ACT Fibernet Complaints & Reviews

All wire connection having perfectly but y connection not come don't know. I already complaint to customer care but not any one. Network symple showing world simple. I tried many more times to solving myself. Its all good but not come i dontknow. Error showing outside having some problems. I think wire anything damaged on outside of building. So pls arrange technician quickly.

I just got enough of this "your issue will be resolved". They dont even have a perfect billing strategies. I have paid for 18+6 month package in june abt 12400 or something and due to its low connectivity i have opted for a upgrade to 100mbs plan which was indeed done with in a sec! And i used it for a month of aug - sep. They generated a bill of about 22000 of 18+6 mnths pack. Yes its fine but what about the money i had paid earlier?? For june[protected]. It was not deducted.. I called them and asked them to downgrade my plan as it was earlier so that bill will get adjusted. Noooo a big no.. They downgraded the plan and generated the bill of 15000+ for 18+6 pack.. I raised many tickets and i got the same response that it will be resolved.. They say that the bill is pending but they have emailed me newly generatdd samee bill now.. What the hell!! Where is the amount which i had paid for june 19-21!!! Yes i have used 100mbs plan for a mnth.. They would have charged it but how can it be 15000. Am not at all convinced with the bill nor with the act fibernet. Yesterday they said it will be resolved in 24 hours but no its not.. I am facing this issue since 25 sep and they have closed the ticket saying ur bill is in pending mam and the executive said yes how can it be 15000.. And generated the same bill on 2 oct so i had to raise a new ticket and now its 4 oct.. Am waiting for the issue to be resolved till 10 oct so that i dont have to face more inconvenience as its my due date for the payment.

Dear sir,

I have duly complained with consumer court for refund of my money of rs 4576/- minus rs 1711.41 as the connection was completely disrupted and was not used by me. Since the password was known to all your officials i confirm that i have not utilised the connection and hence am eligible for the complete refund.

Please process the refund immediately.

You are the chairman of the company and hence you must intervene in the matter and do justice to me immediately failing which i will lodged a suit in the high court at coimbatore.

Account number is[protected]. Ticket details for your reference ticket no:sr[protected]

I have paid for a new connection on 16th september 2019 and still not yet started connection procedure. Hence i am terminating this scheme and i need refund of rs.2443 to my account.

Please revert as soon as possible.

Thanking you,

Yours faithfully,
I. Noor uddin

There is a connectivity issue near my place Bangalore (c v Raman nagar). I had raised a complaint and it was resolved without any resolution and my connectivity was not restored.

Apparently tried reaching the customer care and everytime the when my token reached 6, my call get disconnected? No proper channel or customer service.

You guys charge hell lot of many for the service, but couldn’t provide a proper supporting channel.

Pathetic services . kudos!!

I recently relocated from jayanagar and when asked for relocation act local persobbels said they don't have received box or something near my house. But they said take direct connection and when agreed for direct connection they gave me normal connection. And now they had receiver box for new connection. It has been 2 months now and 50% of time there is no internet connection. I feel like i am being scammed. This is really unprofessional behvior from act.

I have paid for new act blaze connection and paid for 3 months amount 3750 on 26 sep 2019 with commitment of 3 days to install. Till now no connection happened nor response from act. Daily i call and same story we will response by our backend team in 24 hours but no response yet. The sales guy in bangalore named nutan is not picking my call and later blocked it. Only fake promise they provide to get it resolved soon but no response itself. Today i raised a refund request. Act team, proceed with my refund money. I lost trust on you. Such a waste service and customer experience is worst.

You really have worst customer service. We have to. Wait for hours in your call to talk to customer care rep. Your app doesn't have all complaint options. Ridiculous. After waiting for hours the call will ve disconnected. We will be in half the way or closer to waiting queue n you people disconnect the call. When we call back again we will be on more than 30 waiting. Worst is not the word for your service. Either shut down the service or give good service when you are charging. You are not giving for free.

I had logged a ticket bearing no. Sr[protected] for disconnection of broadband due to poor response from the customer support and the on field team regarding resolving the issue of "no internet". The ticket no. Sr[protected] was closed on sept 6. On sept 6, got a call from the no. [protected] offering 7 days free internet. I has confirmed to proceed with the disconnection.

Now, i have received the bill for the full month. When asked the customer care, i have been informed that the connection is still active. It is pathetic that there is no communication between the teams.. Act has taken another disconnection requested yesterday. How can the connection be activated without consent? Why has the connection be activated when it has already been disconnected. Now i am getting multiple calls to give the full history.

This is pathetic.!!

