ACT Fibernet Complaints & Reviews

I am trying to contact act Fiber net customer care center from 4 days and I am not able to talk with customer care person. I wanted to disconnect and sent official mail also but no respond yet.. my internet is not working at all now in this situation I won’t pay bill for next month because m not either using internet nor get any mail, text and call from act Fiber net l.. i am not at all able to contact them.. please help me for this issue.....

Name Vihari Vankadara
My registered mobile No [protected]
Account ID[protected].

I have paid for a new connection before 10+ days but the installation got delayed as they required for Box fitting. But I am unable to get new internet connection for more than 10 days and no resolution provided till now. Every time when I call customer care they will say we will look into it and get it done by 2 days or you will...

We have been using act fibernet since many years, but never faced an issue like this. I used to have a very good notion about them, but it's been completely changed now by their miserable service.
The internet is not working for us since 25 days. I've been complaining them since then, but they have not taken any action till now.I registered my first complaint on 26/05/2019. Since then I've been calling them every alternate day, but...

We have been using act fibernet since many years, but never faced an issue like this. I used to have a very good notion about them, but it's been completely changed now by their miserable service.
The internet is not working for us since them early 25 days. I've been complaining them since then, but they are not at all taking any action.I registered my first complaint on 26/05/2019. Since then I've been calling them every alternate...

Hello,

I am from Bangalore and your customer for past 7 years.

My account id is[protected] and internet is not working since 14th June 2019 and I am struggling to get a resolution, I created a ticket and it's being closed without resolution and confirmation, I am having a tough time to get to customer service number as its keeping me for long hold and getting disconnected and I am spending my time for the...

Account number:[protected]
Ticket1: SR[protected]
Ticket2: SR[protected]

I've been trying to contact customer care about the relocation of my ACT internet for the past 1 week. I've still not been able to talk to a customer executive. My ticket got closed at least 5-6 times without ACT even trying to contact me back.

I called ACT AECS office, but they just informed me that it is not their responsibility...

Inspite of several complaints to nodal authority and appellate authority who are supposed to take swift action. I don't see them even responding to emails forget about resolving the issue. They seem to be sleeping during office hours or on vacation most of the times. I have been crying to get refunds of my changes and they don't even have a process in place to resolve the queries. ACT customer care is another joke which is always busy or...

Inspite of several complaints and follow up with the appellate authority, nodal officer and every team within ACT fibernet, I have not got refund for solicitary charges against my account. Firstly Act provided me with horrible service with frequent disruptions which made me disconnect my connection and then they're not refunding my amount which is supposed to be duly paid to me without any dispute. Although they have agreed to refund the...

Hi

Id[protected]
I've been trying to reach for the past 1 week for relocation of my connection. I've tried reaching multiple people, customer care, I've sent email but to no avail. The customer care is not reachable. The ACT AECS office said its not their responsibility. The ACT representative at my apartment said its not his job. I was promised that my request would be escalates, but my ticket got closed at least...

I paid Rs 3481 towards new internet connection (ACT Fibernet). Here are the details:
Account Number: [protected]
Payment Number: P[protected]
Date of Payment: [protected]:03:21
Transaction Reference number: [protected]

I went ahead with ACT after they mentioned that they have connectivity in my area. Now every day two people claiming to be ACT technician comes with a cable to home claiming...

From 2.5 days i.e from 15th june 2019 to today 17th jun 2019 my internet was not working and the customer care executive told me that complaint will be resolved on 16th jun 2019, and i got the message regarding this, when i call to act call center no executive was lifting my call, i waited for 20 minutes for two calls and i am very much wexed with act bad services. Please help me in this issue....

I had opted for Act Beam fibernet broadband, for which the total amount towards installation charges and for broadboad in the month of March. They failed to provide broadband connection and told that they were unable to provide internet connection and will refund back money to me. After lot of calls and mails my amount didnt get refunded till now. I would request you take action against this. Attaching the mails regarding the same...

Act internet is not working for me from past 3 days, i have raised the issue via app and customer care centre (Which i was lucky to get connected after several attempts). No update has been provided/shared executive contact who can assist on my service request and i tried to contact Nodal customer care number which is as worst as customer care no, always busy, or get disconnected after few minutes. I have emailed my concern to support team...

My internet has stopped working from the 15th of april where as ive paid till the 30th.Repeated calls to customer service no one takes action.The staff is only interested in new connections.Not bothered to hold old customers.Have been trying to complain through the app but even that dint help.They called me for new connection.After telling them my problem they tell me that they are connecting me to the service team they conveniently hang...

My Bill is supposed to be Rs.1131, Whereas they sent me a bill of Rs.1232. That was long before the due date, So it can't be the late fees.
I sent them multiple emails about this & They chose not to respond. I sent mail to Nodal officer & Appellate officer, Still I didn't get a reply. Now my internet connection is suspended because of non-payment.
Please help me with this....

I'm using Act Fibernet more than 5 Years, Every time I'm facing the same issue. I called customer care they said it will resolve within 24 hours, But its been 60 hours still I'm facing the same problem. This month I'm facing this type of issue almost 4 times, now I decided to disconnect my connection, I will go for another better internet provider. I don't want to continue can you please disconnect my connection as soon as possible....

The worst customer service. My interest is not working from 9 days and no response. When I call customer care they say u have raised complaint now what is the issue. When I told 9 days is too much for a issue, the agent who took the call says " u have resorted the this thrice" seriously is this how the customer are treated. N there is no no way to see status of ticket, except it says inprogress from 9 days....

I have been facing regular service outtages for 3 to 4 days every 3 months. Let me make it clear that i unfortunately have only ACT providing internet at my home and the only other option is bsnl.

I also know the problem is a reliable network switch which is used to feed 4 or 5 connections in one area. This switch needs replacement every 2-3 months due to damage or wear off. i already gave the solution to position the switch...

I would like to get my existing broadband connection closed, I tried reaching ACT via customer care/ email/ chat service/ and even through app but was not successful. Since I am shifting to a relatively small town where there is no ACT services and not possible to shift the connection to there, I am requesting you to close the connection.

My account no[protected]...

I am using Act fiber broad band from past 6 months. Had faced connection issues multiple times, customer care guys mentioned that it was junction box issue and used to resolve within a day. This time after paying bill for the next six months same connection issue had started yesterday around 6pm, when we tried to reach 24X7 customer care always getting line was busy. After 3 hrs struggle we got connected to customer care but was waiting to...