[Resolved]  Zoom Car — zoom pedal, trip is not ending

Address:411033

Yesterday i had booked zoom pedal cycle. At one place i stopped and locked the cycle and proceeded for end trip. It asks me to park cycle in pedal station. While i was searching for pedal my phone was snatched, so i was not able to end trip. Please end trip from your end. Money is deducting continuously. Please do need full asap.
Cycle no is 101983
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Feb 23, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2018
Zoomcar Customer Care's response
Hello Abhijeet,

Thank you for reaching out to us.

We are sorry to know about the incident. We have ended the trip from our end.

For any further concern regarding the charges, please send an email to [protected]@zoomcar.com. We shall do the needful.

Regards,
Sowmya
Verified Support
Jan 23, 2018
Zoomcar Customer Care's response
Hello Abhijeet,

Thank you for reaching out to us.

We are sorry to know about the incident. We have ended the trip from our end.

For any further concern regarding the charges, please send an email to [protected]@zoomcar.com. We shall do the needful.

Regards,
Sowmya
Complaint comments 

Comments

Dear sir
I Abhishek Sharma From Chandigarh, My last trip on 06 Dec. 2017 by Maruti Swift from chandigarh (Backside of 43 bus stand). But The refundable money is not return to me by your team. so please check and revert . I am waiting for your revert.
We are unable to end the trip
It's been more than 2 hours and the money is being deducted.
Please help!!
Cycles : 102605
102791
Location : Vinayaknagar, Ksrao academy, Gachibowli, Hyderabad
I am unable to end my PEDL cycle trip and continuously being charged.
Cycle no : 102632.

Kindly end the trip.

Thanks

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