ACT Fibernet Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500089

Whenever i raise an internet connectivity related complaints, i get a message/mail saying that it will be resolved in 24 hrs. But, it never happened. They always take more than 2-3 days to resolve the issue. And the frequency of the network disconnected issue is very often and they seem not to be care about it. It effects my work from home plans.
I hope they change behavior and be more responsible.

Aug 11, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

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Address: Kukatpally Housing Board Colony, 171, Rd Number 1, K P H B Phase 1, Kukatpally, Hyderabad, Telangana 500072, Hyderabad, Telangana, 500072

I have requested for new connection on may-16th and i have paid for 1 month subscription cost around 700 (Sales man asked me to pay and take connection for 1 year) and the sales man said like will fix the connection in 3 days. Later i started calling them everyday for 2 to 3 times and they reply me every time like they will arrange technician or executive for connection fitting, but they did not. The same thing happening from the day 1 to till date, still no response from the team. Worst thing is, sales man is also not responding the calls. Even i have visited act office in kukatpally on 24th afternoon, i met one team lead, he said like he will take this case and fix the connection in 1 day and it's now 3 days. No response from team lead also. I have asked for refund my money they said for refund it will take 15 days. For fixing they said 3 days and for refund they are taking 15days. As i have waited for 12 days and how can i wait for my refund for 15 days again. For giving new connection they are taking 12+ days time, how act is no 1 internet service provide in the city.. Which is not at all good

Finally, i have asked for refund on may-23rd (Approximately) and contacted to airtel for new connections and they did in 3hrs and till now there is no issue with them.

The refund request was taken on may 23rd and they said it will be processed in 15 days. It's been close to 2 moths and no action from them. And in this period iam calling them for status, they say like will check with billing team and ask me to hold the call for some time, and i will be on hold for more then 10 min the the call will disconnect automatically. Like this i am almost facing mental tension to talk to the customer care people for my refund. So, even today i called them for 2 times and of no use.

I request you to please take an action on this act fibernet, hyderabad. And please do needful and punish them on late processing for new connections and as well as refund request also.

Below are the detail:
Enquiry no/prospect id:[protected]
Installation request: sr[protected]
Refund request: sr[protected]

Thank you.

Aug 13, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

ACT Fibernet Customer Care's response Dear Suneel Dandu,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

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Address: Ranga Reddy, Andhra Pradesh, 500047

Hi Team,

I straight away bring to your the management notice that one of the customer service executive women don't know how to speak with the customer and meanwhile putting my call on hold and asking same details again and again .if she is not in a position to handle customer's call and directing me to complaint to anyone in your office.

My question is straight forward to all the ACT leadership, if you people doesn't know how to handle customers call and provide necessary resolution. Why customer service number provided to complaint.

I am using this ACT connection from 2010, never experienced the call which handled by one of your customer service executive women. I request you to refund my money back asap.

Name Rakesh
Phno [protected]

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prateek ghadashi

from Delhi, Delhi

Jul 29, 2019

I face a connection issue since last 2 weeks, I raised a complaint on act portal still no action, money is taken time to time but when it comes to service I think it’s a fake company without any knowledge

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ACT Fibernet Customer Care's response, Jul 29, 2019

Verified Support

Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

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Address: 306B, SATYA SAI RESIDENCY,, Masjid Banda, Kondapur, , MASJID BANDA,, BOTANICAL GARDEN ROAD, KONDAPUR, Hyderabad, Andhra Pradesh, 500084

Hi team

My act account no :[protected]

After facing a horryfying experience in service delivery for the entire month of june 2019, i had requested to disconnect my connection to your team which they so promptly obliged to.
I was assured that the refunds team will be calling me back within 24 hrs of the disconnection request.
Considering that this is already 10 days now and i still havent recieved any communication from act, i am agains raising this issue with you.

I had renewd my connection for 6 months in the month of may 2019 and act failed to deliver service nearly entire month of june. This has lead to multiple interruptions andd issues of delivery of my work. Also, i had to bear the financial burden of getting another connection.

At this juncture i only ask to be redunded the money for the remaining months, since you are not providing any service and the terminiation of the service clearly was a result of a sub optimal service delivery and customer service.

Request you to kindly help me with the same.

Aug 10, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

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T

tkpsiva

from Chennai, Tamil Nadu

Jul 17, 2019

I am also facing the same problem. Paid for 6months. They said feasible at that area.
I sent many mails but no proper action.

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ACT Fibernet Customer Care's response, Jul 17, 2019

Verified Support

Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

T

tkpsiva

from Chennai, Tamil Nadu

Jul 17, 2019

I am also facing the same problem. Paid for 6months. They said not feasible at that area.
I sent many mails for refund but no proper action.

