customer care and they said the damages are valid. I asked them for proof and details of damaged part but they denied and just said vehicle damage fee of 4000/-
I shared the video taken before trip with time and date proof.
After asking so many times, they provide a picture of damaged part (Attached - image 1) and said before my trip that damage was not there, then i again shared that video and ask them to see that the damages are already present.
They said they will contact me soon but when i got no reply from them i pinged them after 2 days of that and they said the damages are valid.

Even after providing the proof and everything ther are not bothered to see anything.
They knowing put this charges and playing a game.

They are finding a opportunity to steal money from customers.

Worst service ever..

Booking id - jps66u1o6
Case i'd - 1544556

Image 1: sent by zoomcar refering the damage
Image 2: pic with time, date and location denoting the damage was already there.
Video url - https://photos.app.goo.gl/RrARmzW6UQ8TZdZJ7

Regards,
Saurabh

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.

My booking id is jps66omzo. I have made a booking from 23rd nov to 26th nov 2019.
I have completed all the procedures in time and submitted the vehicle in time.
My booking includes the fuel cost. The fuel was only 13 percent when the trip started. We drove around 705 kms and i uploaded all the fuel bills which we filled during our trip.
It has been 10 days and the zoomcar didn't even initiate my refund.
I have sent more than 10 emails. I am trying to contact them every day from the closure of my trip. There is only a auto response from the emails i sent.
All the customer support lines say the executives are busy and never attend my call.
They never replied to my emails.

I had booked a zoom car for pickup. While it stated pick up location to be 0.5 kms while booking, i have been given a car located 5.4 kms away. This is absolutely not a good way to serve customer. N more so i am not even able to cancel my booking. I want to cancel this as i cant go to the location stated by you. There are no customer contact number to dial in as well. How can you charge me blindly for the mistake you do. Pathetic service and really very low on ethics.

I have mad booking of zoomcar with booking id jps66i0qi trip 31 oct 19 to 01 nov 19. The trip term was 840 km free including fuel. When i started trip the car filled with very few amout of fuel. I have uploaded 2100/- fuel immediately after completion of trip till date i have received so many time that your refund initiated but till date i have not received any amount in my account. When i call to customer care no option regarding talking to payment related issue. It is very frustrating and disappointed with the service provided by zoom car. My feedback to zoom car big 0 🌟

I have completed my trip zoom car with booking id JPSS66I0QI on 30th oct.
After completion of trip i have submitted bank details after one month it refund to be initiated.
It's very frustrated for me that refund takes month even not clear.
I have raised a query to zoomcar customer care but they did not even respond to query at customer satisfaction level and without resolving, close the query

Company has extended the subscription from 6 months without my will and permission. I somehow managed to complete the money sucking subscription costing me approx 26000 INR approx. Now when there is time to take the car back this company is cheating me.
This is in relation to the 6 months tenure subscription with the Zoomcar. I never got a support from the customer support but I dont mind that. The issue is with the Insta pay that made me attach my credit card with the account and gave right to Zoomcar to deduct the amount on monthly basis without my permission.
The subscription ended on 30th Nov 2019 but I got an email from them regarding the extension of the tenure without my permission or intimation.
I wrote to them and after multiple emails they took the car back from me. On asking regarding the security deposit, they replied to give it back to me after one month. and now they are sending me the statement where the subscription charges of December 2019 are also added. And there is nothing written in relation to the security deposit.
This is really a fraud company and the thing is that we are in India where such companies nourish a lot.
If I requested to get Instapay removed and hence to disconnect my credit card- I was told to send 10000 INR for doing the same. I am having each and every proof with me. The emails and the messages I sent to them on facebook and twitter page

DEAR ZAP/ZOOMCAR

This letter is being written for your kind attention and notice as I am very disappointed by ZAP and Zoomcar services and representatives receptively.

Please give clarifications for the query asked by me.

Query 1 - I undersigned booked a maruti suzuki swift AT on 30.07.2019 for Rs. 18999 + 18% GST. And received it on 28.11.2019 at 9:15 P.M. which is almost more than 90days which again results in breaking ZAP policies/rules or terms and conditions. I am very disappointed with the fact that no follow up was scheduled for the late arrival of the car. Plus on the other hand I am more unhappy about the car I received. It is an accidental car with unmatching painted body parts. It is also a major concern that the car I received is 32000+ kms running with damaged ac vents, music system button, heavy engine knocking sound, gears and transmission is harsh

Query 2 – I did not pay for a veteran car as I was referred by a subscriber who has already subscribed a veteran car with 30000+ kms. Explain me how am I not being cheated on this. First you make me wait for so much time and then you give me awful services and an old car.

Query 3 - listed live on 29th itself. No checklist confirmation was there in my inbox and zap application. How have you decided to deducted an amount of rs. 600 which is very disrespecting and illogical to deal with a brand new subscriber. Picture is attached

Query 4 – Now coming on the first trip of the subscription dated 30.11.19. the car was booked from 30-11-19 till 01.12.19 but I did not returned on the end date. Despite of ongoing booking 3 people come to my house and ask for the car, On the app it was showing the trip got completed on 01.12.2019 at 4:00 P.M and the next booking was allotted around 9:00 P.M but the fact was that the car was reported damaged and did not returned that day. The customer booked the other zoomcar standing on the same spot with the same booking amount. Which again is a loss for the other car as it was going for a trip with a bigger booking amount. Now the swift arrives next day dated 02.12.2019 with no damage. The extra charges were not credited in my app till now. Picture is attached for the reference

Query 5 – The next booking dated 03.12.2019 was for Rs. 800+ but when the trip got ended I received (minus)-Rs.178 as my share. Picture is attached for the reference. Like these bookings no subscriber can earn and would never advertise good about this program. Zoomcar and ZAP has led me down and have broken all my trust on them.

Query 6 – Have I invested in a misery or zap just used my money for the finance rotations?

Kindly acknowledge and respond with immediate necessary actions.

Actions in this regard can be addressed at the same id and phone number provided below

Yours Faithfully,
Nilesh
S/O Satyendra Singh
[protected]
Car – PB-01-N-0487
Make – swift AT (diesel)
email - [protected]@yahoo.co.in

cc - zap.[protected]@zoomcar.com

I made a booking on zoomcar on 26th october which i have cancelled on the same day due to some technical issues, as per zoomcar policies i would have got my refund by 13 november, but i haven't got my refund amount yet. After making lot of efforts all i got is system generated mails from zoomcar which are of no use.
My refundable amount is rs.8187.00
And my booking id is jps66ct0z

Hi, with reference to the booking id:jps66uezb, my first car was cancelled after i reach the pickup site. Prior to 10 minutes of pickup, i received call from zoom car's customer care & i was informed that the particular vehicle is break-down & i was allotted the different car at other site on promise of free-extension of 1 hour + cab round-trip fare. I fact i was charged rs. 508 extra & addition to that i beared rs. 346. So i need my refund of rs. 854 at the earliest.

Hi,

We wanted to inform you that on 27th nov 2019, one of your hyundai vehicle number ka 03 ad 8191 driver hit our car from behind in a still traffic signal and escaped after showing us a thumbs up.

Could you please take action against this. I wanted to inform zoom car of this before i post it anywhere else. We just want the driver to be questioned for his arrogance. He didn't even have the courtesy to say sorry.

Attached are the photos from that day.