ACT Fibernet Complaints & Reviews

My account id is[protected]. I have raised a shifting request on 8th Aug 2019, and promised that it will take 3 to 7 days for this.. It's almost 10 days and still activation is not done yet.. Fiber connection box fitting and Internet connection are done but still no activation.
I called to customer care and the call center is always busy.. I have called so many times to the person who gave connection to us, he even not lifting my...

I have paid 6 months advance on 2nd august 2019 for an internet connection. After that the agent is not responding to my phone calls and whats app messages. When i call customer care, they said they will resolve the issue within 24 hours every time i call but no action is taken so far. They are simply cheating the customers and stealing money and wasting our valuable time....

Act fibernet has been cheating us for almost a year now. They provided connection to internet by connecting to our electricity connection box and said they will be discounting 50 RS on our internet bill each month. It's been more than a year we started seeing a spike in our electricity bill which was almost double the amount. This was a trend we observed. On getting a check on the connection we noticed that they i.e. ACT has connected multiple...

My internet is down since two weeks. I have opened an sr. They fix it temporarliy which will work for 15mins and gets disconnected and they will close the sr. I reopen the sr and the cycle continues, this has been happening since two weeks. I requested compensation for 2weeks down time (Still down), they gave 180rs, for the monthly bill i pay, i am supposed to get 600rs.

1) they don't fix the issue.
2) they don't...

I’ve activated my connection at my new place by paying the amount on 22.07.2019. They asked to wait for a day, later asked to wait for 10 days. It’s been so many days now and i don’t have internet inspite of paying. They’re not even responding on calls. They are just insisting me on waiting more. It’s almost a month now since i’ve paid the amount. Please help....

Act fibernet sucks big time without any proper connectivity to the end users. I got frustrated following up with customer care to get the connection resumed, instead i decided to end the connection with a such poor service. Even after informing to customer care to disconnect the connection, which they have not done and i get repeated calls from bill section to the pay the due amount for the month. Billing section such a worst creature they...

I have act fiber connection having a fast connection speed
But the internet pops an error everytime " no internet access and everytime i raise a complaint, it will be immedialtely closed without any updates. The connection drops very frequently and when its up its dead slow. My mobile data works faster than act.
Whenever we call they say its fiber optic cable it will resolved asap. But never they turn up and their service is...

Hi,

My name is nikhil muthazhahan. My mobile number is [protected]. I registered for a new act connection on 2nd august, and all the wiring has been done. Activation has been pending for 6 days now.

I've been actively following up everyday with act support. 5 different support people said it'd be done in the next few hours, but nothing has been done.

Please look into this, because i'm thinking...

Whom ever it may concern,

Sir i have been facing problem with act fibernet since a long time the are not even responsible to tell me a answer. Even their costumer care is not responding please do something. This is frustrating me a lot. They don’t even know how to respond to the costumers. This is not the way how to maintain their service. I see many people in my area are facing this problem...

Hello sir /madam,

I have taken new act fiber net connection last monday.net came for half and hour after that net is not coming i have so many complaints after that issue resolved on thursday eve. Again on saturday afternoon net gone till not net is not coming n no response from act fiber team, who will pay money for 5 days i used net only two days....

User id[protected], even though several complaints made and call made to customer care, only thing i get is will be sorted as early as possible. It never happened. They are ready to give new connection in 24 hours, shifting means they are not bothered. I have already paid for six months, if i delay to pay one day also they will cut the connection. So who will compensate for delay from your side.
I m clearly making my point act beam...

Hello this is gowtham. We had used act fibrenet (Mobile no. [protected]) in nunagambakkam area, chennai for few days in january but being not much satisfied with the speed and service in our area we have requested for disconnection which was done after many requests and modem collected later on after many reminders from our side. Multiple tokens have been raised for refund but nothing has been acted upon. My request to you is to take this...

I have act fiber connection having a fast connection speed
But the speed is pathetic and everytime i raise a complaint, it will be immedialtely closed without any updates. The connection drops very frequently and when its up its dead slow. My mobile data works faster than act.

Our entire apartment is facing this issue and every person raises a request but still no use..

Act is not considering the issues...

It have been very frustrating for the past couple of months that i am not able to reach the customer service of act fibernet. Their internet connectivity has been degrading over time, and they keep expanding to new cities, without even upgrading their customer service. If you call their customer service number +91-[protected], your queue would be over 30+ and then by the time you reach a single digit number in the queue, it will be over 10...

Hi,
I have an act connection and would like to change the ownership. Since i am not in town i won't be able to do it personally. Please suggest a virtual process or help with account termination.
The ownership has to be processed soon because i need the bill invoice to be fenerated in my name.
Please do the needful. We have been act customers for a long time and prefer not to change....

Booked for a connection 5days back. 1st they said 24hrs to provide the new connection. After 24hrs customer care lady said the issue will get resolved in next 24hrs. Called them after 2days again they said this issue will get resolved in next 24hrs. Still waiting for connection and the sales agent srinivas who took money for new connection is not even answering the calls after payment...

This is my second complaint from when i start connection with act. My first ticket was closed after 5 days now second ticket in progress form 3 days when i call to customer support they said every time we will fix within 24 hrs but i don't believe there service now and i think no body start to fix on this yet
So please help on this how could i take action...

My service request number is sr[protected]
I had faced very bad service from act wherein i did not have internet service for a period of almost 10 days in the month of june this year and the act team was pathetically slow and unprofessional in finding a solution to the problem of no internet service.
With the bad experienced i had from act fibernet, i decided to close this account and dropped a mail to the id : [protected]@actcorp.in...

I have requested for a new connection on 10th of july 2019. But no one came for the connection so i requested for a refund on 14th of july 2019.

Ticket number: sr[protected].

Till date they keep on stretching the time frame like 7-10 days/ 24 hrs / 48 hrs.

One of the worst customer experience.

Ps: never make the payment for the new connection in advance to this particular provider....

I have paid the 6 months plan on aug 3rd 2019, my documents are collected but no internet connection provided till now aug 9th 2019. Customer services guys are telling my account is not created, usually account will be created on same day aug 4th/5th. They may misuse my documents/personnel data and important work is effected due to the delay. Please take immediate action on my complaint. I have followup with customer service executives and...