ACT Fibernet Complaints & Reviews

I paid 3800 for new installation of new connection from act broadband. First 2 days they told box is full need to put new box it will take 7 days. Now its already 15 days still i dint get any connections or updates what is happening. I called 5 times to customer care and raised ticket with high priority.
I have not received any connection or updates till now. I have not seen this much of worst services.

Regards,
Amogh
[protected]

Customer care person was impolite to the customer during the telephonic call which was regarding the payment of the act bill.
She asked me to pay the bill immediately. As i was travelling i requested her that i will pay by evening, for which she was inconsiderate and was very impolite.
Request the concerned team to take action and learn to behave with your customer.

I have opted for internet sevice. The act people took the money for registration. Post that it was really difficult to get the connection installed. After 2 days when the connection got installed the very next day the connection got cut. It's 10 days now and action has been taken. Every day a technician visits and return saying nothing can be done.

I was a customer of act and initial period of their servide was smooth. But since the launch of reliance jio and other competions, act wants to retain the customers through hook or crook. Act renewed my service without notifying me. When informed that i get a better deal in jio, they promised to talk to the concerned authorities for a better deal. But this went on for a month and finally i decided to continue the service for 6 months with act. But the website allowed only payment for 1 year. Alternatively they kept on charging for the complaint period also (I. E. Sep 2019). So its a double whammy. Now i ended up paying for 12 months of rs 14k in sep-2019. And on 1st oct i received another shock bill for rs.1028 asking to be paid for the month of sep. When complained, act says that my 12 month renewal period starts only from 1-oct. Escalation to nodal officer, appellate authority several times. But no action taken by act

I am not getting internet from 2 days.
After complaining they gave me a ticket no. And told my problem will be resolved in 48 hours. But no action taken. The problem is not solved. I unnecessarily payed 1 year subscription to act fibrenet. Is there any method for getting my amount back so that i can get rid of act fibrenet. To call customer care i have to waited more than 15 mts que to get an answer.

Datta

I raised complaint for internet connectivity no service person came and resolve that issue we are experiencing this issue and no response from act broad band
they customer support always not working
1) i called customer care support number it is always saying you are in quee your call position is more than 30,

2) I tried to send mail to act support they are not respond properly they will say our team will work on this just wait until they came (but they are not specified when they will come)

3)At last i tried to contact Chat support that one also not working they just send static message

Iam sharing My service request number provided by Act Broad band People

Service Request No SR[protected]
Date Of raised 4th Oct 2019
Resolution time should be(ideally) with in 24 hours means by 5th October 2019.

I hage made a payment for plan upgradation for 6 months. They promised 1 month free and free wi-fi router. Also they said the plan will get upgraded only if i get the new router. Estimated time was 7 days. Today it's the 10th of october. They have been dodging me everyday saying the router is on the way to my home. It's illegal use of public fund in the name of offer.

We have taken a new internet broadband connection to avail a static ip. Act executive informed us they can provide static ip like airtel, hathway etc provides the ips. But after taking the connection now they are unable to provide/configure the static ip. So the connection is not in use. We made the payment for 6 months 8206/- and 2200/- for cabling charge. We have given complaint and request more than 6 times through customer care and through...

Worst customer service provider. Customer care representative informed and raised refund process as my internet is disconnecting frequently. Account department is saying there would be no such process. Becoz of that wrong commit given by customer care rep, i have took new broadband. Who is responsible for my paid money and why they are playing with customers.

Can't they train their customer care reps properly?

Hi sir i am from andhrapradesh i have been provided with act digital tv. I have been asking 99%tv telugu news channel which is a free channel. But the management is denying to provide it. The cable collection agents are not giving the answer when calling customer they are saying we will take the request. After taking the request also they are not providing

I have booked a connection on act fibernet, a representative called me and asked for documents on whatsapp and made a promise that connection will be activated in two days on the 2nd day i got an otp from act, that guy called me and asked for otp after then he is not responding to my calls and texts. Since when they have started collecting documents over what's aap, are they really supposed to do that.