I am Jay Gupta, We applied for ACT Fibernet in Hyderabad. Before applying we called to ACT customer care I told them my address they said our services are available there. So from the app, we book the appointment to install the services we paid 4628 rupees for some required hardware and 1-month recharge. Now they are saying our services are not there and they are not refunding our money. Our prospect ID is[protected]. We have called customer care many times. Every time they said any our sales representative will call you. But we are not getting any response.

Iam having act broadband in bangalore.
Act account no :[protected]
This is a prepaid connection. I haven't recharged it since i don't need internet connection. One month, i was getting messages and also calls for disconnecting the connection. I confirmed to disconnect it from my end.

After a month, they opened for re-connection without my notice and then keep sending mails to pay due amount. I raised complaints many times, they are simply ignoring and closing the complaints without any resolution.

Act reference numbers: sr[protected], sr[protected], sr[protected]

I am requesting them to waive off the amount 2586.29/- because i didn't ask them to reopen it and this is a prepaid broadband connection. So they shouldn't send mails and calls for the payment. Their calls and mails really annoying me.

Please help me.

Thanks

My account id is[protected]
I had to recolate my connection to another home as i shifted when relocating the person who has called has not informed me about charges now after relocating now act people is telling relocating charges of rs 650 is charged.
I don't want to pay single rupees because while taking connectivity i paid as installation charges and i asked the person who called me before relocating he said no charges and who came to give connection he also didn't informed about that now you people are charging if the charges will be same i will disconnect the act
I need to take serious action on this issue.
Worst act people

Hi sir,

I have been using act digital tv previously know as acn. The management is collecting 350 rs from each customer. Even paying the amount also the management is not providing free telugu news channel 99%tv. When asked act management to provide 99%tv they are asking for 20 rs extra stating that 99% tv does not come under trai free channel list. I belong to ap where i look for telugu channels where it is my mother tongue. It is they have to provide the channel which is a free channel where they are deniying to provide. It is not particular for me but all the customers in nellore act andhrapradesh. Please look into the issue and do the needfull.

I deactivated my act account as i am moving away from the city (Banglore) and i didnt get any information on my refund and when i am calling customer care they are not at all connecting my number. Please solve my issue and get my refund money back as i paid 6 months and used only 3 months of it and deactivated by account and unable to use the act account anymore

Have tried to raise request for cancellation of account multiple types but no one takes any action. I tried telling them i am moving out of city and dont want the connection anymore and they still continue to bill me. This is grossly unfair and illegal.
This after raising an issue multiple times with them. How are they even allowed to do all this?

I have been following up very vigorously for my reconnection however this never happened. Getting in touch with thier customer service is very time consuming and ineffective

So after much efforts i stopped calling them and made my own arrangements for the internet service
Today i get a call from act on my connection as to why i am not utilising i was not informed by anyone about the reconnection
Why should they...

I have requested for a new act connection on 24-sep-19 and got a callback on 25-sep-19 morning from sales guy and he collected the money and confirmed that within 3 days the installation will be done. Next day the installation guys came and they said a new box needs to be fixed at my place and nobody called me up until 30-sep-19 regarding the same. I stay in a rental house and the box can't be fixed at my place. This should be part of feasibility check and should be done before collecting money from customer. Let me know if you have an alternative or refund my money back. My enquiry id is[protected].

We have raised complaint 5 days back to the company and whenever the ticket is raised it is being closed by the company with out even a contact or issue resolution. Since 5 days we have raised complaint. When we are calling to help desk or service center, only thing they said was our executive will contact and will solve the issue. We pay almost 8k every year to them and no delay in payment.

Who will pay us back for the 5 days no service from act. And also the same thing happens at least 4 to 5 times a year. Which make is nearly a whole month of no service from act. And we pay for 12 months and we get service for 11 months.

Last day i got a call from one executive asking me what is the matter and when everything is said he said u only buy the adapter from outside what shall we do. I said boss the rooter is of act company only and i don`t exactly know the issue. So you better come and check. Sharing with the contact number of that executive his name is mohsin - [protected].

Please take a prompt corrective action against such compaines where in they take money in advance and when we need service they offer us this things back.

This is the confirmation i got on 25th of september.

We would like to inform you that as per our records refunds of rs 7180/- has already been processed on 23/08/2019 and will be credited in your bank account within 5 working days. Please note that ticket sr[protected] has already been registered.

Today is sep30, when i called the customer care, the guy said the refund is still pending. This is fraud!!!

I have also requested for a shift connection but the team has not contacted yet..
Customer care says it will take 1 week to do so

But if a new connection can be given in a day then why 1 week for shifting. Its insane

Secondly the quality of service they are providing is really getting poor day by day. They take so long to fix small issues.

Sr[protected]