ACT Fibernet Complaints & Reviews

Hi
It is highly impossible to reach acts customer care and nodal officer number is a big waste. Automated machines give the same answer and customer care show busy for very long time (Out of customer patience limit) calls get auto
Disconnected. No courtesy to give call back and understand customer problem.

Even after disconnection request they raise bill and just want money.
Hopeless customer care, the amount of effort put in payment recovery is
Excellent, but zero effort in understanding customer issues and just want money. Horrible service.

Facing connectivity issues ever since i moved to my new house. It is near sarjapur road, central jail road. Every time, they are closing the issue as resolved without actually resolving it. I have called and raised complaint through app multiple times. But no action have been taken. The customer care operator said there is a problem in their fiber, then why is not getting fixed. Earlier they said there is a problem in my router, so i changed and wasted 1.5k on a new router even though my old router was fine. Disgusting behaviour, getting connection from another operator now.

So i got this act fibrenet connection on the eve of 23rd june. The plan is 500 gb data on a 100 mbps speed over a wired connection and up to 50 mbps over wireless on 2.4 ghz freq. So on 23rd from 7 pm to 12 pm they showed that i used almost 33 gb of data which is impossible, it must have been bw 10 to 12 gb i checked data usage on every device. And since then they are showing everything exaggerated. Today itself as of 10:44 am they are showing i've used more than 6 gbs of data that also 4.59 gb in downloading and 2.39 in uploading which is again not possible i added all the data for today it's almost 1.2 gb. They are running a scam out of customers. According to their data usage description, i used 106.70 gb data from the eve of 23rd june to the morning of 27th june. They seem like scamster if it will remain so i'll have to get ri of them.

Act fibernet service is worst in the internet, they have taken more than 10days to resolve of internet not working last 20 days back and no one responses properly and resolving issue. Even nodal team also very least bothered about the concerns of the customer. Keep on delaying on the issue we face. I prefer any of people who is looking to take new connection not to act fibernet because they don't respond at all and if any issue occurs they take 3 to 4days to repond and around 7 to 8 to resolve no matter how many escalation tickets you raise they are least bothered. I need proper justification to my amount which i have paid to act. I don't want to continue with act anymore and i need my money back which i have paid for total 6 months.

My internet is not working from last 1 week I have registered complaint but no-one cares about my internet issues...everytime when I call to customer care they ask me to wait 1 more time but 26 th of wednesday when I called customer care and spoke with Srinath ( customer care executive ) and asked them to refund my money he disconnected my call intentionally...Worst service ever

Hi i tried reaching act from days to stop my internet connectivity please note that my account id is[protected] all i am looking for is disconnecting the present service as i am relocating i tried reaching act several time but didn't get any response after coming to this forum what i saw is all similar complaint people are facing because of act i know you are waiting to generate the next bill cycle but please note that i tried connecting with these people several time but what i found is they have the worst customer support please note i am not gonna pay for the coming month even though if you generate the bill cycle please act contact me i saw your representative replying in this forum

I've changed to new apartment within same local area region just 3 km away.
Raised request for shifting connection to new address thru act app. No response from act. I've six months package out of which 1 month completely wasted. Don't know how many more days they will waste.
Reached to customer care, nodal officer number.
Ever day same answer we will adress issue in 2 days.
They simply say request is in open status.
Care rep don't have any knowledge what is issue.

User id : 10659852
Dear team,
Am raising the complain again as there is still no response from the act team bangalore.
When there is an issue from the tech side same has to be updated to the customer too.
We do not tell that everthing is perfect every hour or second,
But does it take more than a month to solve a issue?
Issue found by me is cable cut.

I have been waiting for my password since 20hours.
The service man told me that you will get password instantly.
It's a bad experience from you guys.
Every one gets their password instantly but i am not getting my password. Whenever i try to login into act app it says me that the account activation is in progress.
Help me regarding this issue and solve it in minimal time.

Its been 4 days i don't have internet access. They are still saying 2hours. I have called to field engineers [protected], [protected] for more than 20 times and they didn't even pick up my call. This is the 2nd time i don't have internet for 4days in 2months. I want my 6months money refund for this worst service and irresponsible technicians.

My ac no:[protected]

Hi,

I am sharat chandra using act fibernet since 10 years. I raised a complaint last thursday regarding the same and till date nothing has been done. My account no is[protected] and email address is [protected]@gmail.com. Also i have taken a package of 100 mbps speed but i have never received that speed till date. Please resolve it at the earliest or else i will be forced to move to another service provider.

