ACT Fibernet Complaints & Reviews

Sir / madam

Please note my internet connection has been down for the past one month. I have raised complaint repeatedly through your call support and through your app

Sr[protected] dated 31st july

Sr[protected] dated 7th aug reopned on 8th aug and again as it was closed by your service personnel and closed by him again.
After this your service person told me that they cannot find a cx box in my area and suggested i have to pay 2200/- for a gx box or have to install a cx box in my permise.

Sr[protected] dated 8th aug -

I agreed to pay 2200/- as i did not want the service persons to visit my permises often as it is not permitted by the building owner. So i paid the amount (2200/-) and raised a request for gx box installation same day (8th august) through your call centre.

Again there was no response from your team.

Then sent a complaint email asking about the resolution to my problem on the 17th of august to the local nodal offer and the appalet authority.

The nodal offer wrote saying my problem will be resolved in 24 hours.
An engineer visited my place. He told me that since it was a saturday, he would return the next day and give me a permanent solution.

That was the last i heard either from him or from any of your service persons.

After that i have sent a mail to both nodal officer and appalette authority on august 19th - no response.

After that without any resolution or installing the box, the complain has been closed by your service personnel on 21st aug.

I immediately re-opned the case and again i sent mail to both of them on 21st august - again no response.

Till date (23rd of august) there is no act internet in my premises.

This is the most pathetic internet service i have ever faced.

I have taken 6 month plan in act and disconnected act due to non feasibility of connection in my new area on july, however an amount of rs.4086 have been confirmed as my refund by act person (Don know the name), it has been more than 45 days but still i didn't receive the payment. And the refund which they promised is getting reduced monthly in my act account and same didn't get credited to my account too.. Am wondering what is happening and no clear explanation from customer support. Can any one explain what is happening?

I have applied for connection last week. They promised 48hours installation. They promptly came and collected around rs 1800/- for installation. So far, they have not activated it yet. It has been a week. Daily i call and email them multiple times but to no avail. Please help me with this.
The mental harassment is unbearable.

Acct no [protected]

I have also filed a complaint with https://consumerhelpline.gov.in with grievance number: 1539272

We applied for new connection 10 days ago, executives form act fibernet came to our office and collected the documents and payment for 6 moths, they said they will provide us the connection in 48 hours, on person came to us next day and said there is a box problem and a new box has to be set for this. He said another team will come and set up the new box. He said the process will be completed in 4 days, as there are holidays including bakrid festival, on 13 th august onward we have been waiting till today, no body called us, no body visited our office to provide us the connection, we started calling the executive who visited us, twice he lifted the call and said he will find out and will inform the exact status, later he stopped attending our calls. No one is answering us.

Kindly take this complaint and try to make the service provider to provide us the service.

I have purchased the recently introduced 4K streaming device from ACT on August 3rd for Rs.1500. They have not delivered the product yet and the customer care does not have any update on that. Every time I call the customer care they say that they will escalate it and sometimes they say I will get a call back. But I never get an update or call back. I am following with Customer care from 8th onwards and is of no use.

I am Arun Kumar P B, have Internet connection with act, I have raised a complaint against net connection on 17th August and till now issue has not been resolved. I have been calling but with no response. Please take necessary action. Below are the details.

This issue has been since last week.

Name: Arun Kumar P B
Phone Number: [protected]
Account number :[protected]

Hi all, we have paid the amount of 1091.33 on friday for activating the services. The amount is debited from our account.

But none of the channels are activated until now. We had registered a complaint on friday itself the complaint number is [protected] and have spoke two times in two days.

Even spoken to there escalation contact vijay but no solution neither the service is activated. This is repeating with us.

Act is totally fraud company and are cheating customers. Please help us in getting justice.

My account id is[protected]. I have raised a shifting request on 8th Aug 2019, and promised that it will take 3 to 7 days for this.. It's almost 10 days and still activation is not done yet.. Fiber connection box fitting and Internet connection are done but still no activation.
I called to customer care and the call center is always busy.. I have called so many times to the person who gave connection to us, he even not lifting my call. I have paid pe paid amount upto 6 months when we requested for a new connection. Still don't know about how to proceed if I don't want this type of brondband connection if it not resolved today I want my money back and close this connection

Thanks,
Lakshmi

I have paid 6 months advance on 2nd august 2019 for an internet connection. After that the agent is not responding to my phone calls and whats app messages. When i call customer care, they said they will resolve the issue within 24 hours every time i call but no action is taken so far. They are simply cheating the customers and stealing money and wasting our valuable time.

Act fibernet has been cheating us for almost a year now. They provided connection to internet by connecting to our electricity connection box and said they will be discounting 50 RS on our internet bill each month. It's been more than a year we started seeing a spike in our electricity bill which was almost double the amount. This was a trend we observed. On getting a check on the connection we noticed that they i.e. ACT has connected multiple ports to our electricity without informing. On raising complains they never responded. They said they would send a technician but never did it's been 4 months of following up through multiple channels like emails, customer care help lines on which I have waited 30 minutes just so that someone can answer, visited branch office more than 6 times. But till date there has been no response. I pay for my connection,

my electricity bill not for the entire area. They have cheated us. On researching this with my friends who have ACT FIBERNET connection, they too said that they have provided connection through some one else's connection box.

