ACT Fibernet Complaints & Reviews

Complaint number : SR[protected]

I am writing this to highlight the terrible customer care service and issues with the ACT WiFi which have become extremely frequent.
Just about two weeks back, there was an issue with the WiFi which took ONE WEEK FOR RESOLUTION.

Once again, we're facing issues with connectivity, having exhausted all measures at our end with the router, since the last 24 hours.

If the issues have become this frequent, I'd like to terminate services at the earliest. Kindly look into the matter and resolve the same and if resolution is not possible within said time limit ( 24 hours from complaint ), I'd like to look at other options for Broadband/ ISPs besides ACT.

Dr Amith Bhat

Requested for disconnection many times and asked for the money back offer they offered (15 days money back) on the 6th day o[censored]sage of internet.i was informed that they would be sending the guy responsible.as they didnt send me one i again put up the complaint after a week.was again informed that i would be getting the check in 15 days and will disconnect the internet service.but still now i havent got any response nor the internet is disconnected. i am using another connection, and hence this ACT broadband is not required at all.now whenever i call the customer care, its busy all the time.lol first time im finding customer care lines are busy this much.must be they are receiving so many complaints.
whatever, i want the internet to be disconnected and refund back the installation fee as i am not at all happy with the services.
plz dont call me back again saying me to upgrade the plan cos i dont think it worths.

I am unable to access internet since 11days and this is very irritating. I am going loose my job because of this issue. I am spending 1000 per day for cabs to go to office due to internet disconnection. How long are you going to take to resolve this issue. In case i dont get internet in next few hours, i am going to drag you guys to consumer court.

I don't have internet connectivity since 4 days.I had raised service request for the same and ACT Fiber- Bangalore team, didn't take any action so far.

Tried to reach out on customer care numbers, but those are unreachable.

Also followed on mails, there is no update or action.

Didn't see this kind of worst support earlier.

Very disappointed with Act services.

Regards,
Naveen.

I had been trying to contact their customer care through TOll-Free, email and Support Portal regarding my billing renewal. It was never successful, except that they only keep sending reminders without a support.

I would like to bring it to public attention on the service levels of ACT Fibernet and it is high time as I see lots of posts, complaints concerning their service

Thanks
Charan

I don't have internet connectivity since 6 days but ACT FIBERNET HYDERABAD not taking any action. I called them several times every time executive committed me to resolve the issue within 24 hours but still it pending. They are taking the internet charge well in advance but don't showing interest to listen customer problem. Please help me to resolve the issue. My act account id[protected].
Complaint no - SR[protected].
Thanks,
Sudip Halder

I am trying to contact act Fiber net customer care center from 4 days and I am not able to talk with customer care person. I wanted to disconnect and sent official mail also but no respond yet.. my internet is not working at all now in this situation I won’t pay bill for next month because m not either using internet nor get any mail, text and call from act Fiber net l.. i am not at all able to contact them.. please help me for this issue..

Name Vihari Vankadara
My registered mobile No [protected]
Account ID[protected].

I have paid for a new connection before 10+ days but the installation got delayed as they required for Box fitting. But I am unable to get new internet connection for more than 10 days and no resolution provided till now. Every time when I call customer care they will say we will look into it and get it done by 2 days or you will get a call from our technician but no one is calling. Also I requested for refund but no one is responding to my mail.

I request for refund. Please respond me as soon as possible.

We have been using act fibernet since many years, but never faced an issue like this. I used to have a very good notion about them, but it's been completely changed now by their miserable service.
The internet is not working for us since 25 days. I've been complaining them since then, but they have not taken any action till now.I registered my first complaint on 26/05/2019. Since then I've been calling them every alternate day, but no response. Every time when i call to ask about the status of our complaint they just say it will be resolved in 24 hours. Till now it's been 552 hours, no response. Also without resolving the issue they are just closing our ticket saying that the issue is been resolved, how pathetic !!
Also the technician to whom our ticket was assigned said that there is a problem in the box and he will shift the box to our house. We have agreed even for that, but no response. Also if we call him back he never picks our call.
Never experienced this.
Hope this could be resolved as soon as possible and also the time for which we are not able to access the internet could be adjusted in the bill.

We have been using act fibernet since many years, but never faced an issue like this. I used to have a very good notion about them, but it's been completely changed now by their miserable service.
The internet is not working for us since them early 25 days. I've been complaining them since then, but they are not at all taking any action.I registered my first complaint on 26/05/2019. Since then I've been calling them every alternate day, but no response. Every time when i call to ask about the status of our complaint they just say it will be resolved in 24 hours. Till now it's been 552 hours, no response. Also without resolving the issue they are just closing our ticket saying that the issue is been resolved, how pathetic !!
Also the technician to whom our ticket was assigned said that there is problem in the box and he will shift the box to our house. We have agreed even for that, but no response. Also if we call him back he never picks our call.
Never experienced this.
Hope this could be resolved as soon as possible and also the time for which we are not able to access the internet could be adjusted in the bill.

Hello,

I am from Bangalore and your customer for past 7 years.

My account id is[protected] and internet is not working since 14th June 2019 and I am struggling to get a resolution, I created a ticket and it's being closed without resolution and confirmation, I am having a tough time to get to customer service number as its keeping me for long hold and getting disconnected and I am spending my time for the past 3 days only on this,

The nodal office number is always busy, emails sent to applet office is not being answered, I am not sure what else do to? I had to wake up early today to call up customer service and finally after 15 minutes of wait I could talk to your representative and he said me the issue is resolved, but issue is not resolved and I connect my laptop directly to ethernet and noting works, and I am tired of this loop and wait. If internet works do you think I don't have any other job other than calling you and wait endlessly?

