ACT Fibernet Complaints & Reviews

Hi,

I have requested act team relocation request on 14-may with a ticket no sr[protected], and the representative will address the ticket raised within four working days and never came back, adding to the dismay i have approached the support team and the nodal officer via email and in response the team promised to wait for 15 days to resolve the issue and after the wait for 20 days i have mailed the same to the support team...

They are not giving connection from 4days after taking money of 6months plan worth rs.2900. The customer support team is not responding properly and always saying with in 24 hours of time it will be fixed but no action is happens from last 4days. For new connection and for money they visits location with in 1hour but after that no response from them....

I moved from one city to another.in my old city i paid for 6 months for my plan where i got complimentary firestick and router. They asked me to close my account in one city and open a new account in another city. The credits that were pending close to 4500 was never refunded back to my account nor my new act account. Rather they are saying that this would be charged for the firestick and router. When i argued with the nodal officer, they...

Sir/madam,

I have opted for a prepaid internet broadband connection with act internet but since june 16th, 2019 i don't have connectivity and its been already 20 days i am struggling without any service.

The customer service is poor where the customer care number is always busy and need to wait for 30 mins to speak to the so-called officer, who just says "sorry for the inconvenience caused ans we will fix it...

Hi,

Its been almost 3 weeks since i asked ACT team to cancel my subscription and refund the amount my registered mobile is [protected]
everytime i call customer care they give me information like ticket is raised and u will get refund but nothing has happened so far
to get the connection they took the payment in one day without properly notifying me about difficulties of installation in my area canara bank colony,...

This message is to raise a complaint against the broadband connectivity for which we are subscribed to act.

We have shifted to a new place and we have been registering a complaint to get the broadband connectivity at the new place but no one from act is bothered to take care of this complaint.
Also we have already paid the bills for this month in good faith. Please deliver this message to act customer care and let them...

Since june 8th, i have been trying to contact act via email, customer care helpline ([protected], [protected], [protected]), chat, app, etc.
There had been no response for over 20 days. Their chat doesn't work. Their app does not address the issue. Trying the helpline number and it is always busy and does not connect or puts me on hold for 20 + mins before any one answers.
I initially asked for details about how to use the netflix...

I am a loyal customer of act since 4 years and i have been facing the connectivity issues since 6 months very frequently like 5 cases in a month and it requires 2 days to get resolved.
Over and above that they have a very worst customer service department they don’t respond properly and if you try calling nodal officer you should spend a time of 1 hour to reach them and suddenly calls get disconnected. They give false promises to...

I contacted the act fiber customer care for connection shift from moosapet to kukatpally on[protected], till date there is no response from the act, so i went to act office at kphb road no 1 and raise a compliant and they have given me the team leader number and i spoke with him he promised me that today evening i will send the executive, but none of them came and i have been trying to contact the team leader for kukatpally since morning...

I have applied for act internet connection at cv raman nagar bangalore and paid installation fee and 1 month broad band charge on 3rd june 2019. Installation team visited the place after one week and told me junction box is not there and they went back. Another team came after a week again and asked me whether they can take power from my socket to power their junction box. I told owner won't allow that and find some other way or let me know...

I raised ticket for relocation, but there is no service for new connection act team raised new ticket for disconnection, but it's been almost 10 days nobody has tried to reach me for disconnection. Now i vacated my old home. So further i won't pay any bills. For more details please check below ticket details.

For disconnection
Ticket # sr[protected]

For relocation
Ticket # sr[protected]...

I had recharged almost 6.5k for 6mths with 1 month free usage. The internet was most often not working and i had raised ticket more than 6-7 times. I emailed to their helpdesk and have been following up with them since 1 month and i haven't received any update on the refund. I called up to customer service, they asked me to drop an email to their refund team, but vain. I am not sure on the amount that will be refunded to me. I have not received...

Hi,
I raised request for shifting broadband connection on 5th may 2019, but it is not finished after daily follow up. I raised request for disconnection on 18th may, they said our finance guy will call you for full and final settlement. It 1st july still i haven't receive any response from this guy.

Disconnect service request: sr[protected]...

I have taken new connection from act broadband service provider on 25th jun 2019, the engineer came and connected the cable it was not worked and they said they will come tomorrow and check, i am continuiely followup with the engineer, they were very least bother about to take the calls and update, the sales executive who came to validate and collect the 1st payment he is very careless guy, i never come across such a guys, he never picked...

I am act user took my connection on october 2018 i was informed that for 3months you won't have to pay. But i had to pay for december as i was getting calls from the customer support daily in my office hours i said disconnect my connection they did but after getting connection disconnect i had to pay for the disconnect month bill too. So i changed my plan from rs1349 gst included to 800 included gst. Now i get 100gb data for a month and speed...

Hi

I have opted for installation of 'act storm entertainment' package from act fibernet service on[protected] and paid rs.8206 for 6 months plan upfront.
These guys took 3 to 4 days for installation after frequent follow-ups. I have used my own router for installation.

After installation they have restricted the usage of internet with single user login; which means you can connect only 1 device at a time....

Act fibernet service is such a worst internet service provider i have ever come across. For past 3 weeks internet does not even work and there customer service is so #, they wont even respond to the calls. Everytime when i call just have to listen in for 15 minutes of their non sense automated calls and once they connect to customer care person, they disconnect automatically.
Internet sucks so much with poor speed and even after multiple...

Hi,

To whom so ever concerned.

28th of june we had a internet disconnection at my residence, we raised a complaint (Ticket number - sr[protected]. Again at night had called to customer care, the executive from customer care intimated that the disconnection is physical in nature. Hence it could only be resolved on next day morning. 29th june i was expecting a executive to arrive and have it fixed. I had a...

Hi, we need internet connection immediately so we went with act and paid full amount. Representative told us that the account will be active in 2 days. Its been 5 days till now installation is not completed. They just completed wiring and went away. Till now no one is coming to complete the installation and if we try to reach the representative his phone is off and if we try to reach customer care it is always busy and we can't reach thru...

Okay, the thing is i'am running out of fup from past 2 months and i've never experienced this before and then i have started observing my data usage in the app which displayed 2.57 gb data left at 28th june 11:30 and immediately went to bed and i'm sure no other device is connected and woke up to see 0 gb left and this happened with my friend as well and i change passwords regularly, and earlier i could see all data usage with minute to minute,...