ACT Fibernet Complaints & Reviews

Address: Hyderabad, Telangana, 500033

Website: ACTfiber net

Service account no:[protected], i made request of relocation in same area just 4-5 kms from existing house on nov 8th
Through app they have given me acknowledgement with ticket no - sr[protected],
Since than started since 10 days am daily requesting through mails to nodal officer of act that plz send the technician once they will call me and asked about new address and than that fellow will tell that is not my area so il forward it to concerned area people and than again after 2 days other person will call n ask me the same address same story that person will tell i don't understand since 10 days daily i wasted my time to get the relocation service plz customer service is pathetic they are not bothered about the old customers.

Nov 20, 2019

Updated by kumaraerva Dear Act,

please act as a good service provider today morning I got a call saying the same story oh Gachibowli sorry its not my area il close the ticket from my side you will get the call from that area service provider... the same story since 12 days whats wrong with your organisation... this is my final time am requesting you guys than I know what to do with your company il take this issue to next level...
Dear Act,
This is how you treat n put this on priority with your team wow thats a great things...

Nov 21, 2019

Updated by kumaraerva Dear Act,

no response from the act I want to file a case against Act, plz suggest...

Nov 21, 2019

Updated by kumaraerva Dear Worst Act Service provider,
please disconnect my connect and refund me the amount which I paid for your worst n disgusting service waste of my time useless people useless service provider since 12 days I wasted my time by keeping mails to ur act support n useless nodal officer @ act <nodalofficer.[protected]@actcorp.in> regularly I keep mailing them no response just check with them ultimately I decided to move on to other service provider.
anyways I had a disgusting experience with this act service never ever go for this will tell others also the same not to choose this ACT...

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Nov 19, 2019

Verified Support

Dear Valued Customer,

We regret the unpleasant experience you've had. Due to privacy concerns, we are unable to view the details shared by you. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

Reply

kumaraerva's [Complaint's author] reply, Nov 19, 2019

service account number:- 101014015321
ticket no:- SR10132229689832

K

kumaraerva

from Hyderabad, Telangana

Nov 19, 2019

service account number:[protected]
ticket no:- SR[protected]

Reply

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Nov 19, 2019

Verified Support

Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

Reply

kumaraerva's [Complaint's author] reply, Nov 20, 2019

Dear Act,

please act as a good service provider today morning I got a call saying the same story oh Gachibowli sorry its not my area il close the ticket from my side you will get the call from that area service provider... the same story since 12 days whats wrong with your organisation... this is my final time am requesting you guys than I know what to do with your company il take this issue to next level...

kumaraerva's [Complaint's author] reply, Nov 20, 2019

Dear Act,

This is how you treat n put this on priority with your team wow thats a great things...

kumaraerva's [Complaint's author] reply, Nov 21, 2019

Dear Worst Act Service provider,
please disconnect my connect and refund me the amount which I paid for your worst n disgusting service waste of my time useless people useless service provider since 12 days I wasted my time by keeping mails to ur act support n useless nodal officer @ act <[email protected]> regularly I keep mailing them no response just check with them ultimately I decided to move on to other service provider.
anyways I had a disgusting experience with this act service never ever go for this will tell others also the same not to choose this ACT...

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Address: Ranga Reddy, Andhra Pradesh, 500049

I have made a payment Rs 4381 for getting a new internet connection
During payment the money got deducted from my bank account but the
transaction failed with blank page. I didn't get any payment receipt from ACT as well.

I waited for more than 15 days but the money is not still refunded

Transaction ID: BIL/ONL/[protected]/Atria Conv/ACTTV_RICI81647

Every time when I call the helpdesk, they say concern team will respond but not received a single call or an email for the past 16 days on this and no clue on my compliant status as well

customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

ACT Fibernet Customer Care's response Hi Srikar,

Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name

Nov 26, 2019

Updated by Srikar Nookala City: Hyderabad
No : [protected]

Nov 27, 2019

Updated by Srikar Nookala Please provide resolution

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dotindia

from New Delhi, Delhi

Nov 20, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

=> submit

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Address: Bangalore, Karnataka, 560084

I have requested to disconnect my internet service from august 31 2019 as i was relocating to a different city. Service request no for the same is sr[protected]. It was closed on the same day. I paid for the month of august as it was prepaid and it is supposed to be no due after the disconnection. But it is showing up rs. 319.11 due amount in my account, not sure what these charges for.

Dec 21, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

Verified Support

Nov 20, 2019

ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance you can contact us on [protected] & helpdesk.[protected]@actcorp.in

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Address: Hno:20-1317,papireddy colony, chandanagar,serilingampally,hyderabad, Hyderabad, Andhra Pradesh, 500019

I have been using act fibernet since months and was suddenly we donot have the internet, we raised a comolaint regarding this! And now, the problem was not in the router and it was within the wire cable that has been damaged.
We kindly requesting you, to take this complaint seriously and possibly make sure to provide us the best internet connection.

