ACT Fibernet Complaints & Reviews

I've spent numerous hours arguing with Act's useless customer care team over a period of 8 months and this is exhausting.

Let me get to the issues I have now:

1. Wrongfully charged for WiFi Router:

I Bought your act broadband connection back in April 2019 when one of your sales guys approached me with an offer and at the time of connection, I was told that if I pay for 6 months upfront, I will get free installation and wifi router.

So I opted for that offer and completed that term (April to October 2019). Which should've meant that the wifi router cost was absorbed within this period.

Now when I renewed the connection again in October for 6 more months, I opted for 6+1 offer since I didn't need the router again.

But now that I have cancelled your connection in November, you have charged me for wifi router which shouldn't have been!

I have raised numerous complaints about this from past 1 week and all complaints including the one below were closed WITHOUT EVEN TELLING ME WHY!

I'm calling your customer care team EVERY SINGLE DAY to ask the status of this charge and my refund and not a single one has done anything about it!

This is really getting on my nerves as you guys as a company have failed miserably to even address a simple issue.

Can you make sure I FULL REFUND (Deducting one month charge for October) and I get someone to call me and confirm this?

2. REFUNDS:

I Have been sending emails after email to your refunds team with my account details and have already sent 5 emails till date with the account details.

But today I get an email again asking for the same info and finally you guys closed the refund request stating I haven't sent the Bank details!

ACT Account No.:[protected]

I have applied for act fibernet internet on 23/10/2019.

I was selected "act blaze" plan and paid rs. 3750/- which i had received payment receipt.

With a high expectation, i had applied for act fire next connection.

Before submitting all my documents, sales executive used to call me twice in a week to submit the documents for new connection process.

Based on the executive representation that, entire process will take two days and on 3rd day installation will be done.

The above said connection was very much essential, i had agreed to proceed for new connection.

Dispute so many request and reminders, act team was failed to fulfill the customer requirement.

I never expected this and worst service from act.

I this regards i have escalated (Sent emails) to act nodal officer and appellate authority, but no response.

Act : account number is[protected]
Payment number : p[protected]
Caf no :[protected]

Hi, i want to deactive my account, i called them and told to deactived my account on 26/11/2019, they raised ticket sr[protected], and said that it will be deactived in 48 hours, i got the same as sms, but they did not deactivated my account. Then i called again and said i[censored] dont deactive i wont pay bill asked them twice on[protected] they said they have deactive in 4 hours. I mailed [protected]@actcorp.in, and also to nodal officer nodalofficer....

I am trying to reach out to act regarding internet issues since so many days and sometimes months too and still there is no proper response from act regarding this issue i have raised several tickets and still i haven’t received a proper response and this issue keeps happening atleast 3 to 4 times in a month where when i have to work from home it’s really hectic without a internet connection which is of no use and i am paying my bills for the connection on time... If not paid for one day they levy penalty charges on bill whereas if no internet connection is there for a day i don’t see any discount or atleast a apology from act rep’s. Indeed i get a rude behaviour in return when i complaint of this issue and when i also intimated the act rep available on this ‭+[protected]‬ mobile number that i’ll be raising a consumer complaint still i get a response as rude as consumer complaint can’t do anything.

I request you to kindly check on this issue and please get back to me at any point and this kind of behaviour from a service provider is not at all acceptable.

I had opted for re-connection and when team called on oct25th i had clearly told not activate anything, but confirm on the availability in my area, as i had very bad experience last time too, after full payment it was told not available in my area.
As usual they ignored customer requirement and did what they want to and activated my account from oct 24th itself, and even showed due amount against my account
Connection to my house was provided on oct 31st and i didnt had proper wifi router as i hadnt discussed any particualr plan with act, it was told me that customer care will take care of billing changes and some plan was explained and i did payment of rs7500 (Sixmonths advance payment free wifi router and 1 month free internet) on nov1st (A blunder).
After that its gone, inspite of my repeated followups to customer care numbers, each time a sr ticket was raised and closed without any resolution next day.
Nodal officer number is not at all connecting and i did mail nodal officer and appellate authority, their escalation contacts, tweeted on their official twitter handle, even on app left comments, and no use it was just an automated standard message like this is not the experience we want you to have so on
And from last 1 week, haven't heard anything in-spite of repeated mails/tweets
One of the pathetic service i have ever experienced, i will never ever suggest this act to anyone in future

Account :[protected]

Hello,
This is Dinesh and I requested for a new connection but that was not done on on-time even though they took money from me. Hence i asked to refund the amount by filing a request on Nov 5th 2019 and the complaint number is SR[protected]. I am keep on following with customer care, every one is saying you will get call in 24hrs. But i didnt received any call. After repeated followups, after15 days i got an email asking for my bank details and i sent them. After that im not receiving any update. When i call customer care, again they are saying you will get update in 24hrs.. But nothing is happening. Can you please help me in sorting out the issue.