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Address: 110027

Kashish chopra having registered mobile no.98*1234 want to discontinue your services and want you to refund my connection fee of ₹5303 for 100 mbps plan for 7 months. As per you sales executive mr. Raju and from customer care i was promised that if a customer is not satisfied with the services they can file refund within 1 month and 100% money will be refunded. My connection was started at 26th june 2019 and since then i have raised more than 7-8 complaints and none of them were entertained properly by you team my internet was down for almost 3 days from 26 june 2019 till 10th july 2019 and all the complaints are resolved as per you customer care agents convenience. And then i filled the disconnection request with ticket number sr[protected] on 3rd july 2019 and it is already 10th july 2019 and i have not recieved any response from your so i again called to raise my complaint for the connection disconnection and my refund on 10th of july 2019 and they provided me with the same ticket no sr[protected] and i have not yet recieved and response till now. Kindly look into the matter and disconnect my connection and refund my money at the soonest and do not force me to take this matter to consumers court as that will not add to the goodwill of your company.
Hoping for a quick and positive response.

customer support has been notified about the posted complaint.

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Address: Flat No: 402, Subbulu Naidu Nivas, Road No: 20, Alkapur Township, Manikonda, Hyderabad, Andhra Pradesh, 500089

I paid rs. 4378 on june 3rd 2019. At the time of paying the amount, the sales person said, connection would be provided in 48 hours. But till now i did not receive connection from act people. Meanwhile i raised a refund request and its been 20 days over, still i did not receive my amount and no one called me for account details. No progress or calls are being done. I need the refund to be processed asap.

customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

Jul 10, 2019

Updated by Garbhana Haribabu Thank you for the response, please find my account Id :[protected]

Jul 13, 2019

Updated by Garbhana Haribabu Hello Team,

Could you please provide me the update on my issue.

Thanks
Haribabu

Jul 18, 2019

Updated by Garbhana Haribabu Hi Team,

Can you please provide me an update on my issue.

Thanks

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G

Garbhana Haribabu

from Hyderabad, Telangana

Jul 10, 2019

Thank you for the response, please find my account Id :[protected]

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ACT Fibernet Customer Care's response, Jul 10, 2019

Verified Support

Dear Garbhana Haribabu,

Thanks for sharing your details. We will get in touch with you with an update.

Regards,
ACT Fibernet

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Address: VASAVI COLONY, Hyderabad, Andhra Pradesh, 500090

I have paid 6985 rs for new internet connection on may 2019. But they were unable to give new connection at my location and they said they will give refund.

I am waiting for my refund amount. Called so many times to customer care and they says you will get refund in 24hs. But i am not getting refund from last 2 months.

After raising the ticket, i have not got any call. It had been two months now, no progress or calls are being done. I need the refund to be processed asap.

customer support has been notified about the posted complaint.

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Address: 560093

Hi,

I am an act customer for 5 years. I have recently placed a request area relocation and took a six month plan and paid an advance payment of rs 8205/-.
When last time on the call with customer executive, she told me "pay the amount 8205/- now and i am immediately raising a request for new router and connection relocation". And after that i just received the sr closer email. Meanwhile i have already paid the amount.

Post that i have been following up with act customer care since then. There is no response from you even after repeated emails.

I have still not yet received any call from act.
From my side i am unable to reach customer care with helpdesk phone numbers from last 3 days. Call is automatically disconnecting after being on waiting for 15 mins. Tried multiple times.

Please let us know what is the problem with act customer service, why i am not receiving any call from your side though i have made the payment on 4th of july.

Account : 583783
Custid: 10736047
Sr numbers:
Sr[protected], sr[protected]

customer support has been notified about the posted complaint.

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I have told them that i want to disconnect their service last month by clearing all their bills its been 11 days i have got no response in fact a person called me saying that do i have speed issues i told him the complaint is regarding disconnection he said okay and hung up the call later i tried numerous times to call up the customer care they made me wait till 10 to 13 minutes always and disconnected my call automatically and i get messages to upgrade my plan and my bill for the current month is generated they have their server box also connected in my house when told them to shift that since i will not be using their service they told that it will be taken care but they had no proceeding since then both my complaints were given on the same day previous month.

customer support has been notified about the posted complaint.

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Address: 560073

I had raised act broadband connection request with act on the 26th june and the payment was made through lazypay. After once day act called me to mention it was not feasible to get a connection and on the same day the refund request was initiated. Initiated emails and included their nodal officer in the email trail to refund the amount to the original mode of payment. I was told it will be processed in a day or two, but no measure has been taken and i am repeatedly getting reminders from lazy pay to clear the dues and threatening me this will impact my credit score. I have made several calls to act and their customer service is worst than third grade service. None of the agents including supervisors were not able to provide the solution till date.

