ACT Fibernet Complaints & Reviews

It have been very frustrating for the past couple of months that i am not able to reach the customer service of act fibernet. Their internet connectivity has been degrading over time, and they keep expanding to new cities, without even upgrading their customer service. If you call their customer service number +91-[protected], your queue would be over 30+ and then by the time you reach a single digit number in the queue, it will be over 10 minutes, and the phone gets disconnected. Therefore, there is literally no way to get in touch with the customer care people.

They do, however, have a mobile app, where you can file complaints, but they don't really resolve the complaints on time, because of which we want to contact the customer service call centre, but we can't.

Hi,
I have an act connection and would like to change the ownership. Since i am not in town i won't be able to do it personally. Please suggest a virtual process or help with account termination.
The ownership has to be processed soon because i need the bill invoice to be fenerated in my name.
Please do the needful. We have been act customers for a long time and prefer not to change.

Booked for a connection 5days back. 1st they said 24hrs to provide the new connection. After 24hrs customer care lady said the issue will get resolved in next 24hrs. Called them after 2days again they said this issue will get resolved in next 24hrs. Still waiting for connection and the sales agent srinivas who took money for new connection is not even answering the calls after payment...

This is my second complaint from when i start connection with act. My first ticket was closed after 5 days now second ticket in progress form 3 days when i call to customer support they said every time we will fix within 24 hrs but i don't believe there service now and i think no body start to fix on this yet
So please help on this how could i take action

My service request number is sr[protected]
I had faced very bad service from act wherein i did not have internet service for a period of almost 10 days in the month of june this year and the act team was pathetically slow and unprofessional in finding a solution to the problem of no internet service.
With the bad experienced i had from act fibernet, i decided to close this account and dropped a mail to the id : [protected]@actcorp.in on 10th july 2019.
It is an irony that act has become very arrogant in terms of how they perceive customer requests/concerns and complaints and it is clearly reflected in the fact that act team reverted to my mail and called me on 15th july and inquired the reason why i was closing the account. After confirming to them that i am very frustrated with the bad service i have had in the month of june this year and since now i had switched to another service provider hence they should close the account and i don’t need their services any more. To worst part is that today is 9th august 2019, and even till today their team handling my closure request has still not contacted me. The reason is very simple. I have the 6 months advance rental payment plan and had made the advance payment for 6 months on 10th may 2019 and hence in may mail i had requested that post the closure of my account the balance money should be refunded back to me and hence the best strategy for act is not to do anything on my closure request. It is really disgusting. I will never advise anyone to use act fibernet service ever. Very unprofessional company.

I have requested for a new connection on 10th of july 2019. But no one came for the connection so i requested for a refund on 14th of july 2019.

Ticket number: sr[protected].

Till date they keep on stretching the time frame like 7-10 days/ 24 hrs / 48 hrs.

One of the worst customer experience.

Ps: never make the payment for the new connection in advance to this particular provider.

I have paid the 6 months plan on aug 3rd 2019, my documents are collected but no internet connection provided till now aug 9th 2019. Customer services guys are telling my account is not created, usually account will be created on same day aug 4th/5th. They may misuse my documents/personnel data and important work is effected due to the delay. Please take immediate action on my complaint. I have followup with customer service executives and went to kphb branch and submitted a written complaint but no action was taken.

Hi team,

I have raised a disconnection request of act fibernet on 22nd of july 2019. And my refund has not yet processed. Kindly help me in getting the same.

I did multiple calls but they have not responded.
Registered mobile number : [protected]
Name
Kolipak nikhil kumar
Location hyderabad
Please let me know in case of any further details from my end

Act company doesn't do the needful when i placed a shifting request and i initially called to cancel because of the poor customer service. But they apologized and as a result they apologized and told me that it would be fixed and offered to give me free installation and now because of that none of their people are coming to give the connection or neither are they cancelling my connection

I have paid 2891/- rupees for new internet connection on[protected].
At the time of payment, technician said it would take 10days to get new connection and i was given permission to install the box also at my site.

After 12 days i contacted them to know the status. They responded like they are feeling sorry for not being provided a new connection in said time and told please wait until we reache you and solve this matter.

After 15 days i raised a complaint in twitter and emailed to the authority personnel for hyderabad area. This time they were again sorry at this time.

So today, finally after 22 days no connection was provided.
Reference ticket no:sr[protected].

Even the authority team assigned in hyderabad area not able to solve my issue. I have mailed the whole issue to them 5 days back to the below email addresses.
Email 1: appellate. [protected]@actcorp.in
Email 2: nodalofficer. [protected]@actcorp.in

They are playing a game with a customer trust. They are not eligible to da a service based business. They failed in doing so. Act fibernet is not trustworthy.

Hello team,

I am facing a problem due to the act fibernet team. I had pre-paid for the connection and applied for connection on 29th july and its been 7th aug today, i have got no response from act team as of now.

I have to call again and again and the customer care representative had cut my call without asking me.

I have been harassed mentally by the act team as i am losing business/clients because of their casual attitude towards my issue.
I strongly believe that act should pay for the inconvinience they have created.

Act changed my plan without my consent and invoice big 7043 has been added to my bill. I have tried thier customers numbers.

In the mobile app, there is no provision to explain issue clearly.

I have tried their customer and appellate authority [protected], [protected] and [protected]. All phone number are busy.
They are not providing any sr number for mail complaint to follow up or share. I have sent my concern and waiting for the response.

