ACT Fibernet Complaints & Reviews

I have shifted my house from Hyderabad(KPHB) -- HYDERABAD(Chandanagar)

So i have raised a shifting request on 23rd may 2019.

Till today Act people have not responded and with out shifting my connection they added the shifting charges to my monthly bill.

they keep on trying to close my ticket with out providing any resolution.

From 23rd to till today i have called the customer care...

I had subscribed for an ACT Connection for 50 MBPS around August 2017, and after the first quarter, they automatically upgraded me to a 75MBPS without additional costs. Based on usage, I wasn’t using over 4GB out of 150 GB per month, and hence wanted to choose the 15MBPS connection with a lesser GB.

When I logged in to the ACT’s Mobile App, it didn’t allow me any option to downgrade, hence called the ACT's customer call...

Hi team,

First of all this is the reason i have not recharged my another act fibernet account linked to my mobile number [protected].

Now coming to the concern,

It's been 3 days i have raised a concern over my connectivity issue, ticket no sr[protected].

On 3rd june the case was closed stating issue has been resolved. However i still see the issue of non connectivity.
br...

I am new customer for act fibre net, its been only 10days i got the connection, i am already fed-up with these guys, i have not even used 4gb of data when the monthly availability is 400gb, internet will not be available during weekends, when we raise a complaint no one will respond, when we try to contact, customer care is always busy, i was thinking is there "so many complaints on this service provider",

When we raise a...

Act fibernet was not working for several days during the month of may 2019. One of customer support executives said they will adjust the bill accordingly during month end. When i raised the request during month end, they simply rejected. I waited several minutes of waiting to talk to cse on each call. Without any communication the requests were closed. Beginning june month the issue persisted and this time the cr box had to be removed and...

My account number is[protected]. Last time when i raised an issue for internet connectivity the technician came asked me to take power for the act junction box.
He also told me that every month rs 100 will be discounted from my bill.
I got the bill, but i did not get any discount on my bill.

I request, please provide discount on my bill as soon as possible.

I have also tried multiple times to...

Hello sir,

We have raised two service request to shift our connection from one location to another before more than 10 days.

Service request numbers: sr[protected], sr[protected]

One of your executives came yesterday to check and found that there is no central connection available in the area, he promised it will be done in 24hrs, still, no one has called or arrived to do the needful. br...

Hi this is vijay from bangalore, i had raised a ticket for my internet not working a week back with this company called "act fibernet". Still no resolution has been provided, i been calling customer care, these people always make a fake promises. These peoplebeen saying that the issue will be fixed today this and that, still no one has company to take a look. Kindly take action against them....

I have lodged a complaint on 27th may 18 regd internet connection not working. The field staff have been postponing the restoration work since 7 days. Inspite of several requests saying that I'm losing all my projects and my job is at stake also, the internet restoration has not been done till now. Every time, I call up the executives regd internet, they are giving deaf ears and again start asking some time i;e 48 to 72 hours....

I have paid for a new internet connection at c3-483 lig ph-i huda colony chanda nagar hyderabad-50 on may 6th 2019. They promised to provide next day installation of new connection, but they failed due to no feasibility of providing me a new connection at my residence. On 8th may 2019 i 've raised a service request at act corp to refund my money back with reference number "sr[protected]" and the account no:[protected]. They said it takes...

Hello team,

Been trying to contact helpline about sr[protected], but call not getting through.

Could you please expedite the process, request raised on thursday night (30th may).

Account number is[protected]
Userid is 11108900

From 31st may, hearing my request has been forward to field office but yet to hear from them.

Relocation required at malleshpalaya,...

Act internet acc[protected] is not working for me from past 3days, i have raised the issue via app and customer care centre (Which i was lucky to get connected after several attempts). Nodal customer care number is as worst as customer care no, always busy, or get disconnected after waiting for 12min 37sec..

This is pathetic service from act, even after raising issue to backend escalation department didn't get a single call....

We are requesting for removal of junction box of actbroad band on my terrace from last oneyear.

I sent many mails to nodal officer also serveral times. They used to tell with in 72 hours we will resolve the issue. But they never came and resolved issue.

We requested for termination of connection and requesting to remove all the stuff from my terrace. Immediatley.

But they are not responding properly...

Hello act,

I have disconnected my connection from may 30. Why you have sent me sms for bill?

My connection[protected]

My ticket to register ticket — following sms i got from act. (Your act fibernet ticket no:sr[protected] has been registered. Our team will ensure fastest possible action.

Meanwhile you can use act fibernet app to track your service request - https://is.gd/actapp)br...

Hi, this is rahman
I am a new customer to act but since i have taken the connection the installation was incomplete since 5 days i was calling support team and being told for technician visit but everyday they diverts my complaint ticket with a new one. It seems like i have been cheated by looking the way this organisation handling the cases, i want my refund from any source from act fibernet which i havepaid on first day of agents...

Phone number: [protected]
Account: [protected]@yahoo.com

I want to disconnect act fibernet account, as i am completely fedup with relocation request process.

I called customer care and i have requested multiple times and did multiple followups for re install in new location, but they are telling today and postponing it every day. Every time i call them, they are telling same phrase, now nearly 4 days are over....

Hi,
I have raised a complaint on 25th may 2019 ticket number sr[protected]. Event after 5 days there is no internet connection. And no one is receiving any calls or always getting busy tone in the call center numbers [protected] and [protected] provided in the website https://www.actcorp.in/customer-care.
I have paid for 6 months of service in advance and there is no internet from 5 days or frequent disconnection. Please...

I would like to raise another compliant i am facing while i am trying to renew the subscription to act lightning entertainment (12 months renewal) and a name change to my wife's name with the renewal.

I was told clearly by act customer care that a name change first needs to be done followed by which the payment for the next renewal would be accepted so the bill is generated from my wife's name. Today, when the executive came...

I am not able to use the internet from the past 5 days. The cable is plugged into the box in next building and the owner has powered off it. The technician from act came and promised to put the box in the next building, he has not done that yet.

I called him last day, he was rude and told it's not his responsibility. Phone number - [protected]

I have never seen such pathetic service from act. No one answer the...

I wanted a new internet connection so i opted act fibernet and a sales executive met me by repeatedly calling me through phone. But he visited me at my house and he took all the details and he said that i have to pay first, so i paid 1102/-rs including installation charges and he said that the installation will be done by tomorrow evening and he left.
So i waited the next day there was no information about installation i tried to call...