Details: i’m the authorized account holder, and my name is abhishek kumar singh. Customer id is[protected].
Issue: my connection was disrupted (14th november, 20190 due to construction in the building where the junction box was setup. Post which i raised a complaint with customer service executive about the disconnection. Unfortunately the same time my tariff plan came to an end. Therefore, to receive services i did a recharge...

This is pavani durga tanakala, i recently raised concerned regarding refund my paid amount due delay of net work connection/installation on 23rd october 2019, please check and refund my amount asap.

Details are mention below.

Name: pavani durga tanakala
Reg mob:91-[protected]
Reg mail: vegi. [protected]@gmail.com
Refund request: sr[protected]

I have made a payment in advance 10months, i am not satisfied internet connectivity, iahve raised ocmplaint to calacel the service and refund the amount, till now not recover the router and many times i have updated to customer service they are not ready to recover the router and refund the amount can you please help to initiate the amount.

[protected]
[protected]@gmail.com

I have take broadband internet connection in june 2019 and since then my broadband connection was gone offline and everytime i have to raise a complaint using the app. I will get a message saying one of the switch is down and it will be retcified in 4 hours. But i will get the connection by evening 5.00pm. From november 6th act is disconnecting the connection by 10am and comes back by 5.00pm this has been a routine and i have to raise complaint almost everyday. Inspite of call customer care often i dnt get proper response from them and never get chance to speak to a technical team. I work from home and need a stable connection. I have made payments for 3 months and now november month is fully gone without using the service properly. Last weekend and this weekend is fully in operational. I have attached all the messages related to the tickets raised. Please take necessary actions against act. I would request the company to return back my money since almost a month i'm without the service.

Took act internet considering the speed but it does not work very often. Got fed up complaining. Only temporary action taken and again after some days the issue continues. No permanent action taken. If the internet not working it is totally company's fault and should provide waiver in the bill for the days when internet didn't work. Act is neither taking responsibility to provide continuous internet to customers nor accepting the fault and reducing the bill. Requesting action.

I had booked a new connection for internet from act in bengaluru. Brajesh from act came and checked the locality and told me that there is a box available in the nearby building. I told him specifically to check again and he said it is there. He then takes about ₹7500 from me. Next day installation guys come and tell me there is no box nearby and they need to put a junction box in my building which will need power, which was not permitted by the building owner.
Installation guys and i tried reaching out to brajesh at that time but his phone was busy. After this, brajesh has stopped taking my calls, switched off his phone and now declining my calls. It has been 4 days.

I called customer service to ask for a refund but they keep on giving sweet talks and not a solution. They would abruptly close my refund request and i have to call them up again to get it reopened. Basically i don’t have any internet installed and act refund team won’t get back to me on refund request. No call from their supervisor, sales guy or refund team. They are scammers.

We raised a request for relocation on 13th november 2019, opted 3 months package and paid for the same. Not given the connection till now, we called the customer care more than 20 tumes. No one is taking responsible for the connection, everytime when we call them the same answer from the executives that they are escalating to next level. Till now no one is reached us. Finally we asked to refund the amount which we have paid.in that case also no response from them. Really frustrating. Please take action

I am active subscriber of act broadband internet connection. And my customer id is[protected] and on 15th of November 2019 i raised complaint that i am not able to access internet and i can literally see the cable wire cut down and laying on my terrace. And its been almost 6 days issue is yet to be resolved nobody from act bothered to inform why this is so more frustrating thing is two days back act team closed the ticket saying its resolved but i could still see the cable wire cut untouched by anyone no one showed up and every day i have to call customer care service and get connected to a new person every other day explaining all issue from the beginning taking almost 40 mins or so and i get same response from every other person saying it will be resolved and now again today 21st November i got message saying ticket closed without resolution please help me on this

Hello,
I have initiated a request for a new connection on oct 27th 2019 by paying full amount through credit card by an agent of yours. He said it will be installed in 5 days max. But after complaining daily for 15 days it has not been installed till now. I have also raised the refund request on 2nd nov 2019. You ave mentioned in your refund policy that it will take maximum 15 days for refund. Still after 22 days the amount has not been refunded. I am contacting your poor customer care for the past one month and daily the issue is getting escalated with the assurance that it will be solved within 48 hours. You really know the value of 48 hours. Really a pathetic service from your side. I need my refund amount as soon as possible.

