Luminous Power Technologies Complaints & Reviews

I purchased luminous 1100 inverter power back up on june 2017. The unit got non functional on 17th november 2017. I raised a complaint on 20th to customer care. They initially said a guy will call and get rectified shortly. After 4 days i called customer care again. At that time they aksed me to call the service manager number. I tried calling them, but the phone is switched off. The next day i called the customer care again. This time they...

I have complained regarding my inverter which went into strike since the past 2 weeks, there is no response from the company or no engineer has visited or called to enquire about the complaint...!! This is totally irresponsible behaviour from luminous the worst company i have ever faced..!!
My inverted model is luminous eco volt
Complaint no -[protected]
Kolenchery, ernakulam, kerala...

Hello,

I have purchased luminous inverter and battery online from luminous websites and they committed me that installation and delivery is free of cost without paying any amount.

Once product is delivered by them, they denied to install it by saying they don't have expert electrician to install the inverter in home.

When i called customer care, they shown me unethical behavior and denied to...

I raised a complaint through the luminous toll free number on 20th oct (Ref # [protected]). Till date (4 days later), i have not got a call from any technician. On contacting the customer service again yesterday (23rd oct), i was given a wrong mobile number of the technician. They have no idea what is happening on the ticket and are least bothered about customer issues. I was on the phone on hold for 5 minutes before they answered and even...

Dear sir/mam,

I am a customer of luminous inverter i was already complaint 6 time in last 2 month but yet issue is not resolved and i am fed up with the product everytime engineer come and say now this is ok now it's give any problem but problem comes in 1 or 2 day please do the needful i have a baby of 18 month and this place have very much of light issue and i am woke from at 1 am
Deepak singh...

Hi,

I was looking for a inverter for my father's home and on 20th sep 2017, while browsing for the same, i came across https://www.luminouseshop.com. they have a online chat option there with the sales guys. I had a chat there with the guy called grumer (Not sure real name or pseudo name). I inquired with him about the model i thought would be suitable for my usage, https://www.luminouseshop.com/collections/inverter-battery-combo/products/ecovol...⇄

Sir,
I have complained regarding the problem with the problem twice but till date no initiative has been taken to resolve the concerned problem. Although they are closing my complain citing it as resolved as I came to know from the coustomer care. Because of this problem me and my family has been facing this hot and humid climate and facing the mental trauma that today they will be calling or tomorrow. Since I am a working person...

I have complained about luminous inverter on 16th august. Next day technician visited and after inspection told that he will come with new defective part next day. Next day i had phoned him, but he received the call after 3 to 4 rings and said that he was sleeping at 10 am and would come at evening. After that everyday i phoned him to come to repair and he is telling i will come till today 7th september....

Maine Date -26/09/2016 ko product :Livpure GLITZ+RO +UF Water filter liya jisame hame one year ki warranty diya gaya tha mera filter pani nahi de raha hai jasake lia mene date - 18/09/2016 ko mobile se complaint kiya lekin mere filter avi vi kam nahi karta hai main complaints kar karke presaan hun mujhe company se uchit muavaja dilane ki kirpa karey....

Before two years we installed a solar inverter of luminous company. So from the starting we are facing problem in this inverter now it is going over 2 yrs and when i request to repair it luminous takes 10-15 dayss to repair it. Now i do not want this peace. Company is not also related to extend the warranty. Every month it has compaints. No service engineer is ready to repair it in 24 hrs. They always takes 10-15 days....

Dear sir,
We have purchased lumaire fan led with remote purchase on 28/02/17 Online direct luminous eshop.
Problem that fan installation after 10 days fan main unit is sound problem we have compland luminous customer care 3 to 4 time engineers visit time to time but problem ye hai ki fan ki main unit 4 time change but sound problem solve nahi hui and main unit jitni bar change karte hai old repair unit laga dete hai but problem...

The customer purchased Luminous Home UPS 2000VA Cruize SL 14E929B1012800 from Taneja Electricals, Exhibition Road, Bharatpur, Rajasthan (Invoice No. 8560 dtd. 30/10/2014).

From 28 March 2016, we lodged complaint to customer care regarding problem in UPS (Complaint No. [protected]). The Customer Care has given us the number of Service Engineer ([protected]).

Despite of timely action, we were not given the services...

Hi,

I have bought luminous battery 2 years ago. For the last six months, back up of the battery is running low. I have lodged a complaint in august but problem remained unresolved due to non availability of substitute battery. In Feb, 2017 I lodged the complaint again and an executive came and put his separate charger for battery charging and after 48 hours came and checked if the battery is fully charged. After satisfaction...

Dear Sirs,
I have opened a PPF A/c. in State Bank of India, Taratola branch, in the Name of my wife on 15.09.2000. My opening balance to that account was Rs.5000. Few days later my job has been shifted and being able to operate the account. Last year I went to that branch and wanted to continue that account. The bank has instructed me to deposit the penalty Rs. 1500 (@Rs.100/year) according I had paid that penalty to the bank. The...

Complaint has been hacthed since 20 days.. No authorised person has come to solve issue. Authorities keep on saying they will come in 2 -3 days but none has shown up since yet.

My complaint no is [protected]

Customer servise just keep on giving sales servise engineer mobile contact no.

Customer servise just keep on giving sales servise engineer mobile contact no.. On dialing this representative...

Dear team,

my luminous ups problem call to technical support team
case id- [protected] date[protected] service center mr. pramod ji not pickup a call pls sole my issu....

This company recruited the Engineering students from Integral University And said that to joined tommorw on the next day of interview .But when the selected students reached the company which is situated at "BADDI HIMACHAL PRADESH"HR of a branch organised the interview again and select 2 or 3 students out of 70 which were already selected in the interview which was organised in the campus, and tell rest of the students walk away at mid of...

They give warranty card and bill but our battery not working correctly and we complain for it. But they not changing the battery they continously excusing. They saying that it's is incomplete paper bring more paper. They saying bring forward bill and backward bill from dealer. They only excusing not doing their work not helping us and cooperating us....

Dear sir
I bought a luminous battery and inverter on 20/05/2016
But its damaged product i already complaint to the company but they not reply yet. I have called arround 100 times to change the product but cant getting help. I also talked area incharge of luminous mr. Manoj kumar singh mobile [protected] but this person is irrisponssible and rude behaviour. Kindly do the needful...

We have complaint about our inverter for last 5 days in customer care of Luminous. But till date no engineer has visited our office.

Customer care is not responsing properly. They are just regretting us for inconvenience and confirming of sending their engineer in next 24 hrs. We are getting this same statement for last 5 days.

Our work in office is totally hampered due to this. Now no way is provided to us from...