ACT Fibernet Complaints & Reviews

My internet is down since two weeks. I have opened an sr. They fix it temporarliy which will work for 15mins and gets disconnected and they will close the sr. I reopen the sr and the cycle continues, this has been happening since two weeks. I requested compensation for 2weeks down time (Still down), they gave 180rs, for the monthly bill i pay, i am supposed to get 600rs.

1) they don't fix the issue.
2) they don't give the compensation for down time.
3) now when i try to disconnect, i can't even reach the customer care number, after kept on hold for 15-20mins, since i'm in the queue 30+ members waiting time., i get disconnected when my turn comes up.

Worst # service from this # hole company.
Account details:
Account number:[protected]

I’ve activated my connection at my new place by paying the amount on 22.07.2019. They asked to wait for a day, later asked to wait for 10 days. It’s been so many days now and i don’t have internet inspite of paying. They’re not even responding on calls. They are just insisting me on waiting more. It’s almost a month now since i’ve paid the amount. Please help.

Act fibernet sucks big time without any proper connectivity to the end users. I got frustrated following up with customer care to get the connection resumed, instead i decided to end the connection with a such poor service. Even after informing to customer care to disconnect the connection, which they have not done and i get repeated calls from bill section to the pay the due amount for the month. Billing section such a worst creature they don't even listen to customer about the problem, instead they just demand to pay the bill even though the issue on their side.. Such a worst internet service provider...
Never ever i would recommend act fibernet to any of the users.

I have act fiber connection having a fast connection speed
But the internet pops an error everytime " no internet access and everytime i raise a complaint, it will be immedialtely closed without any updates. The connection drops very frequently and when its up its dead slow. My mobile data works faster than act.
Whenever we call they say its fiber optic cable it will resolved asap. But never they turn up and their service is pathetic, i never ever recommend act to any business users.

We have store and all my machines has been centralized, i cant use any and cant operate my billing and business because of act.

Act is not considering the issues & customers seriously...

Hi,

My name is nikhil muthazhahan. My mobile number is [protected]. I registered for a new act connection on 2nd august, and all the wiring has been done. Activation has been pending for 6 days now.

I've been actively following up everyday with act support. 5 different support people said it'd be done in the next few hours, but nothing has been done.

Please look into this, because i'm thinking of just getting a refund and switching providers. Activation of a connection shouldn't be such a issue, but this severe lack of response is purely unacceptable

I support again today and they said they'd call back giving an update.
Clearly, false promises again.

I haven't received any call back yet, nor has my internet connection been activated.

Whom ever it may concern,

Sir i have been facing problem with act fibernet since a long time the are not even responsible to tell me a answer. Even their costumer care is not responding please do something. This is frustrating me a lot. They don’t even know how to respond to the costumers. This is not the way how to maintain their service. I see many people in my area are facing this problem

Hello sir /madam,

I have taken new act fiber net connection last monday.net came for half and hour after that net is not coming i have so many complaints after that issue resolved on thursday eve. Again on saturday afternoon net gone till not net is not coming n no response from act fiber team, who will pay money for 5 days i used net only two days.

User id[protected], even though several complaints made and call made to customer care, only thing i get is will be sorted as early as possible. It never happened. They are ready to give new connection in 24 hours, shifting means they are not bothered. I have already paid for six months, if i delay to pay one day also they will cut the connection. So who will compensate for delay from your side.
I m clearly making my point act beam people are only worried about getting new connections and calling for pending payments, they won't bother about existing customers who already paid looking for shifting or any other services.

You guys are not able to service then refund the money i paid, will switch to some other service. For us 24 hours means 24 hours not 10 or 24 days.
I need a response as early as possible

Hello this is gowtham. We had used act fibrenet (Mobile no. [protected]) in nunagambakkam area, chennai for few days in january but being not much satisfied with the speed and service in our area we have requested for disconnection which was done after many requests and modem collected later on after many reminders from our side. Multiple tokens have been raised for refund but nothing has been acted upon. My request to you is to take this as my request for refund and ensure that the refund is done as soon as possible. Thank you

I have act fiber connection having a fast connection speed
But the speed is pathetic and everytime i raise a complaint, it will be immedialtely closed without any updates. The connection drops very frequently and when its up its dead slow. My mobile data works faster than act.

Our entire apartment is facing this issue and every person raises a request but still no use..

Act is not considering the issues & customers seriously.

