ACT Fibernet Complaints & Reviews

The company is not providing me refund for 3 months package that i booked for, but due to unavailabilty of connection in my area they were not apply to setup the connection. Its been more than 15 days since i lodged the complaint but still i havent received any call or mail from there side, the customer care is just giving false hopes that they will call in within 4 hours. But i havent recieved any call. Kindly take action on this as the customer care people are mannerless specificaly "habib" which he told us to say while lodging any sort of complaint it doesnt matter to him. This is the worst service provider service in entire bangalore area.

We've opted for the 6 months connection with act in kormangala 6th block on 14th october, 2019. Today is 18th october and since the last 4 days the internet connectivity goes off exactly at 6.30 pm and service is resumed the next day at 9 am in the morning.

We tried to contact their useless customer support team and it feels as if they are trained to lie to their customers and nothing else. Till now i have made more than 100 calls and not even one of those gave me the correct solution. For every call, the ticket has been raised but unfortunately, they close the ticket automatically in the evening without even addressing the problem.

Not sure how these type of companies are going to survive with such a pathetic support. Such a shame to see that even the higher management of act is useless and are not doing anything to resolve it.

We've wasted close to rs. 10, 000 and would request people to not trust their bangalore services. These guys are arrogant and big time liars.

I have raised internet disconnection on 9th oct 2019 (Today is 10th day). Everyday i am requesting/mailing to nodal officer (Blr), appellate authority (Blr) to resolve the issue. Every other day, i am calling to customer support team and begging them to resolve, still they are asking for 24 hours. I lost hope and requesting them to disconnect and refund my amount back (Prepaid for 6 months), but they are not responding now.

Dear sir/madam,

I have raised the following service requests on 25 september and october 15, 2019. I have been facing the internet connectivity issue. The service requests gets closed without any intimation to the customer i have re-opened the call numerous times more than 15 times. Still the issue is not resolved.
Please penalize the act network, its the worst network. They don't have courtesy to call the customer and issue is not resolved yet.

Sr no.: [protected]
Sr no.: [protected]

These people are closing sr without resolution.

I took connection from this so called internet service called "act fibernet". It is 5th instance in 4 months. When i reach the office to complaint they just say please wait for 24hrs, 48hours, it is so simple for them. If i try to call their customer service, which is way more worse than their service. It keeps you waiting for an hour before connecting someone. Just 1 week back i got the internet connection back. Here we go again, i lost it. It is like circle, i loose connection, they take a week or 10 days to get it back, after 10 days it again disrupts, again i complain. Please get your act together for heaven sake.

Act fiber internet is not working from last 1 week, eventhough ticket raised for the issue, no one is bothered after calling 10 times to customer support team, they are saying it will be resolved next day, but crossed the resolution time 4 days back and today closed the ticket mentioning issue resolved.
I again reopened and said issue is there, please tell your field officer to come and inspect the issue near the internet box, where cables are cut.

I have ordered a WiFi router from these people and it's been more than two weeks and I have not received it.

This is really the worst service.

And one of my friends have raised a request for new connection and he got it within one day.

So it's clearly visible that they just want new customers and will Never care about the existing ones.

Never experienced this kind of a service

I have ordered a wifi router from these people and it's been more than two weeks and i have not received it.

This is really the worst service.

And one of my friends have raised a request for new connection and he got it within one day.

So it's clearly visible that they just want new customers and will never care about the existing ones.

Never experienced this kind of a service.

1. From past 1 years service is very bad customer support doesn't understand the concerns raised from my side.
2. Act box has been installed in next to my building and they are not providing power supply as they are tenant of the building and also they don't pay proper electricity bill which results in frequent disconnection of electricity connection from bescom.
3. I have given solution to the customer support for this issue by shifting that act box to my building and i am ready to provide power supply.
4. I have register complaint more than 5 times regarding this but today (17-sep-2019) support team has raised ticket for disconnection of my service
5. I don't understand whether support team are in eager to remove customers from the service or they are not able to understand and resolve issue.
6. Every time when i have an important task at my hand internet will be down its really frustrating.
7. Last time when i had called support team, they gave me advice to take another internet service provider so that if act is down i can use different internet source
8. Ticket : sr[protected].

Resolution can be done from support team :

Shifting act box to my building so that i can provide power supply

User name: 11054714

Hi,
Act has the worst customer care portal with even worst customer care representative. I have been incorrectly charged amount and even after raising tickets they never called to enquire. I tried calling multiple times and each time they told they will check and respond. But never got any call from them.
It has pathetic service and don't bother about customer at all. I dropped a mail also to which I got automatic response saying issue will be addressed in 2 days but that is also a lie.

Worst is App doesn't allow you to raise multiple tickets.

They deactivated my account post last date but never worked on my issue.