Dec 20, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

ACT Fibernet Customer Care's response Hi Sravanthi Chilkamolla,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

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Address: Chennai, Tamil Nadu, 600115

Hello,

I just changed to act fibernet one month back by hearing the feedback from friends. But it's not that much great highly disappointing.

Our internet connection is not frequent its disconnecting often and then it works automatically then goes off.. Upon raising multiple ticket there is no proper solution for me. Later one technician found that we are connected far away from the junction box and the cable length is greater than 80m. So we requested for a junction box in our apartment still these people are refusing to give the connection to our apartment.

Now they are saying its not possible to give connection to this area. Then why the hell are you accepting our request in the initial stage for providing the service.

customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

Nov 20, 2019

Updated by Lakshmanan Thiyagarajan Acc no:[protected]

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L

Lakshmanan Thiyagarajan

from Chennai, Tamil Nadu

Nov 20, 2019

Here is my detail

Acc no:[protected]

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ACT Fibernet Customer Care's response, Nov 20, 2019

Verified Support

Dear Lakshmanan,

Thanks for sharing your details. We will get in touch with you with an update.

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Address: Byatarayanpura new extension, Bangalore, Karnataka

Website: Act fibernet

I had taken fibernet connection from act in the month of april 2019, had made a prepayment of 6 months, i have not got a single day of internet connection, poor response from act customer care for last six months and they have not refunded the money even after no service for 6 months. I m not the only person facing issues with act fibernet, they have cheated the entire locality.

Kindly help me get my money back.

customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

ACT Fibernet Customer Care's response Hi Beenamerwade,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Nov 22, 2019

Updated by Beenamerwade [protected] this is my number, I live in Bangalore

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dotindia

from New Delhi, Delhi

Nov 20, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

=> submit

Reply

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Address: Alwal,opp Loyola Degree college, Hyderabad, Telangana, 500010

On 13 nov the internet in alwal area, hyderabad, telangana went down.. As of
16 november this issue has still not been resolved despite a ticket being raised.

Further i am not being informed of any progress on the ticket and the "customer service" is not answering my calls.

I want this issue t be resolved at the earliest.

Tcktid: sr[protected]

Nov 18, 2019

Complaint marked as Resolved

They solved the issue from their own end...the company has not provided any details of resolution. the only info that came when i raised the ticket is as folows: "We have identified that one of the link switches has lost connectivity. we have taken your request in this regard! Please be sure we are working towards giving you a quick resolution" All i can say is the resolution was definitely not quick..

customer support has been notified about the posted complaint.

Nov 16, 2019

Updated by sankalpKumar there is TRAI rule ( in the " Quality of service Broadband Service Regulations 2006") that says that no customer should have more than 15 hrs downtime a month...
ofund something interesting...

Nov 17, 2019

Updated by sankalpKumar call on 17 nov:

me: the internet has been down for more than 96 hours

operator: it may take even more time...maybe more than 24 hours

me : you want me to disconnect the connection...

operator : its completely upto you

this is ACT's so called Customer service...towards a unhappy customer..they just dont care about "Customer service"

Nov 17, 2019

Updated by sankalpKumar just to record...they have been "Forwarding the request to the concerned team" for the past 2 days...no one seems to be coming...

phantom concerned team...scary!!!

Verified Support

Nov 18, 2019

ACT Fibernet Customer Care's response Hi Sankalp Kumar,

We will arrange a call back from our the concerned team. We regret the inconvenience caused

Nov 18, 2019

Updated by sankalpKumar the issue was resolved at 1pm yesterday...

Hope i can have uninterrupted service from next time and issues are addressed on-time with proper updates on the tickets...

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dotindia

from New Delhi, Delhi

Nov 17, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider. list change main category to others

=> Description

=> security code

=> submit

Reply

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Address: Padmanabha nagar, BSK 2nd stage, Bangalore, 560070

Sir,
Hai, i jayasimha mr resident of no. 415, 8th main, padmanabha nagr, bsk 2nd stage, banglore, karnataka.
I request you to cancel my connection and pl shift your junction box in our premises any ware
My account detail
Name: jayasimha m r,
User id:[protected],
Acciunt no:[protected],
Invoice date: 01/07/2019,
Our building is going to dismantle on 23/11/2019, so pl make arrangement
I hope my request will full fill soon
Thank you

Yours

Dec 19, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

ACT Fibernet Customer Care's response Hi Veraja,

We will arrange a call back from our the concerned team. We regret the inconvenience caused

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Address: Hyderabad, Telangana, 500018

I have paid the amount for six months i. E3680, i had been promised that it will be done in 48 hrs. By today it completed 10 days and the service person who made false promise is not picking up the call. I have been following up with customer care, which is useless and the will ask for 24 hrs time, in which they won't do nothing. I have asked for refund and didn't any status regarding that.