Act account id[protected].

Any body having similar issues, please let me know, we should take it via legal way. Trai has laid down town tier grievance addressal mechanism to address issues of costomer, not to screw them

Gokul cg
Bangalore

How hope less the team is, it's been complete 3 days we are unable to access internet and the team is very irresponsible they don't even respond or attend customer calls. You ask for the bill to paid immediately and cut the connection for more than 2 days. Hats-off to your way of doing business in this way ridiculous team. This is not first time to face this problem every time the connection goes off you take more than two days to fix it damn it. Fix the issue asap bloody hell

Act sales representative visited my house where i had newly shifted and sold me internet package for 3 months and took my documents and amount of rs. 3750.00 before payment i asked if they had tie up with the builder to provide services and he said yes when they did not have tie up or authority to sell internet in the building. As builder did not allow i immediately called and cancelled the account before installation. I was told refund with process within 7 working days. Also i was asked to email to their refund dept at [protected]@incredible. Actcorp.in which i did and no acknowledgement to email. Since then i have been calling customer services and each week they give me same answer of it will take 15 more days. I have spoken to the sales person, manager, billing team and customer service team and still don't have my refund.

Hi,

Connection id:[protected]
Bangalore shriram pura act store - 560021
I have paid online for act fibre net new connection, it has been more than 5 days the setup is not installed. They are not receiving the call and even the customer care is doing nothing to resolve the issue. Very bad service and because of which i am getting disturbed.

Request you to please resolve the issue asap. I would now prefer to the get refund which is 1507 rs.

Regards

10th july-
My act account number is[protected]. I have placed the disconnection request/refund request on 10th july by emailing to helpdesk. [protected]@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than 30 mintues and then suddenly disconnect. From 1 july to 10th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep on hearing that all customer care executive are busy for 30-45 min and it disconnects. I have wasted nearly 1 hour for 10 days. Then i thought of emailing the nodal officer (Nodalofficer. [protected]@actcorp.in) or appellate authority might help but still no reply from them although i got replies from help desk with some sr number which was created for me and it will be resolved in some time with any actual action. Everytime they will close the sr in 1-2 days without even calling or doing anything. Its been 8 days i am sending email to act everyday amd will get some new sr that's all. The biggest mistake i did is i paid advance of 6 months which is 8476.89 and now i used internet only for 1 month and it does not look like i will be able to get any refund. I don't know what to do for refund as i have tried all the possible ways.

Update 1-
29 july
I have also sent email for refund to email id given by customer care but didn't receive any reply. It's been 5 days.
I am following up with you guys for a month now. Everytime i get similar kind of reply we have put this on priorty and then they open sr and then they automaticallly close sr within 2-3 days without doing anything. Please please dont create new sr just give me my refund.
30 july-
They finally called me to ask my details and also told the router cost is 4000
So if i submit the router the cost will be waived off then they told me that somebody will be coming to collect the router still nobody came to pick up.
Then i call act whitefield and bellandur office nobody is ready to accept the router and then they told me you have to call customer care.
So now there is a deadlock situation i can't call customer care and customer care never calls me
2 aug-
Again got email for refund details but when my asking about the router submission nobody is replying (Router cost-4000) if i dont submit the router and give the refund details then definitely they will deduct the router money from my refund which is hugs

I had applied for connection on 21th May 2019 and they have taken 6 months subscription paid 4600 rupess by cash and till now - no connection, no call - nothing has happened. If we call sales guy who had taken the application with cash, is least bothered and says some issues are there and it will get resolved, otherwise - take the money. He is just money taking agent. . I had registered on may 28th with : SR[protected]: ; User ID :[protected] . I had called today also, same response and no action. This company advertize and does bother about customer value, money and sentiments. Even If Management are really interested in taking care of customers, then they need address operations properly. We are let at mercy of these guys by paying our hard earned money and also we have to call up and Send Emails to refund team as well as support team but there is no responce Ideally, the refund process should have been initiated. But I had to call the customer care (which btw has unbelievable waiting times) multiple times over 4 weeks and still have no clue on the refund process. The sales executive only care about filling out the form and getting the money and don't really care about the customer service. I don't no what to do now as my money got struck and no response from any of ACT team.

My Internet is not working for Past 6 days, every day customer care people are saying it will be restored by EOD, till now no technician has come and nobody bothered even given complaint to Nodal Officer and Appellate team also but no use.

Request for the Internet Users not to use ACT FIBER IN HYDERABAD. WORST SERVICE EVER I HAVE SEEN IN MY LIFE.

My registered no [protected]

Hi,

I have took the connection on 5th july-19 from act and paid an amount of rs.4380/- to the sales executive.

On 7th july-19 got a call from feasibility team that connection is not feasible for our house and suggested to apply for a refund. I have called the sales executive on the same day and asked for refund. He said he will process the request.

I haven't got any further update so raised a request & sent a mail to support team on 8th july-19. From that day, i was in a follow up with support team and the request was escalated several times.

Till date there's no response and its been already 20 days since i have raised the request.

These are the ticket details with act support team:

Ticket id: sr[protected].

I have 2 connections with ACT CORP. from 2 months I have no internet. I have always paid my bill. I opened many complaints. They close them without resolution. I am unable to understand why. They tell me they will resolve for sure when I reopen the complaint and yet close it without resolution. I live in Aditya Greenfields B508 in Kondapur, Hyderabad