ACT Fibernet Complaints & Reviews

Hi,

I have purchased the internet plan for 6 months and it was ended on jan 28th, 2020. After that act was activated some plan and asking us to pay the whole month bill and we never know there are some services or pack activated.
They have disconnected the internet within a week from their activated and we have to pay whole month of bill.
Now they are arguing and harassing by calling every day to pay the bill else they will send a recovery agent to our home to collect it.

I had the nightmare of my life by subscribing to the act broadband were in the first place the internet was not properly configured to work with vpn so i initiated a cancel request and after 2 days of continuous calls with customer support a person came to my home to fix the technical issue after which the team even without reconfirming went ahead and canceled the subscription were when we call back there was no proper response

Enquiry id :[protected]

On 20-feb-2020, i asked them to cancel the connection and refund my money. I asked them to cancel the connection is because they were not able to do the installation to my home. By the time of taking money from me, the sales guy (Manoj) told me that, if in case they are not able to do the installation they will refund me the entire amount.

After i raised the request for cancellation on march-03-2020 till date 16th march-2020 i have not got any calls from them. When ever i call to customer care on this they are promising i will get a call within 24hrs from back end team and resolve the issue. It has been more than 10 times i called them but still there was no response from them. I even provided them the account details and mailed the issue till date there was no response from them

I wanted to check the status of my refund. I sent email but not updates from that as well.

I called in act customer care to infrom them about my frequently disconnecting internet. On march 15 2020 1:00pm the link swithch for my connection got disconnected and the similar issue happened on february 29th 2020 and it got fixed after 4 days. I called act cs on 15th march 2020 to inform them about this re occurring issue. They promised me resolution by 15th march 2020 6pm. And they even promised me a call back, which did not happen, i called up cs after 6pm they informed me that the issue will get resolved in 4hrs. I tried reaching out to them after 4hrs. They said they are trying to review the issue and it will get fixed by monday 11am. Now it is 12:35pm monday 16th march 2020. There is no call back from any one and there is no update about issue resolution.

Service request.[protected]

Hi,
It has been 7 days since i filed the complaint. No resolution yet. Really pathetic service in bangalore, hsr layout 1 sector.
My complaint id - sr[protected].

I have made multiple complaints multiple times of the issue but they say the same thing again and again, that it will get resolved in 24 hours. It doesn't happen at all. After 48 hours it starts working suddenly for 2 hours and then again the same issue. It's been more than 10 days and it's not working. They are shameless and refusing to solve the issue. If you call them after 24 hours they say another 24 hours. They are looting the customers and fooling around. I am a student with my exams nearby, ihave already paid money for 6 months. Request you to get my money refunded and the connection discontinued. My contact number is [protected]

Hi,

I am deeply saddened and annoyed by the act of act fibernet. They insisted me to take the service and forced me to pay the complete amount. Now, it is important for me to use the internet at home as i have to continue my service to the organization i work, based on govt. Of karnataka's shutdown order.
If you (Act fibernet) cannot provide service please refund my money so that i can get ther services from the genuine company in the market.
I would never recommend anyone to take their services at any cost. Pathetic people, service, company and their executives.

I have asked for new installation on 7th march. One of its executives came to our place and collected money too saying that device installation would be done within 48 hours. It's been 8 days now device had not been installed yet. Whenever i call that representative he often doesn't lift the phone and if he lifts also would be saying that he would be coming within an hour and never showed up. I tried calling customer care too every says that we will look it as high priority issue and would be connecting to higher officials within 24 hrs even they didn't show up. If i face this negligent behavior while installation, can i expect quick response when we get an issue in future. My account id is[protected]

ACT is one of the worst internet provider they have taken money from me on account of providing internet connection. I paid the money on 1st Mar 2020 and have been following up with them daily. Every time they promise to return the call in 24 hours multiple days have passed still no one called to process the refund. No internet connection for 3 weeks now and no refund.

Hi team,

I paid 1000rs amount for reconnection on 19th feb 2020 but shifting and internet connectivity not yet done upto 4th march due to this delay i raised refund request sr[protected] but regarding this refund process i didn't get any call and further updates from act refund team, please start this process asap.

I received a link to my mobile to enter bank details but if i enter otp along with bank details i got error message saying that "otp has expired, please try later even if it try multiple times also.

