ACT Fibernet Complaints & Reviews

Hello

This is regarding the issue with the power backup - user id :[protected]

There is no power backup in the building for act internet. Act is taking power from the building and said to have some backup as well.

But i am loosing internet when the power goes out. I need a permanent solution for this, i do not want to relay upon the building power or the shared backup, i do have backup at my...

Dear beam fibernet, i am here to complain about your pathetic internet service and customer care services. I have been facing zero internet connection since last 4days and repeatedly trying to contact your customer service and after hours of waiting on call only answer i get is it will be resolved by today for sure and then no one comes to fix the issue. I would like to disconnect my connection from your company if not resolved in a day....

I called act on yesterday for new connection they came to my house took my money and assured me that i will get the connection within 24hrs i paid rs5303 for 6 months silver plan my registered phone no is [protected], now after 24hrs gone they blocked me and aren’t putting my phone, if they didn’t respond me within 24 hrs i will file fir against the guy wo looted me and working as sales executive in act...

I took a act broadband connection on 10 sep, 2019 for a 6 month subscription and paid rs 5580. But due bad service no internet connection and pathetic customer care service i have disconnected my connection on 15 th sep, 2019. So i have raised a refund request on 15 th sep it self and from then every day connecting to customer care and asking for my refund. They just every time told me refund team will contact me and will get my refund with...

I shifted to visakhapatnam recently and taken act fibernet connection and they promised me to give 50 mbps speed but after taking connection not even 1 time i didn’t get that speed and always speed issues and frequent disconnecting issues, complained so many times. Person is coming and by calling to someone iam getting the promised speed while the technician is at home after he left again same thing happening. These people are cheating...

Poor customer service from act fibernet. Since from 29th sept 2019, i'm not getting internet service, so i've logged a compliant to act support service with sr no. Sr [protected] which is been open since then. I've paid the complete 6 months service amount start of the month. I'm having a continuous follow ups with act care, but issue is never got resolved and when i call act customer support team their giving the same answer will get...

All wire connection having perfectly but y connection not come don't know. I already complaint to customer care but not any one. Network symple showing world simple. I tried many more times to solving myself. Its all good but not come i dontknow. Error showing outside having some problems. I think wire anything damaged on outside of building. So pls arrange technician quickly....

I just got enough of this "your issue will be resolved". They dont even have a perfect billing strategies. I have paid for 18+6 month package in june abt 12400 or something and due to its low connectivity i have opted for a upgrade to 100mbs plan which was indeed done with in a sec! And i used it for a month of aug - sep. They generated a bill of about 22000 of 18+6 mnths pack. Yes its fine but what about the money i had paid earlier?? For...

Dear sir,

I have duly complained with consumer court for refund of my money of rs 4576/- minus rs 1711.41 as the connection was completely disrupted and was not used by me. Since the password was known to all your officials i confirm that i have not utilised the connection and hence am eligible for the complete refund.

Please process the refund immediately.

You are the chairman of the company...

Account number is[protected]. Ticket details for your reference ticket no:sr[protected]

I have paid for a new connection on 16th september 2019 and still not yet started connection procedure. Hence i am terminating this scheme and i need refund of rs.2443 to my account.

Please revert as soon as possible.

Thanking you,

Yours faithfully,
I. Noor uddin...

There is a connectivity issue near my place Bangalore (c v Raman nagar). I had raised a complaint and it was resolved without any resolution and my connectivity was not restored.

Apparently tried reaching the customer care and everytime the when my token reached 6, my call get disconnected? No proper channel or customer service.

You guys charge hell lot of many for the service, but couldn’t provide a proper...

I recently relocated from jayanagar and when asked for relocation act local persobbels said they don't have received box or something near my house. But they said take direct connection and when agreed for direct connection they gave me normal connection. And now they had receiver box for new connection. It has been 2 months now and 50% of time there is no internet connection. I feel like i am being scammed. This is really unprofessional...

I have paid for new act blaze connection and paid for 3 months amount 3750 on 26 sep 2019 with commitment of 3 days to install. Till now no connection happened nor response from act. Daily i call and same story we will response by our backend team in 24 hours but no response yet. The sales guy in bangalore named nutan is not picking my call and later blocked it. Only fake promise they provide to get it resolved soon but no response itself....

You really have worst customer service. We have to. Wait for hours in your call to talk to customer care rep. Your app doesn't have all complaint options. Ridiculous. After waiting for hours the call will ve disconnected. We will be in half the way or closer to waiting queue n you people disconnect the call. When we call back again we will be on more than 30 waiting. Worst is not the word for your service. Either shut down the service or...

I had logged a ticket bearing no. Sr[protected] for disconnection of broadband due to poor response from the customer support and the on field team regarding resolving the issue of "no internet". The ticket no. Sr[protected] was closed on sept 6. On sept 6, got a call from the no. [protected] offering 7 days free internet. I has confirmed to proceed with the disconnection.

Now, i have received the bill for the full month....

I am Jay Gupta, We applied for ACT Fibernet in Hyderabad. Before applying we called to ACT customer care I told them my address they said our services are available there. So from the app, we book the appointment to install the services we paid 4628 rupees for some required hardware and 1-month recharge. Now they are saying our services are not there and they are not refunding our money. Our prospect ID is[protected]. We have called customer...

Iam having act broadband in bangalore.
Act account no :[protected]
This is a prepaid connection. I haven't recharged it since i don't need internet connection. One month, i was getting messages and also calls for disconnecting the connection. I confirmed to disconnect it from my end.

After a month, they opened for re-connection without my notice and then keep sending mails to pay due amount. I raised complaints...

My account id is[protected]
I had to recolate my connection to another home as i shifted when relocating the person who has called has not informed me about charges now after relocating now act people is telling relocating charges of rs 650 is charged.
I don't want to pay single rupees because while taking connectivity i paid as installation charges and i asked the person who called me before relocating he said no charges...

Hi sir,

I have been using act digital tv previously know as acn. The management is collecting 350 rs from each customer. Even paying the amount also the management is not providing free telugu news channel 99%tv. When asked act management to provide 99%tv they are asking for 20 rs extra stating that 99% tv does not come under trai free channel list. I belong to ap where i look for telugu channels where it is my mother tongue....

I deactivated my act account as i am moving away from the city (Banglore) and i didnt get any information on my refund and when i am calling customer care they are not at all connecting my number. Please solve my issue and get my refund money back as i paid 6 months and used only 3 months of it and deactivated by account and unable to use the act account anymore...