ACT Fibernet Complaints & Reviews

Hi,

Clearly there should be action taken against act fibernet. This is my 5th month in the new location at benson town and this is my 6th disconnection. I've subscribed for a 6 months payment and now i have to try and chase people to support. If you can't provide service then you should shut shop. Why do you provide a customer support number which one can never reach. One has to wait on for 12 mins before the call gets disconnected. This is not a one time affair, this is frustrating.

You have taken the money to provide internet connection and you should have the minimum courtesy to inform your customer in the event of a failure. You lack professionalism.

Looks like legal action is the only language act would seem to understand.

Regards
Anesh

I have already submitted my proof for my relocation but everyday i receive mail and message. I called customer care for the past 3 days and they respond the same (We will resolve your issue) which is not solved yet. I'm totally irritated by your service and i don't want your service no more. You guys dose't care about customers. Totally unsatisfied.

This is nisha. I have an act connection in my name which i requested for transfer to my new loaction (Mana tropicale, sarjapur road, bangalore). I raised a request 1 month before and your customer care representatives with out even checking the feasibility told me to cancel that request and raise it only 5 days before we shift. Reason she mentioned is act already have a connection in the new place so 5 days is enough for the new connection.

Now when i requested for transfer 5 days before again they are saying our tower doesn't have access so it will take again 1 more month. I am not getting the logic behind this. Why they didn't check this when i requested 1 month back. Why they told me to cancel and raise it 5 days before. And its almost been 15 days since i requested second time

And now even after 1.5 months still act people are just closing what ll requests i raise and behave so rude. Even asking me not to raise any more requests.

This is not what we expect from such a good isp.

Since we don't have any other options, please consider this and process the request asap.

This is not our fault. We raised the request 1 month before only. Just because of your customer care representatives, please don't make the customers suffer.

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, i can't help but submit this letter of complaint hoping for fast and adequate resolution.

I have registered under the account id:[protected] by paying 3700/- to act fiber executive mr. Venkat on 5th august 2019 promising to get installation on 7th august 2019, as they failed to install, i raised a complaint to get installation as possible got a assurance to be done by 48 hours but failed the same way, again raised the complaint and received a call from technician saying installation will be done by 12th august without fail but till date people are not responding to call or any update for installation from mr. Venkat, mr. Madhu, mr suresh.

I have waited for more than a month and kept patience, but due to your poor services and not responding to calls or update, requesting to refund my money at earliest.

I have shared the refund details to refunds. [protected]@actcorp.in, nodalofficer. [protected]@actcorp.in & [protected]@actcorp.in. To be wondered no any calls from the team. After continuation of complaints finally gets a call and saidd that money will be transferred by 10-11th of sep but still no any update from this worst company.

People over there just fooling us and am the one who fooled in their trap. Worst ever service company i have interacted with.

I applied new act broadband connection on 8th september 2019. I took plane of 685 and paid for 3 month by online of amount 2923.00 rupees.
I called multiple times to act customer care. They assure me to within 24hrs give connection, but still i am waiting. Because of this i don't want this connection and want refund back my money.
A/c[protected]

Account no :[protected]Act internet)

I had requested for disconnection of act broadband service since their service is pathetic, form past one month, and the internet service was disconnected due to unknown reasons, so i requested for a permanent disconnection, but not getting proper response or guidance for disconnection formalities, rather the customer care executive is asking me to do the payment. Day by day the bill amount is increasing, for the service which i'm not using any more. Kindly help me out and solve the issue at the earliest.

I was trying to reach them since 2months through customer care but never it gets connected. They said they will send their representative to disconnect but they have not turned up. They ask me to pay bill for 2months but they don't suspend the account. There is no internet connectivity too but still they are billing us. Please resolve it we have been waiting for suspension since 2 months.

Dear concern,

I am staying at marathahalli, bangalore, my login id 11030666, am sorry to say offlate your service has been detiorating, in a week of 7 days 5 day my complaint will be raised and your call centers are loaded with calls having queue of 50 calls in pipeline, with great difficulty after waiting for 24 min, i got to speak with your csr but when i asked for escalation no, she dropped the line.

I think subscriber like us are all waiting for jio to come in and what they have done for telecom sector should happen in isp sector as well.

This with reference to ticket # sr[protected] associated to account number[protected] and mobile number [protected]. My internet has been down since yesterday due a faulty router power adaptor!

One of act's field technician called kumar visited yesterday, he claimed that the adaptor wasn't functional due to water damage; i had explained to him that there's no source of water around it so it's got to be something else. He won't acknowledge that and insisted that i pay for the new adaptor. I request him that to put me in touch with his supervisor or manager, for which he wouldn't call them or give me their phone number. Later he just walked out asking me to call the customer care. He wouldn't provide his full name or employee number; this is totally not acceptable behaviour by your staf[censored]

Furthermore, i had reached out tp link service centre and they informed me that the liquid leaking from the adaptor was result of the damged capacitor and this is a common occurrence.

