ACT Fibernet Complaints & Reviews

Hi,

This complaint is regrading my ACT digital TV connection, Acoount ID 11092581

I am requesting for the invoice details for the about account from past 5 weeks. I have emailed to ACT, the nodal office at-least 10-12 times & raised the complaint on phone help line also. Complaint no being [protected].

I am still awaiting details, how do you expect us to make payment when you are not ready to disclose...

Surprisingly the internet works for first 10 days of the month (when bill is needed to be paid)
Once Billed is paid Magically the internet connection is lost No matter how much Love conversation you have with Customer Care, All useless and wast of time, TILL the next billing cycle comes and so dose the internet connection.

Ticket No :- SR[protected] in pending resolution for past 4 Days, Customer care says “Will...

Asked for disconnection on 22nd of april 2019, they delayed it till 12th of may, 2019 and cancelled my services citing non-feasible area. They want me to pay for services till 12th of may. I have not used the services since 30th of april 2019. Sent numerous emails, no response at all. Called multiple times, they promise to waive off the bill but the back-end guy rejects it without looking in to their database that i have not used even 1kb...

I was moving to a new location (from Puttenahalli to Kanakpura Road Thalagattapura), so I confirmed that ACT has feasibility in that area. They confirmed that it's available, so I put in a shifting request and moved to that area. Since then it has been more than 10 days, and they didn't respond at all. They don't answer their "24x7" Helpline (both numbers), and I will just have to listen to their callertune for 10 minutes, after which THEY...

Well, don't know where to start from, I stay in a building which has a common connection of ACT and Airtel, unfortunately act doesn't seem to work every 15 days, they keep saying there is some switch problem!! And they do not replace it. The person will come restart it and it works again. The guy says don't raise a complaint just message me I will come and repair. I have raised a complaint and so have others who stay in the building close...

For new internet connection, I have paid the amount 3550 for 6 months package to ACT Fibernet sales executive.
Installation has not been done after 15 days of the payment.
The sales executive is not picking the call and no response after the payment.
Customer care, Nodal Executive or any other person is available on the contact numbers they specified on the website.

I am really frustrated with Act-Fibernet...

Hello ACT

It has been a troublesome journey with ACT in the past few months now. I had raised multiple tickets in the last 2-3 months and yet the issue still persists. Everytime I call the customer services to discuss about this, they simply state that the issue would be resolved within 24 hours. I call your CS department only after the ETA that is mentioned in the notification I receive post raising a ticket.

Very...

Id[protected]
I want to disconnect act fibernet account as i am shifting my location

I called customer care but they are not responding. Every time i call the call is not being connected to any executive. I have already through act mobile aap for disconnection as I am shifting to kolkata on 15.06.2019. The request no. Is SR[protected].
Further I have already surrendered the registered mobile number. please...

I have been requesting ACT to remove the junction box from my house. Also as of this month, I have also decided to terminate my ACT connection. I have raised 3 cases (earliest being on Oct 2018), and made more than 30 calls with no response whatsoever. I have also mailed every contact mentioned in their FAQ -
nodalofficer.[protected]@actcorp.in,
helpdesk.[protected]@actcorp.in and
appellate.[protected]@actcorp.in and no action has...

I would like to disconnect internet services with immediate effect. Not getting any response from support team on this.

There is no option in the App to request for disconnection/nor response from customer support team.

Will not pay any late fees for lack of response from ACT support team

Email to the nodal officer ID also did not get delivered....

Dear Sir,

This is to highlight and bring your notice for getting refund on unauthorised charges to my account since July 2018 to till date, I have sent couple of emails regarding this but no response from your side, i am attaching the emails for your reference.

This is regard to Sony Live - which was requested immediate deactivate with Sony but after this request also the charges charged to my account.
br...

I have raised shifting request 13 days ago and still there is no response from your side. Can you please tell me why is your team so CARELESS. Your team that handles shifting requests is UTTER USELESS.

Account Number is[protected]
Ticket details for your reference
Ticket No:SR[protected]

I haven't even received any call from your end and those helpline numbers are TRASH. Never ever connects...

I have paid for a new installation on 3/6/2019.. And I was told I will get a connection the next day, till today nobody has called or visited the residence for connection, I am in urgent need of the connection, and I was given wrong information that I will get the connection the very next day... If this is the case, kindly give me a compensation and return back my money. person Venkat subbiah([protected]) has taken the payment.Please react...

We had a terrible experience when we shifted to a new location. It has been 10 days we are chasing the team for updates. ACT has a bunch o[censored]nprofessionals who are not even curteous towards customers. Executives dont pick up the calls and never respond to messages, even the nodal officer is a mere puppet. The executives have time to close the unresolved request but cannot help the customers. We have lost complete trust in your services. Dear...

My name is Rajesh Kumar and I stay in Hyderabad. I raised a complaint on "internet not working" with ACT Fibernet on 9th June vide request number SR[protected]. It has been now 4 days since that request was raised and it is very disappointing that even after 4 days I have had no resolution to the problem. The worst part is that there has been no update from ACT on the request on when will the issue get resolved. Moreover when I try to call...

Hi,

Please refer to ticket #SR[protected] where we have stated that our internet is not working.

We had given a request on 4th of June and the request mentioned that the service would resume by 5th June in the morning before 10 am. To solve this request 3 days were taken but since then we have had to reopen the ticket more than 3 times due to frequent disconnection of service.

More importantly,...

It's been already 3 days but still they have not done the setup, whenever I call to area manager he Discconects my calls. At the time of taking connection he told by next day end of the day it will be done. But still no resolution, I called to customers care but no use, I just told them to update one thing in form but it's been 2 days but no update, even customer care doesn't have proper information....

Internet connection location : Lottegollahalli, Devinagar, Bangalore. 5600945.

My complaint :
- Frequent Internet service down for past 3weeks with downtime of 72hrs. affecting my business.
- Customer service nos. take 9min. before you can speak to an customer service agent
- Un-professional customer service, disconnect call.
- Customer service do not have data (ACT Fibernet area customer support...

I paid Rs 7500 (reference number: 2382577) on 19/05/19 for new connection. Team told me that it is not feasible so l will get the refund and i received a mail for the same. Till now i have not received my money back. customer service and Nodal officer are not replying me on my mails. I am tired of waiting. Whenever I call customer service or Nodal officer their number is busy. It been a month and I don't see my money coming back.I don't even...

Respected Sir, ISP provider ACT Fibernet has conducted fraudulent business with me. I paid the firm around Rs. 9000 upfront for connection and broadband charges for 6 months. Post taking the money, the company and its sales executives have refused to provide an update on the installation status even though their guarantee is 2 business days. I have tried contacting the below officers from ACT Fibernet 1. NODAL AUTHORITY 2. APPELLATE AUTHORITY...