ACT Fibernet Complaints & Reviews

I have taken new connection from act broadband service provider on 25th jun 2019, the engineer came and connected the cable it was not worked and they said they will come tomorrow and check, i am continuiely followup with the engineer, they were very least bother about to take the calls and update, the sales executive who came to validate and collect the 1st payment he is very careless guy, i never come across such a guys, he never picked my call & after collecting money they are sending sms that they are busy. I have logged a complaint in act helpdesk, they are also very pathetic, the ivr says all executives are busy, at-least we need to wait 10 mins on the call, even after connecting and talking to them is useless, it is waste of time calling act helpdesk, once i asked them to cancel my connection request and return my money they just disconnected the call. My compliant is still open.

Please suggest how to get my money back from them.

Very very bad support from act, never take act connection.

I am act user took my connection on october 2018 i was informed that for 3months you won't have to pay. But i had to pay for december as i was getting calls from the customer support daily in my office hours i said disconnect my connection they did but after getting connection disconnect i had to pay for the disconnect month bill too. So i changed my plan from rs1349 gst included to 800 included gst. Now i get 100gb data for a month and speed is 15mbps but for the month of june i haven't received the data so i tried contacting customer service but call was not connected there is a option to choose your language if you choose hindi or english a kanada speaking person will pick the call. So some how i managed to raise a complain stating that i haven't received any data for the month and my speed is 512kbps now they said that was added to your account and my ticket was closed again i reopened the ticket again i got closed so i choosed now to spoil my everyday and adjusted for the month after paying the bill. Now it's 1st of july 2019 were i should get 100gb of my data but it's still 0gb left of 100gb. What should i do if choose not to pay they will threaten me that legal actions will be taken against me i don't want to pay just for free it's my hard earned money. It's impossible for anyone to finish the data of 100gb at a speed of 512kbps as my account is 0gb left of 100gb. Screenshot is attached please find and help me out. You can also check when the screenshot was taken by your experts.

Hi

I have opted for installation of 'act storm entertainment' package from act fibernet service on[protected] and paid rs.8206 for 6 months plan upfront.
These guys took 3 to 4 days for installation after frequent follow-ups. I have used my own router for installation.

After installation they have restricted the usage of internet with single user login; which means you can connect only 1 device at a time. I called customer care and raised complaint regarding this[protected] sr[protected]. They have mentioned they will help with router configuration to make it auto login; act technical team will call and guide you for the same. Even after consistent follow up with them they didn't turn up.

I have escalated this to there nodal officer and appellate officer. But still there is no response. Finally i have decided to disconnect the service.
Raised complaint for the same sr[protected] disconnection request on[protected] and requested for refund of the same.

Following are the issues i have faced after opting for this connection:
1) need to login every 10 mins to get access for internet on single device.
2) it doesn't help connecting to multiple devices.
3) act mobile app doesn't allow to raise complaint on general issues; it allows to select only pre-defined issues to be addressed.
4) customer support over phone need to wait for minimum 15 minutes to get customer support executive on call. (New/existing connection [protected]/[protected]/helpdesk. [protected]@actcorp.in).
5) support team doesn't have curtsey to prioritize complaints or issues even after repeated follow ups.
6) helpdesk. [protected]@actcorp.in mail id doesn't even respond.

Current status i am waiting for disconnection to complete and refund of entire amount paid (Rs.8206).

I am raising this complaint because there support team not responding over call, emails etc. I am still struggling with there network for frequent disconnect. Just wanted my money back and disconnection to be done immediately.

Act fibernet service is such a worst internet service provider i have ever come across. For past 3 weeks internet does not even work and there customer service is so #, they wont even respond to the calls. Everytime when i call just have to listen in for 15 minutes of their non sense automated calls and once they connect to customer care person, they disconnect automatically.
Internet sucks so much with poor speed and even after multiple complaints it does not get fixed. My initially plan is 100mbps line with 400 gb data per month...

Previously i had asked customer service guy why it took so long to fix the issue, the reason they gave is such a worst excuse, that because of high number of calls/issue - they could not fix the issue in time. And they don't even care about the customer importance.

Such a worst internet service provider in our country.

Hi,

To whom so ever concerned.

28th of june we had a internet disconnection at my residence, we raised a complaint (Ticket number - sr[protected]. Again at night had called to customer care, the executive from customer care intimated that the disconnection is physical in nature. Hence it could only be resolved on next day morning. 29th june i was expecting a executive to arrive and have it fixed. I had a important official meeting to be attended at 10:00am of 29th june, when i was about to start from home, the executive called and informed that he was on his way to my residence to have the issue addressed. All the way i had to postpone the meeting and was waiting for the executive to arrive until 10:30 am. He never turned up, on calling back to him. The executive is informing me that he is very near by to my location and he has sorted out the issue through his tab.

My query, why did the executive from customer care inform that it was physical disconnection when the issue was resolved over tab.
If the executive could resolve issue over tab, why was it not addressed last night and why the hell he informed me to stay back at home... It was literally a important meeting.
Why the hell i am paying such premium price for you'll to have the internet...in return i had to miss all my meetings from last night...

This kind of disconnection is repetitive at-least 3 to 4 times on every month...
And you'll neither compensate it billing

Hi, we need internet connection immediately so we went with act and paid full amount. Representative told us that the account will be active in 2 days. Its been 5 days till now installation is not completed. They just completed wiring and went away. Till now no one is coming to complete the installation and if we try to reach the representative his phone is off and if we try to reach customer care it is always busy and we can't reach thru customer care. Worst service. I need the connection to be active immediately. Please do the needful.

