ACT Fibernet Complaints & Reviews

Hello team,

I am facing a problem due to the act fibernet team. I had pre-paid for the connection and applied for connection on 29th july and its been 7th aug today, i have got no response from act team as of now.

I have to call again and again and the customer care representative had cut my call without asking me.

I have been harassed mentally by the act team as i am losing business/clients because of their casual attitude towards my issue.
I strongly believe that act should pay for the inconvinience they have created.

Act changed my plan without my consent and invoice big 7043 has been added to my bill. I have tried thier customers numbers.

In the mobile app, there is no provision to explain issue clearly.

I have tried their customer and appellate authority [protected], [protected] and [protected]. All phone number are busy.
They are not providing any sr number for mail complaint to follow up or share. I have sent my concern and waiting for the response.

Act account id[protected].

Any body having similar issues, please let me know, we should take it via legal way. Trai has laid down town tier grievance addressal mechanism to address issues of costomer, not to screw them

Gokul cg
Bangalore

How hope less the team is, it's been complete 3 days we are unable to access internet and the team is very irresponsible they don't even respond or attend customer calls. You ask for the bill to paid immediately and cut the connection for more than 2 days. Hats-off to your way of doing business in this way ridiculous team. This is not first time to face this problem every time the connection goes off you take more than two days to fix it damn it. Fix the issue asap bloody hell

Act sales representative visited my house where i had newly shifted and sold me internet package for 3 months and took my documents and amount of rs. 3750.00 before payment i asked if they had tie up with the builder to provide services and he said yes when they did not have tie up or authority to sell internet in the building. As builder did not allow i immediately called and cancelled the account before installation. I was told refund with process within 7 working days. Also i was asked to email to their refund dept at [protected]@incredible. Actcorp.in which i did and no acknowledgement to email. Since then i have been calling customer services and each week they give me same answer of it will take 15 more days. I have spoken to the sales person, manager, billing team and customer service team and still don't have my refund.

Hi,

Connection id:[protected]
Bangalore shriram pura act store - 560021
I have paid online for act fibre net new connection, it has been more than 5 days the setup is not installed. They are not receiving the call and even the customer care is doing nothing to resolve the issue. Very bad service and because of which i am getting disturbed.

Request you to please resolve the issue asap. I would now prefer to the get refund which is 1507 rs.

Regards

10th july-
My act account number is[protected]. I have placed the disconnection request/refund request on 10th july by emailing to helpdesk. [protected]@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than 30 mintues and then suddenly disconnect. From 1 july to 10th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep on hearing that all customer care executive are busy for 30-45 min and it disconnects. I have wasted nearly 1 hour for 10 days. Then i thought of emailing the nodal officer (Nodalofficer. [protected]@actcorp.in) or appellate authority might help but still no reply from them although i got replies from help desk with some sr number which was created for me and it will be resolved in some time with any actual action. Everytime they will close the sr in 1-2 days without even calling or doing anything. Its been 8 days i am sending email to act everyday amd will get some new sr that's all. The biggest mistake i did is i paid advance of 6 months which is 8476.89 and now i used internet only for 1 month and it does not look like i will be able to get any refund. I don't know what to do for refund as i have tried all the possible ways.

Update 1-
29 july
I have also sent email for refund to email id given by customer care but didn't receive any reply. It's been 5 days.
I am following up with you guys for a month now. Everytime i get similar kind of reply we have put this on priorty and then they open sr and then they automaticallly close sr within 2-3 days without doing anything. Please please dont create new sr just give me my refund.
30 july-
They finally called me to ask my details and also told the router cost is 4000
So if i submit the router the cost will be waived off then they told me that somebody will be coming to collect the router still nobody came to pick up.
Then i call act whitefield and bellandur office nobody is ready to accept the router and then they told me you have to call customer care.
So now there is a deadlock situation i can't call customer care and customer care never calls me
2 aug-
Again got email for refund details but when my asking about the router submission nobody is replying (Router cost-4000) if i dont submit the router and give the refund details then definitely they will deduct the router money from my refund which is hugs

I had applied for connection on 21th May 2019 and they have taken 6 months subscription paid 4600 rupess by cash and till now - no connection, no call - nothing has happened. If we call sales guy who had taken the application with cash, is least bothered and says some issues are there and it will get resolved, otherwise - take the money. He is just money taking agent. . I had registered on may 28th with : SR[protected]: ; User ID :[protected] . I had called today also, same response and no action. This company advertize and does bother about customer value, money and sentiments. Even If Management are really interested in taking care of customers, then they need address operations properly. We are let at mercy of these guys by paying our hard earned money and also we have to call up and Send Emails to refund team as well as support team but there is no responce Ideally, the refund process should have been initiated. But I had to call the customer care (which btw has unbelievable waiting times) multiple times over 4 weeks and still have no clue on the refund process. The sales executive only care about filling out the form and getting the money and don't really care about the customer service. I don't no what to do now as my money got struck and no response from any of ACT team.

My Internet is not working for Past 6 days, every day customer care people are saying it will be restored by EOD, till now no technician has come and nobody bothered even given complaint to Nodal Officer and Appellate team also but no use.

Request for the Internet Users not to use ACT FIBER IN HYDERABAD. WORST SERVICE EVER I HAVE SEEN IN MY LIFE.

My registered no [protected]

Hi,

I have took the connection on 5th july-19 from act and paid an amount of rs.4380/- to the sales executive.

On 7th july-19 got a call from feasibility team that connection is not feasible for our house and suggested to apply for a refund. I have called the sales executive on the same day and asked for refund. He said he will process the request.

I haven't got any further update so raised a request & sent a mail to support team on 8th july-19. From that day, i was in a follow up with support team and the request was escalated several times.