It have been very frustrating for the past couple of months that i am not able to reach the customer service of act fibernet. Their internet connectivity has been degrading over time, and they keep expanding to new cities, without even upgrading their customer service. If you call their customer service number +91-[protected], your queue would be over 30+ and then by the time you reach a single digit number in the queue, it will be over 10 minutes, and the phone gets disconnected. Therefore, there is literally no way to get in touch with the customer care people.

They do, however, have a mobile app, where you can file complaints, but they don't really resolve the complaints on time, because of which we want to contact the customer service call centre, but we can't.

Hi,
I have an act connection and would like to change the ownership. Since i am not in town i won't be able to do it personally. Please suggest a virtual process or help with account termination.
The ownership has to be processed soon because i need the bill invoice to be fenerated in my name.
Please do the needful. We have been act customers for a long time and prefer not to change.

Booked for a connection 5days back. 1st they said 24hrs to provide the new connection. After 24hrs customer care lady said the issue will get resolved in next 24hrs. Called them after 2days again they said this issue will get resolved in next 24hrs. Still waiting for connection and the sales agent srinivas who took money for new connection is not even answering the calls after payment...

This is my second complaint from when i start connection with act. My first ticket was closed after 5 days now second ticket in progress form 3 days when i call to customer support they said every time we will fix within 24 hrs but i don't believe there service now and i think no body start to fix on this yet
So please help on this how could i take action

My service request number is sr[protected]
I had faced very bad service from act wherein i did not have internet service for a period of almost 10 days in the month of june this year and the act team was pathetically slow and unprofessional in finding a solution to the problem of no internet service.
With the bad experienced i had from act fibernet, i decided to close this account and dropped a mail to the id : [protected]@actcorp.in on 10th july 2019.
It is an irony that act has become very arrogant in terms of how they perceive customer requests/concerns and complaints and it is clearly reflected in the fact that act team reverted to my mail and called me on 15th july and inquired the reason why i was closing the account. After confirming to them that i am very frustrated with the bad service i have had in the month of june this year and since now i had switched to another service provider hence they should close the account and i don’t need their services any more. To worst part is that today is 9th august 2019, and even till today their team handling my closure request has still not contacted me. The reason is very simple. I have the 6 months advance rental payment plan and had made the advance payment for 6 months on 10th may 2019 and hence in may mail i had requested that post the closure of my account the balance money should be refunded back to me and hence the best strategy for act is not to do anything on my closure request. It is really disgusting. I will never advise anyone to use act fibernet service ever. Very unprofessional company.

I have requested for a new connection on 10th of july 2019. But no one came for the connection so i requested for a refund on 14th of july 2019.

Ticket number: sr[protected].

Till date they keep on stretching the time frame like 7-10 days/ 24 hrs / 48 hrs.

One of the worst customer experience.

Ps: never make the payment for the new connection in advance to this particular provider.

I have paid the 6 months plan on aug 3rd 2019, my documents are collected but no internet connection provided till now aug 9th 2019. Customer services guys are telling my account is not created, usually account will be created on same day aug 4th/5th. They may misuse my documents/personnel data and important work is effected due to the delay. Please take immediate action on my complaint. I have followup with customer service executives and went to kphb branch and submitted a written complaint but no action was taken.

Hi team,

I have raised a disconnection request of act fibernet on 22nd of july 2019. And my refund has not yet processed. Kindly help me in getting the same.

I did multiple calls but they have not responded.
Registered mobile number : [protected]
Name
Kolipak nikhil kumar
Location hyderabad
Please let me know in case of any further details from my end

Act company doesn't do the needful when i placed a shifting request and i initially called to cancel because of the poor customer service. But they apologized and as a result they apologized and told me that it would be fixed and offered to give me free installation and now because of that none of their people are coming to give the connection or neither are they cancelling my connection

I have paid 2891/- rupees for new internet connection on[protected].
At the time of payment, technician said it would take 10days to get new connection and i was given permission to install the box also at my site.

After 12 days i contacted them to know the status. They responded like they are feeling sorry for not being provided a new connection in said time and told please wait until we reache you and solve this matter.

After 15 days i raised a complaint in twitter and emailed to the authority personnel for hyderabad area. This time they were again sorry at this time.

So today, finally after 22 days no connection was provided.
Reference ticket no:sr[protected].

Even the authority team assigned in hyderabad area not able to solve my issue. I have mailed the whole issue to them 5 days back to the below email addresses.
Email 1: appellate. [protected]@actcorp.in
Email 2: nodalofficer. [protected]@actcorp.in

They are playing a game with a customer trust. They are not eligible to da a service based business. They failed in doing so. Act fibernet is not trustworthy.