ACT Fibernet Complaints & Reviews

I had booked a new connection for internet from act in bengaluru. Brajesh from act came and checked the locality and told me that there is a box available in the nearby building. I told him specifically to check again and he said it is there. He then takes about ₹7500 from me. Next day installation guys come and tell me there is no box nearby and they need to put a junction box in my building which will need power, which was not permitted by the building owner.
Installation guys and i tried reaching out to brajesh at that time but his phone was busy. After this, brajesh has stopped taking my calls, switched off his phone and now declining my calls. It has been 4 days.

I called customer service to ask for a refund but they keep on giving sweet talks and not a solution. They would abruptly close my refund request and i have to call them up again to get it reopened. Basically i don’t have any internet installed and act refund team won’t get back to me on refund request. No call from their supervisor, sales guy or refund team. They are scammers.

We raised a request for relocation on 13th november 2019, opted 3 months package and paid for the same. Not given the connection till now, we called the customer care more than 20 tumes. No one is taking responsible for the connection, everytime when we call them the same answer from the executives that they are escalating to next level. Till now no one is reached us. Finally we asked to refund the amount which we have paid.in that case also no response from them. Really frustrating. Please take action

I am active subscriber of act broadband internet connection. And my customer id is[protected] and on 15th of November 2019 i raised complaint that i am not able to access internet and i can literally see the cable wire cut down and laying on my terrace. And its been almost 6 days issue is yet to be resolved nobody from act bothered to inform why this is so more frustrating thing is two days back act team closed the ticket saying its resolved but i could still see the cable wire cut untouched by anyone no one showed up and every day i have to call customer care service and get connected to a new person every other day explaining all issue from the beginning taking almost 40 mins or so and i get same response from every other person saying it will be resolved and now again today 21st November i got message saying ticket closed without resolution please help me on this

Hello,
I have initiated a request for a new connection on oct 27th 2019 by paying full amount through credit card by an agent of yours. He said it will be installed in 5 days max. But after complaining daily for 15 days it has not been installed till now. I have also raised the refund request on 2nd nov 2019. You ave mentioned in your refund policy that it will take maximum 15 days for refund. Still after 22 days the amount has not been refunded. I am contacting your poor customer care for the past one month and daily the issue is getting escalated with the assurance that it will be solved within 48 hours. You really know the value of 48 hours. Really a pathetic service from your side. I need my refund amount as soon as possible.

I am an act user for more than 2years and from last year i have been facing repeated issues with the connection, almost every weekend i have logged a complaint, act field team comes on monday (By that time the issue gets resolved) and asks me to check the connection status and closes the request, none of your team managers responds in a better way and gives a call back and looks into the issue seriously, recently i have raised a request for relocation of my connection i. E, on 5th of november and informed team that i will available in the new address after 15th and asked them to do the other process, inspite of me following up with the team repeatedly, no one has contacted me and on 17th when i have called for update, they were very rude and told it will take more 2days of time to get it shifted, i am seriously fed up with the kind of support and requested for cancellation due to this kind of service and unfortunately even that is not being cared, this is my account number for act[protected], you can see the number of tickets i have raised and the people worked on those tickets, hope you look into this seriously and make the customer support or act better.

Just because of the customer support i am cancelling this connection.

I have taken connection on[protected] and paid for 3 months. From that day i'm not getting internet from night 8 pm to 10am the next day morning because the cx box to which my router is connected is being switched off by the members of the house in which cx-box is being installed.
The person who came for registration has already known this but still he made the installation in the same way though i asked for the details and asked him to install it in my house to avoid disconnection. I have called that person for so many times to change but inspite of resolving that issue he used to call the house owner and asked them to switch on. This has been continuing regularly so i have called to the customer care and raised the complaint they said it would be resolved in 24 hours but it has been 2 days no proper response. I'm still facing the same issue. The house in which cx is installed is next to my house they have only 1 switch for all their electronics and cx. But i cant always go and ask them to switch on at night. Times. My office timmigs are from 10am to 7pm and i need to attend meetings online. The purpose for which i have taken this connection is useless. Im not at all satisfied and my money is being wasted every day

Ticket details
#sr[protected]

It was on 6th October, I requested for shifting my ACT Internet service to my new location. And the technicians of the ACT team took almost two weeks to inform me that the ACT internet service is not available at my new location. And after that, I raised a request for disconnection of the service, and in turn, the technicians took another 10 days to process the request. After this, I raised a request for the refund of the money for the non-usage days, and I was promised that I'd get a call enquiring my bank A/C details to process the refund.

When I call them now, the customer care execs are telling that it's not possible to refund, and it could only be waived if at all I get the connection back or referred anyone else. This is ridiculous if at all we (customers) are past the due date, even a day late, they (ACT ISP) would levy fine upon us! And now I've been told that I wouldn't be getting my refund! Why and how is this even possible? Why isn't there proper regulations on these internet companies? Because of ACT ISP's internal issues or incompetencies, we (customers) have to bear it, and on top of all, we have to pay the fees at the right time!

For my issues with ACT ISP, I'd to call the customer care execs more than 30-40 times, and with a waiting queue sometimes going up to half an hour! I need them (ACT) to resolve my issue, right now!

Since past 1 month their was a connectivity issue evry 2 days once every time we call they will say come link has broken and crap things and it can only be resolved the next day and the next day also they will take there own sweet time to come and resolve and they are least bothered to call and tell what was the issue for..in a week i have been struggling but not able to attend my meetings remotely and had to run late night to office... No mobile networks works properly in our area kurubarahalli... And hence we have taken those connections paying high amount and these are the kind of response they give... If they are not concerned about customers they should never provide their service... Really unhappy with act internet services and never gonna recommendd this to any

Very disappointed with your amending offers.. I got a call from someone in act team to pay on 10/11/2019 even before due date. Later i got below sms with offer of payment before 12/11/2019 which i have done to avail offer.

