ACT Fibernet Complaints & Reviews

I took 6 months subscribtion just 4 days back. And i could connect only for 2 days without any problem. It always shows alert symbol on my network icon. I'm not able to login to act fibernet login

I need to connect to office very frequently from home. This connection is making me feel like a bad choice.

Please help me with immediate resolution of possible for you to ever solve it.

My id:[protected]...

Never go for this act fibernet (Criminal company) you guys better beg money or eat # for that.. No refund even after 20days. I have paid rs.2891 for act fibernet new connection, (Acc no.[protected]. Worst service and agents, after taking money.. They will never comeback. I'm fed-up calling daily to your customer care. Don't fall for their ads or agent promises better go for hathway or airtel. I'm really dissatisfied with...

I have been using act fiber net for like two years now. I must say i am not happy with your service.

Issues i face with your service

# takes 10 or more days to resolve issues.
# no contact details of local technician.
# tl does not pick up customer calls.
# no response from local technician when a complaint is registered.
# ticket gets updated to resolved state without actually resolving...

I had an issue of no internet on sunday i. E 6 oct 2019 after multiple follow ups and calls they resolved this issue on wednesday i. E on 9 oct 2019. Bad part is again i am facing issue of no internet on saturday i. E 12 oct 2019.
Looks like actfiber is not paying any importance to customer satisfaction or interest.
Now again i called to customer care. The are saying it will take 48 hr again to resolve this issue.
They...

I have paid my bill but there is no reconnection since 24 hrs. There i have paid my last bill on september 14 for 1 month of 501/- package but they suspended my connection on october 12 there means only 28days of network is given. Daily atleast 3-4 hrs of slow internet to save their data overall. Please take serious action against them to improve their services....

I took act fiber net connection first one week it was working good, after that daily there is issue in the internet, i need to wait for more that one hour to book complaint, after two days the service executive came he said i need to wait for two days till now nothing as happened

Please advice how to complaint in court for this

Date if incident : 29 oct 2019
I want refund...

I paid 3800 for new installation of new connection from act broadband. First 2 days they told box is full need to put new box it will take 7 days. Now its already 15 days still i dint get any connections or updates what is happening. I called 5 times to customer care and raised ticket with high priority.
I have not received any connection or updates till now. I have not seen this much of worst services.

Regards, br...

Customer care person was impolite to the customer during the telephonic call which was regarding the payment of the act bill.
She asked me to pay the bill immediately. As i was travelling i requested her that i will pay by evening, for which she was inconsiderate and was very impolite.
Request the concerned team to take action and learn to behave with your customer....

I have opted for internet sevice. The act people took the money for registration. Post that it was really difficult to get the connection installed. After 2 days when the connection got installed the very next day the connection got cut. It's 10 days now and action has been taken. Every day a technician visits and return saying nothing can be done....

I was a customer of act and initial period of their servide was smooth. But since the launch of reliance jio and other competions, act wants to retain the customers through hook or crook. Act renewed my service without notifying me. When informed that i get a better deal in jio, they promised to talk to the concerned authorities for a better deal. But this went on for a month and finally i decided to continue the service for 6 months with...

I am not getting internet from 2 days.
After complaining they gave me a ticket no. And told my problem will be resolved in 48 hours. But no action taken. The problem is not solved. I unnecessarily payed 1 year subscription to act fibrenet. Is there any method for getting my amount back so that i can get rid of act fibrenet. To call customer care i have to waited more than 15 mts que to get an answer.

Datta...

I raised complaint for internet connectivity no service person came and resolve that issue we are experiencing this issue and no response from act broad band
they customer support always not working
1) i called customer care support number it is always saying you are in quee your call position is more than 30,

2) I tried to send mail to act support they are not respond properly they will say our team will work...

I hage made a payment for plan upgradation for 6 months. They promised 1 month free and free wi-fi router. Also they said the plan will get upgraded only if i get the new router. Estimated time was 7 days. Today it's the 10th of october. They have been dodging me everyday saying the router is on the way to my home. It's illegal use of public fund in the name of offer....

We have taken a new internet broadband connection to avail a static ip. Act executive informed us they can provide static ip like airtel, hathway etc provides the ips. But after taking the connection now they are unable to provide/configure the static ip. So the connection is not in use. We made the payment for 6 months 8206/- and 2200/- for cabling charge. We have given complaint and request more than 6 times through customer care and through...

Worst customer service provider. Customer care representative informed and raised refund process as my internet is disconnecting frequently. Account department is saying there would be no such process. Becoz of that wrong commit given by customer care rep, i have took new broadband. Who is responsible for my paid money and why they are playing with customers.

Can't they train their customer care reps properly?...

Hi sir i am from andhrapradesh i have been provided with act digital tv. I have been asking 99%tv telugu news channel which is a free channel. But the management is denying to provide it. The cable collection agents are not giving the answer when calling customer they are saying we will take the request. After taking the request also they are not providing...

I have booked a connection on act fibernet, a representative called me and asked for documents on whatsapp and made a promise that connection will be activated in two days on the 2nd day i got an otp from act, that guy called me and asked for otp after then he is not responding to my calls and texts. Since when they have started collecting documents over what's aap, are they really supposed to do that....

I enquired for act fibernet connection on 3 october, they came the same day, took the money but now it has been 8 days they are not giving me the connection. I called customer care several times but no one is bothered or doing anything. No technician receives the call, since past 8 days i'm calling them but no one is helping and no one receiving the call....

I have an act fiber net connection and it's having frequent disconnects. Created 7 tickets in a single month but still no response from act.

They close the tickets without even checking with the customer if the issue resolved or not. If this is the way you have to provide service then please don't provide.

My total utilization of this month is only 20 gb and i got a bill again asking to pay the amount. If the...

I have paid the current month bill amount of rs. 1237/-but we have shifted to another location. The connection team confirmed me that there is no feasibility in new location. So we have requested to disconnect the connection. Today connection got disconnected.

So, please kindly request you to refund the amount as soon as possible.

Name: r. Balakumar
Account no:[protected]...