[Resolved] Zoom Car — unable to end pedl trip (cycle no: 3244848) | |||
I started my trip on Sep 30, 2018 and when I am tried to end the trip at the same location where I got the cycle, I am unable to end the trip. App is telling to park it at the PEDL station. However, this was my first time and the PEDL station is very far from where I picked the cycle and started the trip. I tried calling the customer care however there is no option for PEDL. You can also check the trip starting and ending point of the PEDL for the confirmation that I parked it at the same spot where I unlocked it. Cycle No - 3244848 Booking Phone number - [protected] Booking City - Bengaluru My trip has already been for 20 hours and I have been already charged Rs.120. I have even registered a complaint at the same time through email and I have still not received any response from the Customer Care. No one is willing to take care of my problem. Very pathetic service from Zoom Car and I would not recommend anyone to go for the PEDL services. Was this information helpful? | |||
Nov 3, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 01, 2018 Zoomcar Customer Care's response Hello Ashish, Greetings! We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus Regard Wasim Zoomcar Verified Support Oct 03, 2018 Zoomcar Customer Care's response Hello Ashish, We understand your concern here. As you have raised a concern, our team will have a check on it and revert with an update regarding the refund and trip. Regard Wasim Zoomcar | |||
 4 Comments | |||
Comments
I have booked a pedl cycle at around 2:30 AM, I am not able to end the trip from last one hour.
Please help, money is continously getting deducted and I am not able to end the trip. My cycle number is 102195, please help me asap as it is 4AM and I cant leave cycle anywhere.
Please help, money is continously getting deducted and I am not able to end the trip. My cycle number is 102195, please help me asap as it is 4AM and I cant leave cycle anywhere.
Zoomcar Customer Care's response, Oct 3, 2018
Verified Support
Pedl cycle no.100623 while unlocking it got unlocked but while ending my trip I was not able to lock my cycle as the knob on the lock is missing, so I am not able to end my trip.
Zoomcar Customer Care's response, Oct 3, 2018
Verified Support
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Cycle number 3213325
Station: porwal road abhilasha society
Pune
No any reply to mail which addressed to @feedback as a well as @support
MAHENDRA CHAVAN
Greetings!
We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on a priority.
Link: https://www.zoomcar.com/bangalore/contactus
Regard
Wasim
Zoomcar