Okay, the thing is i'am running out of fup from past 2 months and i've never experienced this before and then i have started observing my data usage in the app which displayed 2.57 gb data left at 28th june 11:30 and immediately went to bed and i'm sure no other device is connected and woke up to see 0 gb left and this happened with my friend as well and i change passwords regularly, and earlier i could see all data usage with minute to minute, now they removed that option... This is total fraud.

Internet service got stopped since 24th jun 2019, no update even i spoken to customer care several times.

Customer care is big useless, untrained, brainless people are there. Whatever the issue they just say with in 24hrs it will be resolved but never done.

Fed up with their responses and careless answers. I paid for 1 year subscription in may 2019 and now i would like to take my money back.

Useless service.

I have requested for new connection for my house in Narayanasamy Nagar, coimbatore.
I have paid Rs. 4595. After that no one contacted me about the connection. Even if i call the service engineer there was no response. When i tried calling the customer care they just disconnected the call multiple times in-between when i was explaining the issue. And if again try calling customer care they are giving excuses like network issue and asking me to explain the problem again.

Finally i asked them to cancel the new connection request and to reimburse the amount. No reply so far. Not able to contact customer care. When i tried contacting them in mail they just closed the ticket without any response.

Account number :[protected]
Transaction no. : [protected]
Payment no.: P[protected]

Hi
It is highly impossible to reach acts customer care and nodal officer number is a big waste. Automated machines give the same answer and customer care show busy for very long time (Out of customer patience limit) calls get auto
Disconnected. No courtesy to give call back and understand customer problem.

Even after disconnection request they raise bill and just want money.
Hopeless customer care, the amount of effort put in payment recovery is
Excellent, but zero effort in understanding customer issues and just want money. Horrible service.

Facing connectivity issues ever since i moved to my new house. It is near sarjapur road, central jail road. Every time, they are closing the issue as resolved without actually resolving it. I have called and raised complaint through app multiple times. But no action have been taken. The customer care operator said there is a problem in their fiber, then why is not getting fixed. Earlier they said there is a problem in my router, so i changed and wasted 1.5k on a new router even though my old router was fine. Disgusting behaviour, getting connection from another operator now.

So i got this act fibrenet connection on the eve of 23rd june. The plan is 500 gb data on a 100 mbps speed over a wired connection and up to 50 mbps over wireless on 2.4 ghz freq. So on 23rd from 7 pm to 12 pm they showed that i used almost 33 gb of data which is impossible, it must have been bw 10 to 12 gb i checked data usage on every device. And since then they are showing everything exaggerated. Today itself as of 10:44 am they are showing i've used more than 6 gbs of data that also 4.59 gb in downloading and 2.39 in uploading which is again not possible i added all the data for today it's almost 1.2 gb. They are running a scam out of customers. According to their data usage description, i used 106.70 gb data from the eve of 23rd june to the morning of 27th june. They seem like scamster if it will remain so i'll have to get ri of them.

Act fibernet service is worst in the internet, they have taken more than 10days to resolve of internet not working last 20 days back and no one responses properly and resolving issue. Even nodal team also very least bothered about the concerns of the customer. Keep on delaying on the issue we face. I prefer any of people who is looking to take new connection not to act fibernet because they don't respond at all and if any issue occurs they take 3 to 4days to repond and around 7 to 8 to resolve no matter how many escalation tickets you raise they are least bothered. I need proper justification to my amount which i have paid to act. I don't want to continue with act anymore and i need my money back which i have paid for total 6 months.

My internet is not working from last 1 week I have registered complaint but no-one cares about my internet issues...everytime when I call to customer care they ask me to wait 1 more time but 26 th of wednesday when I called customer care and spoke with Srinath ( customer care executive ) and asked them to refund my money he disconnected my call intentionally...Worst service ever

Hi i tried reaching act from days to stop my internet connectivity please note that my account id is[protected] all i am looking for is disconnecting the present service as i am relocating i tried reaching act several time but didn't get any response after coming to this forum what i saw is all similar complaint people are facing because of act i know you are waiting to generate the next bill cycle but please note that i tried connecting with these people several time but what i found is they have the worst customer support please note i am not gonna pay for the coming month even though if you generate the bill cycle please act contact me i saw your representative replying in this forum

I've changed to new apartment within same local area region just 3 km away.
Raised request for shifting connection to new address thru act app. No response from act. I've six months package out of which 1 month completely wasted. Don't know how many more days they will waste.
Reached to customer care, nodal officer number.
Ever day same answer we will adress issue in 2 days.
They simply say request is in open status.
Care rep don't have any knowledge what is issue.

User id : 10659852
Dear team,
Am raising the complain again as there is still no response from the act team bangalore.
When there is an issue from the tech side same has to be updated to the customer too.
We do not tell that everthing is perfect every hour or second,
But does it take more than a month to solve a issue?
Issue found by me is cable cut.

I have been waiting for my password since 20hours.
The service man told me that you will get password instantly.
It's a bad experience from you guys.
Every one gets their password instantly but i am not getting my password. Whenever i try to login into act app it says me that the account activation is in progress.
Help me regarding this issue and solve it in minimal time.

Its been 4 days i don't have internet access. They are still saying 2hours. I have called to field engineers [protected], [protected] for more than 20 times and they didn't even pick up my call. This is the 2nd time i don't have internet for 4days in 2months. I want my 6months money refund for this worst service and irresponsible technicians.

My ac no:[protected]

Hi,

I am sharat chandra using act fibernet since 10 years. I raised a complaint last thursday regarding the same and till date nothing has been done. My account no is[protected] and email address is [protected]@gmail.com. Also i have taken a package of 100 mbps speed but i have never received that speed till date. Please resolve it at the earliest or else i will be forced to move to another service provider.

Thanks,
Sharat