ACT Fibernet Complaints & Reviews

I applied for new connection and paid amount on 18th feb 2020 and submitted all required documents. Act send a system generated form with account.

After all this payment and documents, no one has came for installation till date (Today is 23rd feb 2020).

I have already called act customer care many times and every time same answer sir we will finish this in next 24 hours.
Called sale executive who took payment and collected document, he has not provide right information.

Action should be taken against the act.

Caf no[protected]
Tickets no - sr[protected]
Mob - [protected]

Had raised the connectivity as an issue "sr[protected]" on 13-feb. It was suppose to be addressed by 14-feb by 16:00 as per their message.

An engineer came only on 15-feb and said a personal booster is required and said he will be returning in 10 minutes but it never happened (Didn't turn back) and on 16-feb around 15:30 two engineers came and said we need to fix a junction box at my home as the junction box that is currently located (At a house) has some bank notice displayed. I clearly denied the fixture of junction box at my home as a safety concern (Hope it is understood).

I requested the neighbor house was referred by me and you could get a connection from there or provide a personal booster installed exclusively to me so that i continue without interruption until a solution is obtained.

Had received a call on feb 17th and was assured to get the connectivity available by the same day or next day either via a booster (Even i have accepted to bare the cost) or an option (Which will be examined) to get the connection without the personal booster but all had received was a sms and an email on feb 20th saying the server issue will be solved on the same day but nothing has happened till now.

This is 9th day without connectivity.

If you have issue in giving connectivity please let me know and kindly state the reason why you cannot provide connectivity and can go ahead with other service provider. This is annoying and the support and treatment received to a long term genuine customer.

Act fibernet is getting worse day by day

After registering the complaint they are not caring the customer

The support call center always has some issues

Whenever internet issue is there the support line also wont work

They will send the message with ticket number of the issue
And it will be fixed by this time

They never attend the issue in time

Only god knows when the issuess will be fixed

Fluctuations in the speed of the network is irritating.

Absolutely pathetic, un professional useless and impotent company. False promises to deliver high speed internet and doesn't even have the infrastructure to support it. Since months i've been facing a lot of connectivity issues, always without any resolution they close the ticket from their end. I've been conned by the company everytime. I leased their connection since atleast more than 10-12 years. The problem remains the same everytime....

I am really frustrated with the act customer service. I paid rs. 1000 as a reconnection offer for which the service representative said you will get internet service for 2 months. That is for january and february 2020. I paid the bill on 7th january. But from 7th of february my internet speeds reduced and after that on 11th february connection is suspended with a reason “non payment of bill”. I raised a service request and i clearly mentioned the issue and also informed them to escalate it and check for a quick resolution as that would affect my office work. Even after 24 hours i did not receive a call back. The next day i called them asking for a resolution in 10 minutes and i will not hang up the call till the issue is resolved and then they reactivated my account immediately. But today 17th february, i received a message saying my account will be suspended tonight. Do i have to follow up multiple times even after payment of bill?

And i don’t even get the terminology of act. They say i did not pay the bill. This is a prepaid service and why do they say i have bills pending?

This complaint is regarding the very poor connectivity with act fibernet whcih they cheat people by saying it with basic plan 40mbps. Actually you may get 15-25mbps for which you need to raise "n" number of complaints to reach the speed which you actually opted. Request people not to opt for such internet service provider in this generation. I will mention the complaints that i have registered and people for name sake they act like they are working towards the complaints and they just close the ticket stating issue resolved which indeed doesn't. I have raised more than 15 tickets within a month since i taken the connection, with this you will understand the services they provide.

I have been using act and asking for the free telugu news channel 99%tv. It is the primary motto of act to provide customer required channels as per trai. But act digital tv is denying to provide this. Apart from this i emailed trai ccing act but no proper response. I am not sure whether the issue can be resolved or not which is the main objective of trai to direct act to provide this channel.

Hi sir,

I have raised many complaints in act customercare and dropped a mail to trai ccing act but no proper response. As this channel is a free to air channel majority operators are not providing this channel. Kindly look into the issue and help all the viewers to view the channel across all the networks. I came to know this channel is not been given across act in all areas.

Hello there, i have registered for the new connection on feb 2nd and today is feb 14 still no technician has called yet for installation, what kind of service is this?
. I have called customer care more than 10 times and they just give ans as 24 hours. You think we are some kind of joke to you? I have already gave permission of installing the box in our bulding, but evertime customer care says we are looking to place the box in the area. I dont understand, whn i already gave the permission to install in our building, why the hell you guys are giving lame reasons?

Act broadband... I disconnected my service in the 2nd week of jan, followed which i received disconnection email and a collection team who collected money on pro rata basis.. Was informed my connection will be disconnected in 24 hr.. I got a few feedback calls in the following days.. But the shocker started on feb2nd, when they generated a bill. I called cs team and informed their mistake, they acknowledges the same on the call, but on next 48 he's they sent a mail mentioning my request to disconnect was denied.. They insisted me on paying the bill, which i refused!.. Am continiesly harresed thereon from their collection team..