I am an act user for more than 2years and from last year i have been facing repeated issues with the connection, almost every weekend i have logged a complaint, act field team comes on monday (By that time the issue gets resolved) and asks me to check the connection status and closes the request, none of your team managers responds in a better way and gives a call back and looks into the issue seriously, recently i have raised a request for relocation of my connection i. E, on 5th of november and informed team that i will available in the new address after 15th and asked them to do the other process, inspite of me following up with the team repeatedly, no one has contacted me and on 17th when i have called for update, they were very rude and told it will take more 2days of time to get it shifted, i am seriously fed up with the kind of support and requested for cancellation due to this kind of service and unfortunately even that is not being cared, this is my account number for act[protected], you can see the number of tickets i have raised and the people worked on those tickets, hope you look into this seriously and make the customer support or act better.

Just because of the customer support i am cancelling this connection.

I have taken connection on[protected] and paid for 3 months. From that day i'm not getting internet from night 8 pm to 10am the next day morning because the cx box to which my router is connected is being switched off by the members of the house in which cx-box is being installed.
The person who came for registration has already known this but still he made the installation in the same way though i asked for the details and asked him to install it in my house to avoid disconnection. I have called that person for so many times to change but inspite of resolving that issue he used to call the house owner and asked them to switch on. This has been continuing regularly so i have called to the customer care and raised the complaint they said it would be resolved in 24 hours but it has been 2 days no proper response. I'm still facing the same issue. The house in which cx is installed is next to my house they have only 1 switch for all their electronics and cx. But i cant always go and ask them to switch on at night. Times. My office timmigs are from 10am to 7pm and i need to attend meetings online. The purpose for which i have taken this connection is useless. Im not at all satisfied and my money is being wasted every day

Ticket details
#sr[protected]

It was on 6th October, I requested for shifting my ACT Internet service to my new location. And the technicians of the ACT team took almost two weeks to inform me that the ACT internet service is not available at my new location. And after that, I raised a request for disconnection of the service, and in turn, the technicians took another 10 days to process the request. After this, I raised a request for the refund of the money for the non-usage days, and I was promised that I'd get a call enquiring my bank A/C details to process the refund.

When I call them now, the customer care execs are telling that it's not possible to refund, and it could only be waived if at all I get the connection back or referred anyone else. This is ridiculous if at all we (customers) are past the due date, even a day late, they (ACT ISP) would levy fine upon us! And now I've been told that I wouldn't be getting my refund! Why and how is this even possible? Why isn't there proper regulations on these internet companies? Because of ACT ISP's internal issues or incompetencies, we (customers) have to bear it, and on top of all, we have to pay the fees at the right time!

For my issues with ACT ISP, I'd to call the customer care execs more than 30-40 times, and with a waiting queue sometimes going up to half an hour! I need them (ACT) to resolve my issue, right now!

Since past 1 month their was a connectivity issue evry 2 days once every time we call they will say come link has broken and crap things and it can only be resolved the next day and the next day also they will take there own sweet time to come and resolve and they are least bothered to call and tell what was the issue for..in a week i have been struggling but not able to attend my meetings remotely and had to run late night to office... No mobile networks works properly in our area kurubarahalli... And hence we have taken those connections paying high amount and these are the kind of response they give... If they are not concerned about customers they should never provide their service... Really unhappy with act internet services and never gonna recommendd this to any

Very disappointed with your amending offers.. I got a call from someone in act team to pay on 10/11/2019 even before due date. Later i got below sms with offer of payment before 12/11/2019 which i have done to avail offer.

I recieved below sms on 9/11/2019 and i have paid my bill on 11/11/2019, but i dont see below offer applied to my account even after 72 hours.

Sms :
Dear patron, as a privileged customer, you are entitled for an free speed upgrade from 40 mbps to 75 mbps & also get 150 gb additional data free. Pls pay your dues of rs.808/- before 12th nov & activate this offer in next 72hrs.

After i mailed to act helpdesk they created ticket sr[protected], but i received below response. This is really very bad to cheat customers for getting bill amount before due date and not standing with the promises w. R. T offers

Dear customer we are unable to process your waiver request. Pl contact customer support in case of any query. Your ticket no sr[protected] is closed. Please share your feedback on https://soa.actcorp.in/fb/csat.php?type=SR&id1=[protected]&id2=SR[protected] to reopen the ticket reply n to [protected]. Download the act fibernet app to experience one stop solution to all your account management needs. Team act fibernet

Please revert back..

Regards
Somasagar