ACT Fibernet Complaints & Reviews

I am utterly disappointed with the way act is handling the disconnection process.
First of all, without my consent, my plan was continued beyond expiration date of the previous plan and now forcing me to pay the bill. While i still finally agreed to pay, they are not ready to show me the usage statistics and randomly saying i have used 60gb which is not possible.
They are billing me for something i did not ask for and did not...

Firstly, it takes an average 20 mins of wait time to speak to a customer service personnel at any time of day. If you try to channel to raise a complaint, there are only two categories of complaints possible - Internet not working and Router config. So any other issue or additional info has to go call centre only. Even at the call centre, one these two issues can be logged externally. All the times I had waited and called issues were logged...

Simple inquiries to 8 offices unanswered

Such a company does not belong to the customers.
This company is not capable of simple inquiries with a mail
Requested to answer...
Question is
Is it possible to paypal or pay online?
Is there an offer for tirupati 517501 thummalagunta about the different packages?

Wait until today on their mail response from 8 branches.
Tip run...

Whenever i raise an internet connectivity related complaints, i get a message/mail saying that it will be resolved in 24 hrs. But, it never happened. They always take more than 2-3 days to resolve the issue. And the frequency of the network disconnected issue is very often and they seem not to be care about it. It effects my work from home plans.
I hope they change behavior and be more responsible....

I have requested for new connection on may-16th and i have paid for 1 month subscription cost around 700 (Sales man asked me to pay and take connection for 1 year) and the sales man said like will fix the connection in 3 days. Later i started calling them everyday for 2 to 3 times and they reply me every time like they will arrange technician or executive for connection fitting, but they did not. The same thing happening from the day 1 to...

Hi Team,

I straight away bring to your the management notice that one of the customer service executive women don't know how to speak with the customer and meanwhile putting my call on hold and asking same details again and again .if she is not in a position to handle customer's call and directing me to complaint to anyone in your office.

My question is straight forward to all the ACT leadership, if you people...

Hi team

My act account no :[protected]

After facing a horryfying experience in service delivery for the entire month of june 2019, i had requested to disconnect my connection to your team which they so promptly obliged to.
I was assured that the refunds team will be calling me back within 24 hrs of the disconnection request.
Considering that this is already 10 days now and i still havent recieved...

Kashish chopra having registered mobile no.98*1234 want to discontinue your services and want you to refund my connection fee of ₹5303 for 100 mbps plan for 7 months. As per you sales executive mr. Raju and from customer care i was promised that if a customer is not satisfied with the services they can file refund within 1 month and 100% money will be refunded. My connection was started at 26th june 2019 and since then i have raised more...

I paid rs. 4378 on june 3rd 2019. At the time of paying the amount, the sales person said, connection would be provided in 48 hours. But till now i did not receive connection from act people. Meanwhile i raised a refund request and its been 20 days over, still i did not receive my amount and no one called me for account details. No progress or calls are being done. I need the refund to be processed asap....

I have paid 6985 rs for new internet connection on may 2019. But they were unable to give new connection at my location and they said they will give refund.

I am waiting for my refund amount. Called so many times to customer care and they says you will get refund in 24hs. But i am not getting refund from last 2 months.

After raising the ticket, i have not got any call. It had been two months now, no progress...

Hi,

I am an act customer for 5 years. I have recently placed a request area relocation and took a six month plan and paid an advance payment of rs 8205/-.
When last time on the call with customer executive, she told me "pay the amount 8205/- now and i am immediately raising a request for new router and connection relocation". And after that i just received the sr closer email. Meanwhile i have already paid the amount.br...

I have told them that i want to disconnect their service last month by clearing all their bills its been 11 days i have got no response in fact a person called me saying that do i have speed issues i told him the complaint is regarding disconnection he said okay and hung up the call later i tried numerous times to call up the customer care they made me wait till 10 to 13 minutes always and disconnected my call automatically and i get messages...

I had raised act broadband connection request with act on the 26th june and the payment was made through lazypay. After once day act called me to mention it was not feasible to get a connection and on the same day the refund request was initiated. Initiated emails and included their nodal officer in the email trail to refund the amount to the original mode of payment. I was told it will be processed in a day or two, but no measure has been...

I'm supposed to get free router and one month free rental for paying six months plan. Act customer service informed me that i will get router within 5 days, it's been 14 days and yet to get it.

I have made several calls in last two weeks but there is no proper response and i'm very frustrated with the service.

Paid date: 25th june 2019
Mobile: [protected]

I'm disappointed with the service...

I have took connection they took amount n said it will be done in 4 days now it's 15days till now they have not done it

Message of amount paid

We confirm receipt of rs:2424 via cheque towards act fibernet a/cno[protected].in case of queries pls call [protected] or [protected]. Use the new app to track data usage, register service request, pay your bill and lot more https:///is.gd/actapp

My account...

Ticket number - sr[protected]

Made the payment for the router and the act lightning plan on june 27th, 2019 but the installation process still hasn't been completed. I have been calling up customer care repeatedly but they haven't been of much help either. Their lines are always busy and you have to stay on hold for at least 30 minutes to actually get in touch with them. One customer care representative actually disconnected...

I have raised ticket number SR[protected] for no internet connectivity, Nobody has contacted me or resolved the issue but the ticket has been closed twice. Multiple attempts to reach the customer care executive have failed, as nobody seems to be available or on the line.
I doubt if customer support even exists for ACT.
Does ACT have any sense of responsibility towards its customers?...

Registered number - [protected]
Caf no[protected]

I have applied for a new internet connection and paid 6 months instant payment on 21st june, he has promised to get the connection within a week max.
Till now i haven't received any connection.
I have been calling the specific person (Srikant) who took the payment but he says he is out of station and forwarded me his manager (Irfan) number.
Every...

I have taken a new connection in act fibernet on june 23rd and i have paid a sum of Rs.3541 and the dealer said that the connection process will be completed within 10days but till now there's no response from them and i have opted for a full amount refund but they are postponing the date of activation since 27th of june and they are keeping my call on hold if i am making a call to them.so, please take an action regarding this issue inorder...

Dear team,

This is hanimi reddy, i have taken act fiber net new connection on 30th june 2019. I have done payment for 6 month at once and installation suppose to be done within 24 hours. But, no one came for installation for past one week. I raised tickets in act customer care team many times but always they are saying with in 24 hours you can receive call from concern person. Again i made a call to customer care team many...