Aug 10, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

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Address: Valluvar nagar, Kanchipuram, Tamil Nadu, 600126

I'm supposed to get free router and one month free rental for paying six months plan. Act customer service informed me that i will get router within 5 days, it's been 14 days and yet to get it.

I have made several calls in last two weeks but there is no proper response and i'm very frustrated with the service.

Paid date: 25th june 2019
Mobile: [protected]

I'm disappointed with the service as time has been wasted and no response provided, i want to get my router immediately and want a compensation for the delay.

Aug 15, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

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dotindia

from New Delhi, Delhi

Jul 8, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit.

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Address: No 16 16th main road btm 1st stage 560028, 560029

I have took connection they took amount n said it will be done in 4 days now it's 15days till now they have not done it

Message of amount paid

We confirm receipt of rs:2424 via cheque towards act fibernet a/cno[protected].in case of queries pls call [protected] or [protected]. Use the new app to track data usage, register service request, pay your bill and lot more https:///is.gd/actapp

My account id

Your act fibernet account id is[protected]. You plan act swift internet. For any queries, please call us on [protected]/[protected]

Complaint on act
Your act fibernet ticket no:sr[protected] has been registered. Our team will ensure fastest possible action.

Executive number [protected]
Btm layout bangalore 560029

Address
My mobile number [protected]

Aug 14, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

Verified Support

Jul 09, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

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A

Asokan V

from Delhi, Delhi

Jul 8, 2019

Dear sir/ Madam,
My account no is[protected] and paid Rs 502 on 24.06.2019 for a new fibernet connection. Still installation is not done .Kindly do the installation on priority if not provide me at deadline for installation.

Regards,

Asokan V

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ACT Fibernet Customer Care's response, Jul 9, 2019

Verified Support

Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet

A

Archna

from Vijayapuri, Tamil Nadu

Jul 8, 2019

Customer care is unresponsive and the support section has predefined which is not helpful. I need to deactivate my account[protected]
Please be sensitive towards users and be reachable to solve issues.

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Address: 560008

Website: www.actcorp.in

Ticket number - sr[protected]

Made the payment for the router and the act lightning plan on june 27th, 2019 but the installation process still hasn't been completed. I have been calling up customer care repeatedly but they haven't been of much help either. Their lines are always busy and you have to stay on hold for at least 30 minutes to actually get in touch with them. One customer care representative actually disconnected the call while i was expressing my concerns.

I'm repeatedly being told the same thing for more than 9 days. They say they will resolve the issue as soon possible and that the technical team will contact me at the earliest but that never happens. Before making the payment i was told that the installation process would take a maximum of 7 days. Really needed this connection on an urgent basis. This is extremely disappointing and frustrating.

Also, there is absolutely no coordination among the different departments. They all say different things and no one really seems to be aware of what the others have said previously. Calling up customer care has become a part of my daily routine. I don't know how much longer it's going to take for the installation to begin. Did not anticipate that the quality of service could be this bad. Who am i supposed to hold accountable for this and what else do i need to do to get a proper response?

customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

Jul 08, 2019

Updated by [email protected] Your team has been looking into this for 10 days

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Address: 2-17-25/16/3 PLOT NO.12 SRI SAI RAM NAGAR COLONY, UPPAL, Hyderabad, Andhra Pradesh, 500039

I have raised ticket number SR[protected] for no internet connectivity, Nobody has contacted me or resolved the issue but the ticket has been closed twice. Multiple attempts to reach the customer care executive have failed, as nobody seems to be available or on the line.
I doubt if customer support even exists for ACT.
Does ACT have any sense of responsibility towards its customers?

Sep 1, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

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Registered number - [protected]
Caf no[protected]

I have applied for a new internet connection and paid 6 months instant payment on 21st june, he has promised to get the connection within a week max.
Till now i haven't received any connection.
I have been calling the specific person (Srikant) who took the payment but he says he is out of station and forwarded me his manager (Irfan) number.
Every day i have been calling him and most of the time he doesnt lift and when he does he say he will call me back in 10min and doesnt call me back.
Everytime the manager say he need 2 days time and i have waited also for it or he says he will call me back. But no one does
Its very irritating for me. I have made a complaint on the custumer care number also but no one calls me back
Its been 16 days since i have paid for the 6 months package.
Its a shame for act fibernet for such a irresponsible and careless staff they have.

