ACT Fibernet Complaints & Reviews

Hi team,

I have ordered act fibernet new connection today (Prospect id
#[protected] with actcrop company through their app on 15th march and paid the amount rs.14995/- for 12 months on the same day. Pfa order summary/documents for your reference.

Thereafter, the same day their sales executive have contacted me and confirmed that there is no service/support for my location and asked him to contact their helpdesk team for refund. Hence, i have dropped an email to act fibernet helpdesk to refund my amount but no response from them till now about my amount refund topic.

I have sent several remainder mails as well but no response from helpdesk team and also i tried to reach out them through 24/7 helpdesk number but could not.. Its always saying like that "customer care executive busy".

Now, 9 days have completed after i have complaint but refund is not happened till now.

Please request actcorp company to refund my amount the earliest.

Thank you,

Sekar muthu
[protected]

Knowing the fact that we're working from home, we have paid for 6 months in advance at the starting of march and its about end of march, there's no call, no botheration from act side to send someone to setup the connection.

I have never seen such an irresponsible company with even more irresponsible people working.

Mr. Parth bishwas, i have tagged you even on twitter to bring this to your notice that everytime we call, your customer service people disconnect the call as they're well aware that no quality monitoring is happening due to corona outbreak. They've misused the trust.

I need this to be resolved asap!!!

Kindly intervene. We can't talk over the phone coz of continuous disconnects from your cs teams end. Please review all sr numbers. The connections is on my husband's name i. E gaurav malhotra.

Sr number: [protected]

I doubt if your customer service is even adding any notes or updating the ticket.

Due to corona spread in india my office management has asked me to do work from home. Unfortunately i opted act fiber net in hyderabad, telangana, india. I have paid full money for new connection and its been 3 days now. They have not provided the net connection and their call center numbers are no more working. Service executive are not replying my phone calls.
The hyderabad government has announced lock down from tomorrow. I dont know how they will provide internet connection. Government has kept internet service active.
Now question is of my job, i cant login from home.

Hi Team,
The issue that I have experienced was: Till 12th of Mar 2020, Probably I had 30-40GB left and in next three days I was not in home. I came back on 16th and I see that hardly 5GB was there and on 17th, I had 0 GB. Let me remind you that I paid the bill on 14th Mar 2020. Anyway, I had call to customer card and asked how to upgrade few GB. She asked to to buy few GB based on my requirement and so I bought 20Gb on 17th Mar. Now from 17th to today, I have not watched a single movie, web series neither in my mobile nor in my laptop. Might be one or two video in youtube but that does not mean that i have used all 20GB in youtube in just 2 and half days. Where did all my data disappear? Yesterday 7GB disappeared automatically. When I called to customer care, agent Inder Singh told me that sir you have only used all data. How foolish answer is that. I still had 2GB and except writing this email, I was not using my wifi, but now I see that, that 2GB also disappeared. This is pathetic service. Thorough out the month I will be working from home. If till today afternoon 5PM, I do not get any positive response then on Sunday, I will move to different service. After that do not call me and irritate me. I hope this email will be taken seriously, because I am writing it seriously.

MY ID :[protected]

If issue does not get solve, please disconnect this service. i would have called your customer care number but those number does not work.

Regards,
Nilamani

My desktop motherboard, new wifi router and wifi adapter are damaged (Unable to power on) due to high power fluctuation in act fibernet on saturday.
Service representative visited the site confirmed that there was high power fluctuation on the act broadband wire because of rain/thunder storm which caused damaging the wire, port and other devices connected including the router and computer.
I am using act for high speed internet and never expected that a low quality wire or connection could damage my personal devises. I have raised a complaint and yet to hear from your end.
Act should take measures to take care of power fluctuations in their fiber-net.
Otherwise, soon customers will switch to other internet providers.

Can i take it legally to get compensation for my loses?

Kindly contact me on [protected] for further details.

I had opted for new connection and i paid an amount rs.4543/- for 6 months plan on 18-mar-20. I have been speaking with act fibernet customer care but there was no action from them. They told that my contact number is not registered in the act fibernet your system. Hence they cannot take complaint as well.

I have given the payment reference number[protected]. As per the reference number all the details like my contact number and payment details are available in the system. They have been informing me that local representative shall call me in 24hrs and i have been waiting for that 24hrs since 5 days.

No one from act was bothered to address my concerns inspite of repeated follow ups. Even i had sent escalation mails to next level of nodal officer and appellate authority even though there was no response and no action from them.

The worst thing is after making the payment also i am not getting the service which is very pathetic.

Neither act has to provide the internet connection without further delay or act has to refund my amount with penalty.

This kind of response i never faced. Customer service is very worst.

Sir i have raised a complaint many times i was given eta time till 21st march by 2pm it's 23rd today more than 24 hours still they are not seeking in to it.

Dear Customer. A ticket number has already been generated against your service request.[protected] We will update you with the estimated time for resolution soon. Team ACT

Your reconnection team is not responding properly.Firstly i called them for reconnection and told no portal page is coming, , after 4 days of continue calling they came and plug my wire into the box.
After the portal page coming my account is still suspended i cant recharge any plan.
Kindly help it

Worst fibernet provider in visakhapatnam (Vizag). I took act fibernet connection 20days back and suffering from day 2. Complained thrice but there is no response from 2nd and third complaint. Finally requested for cancellation and refund. You can see the screenshots attached with this complaint. Then you will come to know mobile data is far better than this act fibernet.