Dec 29, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by Nulu Sudheer Welcome to ACT Fibernet. We have received your request for new connection. Ref No-RCPI[protected] Amt Paid -Rs 3684.00 Our team will get in touch with you shortly.

This is my transaction details

Verified Support

Nov 16, 2019

ACT Fibernet Customer Care's response This is not the experience we want you to have. Please share your contact number and city name here below. We will get in touch with you.

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dotindia

from New Delhi, Delhi

Nov 17, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code

=> submit

Reply

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Address: Hyderabad, Andhra Pradesh, 500073

I defaulted my internet payment this month and the account was suspended while i was using internet 3 days ago, i paid immediately and was told that it'd take 4 hours for the payment to be reflected in the account and for the account to be activated again. It's been 48 hours with no activation what so ever. After making over 14 calls and multiple "please wait for an hour, it will definitely be activated" requests, i spoke to a nodal manager, who wasn't sure when it could be activated.

customer support has been notified about the posted complaint.

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Address: Dommasandra, Bangalore Urban, Karnataka, 562125

My connection is 40 days old and i have already faced multiple network failures with your connection.
My current issue started on 10th nov 2019, it still persists. I have raised a complaint via phone. Via app. Written mails to nodal officer and appalate authority blr. No response. Horrible service. I have spent several hours on the phone trying to get my call escalated. No response.
The most unreliable, irresponsible team i have ever seen.

My problem is still not resolved
Your act fibernet request sr[protected] is expected to be resolved by 11/12/2019 05:00:00 pm (Mm/dd/yyyy) t&c apply.
Our new helpline numbers are[protected]/[protected]. You can track the status of your service request using the act fibernet app. Download here http://is.gd/actapp

Dec 14, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

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Address: Chennai, Tamil Nadu, 600091

During last rain my router was fully watered. When i was inspecting were the water is leaking the water is actually leaking inside the cable then it entered the router so i complained about i spoke to a person called karthick ram [protected]. Initially they sent a technician name is prasanna who inspected the complaint then he agreed that its there cable fault then he said they sent a mail for router replacement within 3days problem will be solved then i m trying reach both of them there is no respond and i didnt get any call from that was really bad customer service i need a answer for my problem. Other wise i will be escalating the problem to next level

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Nov 13, 2019

Verified Support

Hi Aravind,

Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name

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Charan from ACT Kees calling irrespective of time - be it early morning or 9:30 in the night. Asking to confirm if he can send agent for document collection.
Agents say they are on their way. They suggest to take Blaze connection when we wanted only swift connection. Agent doesn’t turn up because we are not ready to take up what they are offering.
Charan will then call to say documents can be uploaded and payments done online but he too sends payment like for Blaze and not swift. They forced us to take their router. We refused router too. These people are cheats. They force you to take the connection of their choice if not they will not provide service.

Nov 23, 2019

Complaint marked as Resolved

paid Money. Still waiting for connection. Looks like charan has blocked my number. Act must be paying me penalty for this.

customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

Nov 23, 2019

Updated by Lumina Paul Bangalore. [protected]

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Address: moti nagar, Hyderabad, Andhra Pradesh, 500018

I want to disconnect my act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.
Reason for closing is worst customer support for relocation they are not responding from 11 days, still not yet completed. Worst worst service

Ticket details sr[protected]

Dec 20, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

ACT Fibernet Customer Care's response Hi Purna Prasad Mutyala,

We will arrange a call back from our the concerned team. We regret the inconvenience caused

Verified Support

Nov 14, 2019

ACT Fibernet Customer Care's response Hi Purna!

Your account has been disconnected as per your request.

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R

Raju photo studio

from Hyderabad, Telangana

Nov 11, 2019

Junction box was installed in my shop and they are not giving the discount i have complained in act office Rethibowli, Mehdipatnam after that they have given only one month discount my plan is A - Max 425 my account number is[protected] please solve my problem

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ACT Fibernet Customer Care's response, Nov 11, 2019

Verified Support

Hi Raju,

We will arrange a call back from our the concerned team. We regret the inconvenience caused

ACT Fibernet Customer Care's response, Nov 12, 2019

Verified Support

Hi Raju,

Your account has been suspended due to non payment. Please make the payment to continue enjoy our services.