Sep 11, 2019

Complaint marked as Resolved

After long delay they finally gave me a connection

customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

ACT Fibernet Customer Care's response Dear Jayanth Nalla,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Jul 12, 2019

Updated by Jayanth Nalla Hello Act team, its been 5 days already u replied back for the issue resolvement...But no responded till now...how can i proceed further

Jul 19, 2019

Updated by Jayanth Nalla Its been a Month (30days) and i didn't get the connection yet...please refund me back my 6 months plan amount which i paid. I will never recommend ACT FIBER at all. Airtel is far better than you guys

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Address: Dummera Pochampally, Hyderabad, Andhra Pradesh, 500043

I have taken a new connection in act fibernet on june 23rd and i have paid a sum of Rs.3541 and the dealer said that the connection process will be completed within 10days but till now there's no response from them and i have opted for a full amount refund but they are postponing the date of activation since 27th of june and they are keeping my call on hold if i am making a call to them.so, please take an action regarding this issue inorder to process my refund as early as possible.
And
My account id is[protected]
Grevience number :[protected]

+2 photos

Aug 11, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

ACT Fibernet Customer Care's response Dear Jashwanthsai Ramishetty,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

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Address: hyderabad, Unnao, Uttar Pradesh

Website: actcorp.in

Dear team,

This is hanimi reddy, i have taken act fiber net new connection on 30th june 2019. I have done payment for 6 month at once and installation suppose to be done within 24 hours. But, no one came for installation for past one week. I raised tickets in act customer care team many times but always they are saying with in 24 hours you can receive call from concern person. Again i made a call to customer care team many times, every time they are saying same story. But, no one is responding for installation.

Please take action against act fiberner team agiaint installation not done ever after one week of receiving payment

Best regards,
Hanimi reddy
[protected]
Hanimi. [protected]@gmail.com

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Address: No.3/1, Manoharan lane, Chetpet, Chennai, Tamil Nadu, 600031

Website: www.actcorp.in

I have been waiting for my refund for more than a month now and the act team has not provided me my refund.

They are not even answering my call and even if they do their tone is aggressive. They are also not responding to my emails.
I have been contacting them for a month now and they are keep on postponing my issue.

My email id is - [protected]@live.com
Please help me with this issue.

customer support has been notified about the posted complaint.

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Address: 500085

Hi,

I have requested act team relocation request on 14-may with a ticket no sr[protected], and the representative will address the ticket raised within four working days and never came back, adding to the dismay i have approached the support team and the nodal officer via email and in response the team promised to wait for 15 days to resolve the issue and after the wait for 20 days i have mailed the same to the support team and now they are sorry to say that they cant provide services in the area, such a pity that company claiming so big cannot resolve a relocation request.

I request the concerned team to disconnect the services as i no longer would like to avail the pathetic services, and refund the amount of the time period of non usage of services.
I recommend a strict policy to be implemented by dot/trai to make it a mandate to a separate cell/team to address issues like such for such irresponsible isp providers.

Aug 6, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2019

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Thank you,

Team ACT Fibernet

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Address: Hyderabad, Hyderabad, Telangana, 500090

They are not giving connection from 4days after taking money of 6months plan worth rs.2900. The customer support team is not responding properly and always saying with in 24 hours of time it will be fixed but no action is happens from last 4days. For new connection and for money they visits location with in 1hour but after that no response from them.

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Che Saro

from Channapatna, Karnataka

Jul 6, 2019

I'm an existing customer of ACT fibernet, Urapakkam, Chennai and paid my rental 6 months in advance during May19.
I wanted to shift the ACT connection to B'lore due to relocation. When contacted I was told to opt for existing connection and take a new connection @ B'lore. And I followed their instructions.
I disconnected my Chennai connection on Monday (1st July) and applied for new connection in B'lore. Also paid 6 months advance rent of Rs. 8206 yesterday (5th July 2019) to ACT field agent Shankar ([protected]) during Morning.
By evening a technical support guy named Ravi ([protected]) came to visit and informed us right now connection is not possible and he will check the technical feasibility after checking with their FIBER team by today morning 10 am.
I updated to Shankar and asked him that why Im getting a feedback from Ravi, inspite of his assurance that we will get connection in a week's time and shared Ravi's number to discuss and sort out. He promised to check and get back to us in 30 mins but didn't.
Morning I called Ravi and asked about the feasibility. He replied now it is with Fiber team and he will get back in the evening.
Also spoke to Shankar in the morning to update the status. He he'll go to office and update by 12 pm. Since then I'm following up this person but no response.
Now Im worried will I get the connection in 1 week as promised by Shankar ?
Is this the way you ACT will treat the customers ?
Dont their employees have responsibility to respond also inspite of their promises?
Just collection of money is sufficient with fake promises and put the customer in dark ?
Even the customer care does not connect to any executive, just transfer the line and doesn't connect to anyone. How many ever times I try the response is same. I think the entire office has gone to watch cricket.
Expecting the same response what I got when I applied for new connection at Urapakkam, Chennai, I applied here too ( Wilson Garden, Bangalore). But the response is pathetic.
If the Chennai team can coordinate and respond promptly even for an outskirt location in Chennai cant the B'lore team work for a main place like Wilson Garden. Guys you've to learn teamwork.