If you cannot resolve the issue can you please terminate my connection so that I can take the connection from some other provider? Internet is very important for me and you are not taking any responsibilities and this is totally unfair business practice.

Please check what is wrong and either resolve the issue or please please disconnect my line so that I don't have to follow up with you.

Please see few attachments to understand how many times the tickets are getting closed without resolving and how many times I need to follow up, and do I need to go through this after paying about 7500 per month to you?

Please take action or I need to go for legal recourse as I do not have any option.

Regards
Thani

Account number:[protected]
Ticket1: SR[protected]
Ticket2: SR[protected]

I've been trying to contact customer care about the relocation of my ACT internet for the past 1 week. I've still not been able to talk to a customer executive. My ticket got closed at least 5-6 times without ACT even trying to contact me back.

I called ACT AECS office, but they just informed me that it is not their responsibility to serve my request. Now they do not pick up my call if I try calling them. I also reached out to the ACT stall put up in my apartment, and now I have no response from them as well.

My next step would be to come and sit in your office till it gets resolved. Now, I'm seriously considering canceling this connection and moving away from ACT if I do not have a working internet connection by today, June 18.

I don't understand what is the point of having a customer rcare number if you cannot talk to the executive!!! Also, I do not understand why your employees do not understand the word escalation.

Hoping you resolve this in the next few hours and I have a technician in my house in the morning.

Inspite of several complaints to nodal authority and appellate authority who are supposed to take swift action. I don't see them even responding to emails forget about resolving the issue. They seem to be sleeping during office hours or on vacation most of the times. I have been crying to get refunds of my changes and they don't even have a process in place to resolve the queries. ACT customer care is another joke which is always busy or agents so iliterate and immature who hang up the call blatantly. I have lost all hopes to get my refunds and posting my concerns for the interest of larger community to stay away from such autocratic companies which could soon turn fradulant. Don't waste time in such service companies who provide false assurances.

Inspite of several complaints and follow up with the appellate authority, nodal officer and every team within ACT fibernet, I have not got refund for solicitary charges against my account. Firstly Act provided me with horrible service with frequent disruptions which made me disconnect my connection and then they're not refunding my amount which is supposed to be duly paid to me without any dispute. Although they have agreed to refund the amount, they are not processing the request and debiting to my account.

Here's the request number SR[protected]. I was provided with several assurances from retention team to refund the amount completely, but more than a month it hasn't been done yet. Pathetic customer care which is impossible to reach including irresponsible nodal and appellate authorities. This company seems to be running in their own autocratic mode and TRAI has to take immediate action against such fradulant companies

Hi

Id[protected]
I've been trying to reach for the past 1 week for relocation of my connection. I've tried reaching multiple people, customer care, I've sent email but to no avail. The customer care is not reachable. The ACT AECS office said its not their responsibility. The ACT representative at my apartment said its not his job. I was promised that my request would be escalates, but my ticket got closed at least 5-6 times and I had to reopen every single time. Its costing me time and money just to do a relocation. In contrast, tata sky did the relocation within 1 hour of request.

Either you contact me by today, or I would have to come sit in your office all day till it gets resolved.

Anyway, now I'd like to cancel my connection instead and go with Airtel.

Could you please cancel my connection at the earliest?

I paid Rs 3481 towards new internet connection (ACT Fibernet). Here are the details:
Account Number: [protected]
Payment Number: P[protected]
Date of Payment: [protected]:03:21
Transaction Reference number: [protected]

I went ahead with ACT after they mentioned that they have connectivity in my area. Now every day two people claiming to be ACT technician comes with a cable to home claiming to setup. They disappear saying they are trying to find the junction box. Even after numerous attempts, I could not reach their customer care numbers (+91-[protected]; +91-[protected]). I wrote two emails to helpdesk.[protected]@actcorp.in, one email to nodalofficer.[protected]@actcorp.in, and one to appellate.[protected]@actcorp.in. None of them has responded.

I am throughly disappointed with ACT Fibernet. I would like them to refund me asap.

From 2.5 days i.e from 15th june 2019 to today 17th jun 2019 my internet was not working and the customer care executive told me that complaint will be resolved on 16th jun 2019, and i got the message regarding this, when i call to act call center no executive was lifting my call, i waited for 20 minutes for two calls and i am very much wexed with act bad services. Please help me in this issue.

I had opted for Act Beam fibernet broadband, for which the total amount towards installation charges and for broadboad in the month of March. They failed to provide broadband connection and told that they were unable to provide internet connection and will refund back money to me. After lot of calls and mails my amount didnt get refunded till now. I would request you take action against this. Attaching the mails regarding the same

Act internet is not working for me from past 3 days, i have raised the issue via app and customer care centre (Which i was lucky to get connected after several attempts). No update has been provided/shared executive contact who can assist on my service request and i tried to contact Nodal customer care number which is as worst as customer care no, always busy, or get disconnected after few minutes. I have emailed my concern to support team looping nodal and appellate but got no response from team. Moreover i have been using ACT yearly service for 10 yrs now and service worsening since last year. Unfortunately completed my payment for this year and would like to get my payment refunded and discontinue the ACT service.

My internet has stopped working from the 15th of april where as ive paid till the 30th.Repeated calls to customer service no one takes action.The staff is only interested in new connections.Not bothered to hold old customers.Have been trying to complain through the app but even that dint help.They called me for new connection.After telling them my problem they tell me that they are connecting me to the service team they conveniently hang up .As there is total silence before hanging up.The customer lines are constantly busy.One person name Ananth kumar calls every day .By the time i pickup the line disconnects.when i call back immediately he refuses to pick up.How do i contact ACT