ACT Fibernet Complaints & Reviews

Been a user of act fibernet since many years. I hold 2 connections

I have been facing multiple connectivity since over a week.

17th july 2019 - i raised a ticker for internet is not working. The reason given was "there have been multiple fiber cuts in your area which caused this issue".

This ticket was finally closed on in around 3 days. After that internet worked for a day and stopped working again which was resolved in around 2 days and my ticket got closed.

For every one in my apartment, internet is working but its not working for us in my home. We tried connecting cable directly to laptop also.
No one came to our house to solve the issue.
I reopened the ticket multiple times, but they kept closing the issue saying issue is resolved. But internet was not working for me.
No one came ever or called to find status of our net at my home.

After many long conversation and multiple follow ups also no solution and no proper response.

I am forced to think of alternate options and change service provider and also file consumer complaint.

Regards,
Sravanthi

Issues with act fiber :account no :[protected]

Worst plans
Worst service

Trai needs to take very strict action on act fiber.

Not sure why we have to pay money for 6 months at a time as airtel and jio charging monthly wise.

Rules needs to set by trai, other wise these kind chief broadband service people will create problem for gated community people

My beam/act account number[protected] since from june 10th am continously calling customer care for refund request and everytime they saying you will get call back from backend team, till now neighter i recieved call nor my money refunded. Please take necessary action. They failed to resolve my internet issue i waited for 4 weeks but they didnt solve, whenever i tried to call customer care they saying irrevalent answers to my questions.

From june 27, i didn't get internet and i have raised multiple tickets to act customer care. But no response, they keep on saying we will fix in 24hrs but not fixing issue and closed all tickets without resolving.

After 10 days they said that i want to buy extra gx box cost of 2200 to fix this issue. I have paid that 2200 also. After successful payment also they didn't place any gx box and keep on telling we will fix in 24 hrs.

Totally frustrated with these people. When we ask to forward the call to retention team to ask brief explanation on issue they are looping my call to hold for more than 45mins.

If you guys are not providing proper response and solution for the issue why you are asking customer to pay in advance for extra money.

I have paid 6 month nearly 7.5k and paid extra 2.2k for gx box. But its totally waste.

I have asked for disconnection request on 22nd july and for that said "we should accept your disconnection request - this will take couple of days, and after confirmation we will take the process and we will initiate the refund process.-this will take 7 days"

Me alone paid nearly 10k and still solution for my problem and no refund amount till now

One month is not enough for these guys to fix the customer issue??

All customer care guys giving fake promise for raised tickets but no progress and talking rudely when i ask this in detail.

Very worst customer support and very worst service by service team..

I've raised request to get a new connection for internet. They mentioned i'll get connection with in 48 hours, then i've subscribed for their anual plan and paid full amount.
I've not received connection even after 1 week. From then i started contacting customer care, after waiting like 10-15 minutes every time they mentioned i'll get the connection with in next 24 hours and disconnected the call.

After waiting for another week (Its been two frustrated weeks) still i didn't get the connection and no promising words from customer care as well.
Because of this i've decided for cancellation of request.
There is no direct process to cancel the request online or to get the refund.

I've asked customer support to cancel my request and proceed the refund. He mentioned he'll do the same, but there is no confirmation message or response from act.

I have been charged even after disconnection request. The ticket that was raised SR[protected] for disconnection was closed on JUly 2nd 2019. But ACT has raised a bill for half month, that is till July 15th. I called them so many times and informed that the disconnection did not happen from ACT end. Tye also promised that they will not charge any amount for the month of july 2019. Now I realize that they are a real cheat.

Hi,

I want to raise a complaint against act fibernet bangalore, I have requested for new broadband connection on 5th June from act and sales person visited my home and misguided me saying already my building has five connection already and he can provide me the connection with in 2 days on his assurance i paid him Rs 1900 for Act blaze plan but the engineer who came for connection told me that my area has no feasibility for new connection and it will take 15 days to make wiring and other setups.

I have immediately contacted ACT Customer care for my connection termination and SR#[protected] has been raised for refund and executive told it will be taking 15 days for refund.

After several followup and many SR# has been raised till now I did not received my refund.every time my ticket has been closed without my knowledge.

Recently when i escalated the issue saying they told me they can't process the request saying my balance was low.I have asked them without giving a connection how come my money got reduced and there was no response from them.As per my last conversation with the customer care they have given me SR#[protected] for further followup.

