ACT Fibernet Complaints & Reviews

During last rain my router was fully watered. When i was inspecting were the water is leaking the water is actually leaking inside the cable then it entered the router so i complained about i spoke to a person called karthick ram [protected]. Initially they sent a technician name is prasanna who inspected the complaint then he agreed that its there cable fault then he said they sent a mail for router replacement within 3days problem will be solved then i m trying reach both of them there is no respond and i didnt get any call from that was really bad customer service i need a answer for my problem. Other wise i will be escalating the problem to next level

Charan from ACT Kees calling irrespective of time - be it early morning or 9:30 in the night. Asking to confirm if he can send agent for document collection.
Agents say they are on their way. They suggest to take Blaze connection when we wanted only swift connection. Agent doesn’t turn up because we are not ready to take up what they are offering.
Charan will then call to say documents can be uploaded and payments done online but he too sends payment like for Blaze and not swift. They forced us to take their router. We refused router too. These people are cheats. They force you to take the connection of their choice if not they will not provide service.

I want to disconnect my act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.
Reason for closing is worst customer support for relocation they are not responding from 11 days, still not yet completed. Worst worst service

Ticket details sr[protected]

Act fibernet internet service provider

Hello team our ticket number sr[protected] was closed without resolving and they were bluffing and blabbering that issue has been resolved. Very much disappointed with your team😡😡😡 and the team was simply cutting the call without listening... Our registered phone number is [protected] this is not the first time we were calling for today itself we called for more than 5 times

I have applied for new connection and paid amount for 6 months in advance based on the commitment that i will get connection within a day. But proper installation guy didn't called even after 3 days. Two installation guys called me and said, "we are not covering that area. The right one will call you back". But no one calledme. On customer complaint (Ticket no:sr[protected]) no proper solution. So i asked for my full money refund. They didn't give any response for that as well.. Till getting registered for new connection, they are behind us and bugging like anything. But once got connection and paid money, they won't care on customer. My acct no[protected]

Iam goutham from hyderabad iam using act from 2years but we shifted to other location in hyderabad iam facing connectivity from july 2019. Every month there will be 2-3 times connectivity i have call customer executives and mailed to nodal officer also but no response from them if call to customer support and tell them to connect supervisors they will keep in hold for 30 mins and then they will disconnect our call if we again called then...

Paid rs.4378/- for new connection on 24.10.2019.
Actfibernet a. C no.[protected] is registered for installation.
Username and password given on 25.10.2019.
Paid rs.800/- towards router on 01.11.2019.

Till date router is not installed.

Complaints raised in this regard were closed without resolving.

The ticket no. S are sr[protected], sr[protected],.

Hence this complaint for not installing router and abnormal delay in service.

Now i request you to refund the amounts paid by me.

P. Madhusudhan rao
[protected]
Mail id : [protected]@yahoo.co.in

Recently I shifted from hyderabad to Vizag. I tried closing my account[protected] but I didn't find a way. Atlast act fibernet customer care called me I asked them to close my account. They didn't close my account and instead they kept on adding monthly bill and asking me to pay the amount.

They took power source for all nearby act fibernet from my home and they didn't even pay me anything. In the beginning they didn't take my power and After few months of connection they started saying that if I can't give power, they will stop connection from the middle of the month. As I don't have option I continued it with my power.

I'm not able to contact a single act person not in my whole life. i told them to disconnect me from their services a month ago and they disconnected my services and today i get a call that i am being billed for something that i'm not using. so my point is ACT IS THE WORST SERVICE IN MY LIFE.so just remove my account from your services, deactivate it, take away your wire and ### and i'm not going to pay a single rupee just take your ### connection away.
my account no:[protected]

Complaint ref no - sr[protected]

I was promised that if i make the bill payment before due date of 15th oct 2019, my plan would be auto upgraded from 150 mbps to 200 mbps with 800 gb bandwidth per month. I made the bill payment the very next moment of receiving this message from act. And since then it has been more than 20 days i have been trying to contact customer care, help-desk, even the nodal and appellate authorities personnel to get this done with no go. Even after sending so many emails i have not got this service fulfilled. The nodal and appellate authorities does not seem to be taking any action and help the customers.
When you call customer care you never get connected to the agent since there would always be a long queue. This means company has not got enough staff to help customers. Their website is down since last 3-4 days and nobody has bothered to check it i feel. Secondly when you escalate it to higher authorities like nodal and appellate officers they simply do not respond nor they take any action.
I feel the act company would simply be paying them salaries in lakhs of rupees since they are not doing anything they are supposed to do. Hat is the purpose of their existence when they cannot help the customer with their simple issues.
Moreover, every month their connection do not work for 2-3 days and we still pay them full rental on monthly basis. They should understand that when the customer is paying them the amount they charge us, it is their utmost priority to help the customer provide better services and with promised assistance.

I want act to keep their promise and upgrade my plan from 150mbps to 200mbps as promised with a data capping of 800gb immediately. I have already done enough escalation and follow ups on this with no go hence, i have created a complaint here.