I recieved below sms on 9/11/2019 and i have paid my bill on 11/11/2019, but i dont see below offer applied to my account even after 72 hours.

Sms :
Dear patron, as a privileged customer, you are entitled for an free speed upgrade from 40 mbps to 75 mbps & also get 150 gb additional data free. Pls pay your dues of rs.808/- before 12th nov & activate this offer in next 72hrs.

After i mailed to act helpdesk they created ticket sr[protected], but i received below response. This is really very bad to cheat customers for getting bill amount before due date and not standing with the promises w. R. T offers

Dear customer we are unable to process your waiver request. Pl contact customer support in case of any query. Your ticket no sr[protected] is closed. Please share your feedback on https://soa.actcorp.in/fb/csat.php?type=SR&id1=[protected]&id2=SR[protected] to reopen the ticket reply n to [protected]. Download the act fibernet app to experience one stop solution to all your account management needs. Team act fibernet

Please revert back..

Regards
Somasagar

Service account no:[protected], i made request of relocation in same area just 4-5 kms from existing house on nov 8th
Through app they have given me acknowledgement with ticket no - sr[protected],
Since than started since 10 days am daily requesting through mails to nodal officer of act that plz send the technician once they will call me and asked about new address and than that fellow will tell that is not my area so il forward it to concerned area people and than again after 2 days other person will call n ask me the same address same story that person will tell i don't understand since 10 days daily i wasted my time to get the relocation service plz customer service is pathetic they are not bothered about the old customers.

I have made a payment Rs 4381 for getting a new internet connection
During payment the money got deducted from my bank account but the
transaction failed with blank page. I didn't get any payment receipt from ACT as well.

I waited for more than 15 days but the money is not still refunded

Transaction ID: BIL/ONL/[protected]/Atria Conv/ACTTV_RICI81647

Every time when I call the helpdesk, they say concern team will respond but not received a single call or an email for the past 16 days on this and no clue on my compliant status as well

I have requested to disconnect my internet service from august 31 2019 as i was relocating to a different city. Service request no for the same is sr[protected]. It was closed on the same day. I paid for the month of august as it was prepaid and it is supposed to be no due after the disconnection. But it is showing up rs. 319.11 due amount in my account, not sure what these charges for.

I have been using act fibernet since months and was suddenly we donot have the internet, we raised a comolaint regarding this! And now, the problem was not in the router and it was within the wire cable that has been damaged.
We kindly requesting you, to take this complaint seriously and possibly make sure to provide us the best internet connection.

Hello,

I just changed to act fibernet one month back by hearing the feedback from friends. But it's not that much great highly disappointing.

Our internet connection is not frequent its disconnecting often and then it works automatically then goes off.. Upon raising multiple ticket there is no proper solution for me. Later one technician found that we are connected far away from the junction box and the cable length is greater than 80m. So we requested for a junction box in our apartment still these people are refusing to give the connection to our apartment.

Now they are saying its not possible to give connection to this area. Then why the hell are you accepting our request in the initial stage for providing the service.

I had taken fibernet connection from act in the month of april 2019, had made a prepayment of 6 months, i have not got a single day of internet connection, poor response from act customer care for last six months and they have not refunded the money even after no service for 6 months. I m not the only person facing issues with act fibernet, they have cheated the entire locality.

Kindly help me get my money back.

On 13 nov the internet in alwal area, hyderabad, telangana went down.. As of
16 november this issue has still not been resolved despite a ticket being raised.

Further i am not being informed of any progress on the ticket and the "customer service" is not answering my calls.

I want this issue t be resolved at the earliest.

Tcktid: sr[protected]

Sir,
Hai, i jayasimha mr resident of no. 415, 8th main, padmanabha nagr, bsk 2nd stage, banglore, karnataka.
I request you to cancel my connection and pl shift your junction box in our premises any ware
My account detail
Name: jayasimha m r,
User id:[protected],
Acciunt no:[protected],
Invoice date: 01/07/2019,
Our building is going to dismantle on 23/11/2019, so pl make arrangement
I hope my request will full fill soon
Thank you

Yours

I have paid the amount for six months i. E3680, i had been promised that it will be done in 48 hrs. By today it completed 10 days and the service person who made false promise is not picking up the call. I have been following up with customer care, which is useless and the will ask for 24 hrs time, in which they won't do nothing. I have asked for refund and didn't any status regarding that.

I defaulted my internet payment this month and the account was suspended while i was using internet 3 days ago, i paid immediately and was told that it'd take 4 hours for the payment to be reflected in the account and for the account to be activated again. It's been 48 hours with no activation what so ever. After making over 14 calls and multiple "please wait for an hour, it will definitely be activated" requests, i spoke to a nodal manager, who wasn't sure when it could be activated.

My connection is 40 days old and i have already faced multiple network failures with your connection.
My current issue started on 10th nov 2019, it still persists. I have raised a complaint via phone. Via app. Written mails to nodal officer and appalate authority blr. No response. Horrible service. I have spent several hours on the phone trying to get my call escalated. No response.
The most unreliable, irresponsible team i have ever seen.

My problem is still not resolved
Your act fibernet request sr[protected] is expected to be resolved by 11/12/2019 05:00:00 pm (Mm/dd/yyyy) t&c apply.
Our new helpline numbers are[protected]/[protected]. You can track the status of your service request using the act fibernet app. Download here http://is.gd/actapp