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Che Saro

from Channapatna, Karnataka

Jul 6, 2019

I'm an existing customer of ACT fibernet, Urapakkam, Chennai and paid my rental 6 months in advance during May19.
I wanted to shift the ACT connection to B'lore due to relocation. When contacted I was told to opt for existing connection and take a new connection @ B'lore. And I followed their instructions.
I disconnected my Chennai connection on Monday (1st July) and applied for new connection in B'lore. Also paid 6 months advance rent of Rs. 8206 yesterday (5th July 2019) to ACT field agent Shankar ([protected]) during Morning.
By evening a technical support guy named Ravi ([protected]) came to visit and informed us right now connection is not possible and he will check the technical feasibility after checking with their FIBER team by today morning 10 am.
I updated to Shankar and asked him that why Im getting a feedback from Ravi, inspite of his assurance that we will get connection in a week's time and shared Ravi's number to discuss and sort out. He promised to check and get back to us in 30 mins but didn't.
Morning I called Ravi and asked about the feasibility. He replied now it is with Fiber team and he will get back in the evening.
Also spoke to Shankar in the morning to update the status. He he'll go to office and update by 12 pm. Since then I'm following up this person but no response.
Now Im worried will I get the connection in 1 week as promised by Shankar ?
Is this the way you ACT will treat the customers ?
Dont their employees have responsibility to respond also inspite of their promises?
Just collection of money is sufficient with fake promises and put the customer in dark ?
Even the customer care does not connect to any executive, just transfer the line and doesn't connect to anyone. How many ever times I try the response is same. I think the entire office has gone to watch cricket.
Expecting the same response what I got when I applied for new connection at Urapakkam, Chennai, I applied here too ( Wilson Garden, Bangalore). But the response is pathetic.
If the Chennai team can coordinate and respond promptly even for an outskirt location in Chennai cant the B'lore team work for a main place like Wilson Garden. Guys you've to learn teamwork.

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jul 6, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. Please share your Account ID or Ticket no for us to investigate the issue.

Thank you,

Team ACT Fibernet

Reply

saijagatha's [Complaint's author] reply, Jul 8, 2019

Dear Customer, your account no. 101828491572 is registered for installation. Our team will ensure fastest possible activation. For any queries, please quote your account no. Helpline NA Thank You for choosing ACT Fibernet!

This was the message we got on 2nd july, now 8th July.
How long do you prolong the installation?

Che Saro's reply, Jul 9, 2019

Dear ACT team,
I hope you'd have investigated the issue.
Let me know what is your course of action.
You can't be complacent after the incident is put in public forum. It damages your reputation.
Inform me whether connection is possible or not? If possible when ? If not possible, when will you refund my money ?

Regards
R.Saravanan

Che Saro

from Channapatna, Karnataka

Jul 7, 2019

ACT Fibernet A/cNo[protected].

Reply

Che Saro

from Channapatna, Karnataka

Jul 13, 2019

Dear Act team,
Now we know you'r company is incapable of handling new connections. But my repeated mails which are unanswered from your end proves that youre irresponsible too...
Not only your technical team is inefficient but the customer care team is inefficient too.

Pathetic situation for Act corp.

regards
R.Saravanan

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ACT Fibernet reviews & complaints page 115

internet disconnected complaints not resolved in the timeline

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new installation was not done and for refund it's been around 2 months still no progress

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customer service executive behavior on call

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refund on disconnection due to no service

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refund of my 5303 due to your pathetic support

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act broadband refund process of my paid amounts (account no: 101704388637)

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refund is not issued.

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no response after payment of 6 month advance

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disconnection of their service

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refund and unethical behavior

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paid money for six months offer and offer is not met yet

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no installation after taking amount b4 15 days now

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pending installation

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no internet connection - no resolution

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new connection pending since more than 15 days

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delay in activation

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internet installation not, done even after one week of receiving 6 month payment

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refund / mobile number - 9551304592

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relocation request

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not giving internet connection

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