I had called nodal officer today, a guy called kishan answered (Sajala won't come to the phone) he couldn't understand the sense o[censored]rgency and said it would take him 72 hours to resolve it. Are you kidding me??? In today's day and age this is just ridiculous.

*please stay away from act internet in bangalore*

Yet another service request. Nothing had changed and i continue to loose internet connection. Raising complaint on this forum did not help last time. The old ticket was closed starting the rj 45 jack was faulty when i had recieved message when raising ticket that the link was down.

The new ticket:
Your act fibernet request sr[protected] is expected to be resolved by 9/11/2019 09:00:00 am

Set-top box burnt hdmi cable and the same fire went till tv and burnt chipset on tv as well. Due to insufficient protection mechanism at the set-top box, our tv costed the damage. I complained to customer care and they blamed us and removed connection without paying any compensation. Overall damage cost around 11k and the same thing happened around our city many places. Due to insecure set-top boxes people getting affected.

This is regarding my act fiber-net.

I always have connectivity issues. They claim that my router has a problem but finally figured out that it was a problem at their end.

I have spoke to multiple people like tl, am, nodal officer and dropped a email to appellate authority which of no use.

Appellate authority is yet to respond to my actual issue.

Below is the email i dropped to them...

I sir i roshan barkat vadsaria holding a account with act finer name under account number[protected] am trying to fix my internet connection from past two months, every time i call them they inform to resolve issue within 24 hours and waive the bill for the days internet was not working, despite if multiple attempts they internet was never fixed and waiver for never done, i feel helpless now and you are my only hope to help me out

We prepaid 6 months of bill for new connection on 20/july/2019. But the connection is not given till date. We raised complaint so many complaints on this problem and also approach the company directly. Everytime they are telling some cock and bull stories which we wait for almost one month. Then after they told refund the money very soon. But we didnot receive any amount and we waste our money (Petrol expenses every time to reach company) and time.
So please make sure our money has to be refunded as early as possible.

I want disconnection of my act fibernet account. I have changed my location and i don't want act connection anymore. I have cleared my bill and i haven't used monthly available data. I tried to contact your customer care executive but the call was failed. I waited more than 30 minutes in the line but there was no response. I want disconnection. I[censored] don't consider this complaint, i will not pay its coming bills.

I have sent multiple requests to act broadband to disconnect my act broadband connection immediately, due to repeated poor performance of act broadband in my apt and i have switched to someother broadband already.

Despite several requests, i am still being harassed by act thro various means, email, sms, calls asking me to pay for renewal etc..,

Dont u all understand english.

If my connection is not terminated within 48 hours i will have to send a legal notice

Please disconnect, termanate my connection and confirm. Stop harassing me.

If act is responding to this please share your corporate email id, so that i can share my account information

We called for act broadband connection on 12-8-19. Immediately salesperson came. We paid through card. Then after so many calls network engineer came and told that they have to fix a box using drill and they need a power supply 24/7 for that junction box. Our house owner was not ready for it so we gave for disconnection immediately in that day and we were told refund will be initiated in 15 days. Next day they were calling and convincing for reconnection but i told no situation not feasible and asked to refund. Till today with n number of calls and emails to their customer care they always say within 15 days... I don't know which 15 days they are talking about.

Later confirmed that it will be credited before september 4th till now did not recevie customer people started saying it is in process... They expect the customers to beg behind them giving false promises without commitements.

ACT poor customer support.
I have registered a complaint on 2nd Sep stating internet isn’t working and the ACT team hasn’t resolved the issue after I had called twice and followed up as well.
Similarly internet wasn’t working and I had registered a complaint on 26th August too. They took 2-3 days to resolve, even having the TAT as 24 hrs they are unable to provide a consistent internet facility. I this once or twice every month. Pathetic internet provider.

Your ACT Fibernet Request SR[protected] is expected to be resolved by 9/3/2019 02:00:00 PM (MM/DD/YYYY) T&C apply.
Our new Helpline numbers are[protected]/[protected]. You Can track the status of your Service request using the ACT Fibernet app. Download here http://is.gd/actapp

I have payed for installation and monthly plan of 1132/- on 29th of august 2019. I have not received any kind o[censored]ser id and password. The internet is not even active. I have constantly lodged tickets every day but that seems to have not made any impact on the progress.

I need to cancel and get a new broadband connection. Even the cancellation is not happening at a fast pace.

Worst worst service

Trai needs to take very strict action on act fiber.

Not sure why we have to pay money for 6 months at a time.

Rules needs to set by trai, other wise these kind chief broadband service people will create problem for gated community people...
Somany complaints.

Respect sir /madam
My name is k. Madhusudhan
My act login mobile number [[protected])
Since from last 8 years above iam a act customer iam using
From last 20 days i am facing issue slowly internet connection.
I have raised a complaint from 12th august, 2019 of this month problem solved & after 2 days same problem raised
Again i had raised a complaint at same problem to customer team on online booking also they told it will be solved with in 24 hours but no body resolved.
Can i refund that amount. Or what's the solution.