Thank you

I have submitted all documents and even paid 3 month's rent for the new fibernet connection on the 6.11.2019. I was promised installation of the device latest by next day. Am still waiting for the installation. When i raise the use with the customer support they simply makes lame excuses. Why do act take the money and not provide service? Will act fibernet resolve the issue by the end of the day or pay me back the 3 month's advance. Customers should not be taken for granted for your lousy service and false promises. Act fibernet should be banned from the indian cyber space

I have raised a request sr[protected] for relocation, till now it is not done. This is really annoying and i have wasted alot of time calling and writing emails to customer care, nodal officer but nothing has changed. I am really frustrated with act services. My work is completely relay on internet and due to the poor service i am going through mental tension.

I contacted act agent regarding wi-fi services on 25 october 2019, the agent visited
And confirmed availability on same day. I paid him rs. 3749 via card for 3 months service and router. It's been 10 days i have registered for a new connection. No one turned up for installation and has not answered any of my calls since then. Been 4 days requesting for the cancellation of service. Yet no proper response on the status of my request. The customer executive has been negligent, promising to initiate cancellation and initiate refund within 24 hours each time. I had called 3 times to check on the request. Today (4 november 2019) the executive said that the process would take 15 days, upon requesting a tentative date the executive again promised to process the refund within 24 hours. This company is no more trustable, hence there is no guarantee that the refund will be initiated anytime sooner.
Reg mobile number - [protected]

The act fibernet is charging extra amount on my bills. Recently they stopped internet connection on oct due to i denied to pay my bill of that month. But for next time in nov even though i have no net connection throughout the oct they sent me the bill for two months. This is how they do business by looting their customers. If i call the customer service it's always telling busy. I am not able to approach them. They are only sending mails and messages every day.

I have raised complaint that my internet connection is not working from monday 28.10.2019 and till now 02.11.2019 it is not resolved. They closing the complaints without resolving customer complaint. Very worst customer service from act. While i am speaking to customer care they're opening new complaints again but at last my issue it not solved. They are sending bill every month correctly likewise they have to attend and resolve the complaints correctly. Very worst response from everyone in act customer service. I am paying bills correctly every month. But they are saying we will provide wave off for these days. Why i should get wave off i am very paying full amount of bill likewise i need service right? I don't care about customer. Irresponsibility from customer care service. Worst act fiber net service.

Act is the worst service provider ever. I have been using this for around 6 months and i may have complained for ~ 20 times. Every weekend the internet goes off. Normally they say they take 24 hours to resolve but every weekend they say there is a major fiber cut in the area and will take 2 days to solve.

These guys have heavy traffic during weekends which they are unable to handle.in order to cope up with this heavy data traffic, they simply switch off some of their routers to ease data congestion and tell customers that fiber cut has taken place. This is absolutely rubbish. How is it possible to be having data cable getting cut only during weekends when we need it the most. And guess what, they reimburse the money fir the loss but you can use it only if you renew your # plan.

Very clever act, but rest assured this will not last long. There are consumer redressal forums which are working actively and it would not be late when you are penalised more than you are actually earning by fooling your customers.

Also the nodal officers and appellate authority are complete nonsense and dont repond to emails or calls.

Guys act is totally useless and you will repent after subscribing and paying such a huge amount. Better go for hathway.

I have been having act for last few years, sometime in march/april i subscribed to 6 month pack expecting a good deal with netflix. I was disappointed with the whole deal as i could not take advantage of getting netflix concession due to act red tape and sick customer service

The payment was valid till oct 31 st, i called up act customer care early oct and in one of those rare cases got to speak to their person. I asked for a downgrade of plan as the app does not provide downgrading (Which is sic). They assured that it will reflect from 1st nov and i have time till 15th nov to pay

Now on 2nd nov my act account has been suspended and the amount mentioned in the app is excess by 500 for no reason

Complained through email as it is impossible to get to customer support. They apologized for the mix up but suspended my account

Act - can you fix your customer care and billing or are you encouraging us to move to new provider?

Hi,

When i move the new premises, i have requested act internet service provider to give me a separate connection and it should not be shared to neighbors since we got so much disturbance from the support team if there is any complaint registered. They agreed but they started coming to home and requested to take a connection from the device for the neighbors. Initially we refused and allowed to take a connection to our neighbor. They said if you need device for your own then you need to pay 2000+ which i paid long back. Till now the other connection which is taken from our box is not yet removed and also the device with single port is not installed.

I have given complaint several time but action is not taken. This shows that they are also same as other companies when it comes to customer support.

I can't wait more. If this is not resolved in few days, i will remove the neighbors connection from the device.

Thanks,
Venkat

My account id is[protected] and my name is aniket. I had booked act blaze plan on sept 1st 2019 and prepaid for 3 months by paying 3750 inr and got free installation and router. But after a month i had to relocate and act told me there's no feasibility at my new address so i should go for disconnection. After applying for disconnection on 1st october 2019 i was assured that it would be done within a week according to their policy but after...

Ticket no:sr[protected].

Initially i have raised a request for new connection by paying 6 months amount. Later when they come to my community to give connection, my community didn't allow them as community banned act a year ago as they were not maintaining their cables well. Later i have cancelled connection and asked for refund. They didn't refund for more than a month now.