Act fibrenet was practicing unethical policy by not giving the connection and not providing the refund.They are harassing and bullying the customers.I felt disappointed in choosing these pathetic company for my new connection.

So kindly request you to take action on Act fibernet.

Regards,
Sudarsanakumar
Userid:[protected]
Latest SR#[protected]

It has been a few days i took act fibernet wifi connection and started suffering from the very first day
I sent request letter, mails after mails asking for help and support but nothing has been improved.
People from act fibernet visited my house several times last week but i have not been able to use internet access and i have screenshots to prove that. Act fibernet is doing fraudulent activity.

Payment receipt
Received from dipankar deb barman s
Account number [protected]
Payment number p[protected]
Date of payment [protected]:53:15
Transaction reference number [protected]
Amount rs 2238.00
Transaction details billpayment

I made a new connection request after making a payment. I got a call from their I installation team and told me that it is not feasible in your area. When I am asking for my refund they cut my call.. Then I called customer care and asked about refund process the told me that they will connect me with their Sales team. So I waited for half honour but no body picks the calls. It happen more than three times. And some how i connected to sales team at last. But they saying I need to talk to installation team.. So I don't whom o have to contact now. can I get refund?? What is the process do I need to follow..

I have requested the service provider to downgrade my pack from a-1050 to a-650. They did not downgrade and my account got disabled due to non payment. I am trying to contact help center executive for 2 days, but no response. Please respond at the earliest. I have called them atleast 15 times, but the call does not get connected to the executives and the ivr says thy are busy. I cannot register/track my compliant through app either as it is disabled due to so called "non-payment".

This is Siva, I have taken act fiber net new connection on 12th june 2019. I have done payment for 6 month at once and installation suppose to be done within 24 hours. But, no one came for installation for past one month. I raised tickets in act customer care team many times but always they are saying with in 24 hours you can receive call from concern person. Again i made a call to customer care team many times, every time they are saying same story. But, no one is responding for installation. After that I asked for refund, they said it will 15 days. but still there is no proper response from them.

Please take action against act fiberner team agiaint installation not done ever after one month of receiving payment

Respect sir /madam
My name is P.REVANTH KUMAR
MY ACT LOGIN MOBILE NUMBER [protected]
SINCE FROM LAST 3 YEARS ABOVE IAM A ACT CUSTOMER IAM USING
From last 10 days i am facing issue by using internet connection
I have raised a complaint at 9th of this month problem solved & after 2 days same problem raised
Again i had raised a complaint at same problem to customer team on online booking also they told it will be solved with in 24 hours but no body resolved
& Telling same process of 24hrs time
At last i asked how many days & times ur telling 24hrs they told ur act fiber cable connection is problem so it is taking time
By local act teem for telling correct information on complaint they r taking nearly 10 days
What sir what a good support act team
At last 6 months before also same problem we faced of my act internet

After raised complaint s to act after 15 days they told ur router input pin is complaint so change ur router to new piece i asked why it is not working
The local ACT TEEM TOLD A GOOD CINEMA STORY they told it was damaged
For STORM DISTURBANCE IN SKY SO IT WAS DAMAGED & LAST THEY TAKE AMOUNT & CHANANGE A NEW ROUTER
NOW ALSO TAKING LONG TIME
TODAY WE RECEIVED A SMS OF MY COMPLAINT UR COMPLAINT TICKET IS CLOSED
BY NOT RESOLVE MY PROBLEM HOW IT WAS CLOSED
WHO TOLD TO CLOSED MY COMPLAINT NO BODY ASKED ME UR COMPLAINT IS SOLVED OR NOT
AGAIN I ASKED & RE OPEN MY COMPLAINT

Late in service
Taking long time
WASTE IN SERVICE
TAKING MONEY
...
... THANKYOU SIR/MADAM
... P.REVANTH KUMAR
[protected]
GUNTUR[protected]AP)
.

I have applied for Act connection in May.Although i have paid installation fees and money for my connection, The connection is still not available in my area is what the team informs me and then they advise as to some sales Team will contact. It's been 2 month now and 22 Mail chain with ACT helpdesk and Nodal officer. They just reply team is looking into it and nothing happens. This is same thing happening again and again and ACT is not refunding money

I had requested for the disconnection of the act service that i had registered a/c[protected] but still they didn’t took any actions on it and they are sending the monthly bills to me till now and bombading with a lot of messages regarding the same. I had paid the bill last month too without availing any service and they are expecting the same from me for every month

I took act fibernet connection (6 months plan) out of which the connection has not worked for alomost a month. It's been 5 months that we have face very slow internet, but now it has almost stopped working completely and the customer care service is the worst that i have seen in my life. They don't even come on call let alone resolution. But, when you call the sales support they will immediately take the call and fool you into taking the connection, they only have packeges of months because they know very well that nobody is going to opt for it again after the pathetic service they provide. They fool you into taking the connection and run away with your money. It's a very very dishonest and treacherous company. With the worst service i have ever come across. Please beware.

