ACT Fibernet Complaints & Reviews

Since my previous complaint got no response, posting it again to get some attention.

I had posted a detailed complaint on the subject matter on the below link:

https://www.consumercomplaints.in/beam-telecom-act-wrongly-chargedrefund-c252606...⇄

After this, I received a call from ACT's social media team stating they made a mistake and will refund the router charge that was incorrectly billed and credit my bank account with it.

They did waive the router charge after that BUT when I got the money in bank, it was without the Router charge!

I again spoke to their useless customer service team and as you can guess its of no use!

I need the money that was deducted incorrectly for router refunded to me ASAP so that I can forget I ever had any connection with your company ever again!

ACT Account No.:[protected]

YOU'VE ALSO SHOWN THE AUDACITY TO REACTIVATE MY DISCONNECTED CONNECTION BY YOUR OWN AND ASKING ME TO PAY FOR IT WHEREAS I'VE STOPPED USING YOUR CONNECTION FROM NOVEMBER AND ALREADY GOT A DIFFERENT SERVICE PROVIDER.

MAKE SURE THE AMOUNT THAT WAS WRONGLY DEDUCTED FOR ROUTER IS REFUNDED AND NOT CHARGE ME FOR ANY USELESS SERVICE THAT I DIDN'T AUTHORIZE YOU TO ACTIVATE.

I am existing customer requested and requested connection relocation but the customer care and service guy said connection relocation takes max 7 days of time so instead suggested me to go with new connection. So I had subscribed for a new connection on Jan 30 through a sales representative by paying an amount of Rs. 12, 00. My account no[protected]. I was initially promised that the connection would be installed by 31st dec 2019. But, after the amount was deducted, no response from any person till date and they are saying connection box is full at the area so it will take another 7-10 days. service guy number who promised me 24 hrs of connection nawan (who checked my location details & everything before payment) ph [protected].

My ph no [protected]

if this request not going to resolve ASAP, I wont hesitate to proceed legally through public forum.

On 23rd of december, i wanted to take wifi for my house. So went to act website in order to get 1month wifi (Act storm) + router + installation charges. All together rs 2018 was to be payed. After filling in debit card details and getting an otp, i pressed enter. It showed page error and it said it failed (Citruspay didnt send any data, try again). But my money was deducted. This has happened quite a few times before, so thought it will be credited back in 7 working days. I didnt recieve any calls saying i payed. But i needed wifi on the same day coz cctv installation was done and had to be connected online. So after some time someone from act had called me. I thought it was coz i payed. He called just coz i had entered my details on the website and asked me whether i was interested to take any wifi plans. I did ask him whether my money has reached act, but he said i haven't made any payment. So called him over to my house and discussed some of the plans and i took a 6month plan (Act storm) for around rs.8000. Even he told the money might be stuck between 2 banks and will be returned back after few days. So i didnt worry much. Later after all installation was done at around 4:30 or so, i got a call asking for installation of rs2018 plan. So i told him the case, asked for a refund, they sent me a link, uploaded my documents and my live photo and submitted on the same day. The next day (24th dec) i get a message and i'll paste it at the bottom. They told my money will be refunded, but it has been 7 days and my money has not been refunded yet. Please help to get my money back.

I got this message 1 day after i had payed and even after asking for a refund:
We confirm receipt of rs:2018 via online towards act fibernet a/cno[protected].in case of queries pls call [protected] or [protected]. Use the new app to track data usage, register service request, pay your bill and lot more https://is.gd/actapp.

I don't know what they have done after i asked for refund but i have 2 account numbers for some reason.
6months[protected] this is the one i'm currently having and using in my house.
But later i got a message with this account number[protected]

If refund is not possible, please add 1 or 2 months more (Not sure how many months) to my current subscription/account number[protected] and balance amount subtract from my due amount as negative balance.

Please help! Thank you

My y registered mobile number is [protected]

I have taken the act fibernet on nov 23, 2019 and initially sales agent offered me d-link router and immediate installation after i have paid the amount and they told me the different router so i have cancelled my connection. At that time they promised for refund. Since 25 days i am struggling to get my refund and called so many times to customer care and nodel officer and appellate authority and intentionally, they are delaying my refund.

