Eureka Forbes Complaints & Reviews

I have purchased aquagaurd aquasure water purifier. I have taken amc paid full year amount from april 2016 to april 2017. Ureka has committed to service water purifier every 3 months and once purifier candle would be changed while signing the amc document.

However there is no single time attend ureka service person attended from april to dec 2016. I have logged the call on 27th dec 2016. No one turned till 2nd jan and i have...

15 ago i have taken aquagaurd uv+ro+uf+tds due to my father under gone bypass surgery. While installing my system at my house installing engineer said that some part is broken and that spare is not available on got the spare we will come and install definitely. But no one has returned back yet. When i checked with the service engineer he told to check with the company. And the way he responded is very bad. I request aquagaurd to kindly renter...

This is regarding aqua guard AMC . I had taken 3 years of AMC, which was ended in May 2016. During my 3 years of AMC, Filter and carbon was changed twice . It was not changed between May 2015 to May 2016. Only service engineer came and do the servicing . I have asked him to change the filter and carbon he said he will talk to the office and get back . I did not get any call.

Even when he came last in January 2016, that time...

Purchased one month back in naval canteen, opened today to use that. Observed the damaged sucking hose in the pack. I couldn't make the warranty signed. I can send the damaged sucking hose pictures to you, if you need. What my intention is this might have happened right at the packing stage, but not in the transit or else. I suggest you to please check your product to reach your customer without any damage other wise loose trust on you and...

I had purchased RO two years back ad i registerred a complaint through the customer care for changing the Candle. Executive comes and charged me 250rs for visit charges and 3800 rs for changing the candle. This charges are very much high according to check online websites. In Amazon price of the candle is minimum 200 and maximum is 600. It depends on the model. I am not satisfied with Eureka forbes services....

My ro is not working from last 5 days i complaint at eureka forbes customers care on 30/12/2016, but company auth. Person is not come up to 4.00 p. M 03/01/17, company office says our rep. Will come on 11.00 a. M. On 03/01/17.
I complaint on your site dt.02/01/17, but no responce from company & your side
Eureka forbes company service is not good
Ervice is very very poor
Alok kumar kunchhal
[protected]br...

I purchased aquasure xpert in 2015 and for a year until it was in warranty period it worked well. The problem of water leakage started in may 2016 and the technician who came to repair it asked us to buy the amc
(Extended warranty). We bought the amc in june 2016 which would last for a year. Inspite of several repairs the problem of leakage has not been taken care of. Each time the technician repairs it, confirms that the problem...

My ro system is not working last 4 days, i complaint in your customer care centre on 30/12/16 complaint no.[protected] but your service man not come at our flat
i call again at customer care no.they says 3-4 hours me aa jaye ga lekin abhi tak kaui bhi nahi aya me is company se bahut parshan hu
your service is very...very poor service charges is high but service is poor
imporve your service
alok kunchhal...

Hi,
Customer id is [protected]
Order id is [protected]
I have purchased dr. Aquguard classic+ as suggested by your sales person (Ajaykumar) after installing the product i came to know the water flow after purification is too slow, even it took 20mins of time for 8-10 ltr water. Where same mentioned on site is 2ltr per minute. But it wont work for me.

Note :- i asked your sales person many time to check...

I recently changed the RO/UV/Membrane filters and with in 3 months the membrane filter gone faulty and there is no output water flowing. Aqua guard technician said this needs to be replaced. Is it the case that a membrane filter last only for 3 months ?? And the technician is keep pushing me to go for AMC. Does it make sense to change a membrane filter in every 3 months ?? I have been getting such a poor service from Aqua guard....

Hi All,
PLEASE DON'T TRUST THE EUROKA FORBES PEOPLE.

They have cheated me by not giving the offered gift item cost of 3000 rupees.

I have purchased magna HD+RO with cost for 17490 rupees and paid complete amount and installation also not done in time after calling several times that we got after two days for installation. This is waste product and I never and even suggest this to any one....

.I bought the model Meghna HD-RO +UV on April 2016 & it started giving problem with in four to five month-It stopped to deliver filtered water,
My customer ID:[protected] and I am victim of the unsatisfactory working of my newly bought your topmost model of Eureka Forbes The technician used to come after 2-3 days of complaint and done cleaning of the filter saying supply water is not upto the mark. But with in 3-4 week the filter got...

I purchased a eureka forbes aqua sure water purifier from vellanikaran agencies, irinjalakuda, kerala in october, 2015. I requested for routine servicing of the appliance for the first time through the same dealer in december 2016. A eureka forbes employee ditto, came on 21 dec, to service it. He was very rash in his handling of the appliance. Even before he left the appliance started leaking. He somehow stopped the leakage and left leaving...

Hi,

I am raising this complaint as there was no proper resolution or follow up from the Aqua guard and i am quite disappointed with the service provided.

My Aqua guard water purifier stopped working from last 2 weeks ie from around 15 Dec 2016 and some technician came and told that the issue is with the power board.After that every day they say will come today to solve the issue, how ever they never turned up...

My water purifier is not functioning properly and despite many requests to correct the issue, the service centre has been giving unsatisfactory response.
I have also paid my AMC and despite that the issue has been corrected and the service provided is pathetic.
My AMC number is[protected]th August 2016).
Please resolve my problem immediately or refund my AMC....

Dear Sir
I am Velmurugan (NRIC S2713236G), HP: +[protected] living in Singapore. My wife SHANTHI is living in Dindigul. On April 2016 she purchased one vaccum cleaner in Venus Electronics at Dindigul, Tamil nadu (st)
Past one and half month the equipment is not working properly. More than 20 times we called also no use. After two weeks one person coming and check, then he told spares don't have.
After he never come....

Hi,

One of the sales person of Eureka Forbes approached us for a new aquaguard (magna) model and offered buy back of our old model. We went ahead with the deal but even after 1 month the buy back is not done yet. They installed the new model but did not take the old one. I had raised multiple requests but nobody is responding. Every time I am calling their customer care I've to keep explaining my case to different persons...

The dust bag doesn't have the capacity as promised.. after a while you can smell dust while using the cleaner.. I have contacted the local seller many times for dust bags which were promised during sale but to no avail.. Extra dust bags are simply not available..
I own the Forbes Trendy Steel model.. I would like to have a quick resolve to this issue.....

I have very recently purchased an Aquaguard Magna sr no. [protected], manufacturing date 9.16. last week from your office at Rajdanga Main Road, Hossainpur, Madurdaha, Kolkata.

I received a phone call on my mobile phone number [protected] from another mobile phone number [protected] around 6.02 p.m. today that is 28 December 2017. the person on the other side said he was calling from Aquaguard to enquire whether or not...

They took full advance payment of rs.21770 from credit card for a single cctv camera on 12/12/2016 and promised to install it the next day. I kept calling the whole of the next day without any reply on when installation will happen. They gave me a schedule only after i threatened to cancel the transaction and that schedule also they were not able to follow. Finally i cancelled the transaction and have written to their centralized customer...