ACT Fibernet Complaints & Reviews

Hi,
I received a call from act fibre net regarding my cash refund on feb 3 2019. They asked me to send my bank details i sent but till now they not at all credited my money to my bank account. Everytime they are making delay like this. Really very worst service they provide. Please look into this issu as soon as possible
Name: triloknath
Mobile: [protected]. This number is registered with act fibre.

I was promised to get the new connection in 1 to max 4 days by the agent at the time of booking and payment. But once the payment is done there is not update and action taken. Even the agent is not picking the call. I have paid the yearly fee for new connection on feb 1st and still i havent received any update. Everytime i call the customer care, they will just give me a template answer that i will get a call back in 4 hours and i have never received a call back in last 4 days. Its already 10 days and still no response. A service ticket sr[protected] is raised on the same issue and the resolution day will be changed everyday.

After getting money your team is delaying the activation. The reason they are saying was that i didnt paid the money. When i enquired customer care about this they are saying i have paid my subscription fee and its just that finance team has to do this work bla bla bla. Is this even proper response? After waiting for 2 days even after finishing installation do i have to beg for activation??

Hi this is bhupesh from hyderabad.
There are multiple complaints.
1. Act broadband using power connection for their module from my flat. But not providing subsidy amount
2. They are not providing prior intimation while renewing my connection and connection expire date.
3. Not given option to select different plan other than existing plan while renewal.

I am requesting you please take action against on act broadband, help to resolve issues as early as possible.

Thanks and regards,
Bhupesh
[protected]

It been more than 25 days i applied for new connection and paid immediately to the sales person. But very next day engineer said their is no feasibility at my location and they will refund my amount.
After repeated follow ups in every manner i didn't get response from act neither my refund has been initiated. They are just raising service request and telling me to wait. Its been 22 day and i m waiting for refund. How act van keep my money without any reason.

A/c no:[protected]

Act fibernet sales executive srikanth from beerumguda took money, wiring done but no one came for installation on the same night i got a message stating my account got activated and user id password was sent, but am not able to login with that details s
Oales executive is not picking the call. It's happening since 4 days dialled to customer care but they are not resolving it since 4 days

I have opted for a new connection and i have paid for 3 months package of rs.3740 nobody contacted me for new installation and the sales person is not picking my call and customer care just assure me that it would resolve in 24 hours everyday i call for 3 days. So i raised ticket to refund my money and i have not heard anything since then. My paid transaction number is rhmp[protected] and my account number is[protected] and mobile number is [protected]

Hi sir,

I placed a request to disconnect my connection because i moved my house. I moved my home on 21st december 2019.
After that i placed request many times to disconnect service and provide refund on remaining month. When i took the connection, they told me that they will relocate the connection or not serviceable area means will provide refund.

I didn't use the act service after 21st december 2019.
I requested many times to disconnect service and provide refund.
Unfortunately they closed the service ticket for disconnection even-after they mentioned that they will provide a call back within 48 hrs. But no one called regarding this.

Following are the disconnection request details with date and time.

Account number is[protected]. Ticket details for your reference ticket no:sr[protected]
Dec 19, 2019, 11:34 am

Dear customer, your request for disconnection of service is received. Ref no sr[protected]
Tue, jan 7, 3:09 pm

Dear customer, your request for disconnection of service is received. Ref no sr[protected]
Tue, jan 21, 10:23 am

Dear customer, your request for disconnection of service is received. Ref no sr[protected].
Sat, jan 25, 12:16 pm

Dear customer, your refund request is registered with ref sr[protected]. We will get in touch you within 48 hours for your bank details (Bank name, account number, ifsc code, your name as it appears on bank account). Also kindly check for an email from us on your registered email id. Please allow us 04 working days after sharing the details to initiate the remittance. Team act.
Tue, feb 4, 7:13 pm

Dear subscriber,
The complaint number sr[protected] has been re-opened.
Regards,
Team act
Wed, feb 5, 6:44 pm

I am not understanding, why customer need to raise so many request to disconnect and act mention that will receive a call back within 48 hrs even-though no one calls, someone from act end close the request.

Seriously disappointed with the service and please let me know what to do.

With regards,
Sreekumar

Ive been using ACT for a year. Today is Feb 4th 2020. From January 19th, I am unable to use the ACT internet.

You can see that my request are un attended purposefully and ACT doesnt care anymore.

They are neither providing refund for my GX box or providing the connection through GX box.

The whole GX BOX SETUP IS A SCAM.

I would like ACT to attend this issue asap.

Ticket...

