ACT Fibernet Complaints & Reviews

I have had my connection stop working since 2nd of June, I had lodged a complaint on the App and it said it would be fixed by 3rd. Today is end of 6th and its still not fixed, I called customer case multiple times every time they say "tomorrow" or they just don't pick it up. I have even emailed the Nodal officer 2days to no avail, the escalation email doesn't work either. At this point, I think my only option is to settle this in consumer court because they are just ignoring me otherwise.

Dear forum,
regarding back-up battery in power box of ACT in my home.

I permitted ACT people to keep their power box in my home. the power box contains a back-up batter at least for 1 to 2 hours.
from february-2019 onwards that battery was not working properly. and now it stopped working.

I complained them regarding this issue from february-2019 twice a month.

automatically I am getting msgs from ACT that problem was resolved without their technicians attending to my home.

even that customer care people also telling same thing that their people will come to your home to resolve the problem within 24 hours.
but they people are not coming and automatically Iam getting msgs that problem is resolved.

kindly please resolve this problem from ACT.

CT has one of the worst customer care/services. I have requested for the disconnection of my line with ACT on the 29th of May 2019. They called me up and closed the ticket on that day saying the internet connection will get disconnected by 1st of June.
On 3rd June I made a follow up call asking them for the status and after a wait of 30 minutes (i dont know what they are busy with as they are definitely not helping the customers) they picked up the call and said they need 7 days from the day of the request and 100% my line will get disconnected on the 4th of June.

It has been two days since then, i have tried calling them up numerous times and each time either it is busy and I'm on hold indefinitely or they dont even bother to answer.

My line is still active, the bill has been generated for the month and in spite of so many calls/follow ups, they are unable to disconnect my line. It feels like they are forcing me to keep the connection as well as they ask at least 100 questions as to why i want to stop their services.

The biggest reason is the way they treat their customers! It's terrible to face this and hope somehow someone can be of help to me to get rid of these goons masquerading to be an Internet/broadband company.

My ACT Internet connection was too slow. while i raised a complaint, i leanrt 320 GB of data has been utilized on the 1st day of the month which is IMPOSSIBLE. i requested them to investigate & correct the issue, but no response from last 4 days!!! I've been trying to reach the nodal office over phone and emails, copying appellate authority, but no response from either of them. not sure if I can register a complaint against ACT under TRAI?

Complaint # SR[protected], SR[protected]

My ACT Account number is[protected]
.
The internet connection is off since 48+ hours and the customer support never lifts the call or disconnects it's once connected. They have not given any solution and send 100 messages to pay bill. This is pathetic after sales service. Please take stringent action. I have attached screenshot and it shows the similar message when I try to contact them. I have waited on the call more than 25 minutes which I feel is ridiculous. They are clearly cheating a customer and not worrying as no stringent action is taken against them.

I have taken connection from act and it has been 2 months, every saturday morning the connection goes off and they say it will be resolved in 48 hours. It actually comes back on monday. It was problem with there junction box where someone was removing power supply. Now it's 5th time all they are giving multiple reasons
1. Problems with junction box
2. Fibre optic cable is cut
3. Due to rain trees have fallen
4. Fibre optic cable are being laid.

I've decided to cancel the connection and go for another vendor.

This is in doorvaninagar bangalore.

I have shifted my house from Hyderabad(KPHB) -- HYDERABAD(Chandanagar)

So i have raised a shifting request on 23rd may 2019.

Till today Act people have not responded and with out shifting my connection they added the shifting charges to my monthly bill.

they keep on trying to close my ticket with out providing any resolution.

From 23rd to till today i have called the customer care people nearly 100 times but none of the agent has taken action.

i am hearing common dialogues from them like "we are updating your complaint one of our agent will get back to you soon".

The above is the dialogue i am hearing from customer care people.

i have raised the multiple tickets.

below are the tickets,

SR[protected](Raised on 23rd)
SR[protected](Raised on 2nd)

So please take a serious action on this complaint and make Act Person to visit my address to give my connection.

My Current Address Location in Chandanagar is,

Plot No:-190, Road No:2, Suraksha Encalve, Swarna Residency Backside, Hyderabad, 500050.

I had subscribed for an ACT Connection for 50 MBPS around August 2017, and after the first quarter, they automatically upgraded me to a 75MBPS without additional costs. Based on usage, I wasn’t using over 4GB out of 150 GB per month, and hence wanted to choose the 15MBPS connection with a lesser GB.

When I logged in to the ACT’s Mobile App, it didn’t allow me any option to downgrade, hence called the ACT's customer call...

Hi team,

First of all this is the reason i have not recharged my another act fibernet account linked to my mobile number [protected].

Now coming to the concern,

It's been 3 days i have raised a concern over my connectivity issue, ticket no sr[protected].

On 3rd june the case was closed stating issue has been resolved. However i still see the issue of non connectivity.

I have immediately reopened the case which had the target time of 11am 4th june to fix the issue, which is not happened.

Moreover i tried to call your customer care number which s always runs busy n never gets connected to your executive.

We were highly relying on our key official works based on your stable connection, which has now disappoint with your poor customer service.

You guys keep calling your customers and message us to recharge our account with fancy offers to retain your customer base bit the same approach never comes to live when addressing the issues.

We can understand that during rainy season such issues are common on wired connections however solving the with great effort is equally important to keep your customer in line.

I had to use your rival network for the whole day to complete my key works yesterday which could be the case today as well.

Infact i was highly recommending your network to my known circle which will never happen again.

Unfortunately i have already recharged my account with 3 months plan else i would have immediately deactivated your account for good sake.