Thanks,
Sharat

Internet is not working ftom past 7 days. My ticket no. Is sr[protected].

If we try to call to customer care, call gets automatically disconnected. If we raise complaint through app, they will not resolve or even contact customer but simply close the ticket without resolving the issue.

The nodal officer team is also worst. Whenever you try to call, it always shows busy.

Fully money minded business network.

Customer id[protected].

Have been waiting two weeks for relocation. If relocation not happening, at least let me disconnect?

Why is it that the customer care number never works? How do complainants get to have their problems resolved is there no means to get the complaint registered? My relocation request for closed, twice! Not once did i get a call back or have any of my emails answered. I wrote to the act appellate authority and still nothing!!

Unbelievable. Return my money back now!

Act account id :[protected]
Location : hyderabad
I have been contacting since 15 days and no one is responding properly saying they need time.
I got a bill of amount 4377.8, after adjustements they applied waver and changed to 3777.8.
I wanted a new revised bill of amount "3777.8" so that i can pay the bill. Because i need to submit the bill to my "office". The bill amount should match the amount i "paid". I have been talking to customer care over phone ([protected]) they say 2 days and extended till now. I need the revised bill of amount 3777.8, so i will pay the bill. I have even messaged them on facebook mailed them, called then no one is responding and they are saying please wait for 2 days.

Dear team,
Please help me in solving the internet issue of act in karnataka bangalore,
Act customer service is not providing any help from past 20 days just fed up of calling them and they would also generate the bill for the same month, what for should i pay the bill, i have also mailed to the nodel officer but still there is no responce.
Account number : :[protected]
User id : 10659852

Please help me with this issue is this the way to respond a customer its just disgusting provider.

I enquired for a broadband connection they said the fesibility avail in my location and promissed to provied connection. They received 6month advance payment rs.7427/-. While on installation they said they dont have an hub in my location. For that i have to provide the space for installing the hub unfortunately we cant able to provide the space because its rental house need to take a permission form the land lord they regret to give the connection. Their hub can able provide only 6 connections. Before they receive the payment they cant explain on instruct anything about this while they face every 6th customer have to face the problem. After happening everything i questioned the executive but he not accept his mistake and continuously do arguments.

I have placed a new connection request online to act broadband team. One person came for process and i paid for 06 months offer. He said our team will reach you by tomorrow for connection with cable and router. But there is no response.

I have given complaint to customer care people, they said our team will reach you by tomorrow. But there is no response.

After two days customer people said we are unable to provide a connection in your area and offered for return money. I have chosen to return my money.

But no response i have called again to customer care but no use. They said to drop a mail to refund team. I have dropped an email but no response.

I am calling daily to customer care since one and half month they are saying give 24hrs we solve the issue in 24hrs on priority but no response from 45 days.

As a common man, 3, 541 rupees is a big amount. Please do the needful for me. Begging you. Solve this problem, please.

Date of connection required: 12th may 2019
Commitment given date:13th may 2019
I have called date to the customer care: daily

My name: gurindapalli bujjibabu
Mobile number: [protected]

I am act user from 5 years. Past 6-7 months i am complaining every week about connectivity issue. Every time they tell me its resolved but the problem happens again hours after they say the complaint is resolved.

I want to disconnect the service. When i call them they disconnect my call in between the conversation and never process my disconnection request.

This is with regard to the ACT subscription that was bought on 28th July, 2018. A full one month payment of Rs.2599 (along with router and installation charges) via the ACT app was made. ACT however, despite showing connection available in app, refused to setup connection in the area. They have not processed the refund either.

1. If the ACT connection is not available in the area(Prithvi Layout, Whitefield), customer should not even be eligible for payment in the first place. ACT took the money anyway and are committing fraud by not returning it now.

2. Despite repeated call attempts, ACT employee (Dhanaraj N mail: dhanaraj.[protected]@roi.actcorp.in mob: [protected]) has not reverted about the status of connection or refund.

3. Over the last 10 months, several calls were made to ACT, which were redirected to several other numbers. Complaint has not been resolved yet.

Delay of 11 months warrants legal action on the company, which will be taken unless it is processed in full over the next week.

Hi,

I am shifting my location. So, I have tired to calling customer care for asking to disconnect internet but always lines are busy and unnecesarly I have paid last month bill also and I do not know how to handle this. So, I am planning to put a case on ACT in High Court.

Please disconnect internet connection for my Account.

Best Regards,
Suman