I have made payment of Act internet service plan for 6months of 3310 on Oct5 2019 they said with in 48 hrs account will be activated but no response from Act on Oct 10 i raised a refund request Customer care executive said with in 48 hrs refund team would call me no response again i called on Oct 15 same story with in24 hrs refund will call back. Again same story on October 16 i spoke to customer refund team would call me back untill how many 24 hrs i have to wait.
My account number :[protected]
Registered ticket number :Sr[protected]

Please provide the solution for this issue at earliest

The internet connection in my apartment is down since sunday and the company is not repairing it.

I called them multiple times and raised complaints, but there is no resolution. First complaint was raised on sunday 13th oct - complaint no: sr[protected] and their resolution time was by 11am 14th oct.

Today is 16th oct and till date the internet is not working and there is neither a callback nor response from the act fibernet team

Requested shifting of my connection on 29th september 2019. Today is 15th october. Company everyday promises resolution in 24hrs. Waiting for those 24hrs to come. Sr[protected]
I thought, act was a responsible company, providing speedy resolutions, but with this experience, i would highly recommend not to go with this internet service provider.

Sir we paid amount for net on 30 sept 2019 and disconnected on 10 oct 2019. While taking amount they said that net will last one month but they disconnected after 10days. When we are calling they are either not lifting or giving excuses. I request you to check it out and give proper explanation for the above reason and kindly refund us with the remaining 20 days internet facilities

I took 6 months subscribtion just 4 days back. And i could connect only for 2 days without any problem. It always shows alert symbol on my network icon. I'm not able to login to act fibernet login

I need to connect to office very frequently from home. This connection is making me feel like a bad choice.

Please help me with immediate resolution of possible for you to ever solve it.

My id:[protected]

Never go for this act fibernet (Criminal company) you guys better beg money or eat # for that.. No refund even after 20days. I have paid rs.2891 for act fibernet new connection, (Acc no.[protected]. Worst service and agents, after taking money.. They will never comeback. I'm fed-up calling daily to your customer care. Don't fall for their ads or agent promises better go for hathway or airtel. I'm really dissatisfied with this absolutely money laundering company.

I have been using act fiber net for like two years now. I must say i am not happy with your service.

Issues i face with your service

# takes 10 or more days to resolve issues.
# no contact details of local technician.
# tl does not pick up customer calls.
# no response from local technician when a complaint is registered.
# ticket gets updated to resolved state without actually resolving the issue.

Recent experience with your service

I requested for another connection for my brother. Paid installation charges upfront and submitted necessary documents. Its been more than 2 months now. Still connection was not yet given. When i call the guy whom i paid the charges, he does not pick up my call.

On oct 3 i registered a ticket saying net is not working. Expected resolution date was 4 october. Its been 10 days now. As-usual no response from act service.

I called local technicians (Rakesh [protected] chandu [protected]) like 100 times. They don t pickup customer calls. I mailed nodal team. The email response was pathetic. They just send simple mail saying sorry for inconvenience and they do nothing more. Its been more than 4 days since nodal officer ensured me that issue would be resolved very shortly.

I really wonder if there are any human beings working.

Do you have any ethics? Do you people have any commitment towards your customers?

This is so annoying, even after raising a ticket customer needs to chase you guys to check for the status.

Above all this things who the hell is going to pay me for 240 hours of down time.

Most unorganized and pathetic service provided by act.

I am thinking to file consumer complaint and make them pay down time.

My payment due date is on 10th of every month, however i receive payment reminders every day from 1st of month. But when it comes to your service there is no response. Such a worst and pathetic support i have ever seen.

I hope you understand now how bad your service is.

I am unable to fulfill my day to day job responsibilities because of your poor service.

I had an issue of no internet on sunday i. E 6 oct 2019 after multiple follow ups and calls they resolved this issue on wednesday i. E on 9 oct 2019. Bad part is again i am facing issue of no internet on saturday i. E 12 oct 2019.
Looks like actfiber is not paying any importance to customer satisfaction or interest.
Now again i called to customer care. The are saying it will take 48 hr again to resolve this issue.
They are cheating customers by providing poor service.
This looks like actfiber is cheating customers by taking money from customers and providing poor service.
Really unhappy with the response i got from customer care people.

I have paid my bill but there is no reconnection since 24 hrs. There i have paid my last bill on september 14 for 1 month of 501/- package but they suspended my connection on october 12 there means only 28days of network is given. Daily atleast 3-4 hrs of slow internet to save their data overall. Please take serious action against them to improve their services.

I took act fiber net connection first one week it was working good, after that daily there is issue in the internet, i need to wait for more that one hour to book complaint, after two days the service executive came he said i need to wait for two days till now nothing as happened

Please advice how to complaint in court for this

Date if incident : 29 oct 2019
I want refund