Samsung India Complaints & Reviews

I bought a samsung refrigerator model rt31hcux1/ctl on 24/10/2012 from reliance digital store and from then till now three times its compressor has gone faulty and every time samsung service engineers take around 15-20 days to rectify the problem. Now i think that was my worst decision ever took to purchase a samsung product. We are having refrigerators at my home town place those are running perfectly fine since last more than 18 years without...

Product : rs554nrua1j
Serial number : y7gd4abj500021
Date of purchase : 07/jun/2017
Date of complaint : from 2nd day after installation
Problem : door abnormal noise (Freezer door)
From day 2 observed freezer door noise and complained.1st time service engineer visited and solved. Again after 2hrs problem noticed.
After that did many escalation / mails to ceo etc, but nothing happened. After 3 weeks...

Hi,
I have purchased s7 edge in the month of january and was given the offer s7 edge screen replacement for 990 one time.
Now when i have issue with the screen your service centre is denying and saying not valid.
Why was this offer given to me in first place by your samsung store - buddy retail private lmt, rajouri garden.
Being a customer i need to be given this offer for one time replacement, pathetic service...

I have booked samsung fridge - model no. Rt37m5538s8 from vijay sales (Sales order no.[protected]so 239) from pune satara road - dt.[protected], address : jai tirth society, sharada arcade, pune satara road. After telephonic conversation with sales person several times, they told me that delay is causing from company side, when ever i ask for delivery they answer me me in next week, already two weeks past, i want to know whan i will receive...

I purchased this machine 2.5 yrs back. Ever since i purchased it the machine had to be sent for repairs very frequently.
First, the front display pcb had some issue because of which it had to be replaced costing me more than 5k rupees.
Then the drum started making noise which had to be repaired again costing me more money.
Now for the past one month the machine doesn't even power on. Every time the mechanic comes,...

Dear madam/sir

I jeetendra gupta resident at ratu road ranchi jharkhand, i purchase samsung galaxy a5 2016 on 24.07.2016 from reliance digital (Sandhya tower purulia road ranchi.
Today dated 21.07.2017, this phone suddenly so heat and if i don't switch off this phone within 10 minutes than it will be blast, i am also attaching the images of phone and also attaching the bill copy and insurance certificate.
br...

I purchased samsung refrigerator on june 26 from pai electronics whitefield branch. On july 12, i noticed water dripping into the tray which is placed above the vegetable tray, so i called customer care. The engineer krishna came on july 13 and checked it, and said that my fridge model (47t6358 - 465 litres) has problem of ice formation, and a software update will resolve it. He suggested me to keep fridge switched off for 48 hours so he...

I sold my 30 year old voltas fridge and 14 yr old whirlpool fridge thinking i will buy a new age more modern looking one. My wife decided to surprise me and purchased a side by side samsung 600lt fridge for a whopping 85000 rs. Whopping because it is a huge amount for a middle class family in india. The biggest trick pulled in the customer is the misleading sticker on the front that says 10 year warranty on bold letters and once u get a problem...

My name is dr. Manish karna and i brought s8 + mobile on 08th july 2017 using hdfc credit card because there was cash back offer of rs. 3000. I had to register the same hdfc credit card which was used for purchase with samsung pay. When i tried registering the card, it showed error as "invalid card". When i enquired from samsung call centre, they said since it is a dinners card, it cannot be supported as per the terms and conditions. When...

It is terrible despite innumerable contacts with your customer services nothing happened. I also wrote to your ceo email about the torchers i am going through about your service centre.
I am left with only alternative to go to media and better businesses bureau.
I leave the options to you to fill up the damages happened to me.
Thanks and best regards
Subbarao karra...

Hello

Greetings for the day.

This is with regards to - samsung led - tv - which i have purchased on

July-09-2016. (Model - [protected]) -

With the phone :[protected] and

The mail id : [protected]@gmail.com.

First when i purchased in pai showroom - vijayanagar - bangalore,
With the price of around (24k) - the sales persons gave all the wrong...

Please note that i purchased a refrigerator, ref-sd-125 l to 200 l, samsung rr1915ccasa/192ltr ref, sl no 0837 on[protected]. During defrosting (For taking out raw food ingredients from deep fridge for cooking), the water accumulates in the non-detachable container attached outside the fridge. It is supposed to be evaporated, as told to us during fridge installation, when fridge is re-started & run for quite a long time. But this does not...

On checking with the service center for the replacement of the screen (Samsung j7 prime), it was told that the screen can be replaced in a week. Later there was no response from service center for more than a month. Not easily reachable through phone as well.

First time, it was told that order can be placed without surrendering the phone and an order was taken. After a week the screen reached the center, i was told that, there...

I have visited authorised service station of samsung solution provider at vidhyadhar nagar jaipur for display replacement of galaxy a7 due to damage service station got it replaced and delivered the phone.

Eight days later the phone screen went black all of a sudden while i was on a call i went back with the request to change the display as it is under warranty for three months but they denied the plea saying it is damage not...

I have bought a samsung refrigerator with convertible freezer on 13th of july 2017 from master world, gandhi marg, railway road, aligarh, up with model no. Rt37m37245l and i have complained several times to the customer care about the faults in this refrigerator but i have yet not been given any solution. It takes 6 hours or more to make ice and water droplets start dripping from everywhere in the freezer and it becomes all wet inside the...

Hello,
My name is mohit saini, i live in pilkhuwa (Hapur). I have purchased samsung air conditioner, i am very disappointed with its service, it was not properly installed in my room and i have already login the complaint four times but not respond. The ac is not working properly no service is being given to me. The service quality is very poor. Can anyone take a look for my problem. Thank you!
Mohit saini
[protected]...

I purchased my phone (Samsung galaxy a5 2016) on 15th may 2016. From the starting days but buying it, my phone was showing heating issues. I approached the nearest authorized service centre of samsung but the person assured me that it happens with this phone. This issue of overheating became persistent which lead to other problems within phone.
Now from april last 2017 my phone battery started draining very quickly.
I was unaware...

I have been calling samsung for the past 1 week to send a technician to repair my fridge and washing machine. And all i get told is" we are extremely sorry that no one has come, someone will definitely come today" this is total bull #. Horrible service i have ever received. How difficult is it to send your person to repair my fridge and washing machine. I realised there are so many people complaining about the service and there...

Sir,
Humble request to you, please to take a notice on some illegal work to customer product and wrong information and wrong norm created by mobile service center no-[protected], baidnath electronics, patna -800020.
1. That, when customer go to the service center for adapter problem, service center check it and only problem in adapter not in mobile or data cable.
A. Then after service center say, "short out of your...

The samsung company has harassed immensely with regard to giving the compensation reg an irreparable fridge which is within the 5 year warranty. The bill is with us and it has been serviced several times in a span of 4 years or so. The mechanic called debashish refused to gv a written report and advised that a new fridge would be needed. The senior staff/managers too were negligent and habe a couldn't care less attitude. They say one single...