I am not alone, I am sure they have been fooling people around in the same way.. People are so busy in their day work life and routine that it would be the least expected thing to be cheating with connections this way. Not everyone is a pro to figure out their loop wholes.

The customer care team creates tickets and resolves them with out any data or response.

If anyone is observing a trend in electricity bills, it could ACT- your internet service provider who is cheating you.

Please share this and suggestions to get this issue fixed.

My internet is down since two weeks. I have opened an sr. They fix it temporarliy which will work for 15mins and gets disconnected and they will close the sr. I reopen the sr and the cycle continues, this has been happening since two weeks. I requested compensation for 2weeks down time (Still down), they gave 180rs, for the monthly bill i pay, i am supposed to get 600rs.

1) they don't fix the issue.
2) they don't give the compensation for down time.
3) now when i try to disconnect, i can't even reach the customer care number, after kept on hold for 15-20mins, since i'm in the queue 30+ members waiting time., i get disconnected when my turn comes up.

Worst # service from this # hole company.
Account details:
Account number:[protected]

I’ve activated my connection at my new place by paying the amount on 22.07.2019. They asked to wait for a day, later asked to wait for 10 days. It’s been so many days now and i don’t have internet inspite of paying. They’re not even responding on calls. They are just insisting me on waiting more. It’s almost a month now since i’ve paid the amount. Please help.

Act fibernet sucks big time without any proper connectivity to the end users. I got frustrated following up with customer care to get the connection resumed, instead i decided to end the connection with a such poor service. Even after informing to customer care to disconnect the connection, which they have not done and i get repeated calls from bill section to the pay the due amount for the month. Billing section such a worst creature they don't even listen to customer about the problem, instead they just demand to pay the bill even though the issue on their side.. Such a worst internet service provider...
Never ever i would recommend act fibernet to any of the users.

I have act fiber connection having a fast connection speed
But the internet pops an error everytime " no internet access and everytime i raise a complaint, it will be immedialtely closed without any updates. The connection drops very frequently and when its up its dead slow. My mobile data works faster than act.
Whenever we call they say its fiber optic cable it will resolved asap. But never they turn up and their service is pathetic, i never ever recommend act to any business users.

We have store and all my machines has been centralized, i cant use any and cant operate my billing and business because of act.

Act is not considering the issues & customers seriously...

Hi,

My name is nikhil muthazhahan. My mobile number is [protected]. I registered for a new act connection on 2nd august, and all the wiring has been done. Activation has been pending for 6 days now.

I've been actively following up everyday with act support. 5 different support people said it'd be done in the next few hours, but nothing has been done.

Please look into this, because i'm thinking of just getting a refund and switching providers. Activation of a connection shouldn't be such a issue, but this severe lack of response is purely unacceptable

I support again today and they said they'd call back giving an update.
Clearly, false promises again.

I haven't received any call back yet, nor has my internet connection been activated.

Whom ever it may concern,

Sir i have been facing problem with act fibernet since a long time the are not even responsible to tell me a answer. Even their costumer care is not responding please do something. This is frustrating me a lot. They don’t even know how to respond to the costumers. This is not the way how to maintain their service. I see many people in my area are facing this problem

Hello sir /madam,

I have taken new act fiber net connection last monday.net came for half and hour after that net is not coming i have so many complaints after that issue resolved on thursday eve. Again on saturday afternoon net gone till not net is not coming n no response from act fiber team, who will pay money for 5 days i used net only two days.

User id[protected], even though several complaints made and call made to customer care, only thing i get is will be sorted as early as possible. It never happened. They are ready to give new connection in 24 hours, shifting means they are not bothered. I have already paid for six months, if i delay to pay one day also they will cut the connection. So who will compensate for delay from your side.
I m clearly making my point act beam people are only worried about getting new connections and calling for pending payments, they won't bother about existing customers who already paid looking for shifting or any other services.

You guys are not able to service then refund the money i paid, will switch to some other service. For us 24 hours means 24 hours not 10 or 24 days.
I need a response as early as possible

Hello this is gowtham. We had used act fibrenet (Mobile no. [protected]) in nunagambakkam area, chennai for few days in january but being not much satisfied with the speed and service in our area we have requested for disconnection which was done after many requests and modem collected later on after many reminders from our side. Multiple tokens have been raised for refund but nothing has been acted upon. My request to you is to take this as my request for refund and ensure that the refund is done as soon as possible. Thank you

I have act fiber connection having a fast connection speed
But the speed is pathetic and everytime i raise a complaint, it will be immedialtely closed without any updates. The connection drops very frequently and when its up its dead slow. My mobile data works faster than act.

Our entire apartment is facing this issue and every person raises a request but still no use..

Act is not considering the issues & customers seriously.