I applied for new connection and paid amount on 5th feb 2020 and submitted all required documents. Act send a system generated form with account.

After all this payment and documents, no one has came for installation till date (Today is 11th feb 2020).

Caf no :[protected].

I have already called act customer care 3 times and every time same answer sir we will finish this in next 24 hours.
Called sale executive who took payment and collected document, he is not picking call nor replying.
Sales executive contact no : [protected]

Action should be taken against the act.

Hi this is bhupesh from hyderabad.
There are multiple complaints. But not resolving fully and complaint closing without confirmation.

1. Act broadband using power connection for their module from my flat. As discussed it was rs. 150 power subsidy, but only provided 100.

2. Not given option to select different plan other than existing plan while renewal.

3. They are not providing prior intimation while renewing my connection and connection expire date.

I am requesting you please take action against on act broadband, help to resolve issues as early as possible.

Thanks and regards,
Bhupesh
[protected]

Hi,
I received a call from act fibre net regarding my cash refund on feb 3 2019. They asked me to send my bank details i sent but till now they not at all credited my money to my bank account. Everytime they are making delay like this. Really very worst service they provide. Please look into this issu as soon as possible
Name: triloknath
Mobile: [protected]. This number is registered with act fibre.

I was promised to get the new connection in 1 to max 4 days by the agent at the time of booking and payment. But once the payment is done there is not update and action taken. Even the agent is not picking the call. I have paid the yearly fee for new connection on feb 1st and still i havent received any update. Everytime i call the customer care, they will just give me a template answer that i will get a call back in 4 hours and i have never received a call back in last 4 days. Its already 10 days and still no response. A service ticket sr[protected] is raised on the same issue and the resolution day will be changed everyday.

After getting money your team is delaying the activation. The reason they are saying was that i didnt paid the money. When i enquired customer care about this they are saying i have paid my subscription fee and its just that finance team has to do this work bla bla bla. Is this even proper response? After waiting for 2 days even after finishing installation do i have to beg for activation??

Hi this is bhupesh from hyderabad.
There are multiple complaints.
1. Act broadband using power connection for their module from my flat. But not providing subsidy amount
2. They are not providing prior intimation while renewing my connection and connection expire date.
3. Not given option to select different plan other than existing plan while renewal.

I am requesting you please take action against on act broadband, help to resolve issues as early as possible.

Thanks and regards,
Bhupesh
[protected]

It been more than 25 days i applied for new connection and paid immediately to the sales person. But very next day engineer said their is no feasibility at my location and they will refund my amount.
After repeated follow ups in every manner i didn't get response from act neither my refund has been initiated. They are just raising service request and telling me to wait. Its been 22 day and i m waiting for refund. How act van keep my money without any reason.

A/c no:[protected]

Act fibernet sales executive srikanth from beerumguda took money, wiring done but no one came for installation on the same night i got a message stating my account got activated and user id password was sent, but am not able to login with that details s
Oales executive is not picking the call. It's happening since 4 days dialled to customer care but they are not resolving it since 4 days

I have opted for a new connection and i have paid for 3 months package of rs.3740 nobody contacted me for new installation and the sales person is not picking my call and customer care just assure me that it would resolve in 24 hours everyday i call for 3 days. So i raised ticket to refund my money and i have not heard anything since then. My paid transaction number is rhmp[protected] and my account number is[protected] and mobile number is [protected]

Hi sir,

I placed a request to disconnect my connection because i moved my house. I moved my home on 21st december 2019.
After that i placed request many times to disconnect service and provide refund on remaining month. When i took the connection, they told me that they will relocate the connection or not serviceable area means will provide refund.

I didn't use the act service after 21st december 2019.
I requested many times to disconnect service and provide refund.
Unfortunately they closed the service ticket for disconnection even-after they mentioned that they will provide a call back within 48 hrs. But no one called regarding this.

Following are the disconnection request details with date and time.

Account number is[protected]. Ticket details for your reference ticket no:sr[protected]
Dec 19, 2019, 11:34 am

Dear customer, your request for disconnection of service is received. Ref no sr[protected]
Tue, jan 7, 3:09 pm

Dear customer, your request for disconnection of service is received. Ref no sr[protected]
Tue, jan 21, 10:23 am

Dear customer, your request for disconnection of service is received. Ref no sr[protected].
Sat, jan 25, 12:16 pm

Dear customer, your refund request is registered with ref sr[protected]. We will get in touch you within 48 hours for your bank details (Bank name, account number, ifsc code, your name as it appears on bank account). Also kindly check for an email from us on your registered email id. Please allow us 04 working days after sharing the details to initiate the remittance. Team act.
Tue, feb 4, 7:13 pm

Dear subscriber,
The complaint number sr[protected] has been re-opened.
Regards,
Team act
Wed, feb 5, 6:44 pm

I am not understanding, why customer need to raise so many request to disconnect and act mention that will receive a call back within 48 hrs even-though no one calls, someone from act end close the request.

Seriously disappointed with the service and please let me know what to do.

With regards,
Sreekumar