ACT Fibernet Complaints & Reviews

With act, customer support is never really a support. They don't have any control and they never really could say when connectivity be resolved. I have been calling them everyday and receive 24 hours excuse, for 4th day in a row. I was informed my current issue is a multiple outage (6-8 connection are affected) hence it is a high priority issue. And the lethargic approach to a high priority issue shows their work modal. And the worst thing...

Hello,
I was very happy hearing about Actfiber net hence i went ahead and took the service .
Now there is some issue near my apartment which is causing no internet connection . I have called the cust service many times, they always say your case have been esclated and will be resolved within 24hrs however nothing has been done so far .
have paid 3500 for 3 months service now its just been 15 days and iam left with no...

And now when i am available and wanted re connection - they are asking to pay due of previous connection - customer service make fake promise on call back and activation of service and when asked for a escalation to next level, deny and place on long holds and spoke to agent by name navakanth who promised that call back will be arranged in next 1 hour, ho
Ping to get a call....

Been a user of act fibernet since many years. I hold 2 connections

I have been facing multiple connectivity since over a week.

17th july 2019 - i raised a ticker for internet is not working. The reason given was "there have been multiple fiber cuts in your area which caused this issue".

This ticket was finally closed on in around 3 days. After that internet worked for a day and stopped working...

Issues with act fiber :account no :[protected]

Worst plans
Worst service

Trai needs to take very strict action on act fiber.

Not sure why we have to pay money for 6 months at a time as airtel and jio charging monthly wise.

Rules needs to set by trai, other wise these kind chief broadband service people will create problem for gated community people...

My beam/act account number[protected] since from june 10th am continously calling customer care for refund request and everytime they saying you will get call back from backend team, till now neighter i recieved call nor my money refunded. Please take necessary action. They failed to resolve my internet issue i waited for 4 weeks but they didnt solve, whenever i tried to call customer care they saying irrevalent answers to my questions....

From june 27, i didn't get internet and i have raised multiple tickets to act customer care. But no response, they keep on saying we will fix in 24hrs but not fixing issue and closed all tickets without resolving.

After 10 days they said that i want to buy extra gx box cost of 2200 to fix this issue. I have paid that 2200 also. After successful payment also they didn't place any gx box and keep on telling we will fix in 24...

I've raised request to get a new connection for internet. They mentioned i'll get connection with in 48 hours, then i've subscribed for their anual plan and paid full amount.
I've not received connection even after 1 week. From then i started contacting customer care, after waiting like 10-15 minutes every time they mentioned i'll get the connection with in next 24 hours and disconnected the call.

After waiting for...

I have been charged even after disconnection request. The ticket that was raised SR[protected] for disconnection was closed on JUly 2nd 2019. But ACT has raised a bill for half month, that is till July 15th. I called them so many times and informed that the disconnection did not happen from ACT end. Tye also promised that they will not charge any amount for the month of july 2019. Now I realize that they are a real cheat....

Hi,

I want to raise a complaint against act fibernet bangalore, I have requested for new broadband connection on 5th June from act and sales person visited my home and misguided me saying already my building has five connection already and he can provide me the connection with in 2 days on his assurance i paid him Rs 1900 for Act blaze plan but the engineer who came for connection told me that my area has no feasibility for...

It has been a few days i took act fibernet wifi connection and started suffering from the very first day
I sent request letter, mails after mails asking for help and support but nothing has been improved.
People from act fibernet visited my house several times last week but i have not been able to use internet access and i have screenshots to prove that. Act fibernet is doing fraudulent activity.

Payment receiptbr...

I made a new connection request after making a payment. I got a call from their I installation team and told me that it is not feasible in your area. When I am asking for my refund they cut my call.. Then I called customer care and asked about refund process the told me that they will connect me with their Sales team. So I waited for half honour but no body picks the calls. It happen more than three times. And some how i connected to sales...

I have requested the service provider to downgrade my pack from a-1050 to a-650. They did not downgrade and my account got disabled due to non payment. I am trying to contact help center executive for 2 days, but no response. Please respond at the earliest. I have called them atleast 15 times, but the call does not get connected to the executives and the ivr says thy are busy. I cannot register/track my compliant through app either as it...

This is Siva, I have taken act fiber net new connection on 12th june 2019. I have done payment for 6 month at once and installation suppose to be done within 24 hours. But, no one came for installation for past one month. I raised tickets in act customer care team many times but always they are saying with in 24 hours you can receive call from concern person. Again i made a call to customer care team many times, every time they are saying...

Respect sir /madam
My name is P.REVANTH KUMAR
MY ACT LOGIN MOBILE NUMBER [protected]
SINCE FROM LAST 3 YEARS ABOVE IAM A ACT CUSTOMER IAM USING
From last 10 days i am facing issue by using internet connection
I have raised a complaint at 9th of this month problem solved & after 2 days same problem raised
Again i had raised a complaint at same problem to customer team on online booking also...

I have applied for Act connection in May.Although i have paid installation fees and money for my connection, The connection is still not available in my area is what the team informs me and then they advise as to some sales Team will contact. It's been 2 month now and 22 Mail chain with ACT helpdesk and Nodal officer. They just reply team is looking into it and nothing happens. This is same thing happening again and again and ACT is not refunding...

I had requested for the disconnection of the act service that i had registered a/c[protected] but still they didn’t took any actions on it and they are sending the monthly bills to me till now and bombading with a lot of messages regarding the same. I had paid the bill last month too without availing any service and they are expecting the same from me for every month...

I took act fibernet connection (6 months plan) out of which the connection has not worked for alomost a month. It's been 5 months that we have face very slow internet, but now it has almost stopped working completely and the customer care service is the worst that i have seen in my life. They don't even come on call let alone resolution. But, when you call the sales support they will immediately take the call and fool you into taking the...

Account number[protected]
Name ratnakar

We have the act junction box installed in our apartment and electricity charges for the same have not been paid or settled since 18 months. Upon repeated calls and complaints, there is no proper response or action taken. Kindly assist possible. There is no proper bill generated since first installation as they very well know the locations where the junction box is installed....

I took Act fiber net connection in the month of August 2017 and used it for 2 years. And my account id:[protected].

Now I shifted to my new house on 1st July 2019.

Before shifting, on 30th June 2019 I raised a request for relocation and they confirmed the feasibility on the same day. But till now (12th July 2019 5:47 pm) they didn't respond and resolved my issue.

From 30th June, daily I am calling...