Details:

Reg mob: [protected]
Name:vegi siva ramanjaneyulu
Reg email: vegi. [protected]@gmail.com

On 3rd mar, i paid for rs 3749 for a new connection (3 months pack). Act fibernet agent said a technician will come within 48 hours and give connection. However when technician came (On 5th mar) he said there is no installation box in my area and hence i will have to ask for refund of my money. I called customer care as soon as this happened and they said they'll initiate the refund soon. It's been 8 days since this happened and every day i've been calling them and every time they say that the complaint is registered and will be solved in 24 hours. Nothing has happened yet. I even sent and e-mail to their help desk id but no response from them.

This is almost 5th time that I'm complaining about this ### Act broadband company, they take so much of money from poor people like me who puts some of his hard earned money to son of the ### companies like Act Broadband for internet service, but then they won't provide proper service, for the last two months I have been not getting internet, ### tell this and that reason, I have been paying 1600 every month, which is just getting wasted like that, they are enjoying our hard earned money, but then we are unable to enjoy there internet, I think companies like this should be shutdown so that poor people won't get into there trap, I think this company is located in rajajinagar. I know I'm helpless even after writing this, coz this is india, ### government is not at all worried about the common people out there, but then still I'm writing this, to feel that I'm doing something at least as a common man, I hope you understand my feeling, I'm hurt, if something happens to me, Act internet company is responsible for the inconvenience caused to me.

Act, one of the worst broadband service providers in the country. And it applies same to customer care also. Tell you the same story agin and again like your issue will resolve in 24 hours. Now to this message some of act guy also do the same thing. Friends don't make mistake of takin connection from act. They take money and they enjoy it. You won't get your money back and also you won't get internet connection

No internet connectivity from past 6days and several complaints have been logged with act fibernet but no resolution as on today. Fed-up in following up service provider hence logged complaint with consumer complaints. Account no:[protected] and expecting fast solution on this. Team can contact me on +91 [protected] to avoid further escalation to higher authorities.

I requested for connection on feb 17-2020. Agent of act came and took money for 3 months and promised me to give connection with in 2 days. I waited for 6 days but didnt get the connection. Fake promises while taking money. Then i called customer support for cancellation of account and refund my 3 months of money. I registered complaint on 23 feb 2020 to refund. Every day i had followed up calls with customer support, they say we will arrange a call with in 24 hours from refund team. Its been 15 days now, had to follow up with them daily, but no one is resolving this issue. Need my money back now. Pathetic experience with act. Nor gonna suggest this to new customer.

Cz care has asked me to pay 3849/- for a three month subscription. However two days later they called and said there is no installation in my area and hence will refund the money.
I had transferred the amount to them on 18th feb. Till today i haven't received any call or email from act regarding the refund status. When i called cx care they said the amount was already refunded back on 27feb. However when i checked my statement there is no amount credited. And now act is not responding to my emails as well

The box on my premise had been since june 2016 and the connection is registered on my father's name. Recently i discovered that actcorp has never paid any discount until now.

I had been following up with their customer care, nodal officer and appellate authority on this for more than a month now over the phone and emails but they always say they will give a call back and never do that. Everytime i raise a ticket with them they simply close it.

I have all the proof with me of my repeated complaints to these guys, somebody please guide me on taking them to the consumer court. I do not just seek power discount now but also compensation for all the hassle i faced so far.

Thanks

I applied for new connection and paid amount on 27th feb 2020 and submitted all required documents. Act send a system generated form with account number and i received sms from act "we confirm receipt of rs:3750 via cheque towards act fibernet a/cno[protected].in case of queries pls call [protected] or [protected]."

After all this payment and documents, no one has came for installation till date (Today is 5th mar 2020).

Contacting act customer care every day and every time same answer sir we will finish this in next 24 hours.

Called sale executive who took payment and collected document, he is not picking call nor replying.
Sales executive contact no :[protected]

Action should be taken against the act.

My caf no.[protected].
I paid for new broadband connection and act fibernet executive said that installation completed within 24hrs but its not yet installed till now. I called executive they are said that we are look into this issue. Whenever i called they answered like that only. After that i raised complaint ticket no. Sr[protected]. After complaint also issue not resolved
Pls resolve this issue as earliest possible.
Thanking you

I was having ACT Rapid plus monthly plan.
On 18th Feb, the plan was changed automatically to a higher value Blaze 6months plans without any request from my side. At that time I was not at my home for 1 week.
When I noticed the same after coming back on 21st Feb, I requested for reversal of plan to ACT Rapid plus monthly which was done on 25th Feb.

Now the company is charging an amount for higher value blaze plan on prorated basis. I have raised request 6 times with the customer care and escalated the request multiple times but no one is willing to help.