Kutchina / Bajoria Appliances Complaints & Reviews

I have been a customer of your reputed & branded kutchina company from the past 3 years, so far the services have been impeccable, but recently i encountered some really poor or you can say the worst customer service. The worst service i have ever experienced in my life.
I had lodged a complain on 30th of june 2018 against this worst service in your customer care & your customer care representative provided the complain no which is...

This is for your kind information that the equipments i. E circuit & fan of my kutchina vogue chimney were not working properly so i asked the kutchina service center, situated 67/7, college road, howrah-3 from where we purchased the product. They had sent a person who brought those products on 21st of may 2018 & also i have made a payment of rs.2683/- for annual maintenance on that day.
But till date neither i received any communication...

This is for your kind information that i the undersigned residing at 101a/2, g t road, serampore, hoogly wished to make my kitchen as modular kitchen. Accordingly, i requested m/s s&p kitchen & home appliances (P) ltd., konnagar, hoogly to send representative to visit my place and give an estimate. Accordingly, the representative informed me the total cost of the work is rs.1.5 lakh and requested to pay rs.75, 000 (Rupees seventy five thousand)...

I have purchased one kuchina vogue model on 5.5.2010. Now the motor of the same is not working properly. I have with me the lifetime warranty card of motor. You are therefore requested kindly to provide the service and rectification of the problem.
I enclosed with the photo of warranty card for more information. Hope it will be more easier to resolve the problem....

Dear sir,

Kindly plz note that my kutchina water purifier is not working properly a message of error is being shown several times while the purifier is on for the process.

Plz look into the matter n send ur technicians to resolve the issue as soon as possible.

Will be awaiting for the earliest response from you.

Plz try resolving it as earliest as possible....

Dear sir,
Inspite of complaint (Case no [protected], dtd 16/05/2018), my kutchina hob problem has not been attended. Instead i received a message on 30.05.2018 that my case has been sucessfully closed. The same may please be looked after on urgent basis.
Regards,
S. Bondyopadhyay
Flat 7c tower 1
Natural heights, 54 foot road, near benachity
Durgapur 713213
Mobile [protected]/[protected]...

Sir
I am b. Raghavendra, h. No.1/4000-1b, sree raghavendra nilayam, kurnool bypass road, yemmiganur - 518360, kurnool district, a. P.

I purchase florentine model, machine code no. C[protected] on 26.12.2017 at new prasad home needs & electronics, park road, yemmiganur.

Now present my chimney not functioning. Your service mechanic dada peer respond irregular answer. Iam hurting your company mechanic irresponsible...

We installed a kutchina feona kitchen chimney on 23.12.17. We contacted the merchant m/s malancha appliances, belgharia on 22.05.18 to book the service call as it was due since april, 2018. But till neither i received any communication not the purpose is served.
This type of customer service is not at all acceptable. Please do the needful at the earliest.

Prithis sarkar
702, nandan nagar office para
Po:...

Bought the purifier on january' 2016 worth rs.18000 plus. Already spent around 10, 000 on its maintenance in 2 years. Water quality keeps deteriorating. More over the service persons here are amateur. Last time a service person came after which my filter is constantly leaking. Called him 3-4 times but he always cancels the call.
Dissatisfied with the service. Evertime they charge around rs.300 to rs.400.
Never expected such...

Hi,
This is abir chattopadhya and moumita chatterjee from ad-1 sector-1, salt lake, wanting to lodge a complaint against one of your service centres. We bought one kuchina vouge kitchen chimney in 2015.

Last 6/5/2018 the big left motor of our aforesaid chimney got disabled against which we registered a complaint at you registered service centre "business marketing technology group on the phone numbers [protected] / [protected]....

I have purchased a new kutchina water filter purica ao, on 9th may 2018, which was installed on 10th may 2018. From the beginning the water coming from the machine was bitter and tasteless. I asked the seller to report in his office, but it was not taken care. Since then we can't take water for drinking. I don't know when the company will take care....

I have purchased a water purifier from kutchina. Last 6 or 7 months ago one servicing done by their technician and he changed some internal candles. I paid him rs. 7800/- for this purpose. But suddenly the purifier got same problem last 15 days ago. Then i launched a complain. The complain no is [protected]. One of their technician namly mr. Achyut kalita visit my home and he says that all candles which are previously changed are not a...

I have called the service centre at toll free number of 7th may, 2018 for servicing of the prime (Water purifier) which is under amc but no one came for servicing till today (12/05/2018) for reasons better known to them. When i contacted them again on 12.05.2018, the representative at the other end told that it will be done by 14.05.2018 but is neither able to provide me reasons for the delay nor is feeling sorry for customer's dissatisfaction....

Hi.. we have been calling to kutchina customer care for chimney servicing since a month and every time we call we have been told that the servicing guy will call us but it never happend. I have asked to give me the servicing guy number and that also.did not happen.. I wanted to escalate this as we did not get the response properly.. very irresponsible act this is and am not sure whom to complain or escalate on this...while we were buying...

I seek help from your complaints forum, for your intervention, to resolve the bottleneck at the earliest.
The complainant has undergone a a. M. C. For service and maintenance of a kutchina ss vogue modelled kitchen chimney with sriram's appliances thru its branch at madhyamgram (Bankim pally, madhyamgram, kolkata - 700129) dt[protected].
In 3rd week of feb 2018, on observing slow speed in phone motor, sent sos thru phone. One...

I've bought kutchina elizza chimney about 2 months back in hyderabad assuming i'd be happy with my choice. But nobody has turned up or even called to address the complaint even after multiple calls to customer care. For a new customer with just 2 months of buying experience if i'm facing this issue, i shudder to think about the service quality a few years down the line. My calls to customer care are falling in deaf ears....

I had requested for amc service of my kutchina vogue chimney on 04/03/2018.
Docket number [protected] generated against my service request on 07/03/2018.
But service not received till date after several request.
So after several request and mental harassment i had requested through e-mail dated 30/04/2018, to refund my amc money that company had collected in advance.

Hope you will co-operate to avoid...

Now i realized i made a big mistake buying a kutchina chimney on top of that i took a amc and if i call customer care for service they always say that our representative will be reaching you with in a couple of days but today is day 15th but they never showed up even the customer care told me that my complaint number will be send to my registered mobile number but still now i never got any kind of sms of complaint number on my mobile yet,...

I am susona majumder. My mother ballari kundu has bought chimney from kutchina.
We want to lodge a complaint against :
1. Technician - swapan dutta
2. Front desk - sharmishtha dutta

Branch - beliaghata. Kolkata, west bengal

Reason: when the technician came to install the chimney, he was asking for the pipe. But at the time of delivery we did not receive any pipe and we were not even awared...

A. M. C. For a chimney was done in nov. 2017.

Complain on slow running of chimney fans has been placed on 20/02/2018 over phone to madhyamgram service centre.

Service personnel reported on 25/02/2018, after checking, taken along the fan motors with promise of repairing and refitting with 5 days.

But even after 1 month 8 days (Till today 02/04/2018), the fan motors are not brought back and refitted.br...