ACT Fibernet Complaints & Reviews

My act user id is 11339629. I have taken this connection five year back and they installed the modem and given 30 mbps plan. After that they upgraded the plan with higher speed. Recently i found that router (Modem) which they installed doesn't support the higher speed of 75 mbps. I raised the same query with act and relationship manager which works in indira nagar bangalore.in place of providing support he was rude to me. I am paying for...

I made a payment for internet connection on may 5th and no one has come to install the servce till now. I have been calling the customer service everyday and they just say wait for 24 hours to receive a call. It's almost been a week and i have received no call and there is no connection.

I even sent emails and it's been 4 days. There is no response from them too. I am not knowing whom to approach to get the issue resolved....

The local service boys are not capable of giving proper resolution.
The customer care number is unreachable always.
Once they said the junction box needs to be shifted to our building from the neighboring building. Took almost a week.
No result. Then they changed cable wire.
Asked me to change modem and left. After about an hour modem started working again. For about 3 hours. The complaint was reopened. Complaint...

I made a payment on 05th may 2019 for internet connection. Reference number is actb[protected].

Phone number: [protected]
Name: babu rao kethineni
Location: hyderabad

Their executive came on monday and collected documents and said that a technician will come and install. As nobody came, i called on tuesday. Customer service is pathetic, unprofessional rude and irresponsible. They kept saying...

I requested for act beam connection however executive took me 6 month advance as 7176 and promised to get me connection in 1 week on 2 april, today is 8 may no connection so far, i want my refund, have called to customer center but no response.
It takes 10 minute to get connected to customer center and they diclined my call many times, niether executive pick the call nor manager.
Please help me to get my refund/connection,...

Moved to act fibrenet 12 months + 2 months and free router plan on april 30, 2019. Made payments for the plan on may 2, 2019. But till today evening i. E. May 5, 2019 did not get the router. Called act service center numerous times but getting the same parroted response that escalating this give us 24 hrs.in spite paying the amount not able to use act internet....

One month back i took act fibernet internet connection. I m facing vpn connection dropping issues, i called customer care, always they say the complaint assigned to someone to fix the issue by visiting our home. They mentioned complaint will be resolved in 24 hours but it’s been 3 days, no one visited our home to fix the issue. Whenever i call customer care executive say same story. No one takes the customer complaint seriously. It’s...

ACT fibre net attended two days before again out of order. internet is not workling.
Within 6 days 3times break down.
this is the quality os service.they dont know how to solve and rectify problem.Totally un skilled person posted to attend complaint.
i am from new Perungalathur.
my act no is[protected]
this month i will not pay due to frequent break down.
Airtel, Bsnl are better than act.
requested...

It's irritating that there is no one to talk to in act. I have been in ivr over 30 minutes no one pick call.

My internet is not working from past two days and i have raised complaint already, still do not find any communication from act about the resolution and what is the issue. I have my pending work which i cannot do without internet and i m loosing my job on it

If you cannot take my calls n answer my doubt...

I was facing a issue due to local junction box issue, and they said they didn't find a place to fix the local junction box and said wanted to fix at my place and thats how it runs. They had a long story of waiving off the bills (With least amount), probably rs.50. But am not sure how will they measure the power that has been consumed by the local junction box.

Now checking with other service providers they say the connection...

My account no is[protected]
My location is at new perungalathur.
My act internet is often not working.
Complaints raised no action.
Poor management and in attentive.
Every month i have to raise 4 or more complaints.
Every time 3 days taking.
Monthly 15 days not working.
I had told to change my address but 5 months over not done any thing.
Act is totally very bad service.br...

We requested for a new broadband connection on this month 03.04.19, your executive visited my location for documents and payment on 09.04.19, i got an account no.[protected] in the same day, from that day your executive ([protected]) not answering my calls and we called act support so many times but nobody not responding,
Your executive confirmed me after 10 days there is no space in your switch, he knew the information before 16.04.19,...

Account no. [protected]
Worst service please don't get on trap with act fibernet. I raised a request 2 weeks back fro relocation service and after 1 week received call that i need to get disconnection & refund of amount as service is not available in the area i am moving. The process should have been simpler to disconnect and refund my amount.

It's been more than 1 week i am following with customer care and someone called...

I had raised a ticket last month to disconnect the connection and still it is not done. They have closed the ticket and still connection works. I have been trying to call but it says our customer care executives are not available but when the bill time comes they will ask to pay. Sr[protected] is what i had raised and dropped mail several times still no one responds...

I have raised a complaint with act fibernet regarding connection issue on 27th of april. They have mentioned that they will resolve the issue with in 24 hours, but it's been 4 days but they are not trying to resolve the issue. Everyday i am calling them regarding resolution and they simply mentioning that they will resolve in 24 hours. Every month they are charging 800rs from me but not providing proper resolution when issue comes. This is...

I am facing some funny issue with this service provider (Act), which i will categorize as highly "unprofessional", "irresponsible" and "unethical" in nature.

Last 2 weeks i am in deep pain because almost 5-6 days i experienced service outage. Moreover every time i raised a ticket they asked for 48 hours. And one instance, they took almost 4 days (96 hours) to address my issue.

Whenever i call the contact centre...

My account no is[protected]
My location is at new perungalathur.
My act internet is often not working.
Complaints raised no action.
Poor management and in attentive.
Every month i have to raise 4 or more complaints.
Every time 3 days taking.
Monthly 15 days not working.
I had told to change my address but 5 months over not done any thing.
Act is totally very bad service.br...

I had requested ACT customer care for Internet connection on 23rd of March 2019 and got registered with the help of sales representative on 24th of March and he promised that the installation will be completed by Evening 24th March, but when i tried to contact during 24th and on 25th march i see no response from the sales rep and technical team of ACT, i raised a concern / complaint for the installation but i got only one response from Customer...

I am from shamshabad hyderabad state telegana. I have an internet connection provided by act fibernet. The internet connectivity in my area is so pathetic. Each time i call them regarding the connectivity, either the customer care people will be rude or the will say we have registered your complaint and it will be resolved in 24 hours to which as expected no action is taken. I paid an advance payment towards the internet for three months,...

Since last one week I have registered 4 to 5 compliant but till now now response and very poor support. Customer care representative is not knowledgeable and service person no idea about what is the issue.

I already paid ₹4200 for three month pack. I want money back. Also last few days internet is not working and losses my home use purposes.

Kindly do the needful

Regards
Hari...