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Address: Nellore, Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524101

Act fibernet internet service provider

Hello team our ticket number sr[protected] was closed without resolving and they were bluffing and blabbering that issue has been resolved. Very much disappointed with your team😡😡😡 and the team was simply cutting the call without listening... Our registered phone number is [protected] this is not the first time we were calling for today itself we called for more than 5 times

+1 photos

Dec 12, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

ACT Fibernet Customer Care's response Hi Nethi Saicharan,

We will arrange a call back from our the concerned team. We regret the inconvenience caused.

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J

Juluru Santosh Gupta

from Hyderabad, Telangana

Nov 13, 2019

We are getting angry on your team better close your blady company net is not coming do it fast or less return the ammount
what we payed your serives are west of time

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Address: Bangalore, Karnataka, 560037

I have applied for new connection and paid amount for 6 months in advance based on the commitment that i will get connection within a day. But proper installation guy didn't called even after 3 days. Two installation guys called me and said, "we are not covering that area. The right one will call you back". But no one calledme. On customer complaint (Ticket no:sr[protected]) no proper solution. So i asked for my full money refund. They didn't give any response for that as well.. Till getting registered for new connection, they are behind us and bugging like anything. But once got connection and paid money, they won't care on customer. My acct no[protected]

MSys Technologies customer support has been notified about the posted complaint.

Nov 10, 2019

Updated by Bharathi Paramasivam Sorry worngly marked with Msys.. my bad

Nov 10, 2019

Updated by Bharathi Paramasivam It is about ACT Fibernet... Am looking on how to edit this.. Sorry Msys

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Address: Renuka villas,Beside DRS INTERNATIONAL SCHOOL,Dullapally, Kompally,Hyderabad, Hyderabad, Telangana, 500014

Iam goutham from hyderabad iam using act from 2years but we shifted to other location in hyderabad iam facing connectivity from july 2019. Every month there will be 2-3 times connectivity i have call customer executives and mailed to nodal officer also but no response from them if call to customer support and tell them to connect supervisors they will keep in hold for 30 mins and then they will disconnect our call if we again called then...

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Address: MADINAGUDA,HYDERABAD, Hyderabad, Telangana, 500050

Paid rs.4378/- for new connection on 24.10.2019.
Actfibernet a. C no.[protected] is registered for installation.
Username and password given on 25.10.2019.
Paid rs.800/- towards router on 01.11.2019.

Till date router is not installed.

Complaints raised in this regard were closed without resolving.

The ticket no. S are sr[protected], sr[protected],.

Hence this complaint for not installing router and abnormal delay in service.

Now i request you to refund the amounts paid by me.

P. Madhusudhan rao
[protected]
Mail id : [protected]@yahoo.co.in

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Address: Suraram, Jeedimetla, Hyderabad, Andhra Pradesh, 500055

Recently I shifted from hyderabad to Vizag. I tried closing my account[protected] but I didn't find a way. Atlast act fibernet customer care called me I asked them to close my account. They didn't close my account and instead they kept on adding monthly bill and asking me to pay the amount.

They took power source for all nearby act fibernet from my home and they didn't even pay me anything. In the beginning they didn't take my power and After few months of connection they started saying that if I can't give power, they will stop connection from the middle of the month. As I don't have option I continued it with my power.

Dec 21, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

ACT Fibernet Customer Care's response Hi Trilok,

We regret the inconvenience caused. Please be assured that our team is looking into this.

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Address: D-MART, suchitra act fibernet, Hyderabad, Telangana, 500067

Website: act fibernet

I'm not able to contact a single act person not in my whole life. i told them to disconnect me from their services a month ago and they disconnected my services and today i get a call that i am being billed for something that i'm not using. so my point is ACT IS THE WORST SERVICE IN MY LIFE.so just remove my account from your services, deactivate it, take away your wire and ### and i'm not going to pay a single rupee just take your ### connection away.
my account no:[protected]

customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

ACT Fibernet Customer Care's response Hi,

We will arrange a call back from our the concerned team. We regret the inconvenience caused

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

ACT Fibernet reviews & complaints page 103

service relocation

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no refund for failed payment transaction

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due amount even after disconnection on last day of the month

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reconnection

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internet connectivity is not proper

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internet connection have taken advance payment but no response for 6 months

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no internet connection for the past 96 hrs... even after multiple complaints

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disconnection of fiber net

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new installation issue

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non activation of account

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connectivity issues for at least 10 days in a month

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cable fault

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new connection - document verification - delay in providing connection

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disconnect/ close connection

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power backup

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internet connection

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not providing proper service

abnormal delay in installation of router

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act fibernet account not closed after intimation and charging money

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account deactivation, rude behaviour

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