ACT Fibernet Complaints & Reviews

Customer service is not connecting to the technical team, i was on call for around the 2 hours still they are not connecting the call and they are disconnecting the call after a certain time.

Can you able to take necessary actions on this company. After paying the net bills we are not getting the internet, if call the customer care they are not taking care.

Customer id:[protected]

Noninternet service fo r last three days even after complaining the issue for so many time. They keep on giving excuses and not resolving the issue. Other people in our building is able access internet except us. They are not all sending any technician and lying about it. There service is pathetic. They promise to provide 24 hrs of service but that is crap.
Ticket number: sr[protected]

I on 8th july 2019 registered for new connection by paying rs.3888 (Six months package). The sales executive said that he will give connection in 3 days. After3 days he asked to wait for another 3 days. Again after 2 days when i called them they should that there is no feasibility for me connection at my home. I asked them to refund my money then. They said that they initiated the process and i will be credited amt with in 10 days. After 1 week when i called them to inquire abt refund status they are now asking me to wait for another 15 days. Till now 3 weeks passed. No response from them.

I have been using act fibernet for around 4 years now and i had raised a relocation request in june 2019 post which an executive had called me and confirmed that he would provide the connection on the relocation date 10th of july. On 10th, the executive had arrived and told he would not be able to provide the connection and thus i had to re-open the request on 10th of july again.

Act customer care had charged me the relocation charge as part of my bill and i was forced to pay the same since i would be subject to late fees if the same was not done. Also kindly note that i was only able to utilize the service up till the 9th of july.

I was following up the relocation request everyday since it was raised on the 10th of july and the customer care executives had always assured me that the relocation would be done within 7 days i. E. 17th of july at the latest.

Later on 17th of july, a customer care executive had informed me via call that act would be unable to provide service in my current location and thus i had raised a request for connection cancellation which has been closed on july 19th.

I have been in contact with an act executive ever since july 19th regarding refund of the amount almost everyday and he just keeps informing me that i would be receiving a mail in relation to the amount refund but i have not received any such mail as of yet.
And now, since 25th of july the executive is ignoring my calls and i have also sent a mail to the act helpdesk mail id provided on the act webpage

I applied for cancellation before I shift and they said we will process your request but after few months they are calling me to renew the account also I told just cancel my account, but they are saying we don't have right to cancel, again I asked them to connect to your support so I will talk to them but for that also they are saying sorry we can't transfer to other support you only call to support and drop your details so they will cancel.
here the point is when they need connection they only do all things with one call but here whenever we need to cancel they have multiple teams and also they can't have internal connections and finally, we have to make a call and ask them to cancel.
I am getting daily one call from act to activate the account but why don't they till call me regarding my cancellation request.

I have changed my house to kphb. When i have called to the support team, they it takes 48 hours. After 48 hours i didn't get any connection, immediately i have contacted support team. Then i got update like again it will take 72 hours.

Support team very rude and providing false information to the customer.

Account number :[protected]

Bad service.

With act, customer support is never really a support. They don't have any control and they never really could say when connectivity be resolved. I have been calling them everyday and receive 24 hours excuse, for 4th day in a row. I was informed my current issue is a multiple outage (6-8 connection are affected) hence it is a high priority issue. And the lethargic approach to a high priority issue shows their work modal. And the worst thing is i have to call them and take updates. Basically, customer will be put in darkness with no hope when the issue will be resolved. One thing i really appreciate about act is their sarcasm in their message 'our team will ensure fastest possible action'

After prolonged hope and frustration. Decided to switch to a better service provider, raised a disconnection request - sr[protected] hopefully they disconnect on time and save me from a next month bill.

Regards
Steve

Hello,
I was very happy hearing about Actfiber net hence i went ahead and took the service .
Now there is some issue near my apartment which is causing no internet connection . I have called the cust service many times, they always say your case have been esclated and will be resolved within 24hrs however nothing has been done so far .
have paid 3500 for 3 months service now its just been 15 days and iam left with no connectivity to the internet .
my apt ppl have also complaint however no response .
SR[protected]
SR[protected]
SR[protected]
Above are the Service request numbers however there have been no response .
Please refund my money, i would like to go ahead with the disconnection of the service .

And now when i am available and wanted re connection - they are asking to pay due of previous connection - customer service make fake promise on call back and activation of service and when asked for a escalation to next level, deny and place on long holds and spoke to agent by name navakanth who promised that call back will be arranged in next 1 hour, ho
Ping to get a call.

Been a user of act fibernet since many years. I hold 2 connections

I have been facing multiple connectivity since over a week.

17th july 2019 - i raised a ticker for internet is not working. The reason given was "there have been multiple fiber cuts in your area which caused this issue".

This ticket was finally closed on in around 3 days. After that internet worked for a day and stopped working again which was resolved in around 2 days and my ticket got closed.

For every one in my apartment, internet is working but its not working for us in my home. We tried connecting cable directly to laptop also.
No one came to our house to solve the issue.
I reopened the ticket multiple times, but they kept closing the issue saying issue is resolved. But internet was not working for me.
No one came ever or called to find status of our net at my home.

After many long conversation and multiple follow ups also no solution and no proper response.

I am forced to think of alternate options and change service provider and also file consumer complaint.

Regards,
Sravanthi

Issues with act fiber :account no :[protected]

Worst plans
Worst service

Trai needs to take very strict action on act fiber.

Not sure why we have to pay money for 6 months at a time as airtel and jio charging monthly wise.

