ACT Fibernet Complaints & Reviews

Hi team,

I have raised a disconnection request of act fibernet on 22nd of july 2019. And my refund has not yet processed. Kindly help me in getting the same.

I did multiple calls but they have not responded.
Registered mobile number : [protected]
Name
Kolipak nikhil kumar
Location hyderabad
Please let me know in case of any further details from my end...

Act company doesn't do the needful when i placed a shifting request and i initially called to cancel because of the poor customer service. But they apologized and as a result they apologized and told me that it would be fixed and offered to give me free installation and now because of that none of their people are coming to give the connection or neither are they cancelling my connection...

I have paid 2891/- rupees for new internet connection on[protected].
At the time of payment, technician said it would take 10days to get new connection and i was given permission to install the box also at my site.

After 12 days i contacted them to know the status. They responded like they are feeling sorry for not being provided a new connection in said time and told please wait until we reache you and solve this matter.br...

Hello team,

I am facing a problem due to the act fibernet team. I had pre-paid for the connection and applied for connection on 29th july and its been 7th aug today, i have got no response from act team as of now.

I have to call again and again and the customer care representative had cut my call without asking me.

I have been harassed mentally by the act team as i am losing business/clients because...

Act changed my plan without my consent and invoice big 7043 has been added to my bill. I have tried thier customers numbers.

In the mobile app, there is no provision to explain issue clearly.

I have tried their customer and appellate authority [protected], [protected] and [protected]. All phone number are busy.
They are not providing any sr number for mail complaint to follow up or share. I have sent...

How hope less the team is, it's been complete 3 days we are unable to access internet and the team is very irresponsible they don't even respond or attend customer calls. You ask for the bill to paid immediately and cut the connection for more than 2 days. Hats-off to your way of doing business in this way ridiculous team. This is not first time to face this problem every time the connection goes off you take more than two days to fix it...

Act sales representative visited my house where i had newly shifted and sold me internet package for 3 months and took my documents and amount of rs. 3750.00 before payment i asked if they had tie up with the builder to provide services and he said yes when they did not have tie up or authority to sell internet in the building. As builder did not allow i immediately called and cancelled the account before installation. I was told refund with...

Hi,

Connection id:[protected]
Bangalore shriram pura act store - 560021
I have paid online for act fibre net new connection, it has been more than 5 days the setup is not installed. They are not receiving the call and even the customer care is doing nothing to resolve the issue. Very bad service and because of which i am getting disturbed.

Request you to please resolve the issue asap. I would...

10th july-
My act account number is[protected]. I have placed the disconnection request/refund request on 10th july by emailing to helpdesk. [protected]@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than 30 mintues and then suddenly disconnect. From 1 july to 10th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep...

I had applied for connection on 21th May 2019 and they have taken 6 months subscription paid 4600 rupess by cash and till now - no connection, no call - nothing has happened. If we call sales guy who had taken the application with cash, is least bothered and says some issues are there and it will get resolved, otherwise - take the money. He is just money taking agent. . I had registered on may 28th with : SR[protected]: ; User ID :[protected]...

My Internet is not working for Past 6 days, every day customer care people are saying it will be restored by EOD, till now no technician has come and nobody bothered even given complaint to Nodal Officer and Appellate team also but no use.

Request for the Internet Users not to use ACT FIBER IN HYDERABAD. WORST SERVICE EVER I HAVE SEEN IN MY LIFE.

My registered no [protected]...

Hi,

I have took the connection on 5th july-19 from act and paid an amount of rs.4380/- to the sales executive.

On 7th july-19 got a call from feasibility team that connection is not feasible for our house and suggested to apply for a refund. I have called the sales executive on the same day and asked for refund. He said he will process the request.

I haven't got any further update so raised a...

I have 2 connections with ACT CORP. from 2 months I have no internet. I have always paid my bill. I opened many complaints. They close them without resolution. I am unable to understand why. They tell me they will resolve for sure when I reopen the complaint and yet close it without resolution. I live in Aditya Greenfields B508 in Kondapur, Hyderabad...

My act account number is[protected]. I have placed the disconnection request/refund request on 10th july by emailing to helpdesk. [protected]@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than 30 mintues and then suddenly disconnect. From 1 july to 10th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep on hearing that all...

Customer service is not connecting to the technical team, i was on call for around the 2 hours still they are not connecting the call and they are disconnecting the call after a certain time.

Can you able to take necessary actions on this company. After paying the net bills we are not getting the internet, if call the customer care they are not taking care.

Customer id:[protected]...

Noninternet service fo r last three days even after complaining the issue for so many time. They keep on giving excuses and not resolving the issue. Other people in our building is able access internet except us. They are not all sending any technician and lying about it. There service is pathetic. They promise to provide 24 hrs of service but that is crap.
Ticket number: sr[protected]...

I on 8th july 2019 registered for new connection by paying rs.3888 (Six months package). The sales executive said that he will give connection in 3 days. After3 days he asked to wait for another 3 days. Again after 2 days when i called them they should that there is no feasibility for me connection at my home. I asked them to refund my money then. They said that they initiated the process and i will be credited amt with in 10 days. After...

I have been using act fibernet for around 4 years now and i had raised a relocation request in june 2019 post which an executive had called me and confirmed that he would provide the connection on the relocation date 10th of july. On 10th, the executive had arrived and told he would not be able to provide the connection and thus i had to re-open the request on 10th of july again.

Act customer care had charged me the relocation...

I applied for cancellation before I shift and they said we will process your request but after few months they are calling me to renew the account also I told just cancel my account, but they are saying we don't have right to cancel, again I asked them to connect to your support so I will talk to them but for that also they are saying sorry we can't transfer to other support you only call to support and drop your details so they will cancel.br...

I have changed my house to kphb. When i have called to the support team, they it takes 48 hours. After 48 hours i didn't get any connection, immediately i have contacted support team. Then i got update like again it will take 72 hours.

Support team very rude and providing false information to the customer.

Account number :[protected]

Bad service....