My ACT account number is[protected] .I have placed the disconnection request/Refund requesting by calling help desk, at that time customer care executive told me i will be getting my refund in within 15 days of disconnection, connection was disconnect on 5th November, i have waited till 26th November but i didn't get refund, so when i called customer care they said i wont get refund as per their policy, if i wish i can transfer it to my friends or Relatives ACT account otherwise i have to loose it, then i argued with them for almost 1hr finally they agreed to refund within 2days and asked me to give my bank details via email i have shared all those details to them...

i have waited again till 24th of this month i have not received refund, so i have mailed to their appellate and nodal officers, today on 26th somebody called for appellate and saying same old story again about their policy ...

i have already wasted so much time talking and emailing them, now i want to file a compliant in consumer court with all the proofs of email communication, please guide me how to do it...

thanks
Ramakrishna

Hi sir, today contacted act fibernet team asked for new connection. The concern customer care lady told me "if i take 6 months plan, i will get free installation and router free. I agreed and she has sent representative to my home. That guy said"if i pay 3600, i will get unlimited data with 40mbps for 6 months. I am convinced with his words and paid the amount of 3600 from my credit card. Then the guy started saying that "for router i have to pay additional 800rs. When i contacted customer care for almost 6 times, then finally they are saying that for free router i have a take 9 months plan and there is nothing like unlimited plan available in act fiber. Both customer care people and representative misguided me and made false statements. I want the amount to be refunded or action to be taken on this

T has been very long time we are complicating about to change powerpoint to our store as its in other palace there off the power point go we would not able to use ineter till there on the power every time we give complaint with any resolving there close the token solve the problem are else we have to raise a consumer complaint[protected] every time we have been calling this customer care but no respond

Hi sir/madam

My account with act[protected]

I am using act from last one year with plan act swift which supposed to have 200gb data. All of sudden i got to know that my limit is exceed in just 20days got surprised. I don't have habit of downloading stuff from internet like movies, videos etc. For day to day normal usage like watching couple of movies in online and some other stuff wont be consuming that much data i hope. I raised a complaint against data exceed but no certain action as taken on that and not even providing proper details. I am totally helpless with act customer services. I hope by raising complaint here, might help people to know how act treating there customers.

I selected 8+4m package and paid full amount in advance when taking new connection. But they updated i took 10+2month package in their system and sent me a mail that i am due 2478 rupees. I paid as they will disconnect the service because of the due.
I then filed this compliant at act customer care. They said there was mistake from billing team. The paid amount 2478 will get reflected to my act account in 48 hours. But that didnot happen. I have been calling them from days to get that refund. The problem is
1. Inefficient service to refund the amount
2. Inefficient service to update the billing correctly
3. Inefficient service to act on time

Internet has been down past 48 hours. Nobody at customer care support has been able to provide any update as to when the issue will be resolved. If there's any major issue, at least there should be communication about it. Customer care reps repeat the same lines and they are no help really. The manager's phone line always seem to be busy to receive an escalation call from customer.
Act services might be fine but a very pathetic customer service and clearly visible management failure to continue such poor services.
Act fibernet request sr[protected].

Hi,

My act broadband account number is:[protected]. I recently upgraded my plan from a-max 1050 to a-max 1299 on 16th december 2019. I was previously getting 90-100 mbps download speed and after the upgrade i was supposed to get 150 mbps. However, after the upgrade i'm getting the same speed that i was getting earlier, i. E. 90-100 mbps instead of the promised 150 mbps. Only my fup has increased from 750 gb to 1024 gb. After several complaints there was no resolution provided by act and my complaint tickets are still open. The ticket nos. Are: sr[protected] and sr[protected]. They said they'll be sending field technician to my house but no one came. I'm using a high-end router tp-link archer c5400. Moreover when i said i wanted to downgrade the plan to my older one, they said they are unable to do so till the end of the month. Also they charged me rs. 151.64 /- extra for the upgraded plan even though they failed to provide the upgrade in speed. This is not expected from a renowned company like act. Kindly look into the issue and provide a resolution asap.

Thanks & regards,
Shibaji chattopadhaya.

Paid for 6 months but net disconnected in 3 months

Act fibernet
Dirty sutpid bala malladi act peeople eating food or somthing else? Paid 6 months money advance but net disconnected
Account number[protected]
Payment numberp[protected]
Date of payment[protected]
T reference no [protected]
Amountrs 3587

Hi,

I stay near doddanekundi, bangalore. I have opted for act 650/- subscription and have paid 1300/- including the installation charges.
The company has taken all our details but it has been 2 weeks and they are not providing internet to us. They did not install any device and customer care and [protected] person is asking for extra money. Also, this person [protected] who came to our apartment and took all the details is now disconnecting our calls.
Please help us get our money back or get the internet connection live.
Act numbers: [protected]/[protected] (These people are ignoring use).

