Eureka Forbes Complaints & Reviews

My self hrushikesh belapurkar. I have purchased eureka forbes vaccum cleaner in april 2017 as per demo given by sales person of eureka forbes. At that time he committed that he will give accessories bag and rs 500 cash discount personally. But yet i have not received the bag. Also he is not responding to my phone call. So please help me in getting the same.

Regards,
Hrushikesh belapurkar
Mob: [protected]...

My eurek forbes water purifier genius, demanded service. Technician came on 9th sept. 1 pm. Changed 3 candles then announced to our horror that the mother board is damaged, and left saying he can not do it now. Advised us to register a complain again. After 48 hours there is no one to attend it. We have been buying water since then for cooking and drinking purpose. No body even picking phone when we are trying to reach the number given by...

This office has purchased a aqua guard, ro water filter vide invoice no. 401 dated 01.03.2017 from m/s aqua refined, east of kailash, new delhi. The machine is alarming since last week and we have registered a complaint with customer care no. Vide service request no. [protected] on dated 08.09.2017 and since no technician has visited. We have also reminded to your customer care no. But no response. Please send technician immediately....

Respected sir my name is ishwari parsad (Customer id-[protected]) from okhla phase-3 new delhi. I purchase aq magna with advanced mineral guard model.
Some days before a service executive had came from eureka forbes. Then he done some something in my ro. Suddenlly he said i have changed a filter in your ro purifier.. I said okk to him.. Then he had gone.. When i was checked my ro it was not working. And now customer care executive this...

We bought eureka water ro purifier integra after we were tricked into buying by the sales team of eureka.

It was claimed that this us the signature product of eureka and justify a very high premium for the product quality and support.

They have stopped amc and have not addressed our specific problem with this product ever since we started using.

We need them to provide amc or buy back this equipment.br...

Hi!
I am a user of eureka forbes dr aqua guard since last 2 years and prior to this was with connect via aqua guard classic since last 10 years.
Being a vintage and valued customer, expect should not face service related concerns.
Today i found some abnormality in my machine and henceforth being a lay man i tried contacting my relationship executive mr sahu ([protected]). Mr sahu is the person who is in contact with...

Respected sir my name is sudhir sukale from satara maharashtra. I purchase aq classic model i can joint your services from last 3 years back with 3year service contract as per commited to service in year in two time but fact is no any call and information about the service. I did call after 6 months for every day and request for service to satara office but no response and no provide service after the completed 3 years last service is not...

Dear sir
We have bought an aqua guard model name dr. Aquaguard magna hd uv (Nxt) vide purchase number [protected] dated 12th june, 2017.
From the very beginning this system is giving problem.
Initially water was not flowing and your technicians visited several times to rectify this fault.
We also have a problem of water overflowing from storage tank since the water supply does cut off automatically.
For...

Hello euroka forbes,

I have raised number of complaints number#[protected]. Also spoke with prasad kankal ([protected]) but of new use.
Below are my problems.
I have purchased attached amc on 20th sept 2016 which will expire on 19th sept 2017.

As per amc my elegant ro should be serviced twice/year,

And

Replacement of below parts should be done twice/year..
br...

Dear sir/ madam
I have bought a new aqua guard geneus plus online from eureka forbes website. I received unit in a good condition but after opening it for installation today the mineral modulator up and down button are not working properly. Inspite of buying it online at a higher price in the company website i got a defect unit. I request you to kindly replace the unit immediately and do the needful.

Regards
Kiran...

Dear sir/ madam,

It is with great disappointment & dissatisfaction that i'm writing this mail to you. We had purchased aqua guard purifier last month & since then it has stopped working twice. We are buying mineral water from last 15 days since your service team is incapable to support the customers on time & inspite of repeated followups & calls fail to deliver service which the customer expects from such a well know brand....

I purchased a vaccum cleaner of eureka forbes on 7 jan 17 from csd. Product has a warranty of 1 year from date of purchase. Warranty card is also duly filled with product sl no., date of purchase and stamp of seller. Few days back the motor of vaccum cleaner got unserviceable and stopped working. I contacted to service centre for repair and 2 3 days later their service engineer came home and took the machine with him stating that it can only...

We purchased eureka forbes aquaguard water purifier about 1 year back.

Now the service people are asking us to replace the filter for the unit as that has a life of only one year. And they say the cost of the same would be rs.5000.!

To make it worse, they claim that it has to be compulsorily replaced after every 12 months.!! This is unbelievable and the cost they claim is unimaginable considering we spent only...

I had purchased a doctor aquaguard magna hd ro+uv on 18/10/2016 and the same is under warranty. As per the instruction of company's representative water purifier is connected to portable municipal water connection and is used for domestic purpose with a family size of two adults and two kids. Immediately after installation complaint was raised about excessive drainage. Representative visited but no solution was found and problem is persisting....

I have purchased 'dr. Aquaguard compact' and at time of purchase i was inform about 2 free service in year. Till date i did not get any free service.

When i inquired about this matter their service manager gave number of excuses like i do not have your data, you have denied for free service (Which is not true. Why customer denied for any free service) etc.

I have register complain on www.eurekaforbes.com as well...

We are supposed to have free servicing, since we had already paid for the m. C.
But, the servicing hasnt been done yet.
The actual problem is that, the filter is most probably blocked, maybe, i dont know.
But, we are definitely having problem in collecting the water. Somehow, the water comes for once in an entire day (Not everyday either though) and then, stops.
Please, dont ignore this message, or else we will...

Yesterday i requested for a service for my aquaguard nano ro water purifier, i have clearly mentioned that i have one service due and complained against it as i haven't received the service for the past 6 six months even though i have called the local service personnel several times. But, today when i got the call from the concerned person saying that the service which was due for the past 6 six months is not valid and it's not his problem...

On 3 sep 2017, at 3:14 p. M., shahebaz panhalkar wrote:
Stop giving me these standard reply and get me some conclusion

Sent from bluemail
On 3 sep 2017, at 2:52 p. M., "[protected]@eurekaforbes.com" wrote:
Dear customer,

Greetings from eureka forbes!

We acknowledge the receipt of your mail. Basis your request, we have created a reminder; your request number is [protected].br...

Der eureka forbes,
I need to change cartridge for aquasure xtra 16 lit water filter. I made support request online 3 times (Request no [protected], [protected], [protected]).
I hv also mail for service escalation on 16 august 2017. Every time i got reply that "we wil contact you within 24-48 hours"
But still got no response.
Even i have called the tollfree number several times. But receiver only good promise. Not...

This is a reopening of earlier complaint below : https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-magna-nxt-hd-ro-uv...⇄

Paid for product on 17 Jun, 2017
Installation date 7th July 2017
First service request :- [protected] ( 4th Aug) purifier was stopping and starting randomly (note this is within one month from installation)

Second request :- [protected]...