I enquired for act fibernet connection on 3 october, they came the same day, took the money but now it has been 8 days they are not giving me the connection. I called customer care several times but no one is bothered or doing anything. No technician receives the call, since past 8 days i'm calling them but no one is helping and no one receiving the call.

I have an act fiber net connection and it's having frequent disconnects. Created 7 tickets in a single month but still no response from act.

They close the tickets without even checking with the customer if the issue resolved or not. If this is the way you have to provide service then please don't provide.

My total utilization of this month is only 20 gb and i got a bill again asking to pay the amount. If the internet is not running properly why i should pay the amount.

You need to understand, having internet issues is a big problem, i am working from home most of the days in a week and facing a lot of issues due to this,

Please resolve this frequent disconnect issues, still, my internet is not working. Resolve it asap, else will definitely go for disconnection as i am frustrated now by following up multiple times calling customer care, but you are not helping.

Please find below recent complaint number:-

Sr[protected]

Below are some of the old tickets which i have created:-
Sr[protected]
Sr[protected]
Sr[protected]

Thanks
Amit rath

I have paid the current month bill amount of rs. 1237/-but we have shifted to another location. The connection team confirmed me that there is no feasibility in new location. So we have requested to disconnect the connection. Today connection got disconnected.

So, please kindly request you to refund the amount as soon as possible.

Name: r. Balakumar
Account no:[protected]

Hello

This is regarding the issue with the power backup - user id :[protected]

There is no power backup in the building for act internet. Act is taking power from the building and said to have some backup as well.

But i am loosing internet when the power goes out. I need a permanent solution for this, i do not want to relay upon the building power or the shared backup, i do have backup at my...

Dear beam fibernet, i am here to complain about your pathetic internet service and customer care services. I have been facing zero internet connection since last 4days and repeatedly trying to contact your customer service and after hours of waiting on call only answer i get is it will be resolved by today for sure and then no one comes to fix the issue. I would like to disconnect my connection from your company if not resolved in a day.
Contact details:
Account holder: idrees mohiuddin
Email: mohiuddin. [protected]@gmail.com.
Address: behind islamia degree college, yakutpura.
Registered mobile no. [protected].
Alternative no. [protected].

I called act on yesterday for new connection they came to my house took my money and assured me that i will get the connection within 24hrs i paid rs5303 for 6 months silver plan my registered phone no is [protected], now after 24hrs gone they blocked me and aren’t putting my phone, if they didn’t respond me within 24 hrs i will file fir against the guy wo looted me and working as sales executive in act

I took a act broadband connection on 10 sep, 2019 for a 6 month subscription and paid rs 5580. But due bad service no internet connection and pathetic customer care service i have disconnected my connection on 15 th sep, 2019. So i have raised a refund request on 15 th sep it self and from then every day connecting to customer care and asking for my refund. They just every time told me refund team will contact me and will get my refund with in 15 days. I have shared my ac details also to them. But till now no one contacted me from act and it seems a fraud company playing with our money. My registered mobile no with them was [protected] and account no[protected].

I shifted to visakhapatnam recently and taken act fibernet connection and they promised me to give 50 mbps speed but after taking connection not even 1 time i didn’t get that speed and always speed issues and frequent disconnecting issues, complained so many times. Person is coming and by calling to someone iam getting the promised speed while the technician is at home after he left again same thing happening. These people are cheating...

Poor customer service from act fibernet. Since from 29th sept 2019, i'm not getting internet service, so i've logged a compliant to act support service with sr no. Sr [protected] which is been open since then. I've paid the complete 6 months service amount start of the month. I'm having a continuous follow ups with act care, but issue is never got resolved and when i call act customer support team their giving the same answer will get it resolved soon. Today is 7th days delay since from complaint and no message updates for this delay there is no update and ignoring the customer service.