The act fiber net has given me services what I never asked for and taken advance amount and not adjusting to towards the next bill and causing unnecessary mail and calls follow up and not taking services back neither adjusting the amount. The appellate tribunal is also not responding. The customer care are not responding on the matter and they are irritating customer for no reason.

On jan 13, 2020 i made a payment for my act fibernet connection. I received a message that it was not complete and hence i repeated the payment and within seconds i received a message from the bank only now it appeared the payment had been made twice. I immediately reached out to act with a helpdesk request and received a mail which promised action within 48 hours. It is now 20 days and my issue is unresolved though they have unilaterally closed the helpdesk ticket. I have not received any further communication from the company regarding the resolution process.

I took a connection from act but unfortunately they were unable to give me installation of fibre so I requested them for refund till now it's 15 days I have raised a complaint against refund it's really embarrassed for me these act customer service are not replying properly.. please look back into this issue. Services are really very worst.
This is my contact number: [protected] and this is my registered mobile number with Act fibre

I have my internet connection with act fibernet. I paid 1500 rs on 19.9-2019 for a new router, after paying another 1498.99 rs on 12.12.2019 i finally got the new router. After the router was installed act send me another bill for 1748 rs. Same router can be bought online for app 2000 rs. I have given complaint after complaint, but nothing happens, act says issue is resolved, but on the app is still says that i owe them 1748 rs
Please advice what to do

I have took a connection on sunday i. E 19/01/2020 in hyderabad. Sales executive promised me within 48 hrs installaton of fibre will be done. But due to some reasons they are unable to provide my fibre installation after that i have called so many times for installation. Finally fed up and raised a request against refund they tooka request from and told me that i will be getting a call within 24hrs to confirm my bank details till now i didnot get a call

I paid for a new connection on 14th of jan 2020, the service provider asked for 3 days max time for the installation which i clearly asked him if it's gonna take more time, for which he replied it won't take more than 4 days of time. Whenever i call him in the morning he says "till evening the connection will be given" in the evening when i call him he says that he couldn't do it for some reason and tells that his gonna do tomorrow. Its already 10 days now he didn't provide the connection. When i complaint the about the same to the customer care they asked for 24hours of time, i contacted the customer care for total of 8 times from which 4 guys (4 different days) asked for 24 hours time and it will be done because my request is kept for highest priority. Till now i did not get the connection, when i ask them about refunding some guy says it wil take 30 days another guy says 15 days i dunno what to do.

I requested for connection disconnection from bangalore before july 2019, so support team created a new ticket for disconnection.

Despite giving them a week to disconnect they disconnect it on 9th. But now i have been advised to pay 3/4th of month bill, wherein i haven't used internet for the whole month reached customer care but there is no update. Some old devices might have connected and 90gb was utilized out of 1500 gb of my quota. I said i would still pay for 90gb only, but the rude and ill mannered customer service agent didn't listen and started arguing. They sent me a final reminder as well. Which i am not going to address

Worst communication channel internally and bad experience on customer suport.

Account number[protected]

Act team has been stalling my refund of 3000 rupees and it has been due for a month now. After a 50 min customer care call they gave me an email id to send my account details but the email id given by act representative is wrong and the email bounced back.

My registered mobile number with act is [protected] and i would be extremely grateful if someone could look into this and help me out.

Thanks,
Shivam

My name is anurag yadav and on december 12/2019 i contact to the act fibernet sale person for act internet connection and before installing i already paid the amount for 3 months but after the connection guy came to my home and he said there's is no signal for act fibernet so we cannot install then i updated to customer care for refund but there's no proper response they are just saying again and again that you will get a call within 24 hours, but i didn't get any call from act fibernet and it's been a 30 days, worst service

We moved into a new house and hence before moving we had suspended our act fibernet connection, they told we have balance but actually we didnt have any balance to be paid, finally they told they will wave off the due amount which was shown false.
Now i am trying to reach the customer care using [protected] and [protected] they are telling we should raise request through their act app, but when i try to do it says clear the pending due amount.
These people are fooling customers by misguiding and also giving false payment dues.

Act states in the website that plans from Act rapid plus has extra 1500gb offer.
I currently have a Act rapid plus 6m+ 1m plan.The data is depleted. But the extra Gb was not activated. So i contacted the customer care regarding this who had no clue what i was talking about.
They closed my ticket(complaint) 2 times without any resolution or cal from the act team.
i contacted the nodal point as well, still no reponse.
please kindly do not false advertise in hoping to gain more customers.
even the existing customers will be switching from Act fibernet.