Till date there's no response and its been already 20 days since i have raised the request.

These are the ticket details with act support team:

Ticket id: sr[protected].

I have 2 connections with ACT CORP. from 2 months I have no internet. I have always paid my bill. I opened many complaints. They close them without resolution. I am unable to understand why. They tell me they will resolve for sure when I reopen the complaint and yet close it without resolution. I live in Aditya Greenfields B508 in Kondapur, Hyderabad

My act account number is[protected]. I have placed the disconnection request/refund request on 10th july by emailing to helpdesk. [protected]@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than 30 mintues and then suddenly disconnect. From 1 july to 10th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep on hearing that all customer care executive are busy for 30-45 min and it disconnects. I have wasted nearly 1 hour for 10 days. Then i thought of emailing the nodal officer (Nodalofficer. [protected]@actcorp.in) or appellate authority might help but still no reply from them although i got replies from help desk with some sr number which was created for me and it will be resolved in some time with any actual action. Everytime they will close the sr in 1-2 days without even calling or doing anything. Its been 8 days i am sending email to act everyday amd will get some new sr that's all. The biggest mistake i did is i paid advance of 6 months which is 8476.89 and now i used internet only for 1 month and it does not look like i will be able to get any refund. I don't know what to do for refund as i have tried all the possible ways.

Customer service is not connecting to the technical team, i was on call for around the 2 hours still they are not connecting the call and they are disconnecting the call after a certain time.

Can you able to take necessary actions on this company. After paying the net bills we are not getting the internet, if call the customer care they are not taking care.

Customer id:[protected]

Noninternet service fo r last three days even after complaining the issue for so many time. They keep on giving excuses and not resolving the issue. Other people in our building is able access internet except us. They are not all sending any technician and lying about it. There service is pathetic. They promise to provide 24 hrs of service but that is crap.
Ticket number: sr[protected]

I on 8th july 2019 registered for new connection by paying rs.3888 (Six months package). The sales executive said that he will give connection in 3 days. After3 days he asked to wait for another 3 days. Again after 2 days when i called them they should that there is no feasibility for me connection at my home. I asked them to refund my money then. They said that they initiated the process and i will be credited amt with in 10 days. After 1 week when i called them to inquire abt refund status they are now asking me to wait for another 15 days. Till now 3 weeks passed. No response from them.

I have been using act fibernet for around 4 years now and i had raised a relocation request in june 2019 post which an executive had called me and confirmed that he would provide the connection on the relocation date 10th of july. On 10th, the executive had arrived and told he would not be able to provide the connection and thus i had to re-open the request on 10th of july again.

Act customer care had charged me the relocation charge as part of my bill and i was forced to pay the same since i would be subject to late fees if the same was not done. Also kindly note that i was only able to utilize the service up till the 9th of july.

I was following up the relocation request everyday since it was raised on the 10th of july and the customer care executives had always assured me that the relocation would be done within 7 days i. E. 17th of july at the latest.

Later on 17th of july, a customer care executive had informed me via call that act would be unable to provide service in my current location and thus i had raised a request for connection cancellation which has been closed on july 19th.

I have been in contact with an act executive ever since july 19th regarding refund of the amount almost everyday and he just keeps informing me that i would be receiving a mail in relation to the amount refund but i have not received any such mail as of yet.
And now, since 25th of july the executive is ignoring my calls and i have also sent a mail to the act helpdesk mail id provided on the act webpage

I applied for cancellation before I shift and they said we will process your request but after few months they are calling me to renew the account also I told just cancel my account, but they are saying we don't have right to cancel, again I asked them to connect to your support so I will talk to them but for that also they are saying sorry we can't transfer to other support you only call to support and drop your details so they will cancel.
here the point is when they need connection they only do all things with one call but here whenever we need to cancel they have multiple teams and also they can't have internal connections and finally, we have to make a call and ask them to cancel.
I am getting daily one call from act to activate the account but why don't they till call me regarding my cancellation request.

I have changed my house to kphb. When i have called to the support team, they it takes 48 hours. After 48 hours i didn't get any connection, immediately i have contacted support team. Then i got update like again it will take 72 hours.

Support team very rude and providing false information to the customer.

Account number :[protected]

Bad service.

With act, customer support is never really a support. They don't have any control and they never really could say when connectivity be resolved. I have been calling them everyday and receive 24 hours excuse, for 4th day in a row. I was informed my current issue is a multiple outage (6-8 connection are affected) hence it is a high priority issue. And the lethargic approach to a high priority issue shows their work modal. And the worst thing is i have to call them and take updates. Basically, customer will be put in darkness with no hope when the issue will be resolved. One thing i really appreciate about act is their sarcasm in their message 'our team will ensure fastest possible action'

After prolonged hope and frustration. Decided to switch to a better service provider, raised a disconnection request - sr[protected] hopefully they disconnect on time and save me from a next month bill.

Regards
Steve

Hello,
I was very happy hearing about Actfiber net hence i went ahead and took the service .
Now there is some issue near my apartment which is causing no internet connection . I have called the cust service many times, they always say your case have been esclated and will be resolved within 24hrs however nothing has been done so far .
have paid 3500 for 3 months service now its just been 15 days and iam left with no connectivity to the internet .
my apt ppl have also complaint however no response .
SR[protected]
SR[protected]
SR[protected]
Above are the Service request numbers however there have been no response .
Please refund my money, i would like to go ahead with the disconnection of the service .

And now when i am available and wanted re connection - they are asking to pay due of previous connection - customer service make fake promise on call back and activation of service and when asked for a escalation to next level, deny and place on long holds and spoke to agent by name navakanth who promised that call back will be arranged in next 1 hour, ho
Ping to get a call.