Please blacklist them from providing service as they do not have decency.

Hello,

I requested for a independent connection without a junction box. The technician visited my premises and disconnected the internet temporarily. He said that he will give a new connection. It is already five days now and i am without internet. I am paying internet bill for full month. Also, i need it for work purposes. Can someone help me with speeding up this process. I have no idea as to when this will be fixed.

I am very disappointed to see such a bad service from your company. I was actually having two connections and requested for deactivation of one connection at nellore because you could not provide service to my new address at nellore. But apart from deactivating my nellore connection, you have also deactivated my visakhapatnam connection without my consent and also despite of me communicating with you several times and explaining the mistake done by you... You have been just closing my complaints in a brainless manner just to close the complaint quickly. I have tried to contact the customer service but could not connect despite waiting for 30 minutes on the phone line... You people are trying to discourage the customers... Very sorry to have been associated with you for a long time

I recently raised a ticket (Sr[protected]) for no bill adjustment for switch box powered from my electricity meter.
Now the ticket is closed, but amount credited is for 1 month only, whereas the box was attached to my power supply on 16 june 2019, when ticket sr[protected] was resolved. My current bill is for past 6 months, so amount should reflect from the date of power connection till date, not just 1 month.

Sr[protected] issue was raised on 14 june 2019 for internet not working. Issue being power connection to the switch box was cut off.
After 3 days when they came, still they said 2 more days to fix, then i offered to take power connection from my premise. But as the amount did not reflect in their app, i waited for the bill to generate.
Now the amount is not reflecting from the date of connection as expected.

On raising bill rectification request (Sr[protected]), resolution is done for last month only. No way to add comments on the re-opened ticket.
No one from act support bothered to call, why ticket is re-opened.

After reopening ticket and follow up mail still issue is no response from act fibernet team.

App does not have option to raise concern for these issue.
An email was sent to support as well as nodal head, but still no response.

Account id :[protected]

Hello,

It is very dissapointing to learn how poor and how helpless your customer service could be. My bill payment for the month of december was due on 15th december, however, i have made the payment today at 2.45pm. Yet, my account is suspended.

When i called customer service, the associate 'kumar' told that the account is suspended and they cannot do anything right now. He was of no help and wasn't ready to transfer the call to higher escalation desk.

I work in an american shift and my work was interrupted due to the negligence of your billing department and helpless ness of the of customer service.

I want the issues to be resolved as soon as possible and want proper actions to the taken on the associate who handled my call.

Also, i would want to know how you gonna compensate me for the error from your end due to which my productivity hours are lost and i am at a loss.

I hope this is taken care of and would receive a positive response from you.

I'll make sure yo follow up with this and let people know how pathetic the service was.

Attaching the screenshot of bill payment, due date and complaint.

Regards

On 25th of nov i paid act a sum of rs 3750 for 3 months internet plan …. And the act guy came home for installation and went without installing and on 4th of dec the guy came and he too went without installing the wifi router and same happned on 6th dec.
Later the act guy said they will refund the amount as there are no servers in my area in bangalore and they are delaying the process and making me wait for such a long time to refund my money

Hi,
This is magguru bangarayya, i want to close my act fibernet connection urgent because of non proper service by the act fibernet. Iam getting the internet service twice in week. For this problem so many times escalated to concerned team, managers but there was no any changes to provide the proper internet, due to this reason iam very tired with calling of act team. From my side clearly saying that, act fibernet team totally failed on this.
Requesting to all concerned team and managers please close my account immediately. I dont want this connection.

User id - bangarayya. [protected]@yahoo.com
Account no[protected]

We have raised a complaint thu, dec 5, 8:55 am
They said it will be fixed within 24 hour still not
This 2 times disconnecting why the hell we are paying for
Please take action against this fraud company
Dear subscriber, this is an automatic email confirmation to inform you that your ticket number sr[protected] has been registered. Account number is[protected] userid is 11366764. Ticket details for your reference ticket no:sr[protected]. Also wi fi experience depends on multiple factors, to enhance the current experience and enjoy incredible speed, click here https://www.actcorp.in/wifi_router/tips.pdf. for any further information and clarification regarding this ticket, please call our subscriber support on [protected]/[protected] or reply to helpdesk. [protected]@actcorp.in. Now you can also track your service request using the act fibernet app https://is.gd/actapp regards, act fibernet.