It's up to you to decide if you want to get my issue resolve asap.

Thanks

Jay

[protected]

I am new customer for act fibre net, its been only 10days i got the connection, i am already fed-up with these guys, i have not even used 4gb of data when the monthly availability is 400gb, internet will not be available during weekends, when we raise a complaint no one will respond, when we try to contact, customer care is always busy, i was thinking is there "so many complaints on this service provider",

When we raise a ticket from app, they close without resolving, raised a complaint to nodal and appellate officer, but no use. I trying to call them to ask for disconnection, but unable to succeed.

One of the worst service provider i have even seen.

Act fibernet was not working for several days during the month of may 2019. One of customer support executives said they will adjust the bill accordingly during month end. When i raised the request during month end, they simply rejected. I waited several minutes of waiting to talk to cse on each call. Without any communication the requests were closed. Beginning june month the issue persisted and this time the cr box had to be removed and replaced by them and i had no internet signal even for over 36 hours and act was not willing to waive off a penny. They charge you irrespective of their service. Finally i had raised a request to close the connection. Now they have kept it in waiting. I will have to pay even though i have raised closing request. Now who is there to support us common people?

My account number is[protected]. Last time when i raised an issue for internet connectivity the technician came asked me to take power for the act junction box.
He also told me that every month rs 100 will be discounted from my bill.
I got the bill, but i did not get any discount on my bill.

I request, please provide discount on my bill as soon as possible.

I have also tried multiple times to contact act customer care & also e-mailed them. After multiple times also there is no response from them. They are not at all taking this seriously.

Hello sir,

We have raised two service request to shift our connection from one location to another before more than 10 days.

Service request numbers: sr[protected], sr[protected]

One of your executives came yesterday to check and found that there is no central connection available in the area, he promised it will be done in 24hrs, still, no one has called or arrived to do the needful.

I am in urgent need of a connection, and can not wait for a couple of days to get it fixed as i work from home generally.

I trusted act for so many years but this time you guys are disappointing me.

I tried to call your customer care and nodal several times but i need to hold for more than 30 mins every time to talk to a human.

From yesterday i am trying your nodal office number and from the last 1.5 hrs, it has been busy. I tried more than 50 times.

New address where i need the connection: 2nd main road, gm palya, new thippasandra post, bangalore, 560075

They are telling they need to install new box, but no one is taking ownership of work to care about a customer. They are fine loosing one.

Hi this is vijay from bangalore, i had raised a ticket for my internet not working a week back with this company called "act fibernet". Still no resolution has been provided, i been calling customer care, these people always make a fake promises. These peoplebeen saying that the issue will be fixed today this and that, still no one has company to take a look. Kindly take action against them.

I have lodged a complaint on 27th may 18 regd internet connection not working. The field staff have been postponing the restoration work since 7 days. Inspite of several requests saying that I'm losing all my projects and my job is at stake also, the internet restoration has not been done till now. Every time, I call up the executives regd internet, they are giving deaf ears and again start asking some time i;e 48 to 72 hours.

I have paid for a new internet connection at c3-483 lig ph-i huda colony chanda nagar hyderabad-50 on may 6th 2019. They promised to provide next day installation of new connection, but they failed due to no feasibility of providing me a new connection at my residence. On 8th may 2019 i 've raised a service request at act corp to refund my money back with reference number "sr[protected]" and the account no:[protected]. They said it takes 15 working days to process the refund. I am following up them continuously for the refund but they are telling every time it takes another 48 hours, till now i did not get any positive response from them. I have wasted my precious time by following up them, though 15 working days time is over again they are asking for another 15 days of time. Please order them to refund my money back, if possible levy a huge penalty on them by failing to provide the refund within the time span they specified.

Hello team,

Been trying to contact helpline about sr[protected], but call not getting through.

Could you please expedite the process, request raised on thursday night (30th may).

Account number is[protected]
Userid is 11108900

From 31st may, hearing my request has been forward to field office but yet to hear from them.

Relocation required at malleshpalaya, kaggadasapura.

Regards,
Akshay

Act internet acc[protected] is not working for me from past 3days, i have raised the issue via app and customer care centre (Which i was lucky to get connected after several attempts). Nodal customer care number is as worst as customer care no, always busy, or get disconnected after waiting for 12min 37sec..

This is pathetic service from act, even after raising issue to backend escalation department didn't get a single call. There is no liability for not providing internet service for more than 3 days (This happened min two time a month) even after paying for entire month..

Time to "act" act.

We are requesting for removal of junction box of actbroad band on my terrace from last oneyear.

I sent many mails to nodal officer also serveral times. They used to tell with in 72 hours we will resolve the issue. But they never came and resolved issue.

We requested for termination of connection and requesting to remove all the stuff from my terrace. Immediatley.

But they are not responding properly...

Hello act,

I have disconnected my connection from may 30. Why you have sent me sms for bill?

My connection[protected]

My ticket to register ticket — following sms i got from act. (Your act fibernet ticket no:sr[protected] has been registered. Our team will ensure fastest possible action.

Meanwhile you can use act fibernet app to track your service request - https://is.gd/actapp)

My ticket resolved on 30may. Below is my sms (
Dear customer, your ticket no sr[protected] is closed. Please share your feedback on https:///fb7y.app.link/feedback?type=SR&id1=[protected]&id2=SR[protected] to reopen the ticket reply n to [protected]. Download the act fibernet app to experience one stop solution to all your account management needs.)

On what ground you billed me.
From my customer id you will get my number. Request you to be professional. Ask. Money for ur service not for fake reason.