Rules needs to set by trai, other wise these kind chief broadband service people will create problem for gated community people

My beam/act account number[protected] since from june 10th am continously calling customer care for refund request and everytime they saying you will get call back from backend team, till now neighter i recieved call nor my money refunded. Please take necessary action. They failed to resolve my internet issue i waited for 4 weeks but they didnt solve, whenever i tried to call customer care they saying irrevalent answers to my questions.

From june 27, i didn't get internet and i have raised multiple tickets to act customer care. But no response, they keep on saying we will fix in 24hrs but not fixing issue and closed all tickets without resolving.

After 10 days they said that i want to buy extra gx box cost of 2200 to fix this issue. I have paid that 2200 also. After successful payment also they didn't place any gx box and keep on telling we will fix in 24 hrs.

Totally frustrated with these people. When we ask to forward the call to retention team to ask brief explanation on issue they are looping my call to hold for more than 45mins.

If you guys are not providing proper response and solution for the issue why you are asking customer to pay in advance for extra money.

I have paid 6 month nearly 7.5k and paid extra 2.2k for gx box. But its totally waste.

I have asked for disconnection request on 22nd july and for that said "we should accept your disconnection request - this will take couple of days, and after confirmation we will take the process and we will initiate the refund process.-this will take 7 days"

Me alone paid nearly 10k and still solution for my problem and no refund amount till now

One month is not enough for these guys to fix the customer issue??

All customer care guys giving fake promise for raised tickets but no progress and talking rudely when i ask this in detail.

Very worst customer support and very worst service by service team..

I've raised request to get a new connection for internet. They mentioned i'll get connection with in 48 hours, then i've subscribed for their anual plan and paid full amount.
I've not received connection even after 1 week. From then i started contacting customer care, after waiting like 10-15 minutes every time they mentioned i'll get the connection with in next 24 hours and disconnected the call.

After waiting for another week (Its been two frustrated weeks) still i didn't get the connection and no promising words from customer care as well.
Because of this i've decided for cancellation of request.
There is no direct process to cancel the request online or to get the refund.

I've asked customer support to cancel my request and proceed the refund. He mentioned he'll do the same, but there is no confirmation message or response from act.

I have been charged even after disconnection request. The ticket that was raised SR[protected] for disconnection was closed on JUly 2nd 2019. But ACT has raised a bill for half month, that is till July 15th. I called them so many times and informed that the disconnection did not happen from ACT end. Tye also promised that they will not charge any amount for the month of july 2019. Now I realize that they are a real cheat.

Hi,

I want to raise a complaint against act fibernet bangalore, I have requested for new broadband connection on 5th June from act and sales person visited my home and misguided me saying already my building has five connection already and he can provide me the connection with in 2 days on his assurance i paid him Rs 1900 for Act blaze plan but the engineer who came for connection told me that my area has no feasibility for new connection and it will take 15 days to make wiring and other setups.

I have immediately contacted ACT Customer care for my connection termination and SR#[protected] has been raised for refund and executive told it will be taking 15 days for refund.

After several followup and many SR# has been raised till now I did not received my refund.every time my ticket has been closed without my knowledge.

Recently when i escalated the issue saying they told me they can't process the request saying my balance was low.I have asked them without giving a connection how come my money got reduced and there was no response from them.As per my last conversation with the customer care they have given me SR#[protected] for further followup.

Act fibrenet was practicing unethical policy by not giving the connection and not providing the refund.They are harassing and bullying the customers.I felt disappointed in choosing these pathetic company for my new connection.

So kindly request you to take action on Act fibernet.

Regards,
Sudarsanakumar
Userid:[protected]
Latest SR#[protected]

It has been a few days i took act fibernet wifi connection and started suffering from the very first day
I sent request letter, mails after mails asking for help and support but nothing has been improved.
People from act fibernet visited my house several times last week but i have not been able to use internet access and i have screenshots to prove that. Act fibernet is doing fraudulent activity.

Payment receipt
Received from dipankar deb barman s
Account number [protected]
Payment number p[protected]
Date of payment [protected]:53:15
Transaction reference number [protected]
Amount rs 2238.00
Transaction details billpayment

I made a new connection request after making a payment. I got a call from their I installation team and told me that it is not feasible in your area. When I am asking for my refund they cut my call.. Then I called customer care and asked about refund process the told me that they will connect me with their Sales team. So I waited for half honour but no body picks the calls. It happen more than three times. And some how i connected to sales team at last. But they saying I need to talk to installation team.. So I don't whom o have to contact now. can I get refund?? What is the process do I need to follow..

I have requested the service provider to downgrade my pack from a-1050 to a-650. They did not downgrade and my account got disabled due to non payment. I am trying to contact help center executive for 2 days, but no response. Please respond at the earliest. I have called them atleast 15 times, but the call does not get connected to the executives and the ivr says thy are busy. I cannot register/track my compliant through app either as it is disabled due to so called "non-payment".

This is Siva, I have taken act fiber net new connection on 12th june 2019. I have done payment for 6 month at once and installation suppose to be done within 24 hours. But, no one came for installation for past one month. I raised tickets in act customer care team many times but always they are saying with in 24 hours you can receive call from concern person. Again i made a call to customer care team many times, every time they are saying same story. But, no one is responding for installation. After that I asked for refund, they said it will 15 days. but still there is no proper response from them.

Please take action against act fiberner team agiaint installation not done ever after one month of receiving payment