Account number[protected]
Name ratnakar

We have the act junction box installed in our apartment and electricity charges for the same have not been paid or settled since 18 months. Upon repeated calls and complaints, there is no proper response or action taken. Kindly assist possible. There is no proper bill generated since first installation as they very well know the locations where the junction box is installed.

I took Act fiber net connection in the month of August 2017 and used it for 2 years. And my account id:[protected].

Now I shifted to my new house on 1st July 2019.

Before shifting, on 30th June 2019 I raised a request for relocation and they confirmed the feasibility on the same day. But till now (12th July 2019 5:47 pm) they didn't respond and resolved my issue.

From 30th June, daily I am calling to customer care number ([protected]) to follow up on this but nothing progressed.

Now instead of responding to relocation request, they suspended my account for not paying the bill for the month of July. Because of suspension now I can't track my customer care tickets.

I am very much dependent on the internet to do my day job and I explained the same thing to the customer care representative every time when I called them. I lost some of my freelance jobs for not responding on time.

I have done everything to reach act team and to solve my issue. Nothing helped me and now I am raising a complaint against this.

I am utterly disappointed with the way act is handling the disconnection process.
First of all, without my consent, my plan was continued beyond expiration date of the previous plan and now forcing me to pay the bill. While i still finally agreed to pay, they are not ready to show me the usage statistics and randomly saying i have used 60gb which is not possible.
They are billing me for something i did not ask for and did not use. The customer care keeps calling and harassing about bill payment. Everytime a new person calls and i have to repeat the same thing again.

My plan ended on may31st, 2019. But i was unaware of the date as it was a 6months plan, i thought once the plan is done, they will disconnect if i don't renew, so nowhere i mentioned to them that i wanted to continue their connection. On june 6th, 2019 i realized that the plan had expired and on the same day sent them an email for disconnection. On june7th, 2019, i switched to a different provider and physically disconnected act's modem. I got a reply to my email on june11th, and now they are charging me for that.
It is not my problem that the customer care is so slow in responding to emails. And moreover there cannot be usage beyond 7th june, as i have physically disconnected the modem.

When i try to explain this to the billing department, they are very rude and keep calling and disturbing all day.

Firstly, it takes an average 20 mins of wait time to speak to a customer service personnel at any time of day. If you try to channel to raise a complaint, there are only two categories of complaints possible - Internet not working and Router config. So any other issue or additional info has to go call centre only. Even at the call centre, one these two issues can be logged externally. All the times I had waited and called issues were logged incorrectly. I know because the next I call, the person has no clue what the current issue is.
Coming to the actual issue, I had switched to a plan with a free router and I was told that the was placed on priority and would reach me in 4 days. i called back on the fifth day, the response was that there was no commitment given to deliver it in 4 days and they would only try. Then I asked for a date for which they can give a 'commitment'. I was given the next day as the deadline post which it will get escalated. As I started to expect from ACT, the commitment was not met and so I raised a router issue on the app. I got a callback a day later and after I explained the full story, I was told that the issue will be resolved in 4 hrs. 3 days later, I receive a call from the technician if I am still facing Internet problems and that my complaint was assigned as 'Internet not working'. I persisted and gave one last try after 4 days and once again was given a commitment of 4 hrs resolution. The supervisor was also not ready to take my call. You guessed it right - I am writing this on the 7th day of that complaint and it is still open.

Simple inquiries to 8 offices unanswered

Such a company does not belong to the customers.
This company is not capable of simple inquiries with a mail
Requested to answer...
Question is
Is it possible to paypal or pay online?
Is there an offer for tirupati 517501 thummalagunta about the different packages?

Wait until today on their mail response from 8 branches.
Tip run run run if there is no answer for simple questions then what is only then when there are service problems..
Me says a lot about a company that better your support to china
Should give.. Which are on smart over there the guys..

Forgot the company i buy with a satellite n system

Is a time waste