ACT Fibernet Complaints & Reviews

I have raised complaint that my internet connection is not working from monday 28.10.2019 and till now 02.11.2019 it is not resolved. They closing the complaints without resolving customer complaint. Very worst customer service from act. While i am speaking to customer care they're opening new complaints again but at last my issue it not solved. They are sending bill every month correctly likewise they have to attend and resolve the complaints...

Act is the worst service provider ever. I have been using this for around 6 months and i may have complained for ~ 20 times. Every weekend the internet goes off. Normally they say they take 24 hours to resolve but every weekend they say there is a major fiber cut in the area and will take 2 days to solve.

These guys have heavy traffic during weekends which they are unable to handle.in order to cope up with this heavy data traffic,...

I have been having act for last few years, sometime in march/april i subscribed to 6 month pack expecting a good deal with netflix. I was disappointed with the whole deal as i could not take advantage of getting netflix concession due to act red tape and sick customer service

The payment was valid till oct 31 st, i called up act customer care early oct and in one of those rare cases got to speak to their person. I asked for...

Hi,

When i move the new premises, i have requested act internet service provider to give me a separate connection and it should not be shared to neighbors since we got so much disturbance from the support team if there is any complaint registered. They agreed but they started coming to home and requested to take a connection from the device for the neighbors. Initially we refused and allowed to take a connection to our neighbor....

My account id is[protected] and my name is aniket. I had booked act blaze plan on sept 1st 2019 and prepaid for 3 months by paying 3750 inr and got free installation and router. But after a month i had to relocate and act told me there's no feasibility at my new address so i should go for disconnection. After applying for disconnection on 1st october 2019 i was assured that it would be done within a week according to their policy but after...

Ticket no:sr[protected].

Initially i have raised a request for new connection by paying 6 months amount. Later when they come to my community to give connection, my community didn't allow them as community banned act a year ago as they were not maintaining their cables well. Later i have cancelled connection and asked for refund. They didn't refund for more than a month now....

I am using act fibrenet since 3 years. However i ised to use in only mobile. Now i have connected it to my smart tv just 3 days back, i have seen abrupt usage in data without consuming much.in a 3 days, consumption went to 70 gb. We only wantch movies mostly for 3 to 6 hrs a day. But 70 gb in days is quite phenomenol. If we watch anything online then only it has to be computed in upload of data, without dowloading anything, i am getting alert...

I requested for new act fibernet connection. One of their executive came to my premises and charged me online payment for 6 months. (4000+ inr/)

The initial commitment was to setup new connection on same day.
No one has initiated the connection for 3 days. Due to my internet urgency, i explained the situation with customer service and requested for withdrawl and refund process.

Since one month, act fibernet...

Act fibernet
2nd and 3rd floor, indian express building, no. 1 queens road, bengaluru - 560001 helpdesk. [protected]@actcorp.in [protected] [protected] [protected] [protected]

I logged in a ticket 8 days ago and it is still not addressed. Pranesh kulkarni ([protected]) - their representative reached my residence after calling them so many times and checked. He hit the hard reset twice on the router and checked. Later he says...

I have been receiving multiple calls on a daily basis from act and its automated calling system to activate the connection. I did inform them multiple time that their service is not available in my area and asked them to remove my number from their database. Even after multiple time stating the same. They continued to call me so had to block their multiple numbers. Now i keep receiving calls from 10-15 new numbers every 2 days and worst of...

Hello,
My account number is :[protected]. Ive been with act fibernet for the last two years now and ive been facing regular disconnections, particularly during the morning time. I've raised several tickets during the course of the year, i also had technician coming and checking my place and concluded that problem was the switches and not at my place.
Yesterday again i got interruption around 10am. I raised a ticket again...

Hi

I am act fibernet consumer and been using this connection for past 36 months
Recently i had a situation to shift to new place which is barely few streets away.
So i raised a ticket on customer care for shifting purpose and there were least response on the first hand and next very shocking fact is that the shifting amount they charge (600 rupee) on the customer is really very high.

Kindly reason...

Hi,

I was using act broadband for past two years or so. Recently i moved to a new place in bangalore (Whitefield to marathahalli). Act informed me that i will have to wait 7 days for a shifting of connection. I informed them i am not interest to shift rather cancel the connection as 7 days is not acceptable for me. Instead of proceeding with the process to cancel, they transferred my call to a 'tension team' where i spoke...

As reliance telecom issues without dcoument like aadhar, pan, voter i'd. And address proofs etc.. So that frauds can use this sims makes fraudelent calls to the ordinary people and sending messages in the name of other companies like paytm etc... And cheating the ordinary people and this interrupt the digital india dream to go ahead. So don't allow the frauds to escape... As mobile no. No. Is the identity of a bank customer as well as in...

Hi

My name is sreenivas. I am not able to connect act fibernet, my account id is[protected]. I paid bill also till nov 15 th. They are not provided internet still last 3 days onwards.

I have mailed to applette and contacted customer service but no response.

So, if i will go for disconnection the remaining days as whom will pay me?

Why you're not responsible to my questions?br...

I requested for disconnection many times and asked for the money back offer they offered (15 days money back) on the 6th day o[censored]sage of internet. I was informed that they would be sending the guy responsible. As they didnt send me one i again put up the complaint after a week. Was again informed that i would be getting the check in 15 days and will disconnect the internet service. But still now i havent got any response nor the internet...

I had requested for a new internet connection and made a online payment of 7498 rupees on October 2nd. From the sales person team they told that there is no possibility of giving new connection in my residential area because there is an operator problem.

Trying to reach out to the customer care, via email, via Twitter and phone calls but no one is helping to get my amount refunded.ufortunately i am not getting any response...

I had registered a complaint on 23rd sept regarding removal of the box. They informed me it will be done in a week's time. I was then told to clear my previous dues because i want to disconnect the connection as well. I cleared my dues. Now they have reconnected and charged me when i have never even used their connection!
Act team is not responding and keep on delaying the request for disconnection. It has been more than a month now...

Hi,

This is a very unprofessional services from act net. While giving connection representative (Ahmed +91-[protected]) followed like anything. After taking connection on 26-july, it got activated in 3 days and worked fine for 1 month.

We started suffering from september mid and raised complaint on 21-sept-19, complaint number assigned "sr[protected]".

Now it is more than a month that complaint...

As a creator in youtube i got a worst experience with act regarding billing, connectivity, fake promises, cheating, unwanted disturbance, personal and my business loss oh my god

Complete cheating of act

Jumanji gaming is going to come to social media with a inhuman activity of a frustrated customer breaking act property and telling how act is cheating people. Expected resolution think before responding me with...