Hello i am an existing customer of act fibernet. I am shifting my residence another apartment complex were they already have the feasibility and networking installed. Why do you charge for shifting in that case.? What is the logic behind this?

The charges the customer care said for this is rupee 650, while we already have the cables installed inside the house each room by the builder what is this cost for?

I jave laid for 6 months services and for wifi router on 15 march and the sales person told the connection would be there in 2 days and now it's 21 march and till today there is no installation. They are really not doing anything. After i raised the complaint. They have automatically closed the sr and said problem. Resolved which i had to reopen again.

My registered mobile number with act is [protected]

Account no:[protected]. I am unable to use internet from 20 march 2020 10.30 a. M. Tried contacting customer support[protected], to my horror i was unable to contact n was getting response "this no is not reachable, message i received in local language" how can customer support no be not reachable?? Is it mobile no that some person is carrying?? I tried calling nodal desk,[protected], this no was busy for alteast 2 hrs!! This shows that nodal officer is nothing but a bloody joker!! I managed to raise a complaint, sr [protected], supposed to be resolved by 21 march 2020 11 a. M but now its 5 p, m no one even has bothered to call or update!! Act is a fraud company run by some jokers and customer support doesnt exists!! They cheat by saying they have 24*7 support, try calling on their no and u will wait atleast for 30 mins!! Not sure how they have managed to get such user base where everyone is having issues but act never responds!! Trai should ban this company else this will be yes bank of broadband for sure!! They will close down taking all customer money in advance!! When companies now are asking employees to work from home, act is showing up its poor quality of service!!

Hi
I have contacted one o[censored]r employe mr narasima on 18th march regarding new connection he gave me one no named mr arun and narasima told me that he will call u but arun not me rather i called him on 19th march he said that narasima didn't tell me anything about ur connection again arun gave me one no named mr gopi and i called him he guide me upto payment and he promised me that our technical team will come to ur home by 9 and they ll finish the job but no one visit my home i have again tried to gopi he gave me another no mr bala ganesh i call him he said no one informed me about this new connection he commit me that technicians will come by 12 again no one visited i have tried to all the employees over 100 times no one is responding to my calls very very worst customer service i planned to go to my native by this morning tomorrow pan india strike how can i able to go to my native at this worst situation i want a immediate response else will raise a nodal complaint to against ur company

I registered for the act fibernet connection and paid 3 months advance along with installation charge, i got my reference account number[protected].
But even after 3 days, technician from act is not coming for the installation, he is trying to block our number and not responding to our calls.

Everyday he is saying he will install and giving reasons like router is out of stock etc.

I can provide his complete details of required.

Hello,

I initiated reconnection of my act connection (Account number[protected] this tuesday (17th march) and customer service is really horrible. First problem is - i can't reach customer service, second problem is i get a call from them when i send an email asking if the problem is resolved and when i say it is not resolved they promise action and nothing happens.

Yesterday morning i made payment of 7k (6 months + 1 month free plan) thinking that may be the reason, but till now the connection hasn't been restored and i don't know what is the action plan.

Due to covid - we are all compelled to work from home and i don't know if i can wait any longer as internet connection is very much necessary for my work.

I request act to either close my account and refund the amount i have paid or ensure my connection is resumed and everything resolved by 21st march.

Regards
Bala

I've made payment on sat 14th mar 2020 for internet connection, nobody even came for installation yet. I've called your customer care dept, one of act representative explained its escalated to higher level. I don't understand even after escalating this issue nobody takes care of it! So pathetic!, its already been a week still have not received connection from act side.

Act bangalore has offered to increase the bandwidth and datalimit of my current plan if i pay 6 month bill in advance. I made the payment and plan was not changed. I made many calls to customer care and they assured plan will change. After many months, plan is not yet changed. I need plan upgrade and compensation for the missed bandwidth and datalimit from october 2019

Hi,

I have been following up so many times with your customer care team to arrange for router pick up. Nobody has arrived till now and I am just tired of raising this issue again and again.

It has almost been a month now since I raised this request.
Attaching the message which I got from your team on 18th February 2020. Below in trail is the email which was sent to me for disconnection later.

Due to you operation team's inefficiency, my money has not been refunded till now as the router has been not picked up. They are forcing the consequences on then customer when the fault is entirely their team's.

Escalating this to consumer forum.

Regards,
Pragati Vishwakarma

Team,
My username is kalpana.[protected]@gmail.com. Last year in the month of february i requested for reconnection and paid 675 rs. One person attached a cable and left. When i checked i was unable to connect to internet. I have reached customer care 40-50 times to request for refund. But they didn't refund my money but lagged the issue unless until the complete one month is covered. According to them it was activated and hence it is charged 675 and there was 0 data used because i was not able to connect. This was the worst. Nobody turned to check the connection issue. Later i gave up on money. This is completely ridiculous and very frustrating. When we pay money for connection then they should address our issue or refund the money as requested so that we can go for other option.

Hi,

I have purchased the internet plan for 6 months and it was ended on jan 28th, 2020. After that act was activated some plan and asking us to pay the whole month bill and we never know there are some services or pack activated.
They have disconnected the internet within a week from their activated and we have to pay whole month of bill.
Now they are arguing and harassing by calling every day to pay the bill else they will send a recovery agent to our home to collect it.