ACT Fibernet Complaints & Reviews

I have been following up very vigorously for my reconnection however this never happened. Getting in touch with thier customer service is very time consuming and ineffective

So after much efforts i stopped calling them and made my own arrangements for the internet service
Today i get a call from act on my connection as to why i am not utilising i was not informed by anyone about the reconnection
Why should they...

I have requested for a new act connection on 24-sep-19 and got a callback on 25-sep-19 morning from sales guy and he collected the money and confirmed that within 3 days the installation will be done. Next day the installation guys came and they said a new box needs to be fixed at my place and nobody called me up until 30-sep-19 regarding the same. I stay in a rental house and the box can't be fixed at my place. This should be part of feasibility...

We have raised complaint 5 days back to the company and whenever the ticket is raised it is being closed by the company with out even a contact or issue resolution. Since 5 days we have raised complaint. When we are calling to help desk or service center, only thing they said was our executive will contact and will solve the issue. We pay almost 8k every year to them and no delay in payment.

Who will pay us back for the 5...

This is the confirmation i got on 25th of september.

We would like to inform you that as per our records refunds of rs 7180/- has already been processed on 23/08/2019 and will be credited in your bank account within 5 working days. Please note that ticket sr[protected] has already been registered.

Today is sep30, when i called the customer care, the guy said the refund is still pending. This is fraud!!!...

I have also requested for a shift connection but the team has not contacted yet..
Customer care says it will take 1 week to do so

But if a new connection can be given in a day then why 1 week for shifting. Its insane

Secondly the quality of service they are providing is really getting poor day by day. They take so long to fix small issues.

Sr[protected]...

I have applied for act once around a month back, in august, for my house. They approved it, a marketing guy met me, i paid the price, everything was going well. When it came to installation, the guy who came to install said that the main connection box near my house was full, and a new box must be set up to add extra connections. He said he will inform in the office, and they will set up the new box, and then my connection will be granted....

I have been act fiber net user since more than 3 years and now last sunday that is on 22 sep i lost my internet connection and i complained about it. After three days of complaint they haven't provided any service and i again raised my complaint this time a customer representative said that he will clear the issue within 24hrs but he didn't and on friday i again complained to another customer representative this time the answer was same that...

My internet is not working properly since last 1 week and i have launched multiple complaints but everytime i get a message that ticket is closed without any one calling me or visiting my house. I have asked them to disconnect my internet permanently but they won't listen. I have also written 3 mails to nodal officer bangalore but they seem to be useless. I don't understand what to do now. I will be paying for service that i am not able to...

I am not getting any internet service from 3 days. I lodged a complaint and repeatedly called them but they always say we are working. Don’t know how much time they need. I have paid the advance till January 2020. I asked them either to resolve the issue or disconnect my services and refund the amount after deducting usage. Still no reply. Worst company ever and worst service ever.

My account number is[protected]
Ticket...

Even after 2 months & multiple mails, act has not refunded my advanced broadband charges of months. This is their last mail to me, refund still not received in any of my account:

We have processed your refund amount through online chargeback amount of inr. 4865.[protected] and the same amount will be credited to your account within 7 working days and

Your refund is against mq id:[protected]...

I have been facing a lot of trouble due to the irregular service, it’s been a lot of days since there is no connection and everyday when we make a call to the service center, they just create excuses and hence this is getting worse. My professional life is getting affected, without internet connection.
I really urge you to take immediate action against them.
Kindly find the below information for your reference,
Id...

Poor customer service from act fibernet. Since from 23rd sept 2019, i'm not getting internet service, so i've logged a compliant to act support service with sr no. Sr[protected] which is been open since then. I've paid the complete monthly service amount start of the month. I'm having a continuous follow ups with act care, but issue is never got resolved and when i call act customer support team their giving the same answer will get it...

I had paid for an upgrade in my plan more than a month and a half ago, but still no action has been taken. Calls and assurances have been made, but no follow-up even after calling customer care around multiple times. Billing has been done for regular plan for this month and ticket is still open for setup of new router.

Apart from billing of old plan, i was told that i will be charged for the time period that the new plan was...

Link to old complaint: https://www.consumercomplaints.in/beam-telecom-act-act-delaying-disconnection-re...⇄

No update to the problem. For new readers who are just catching up, basically i have been asking act team for disconnection for the past one week, but it has still not been resolved. I guess their strategy is keep holding off without fixing the problem till the next month's bill is posted. Then they will say...

Hello,

I have given the complaint about 4 days till now no response. They are very careless about even responding and taking the responsibility for the service after we pay the bill.
I paid for one year and inter had issue for month 3-4 days every month.
Which is almost one in year.
I asked for the payment for the refund for which i did not receive the service and they are not. If i’m paying 750 ra...

I have never faced this much worst experience in my life. Almost 5 days internet connection was not working. But still no one provide the proper resolution.
Worst customer service, no one attend my phone call. Below are the person who provide the this wonderful experience.

Sankar
Sundarapandian
Santhosh
Arul

Friends don’t choose act fibernet, may be you will definitely face the...

The act fibrenet internet frequently gets outages and ethernet cable becomes undetected atleast once-twice a week.

The ticket which was created for the third time - sr[protected] regarding the matter was closed with some temporary fix and the matter repeated again after few hours. The reopened ticket has no responses other than the pre-configured automated messages.

Being a customer of 3+ years, the service...

We urgently require disconnection because we are shifting houses. There are a lot of things to keep track of while moving houses and disconnecting from the set of subscribed services is one of them.

It has not been a pleasant experience trying to initiate disconnection. Communication was started on the 17th of september and even a follow up mail was sent afterwards. Even after trying to reach them via phone, they route the...

My name is anaparthi babu
Registered mobile number: [protected].
Sir i asked since last one and half month regarding money refund to actfibre customer persons and actfibre technical assistant, but they're said every time within 24 hours refund team will contact you very soon, after that amount will credited to your account. I so tired to make call to actfibre customer care, they are keep repeated blabbering words. Please take...

Worst customer service ever from ACT
I have an ACT connection in my name which i requested for transfer to my new loaction. I raised a request 1 month before and your customer care representatives with out even checking the feasibility told me to cancel that request and raise it only 5 days before we shift. Reason she mentioned is ACT already have a connection in the new place so 5 days is enough for the new connection.
br...