ACT Fibernet Complaints & Reviews

My account number is[protected]. Last time when i raised an issue for internet connectivity the technician came asked me to take power for the act junction box.
He also told me that every month rs 100 will be discounted from my bill.
I got the bill, but i did not get any discount on my bill.

I request, please provide discount on my bill as soon as possible.

I have also tried multiple times to contact act customer care & also e-mailed them. After multiple times also there is no response from them. They are not at all taking this seriously.

Hello sir,

We have raised two service request to shift our connection from one location to another before more than 10 days.

Service request numbers: sr[protected], sr[protected]

One of your executives came yesterday to check and found that there is no central connection available in the area, he promised it will be done in 24hrs, still, no one has called or arrived to do the needful.

I am in urgent need of a connection, and can not wait for a couple of days to get it fixed as i work from home generally.

I trusted act for so many years but this time you guys are disappointing me.

I tried to call your customer care and nodal several times but i need to hold for more than 30 mins every time to talk to a human.

From yesterday i am trying your nodal office number and from the last 1.5 hrs, it has been busy. I tried more than 50 times.

New address where i need the connection: 2nd main road, gm palya, new thippasandra post, bangalore, 560075

They are telling they need to install new box, but no one is taking ownership of work to care about a customer. They are fine loosing one.

Hi this is vijay from bangalore, i had raised a ticket for my internet not working a week back with this company called "act fibernet". Still no resolution has been provided, i been calling customer care, these people always make a fake promises. These peoplebeen saying that the issue will be fixed today this and that, still no one has company to take a look. Kindly take action against them.

I have lodged a complaint on 27th may 18 regd internet connection not working. The field staff have been postponing the restoration work since 7 days. Inspite of several requests saying that I'm losing all my projects and my job is at stake also, the internet restoration has not been done till now. Every time, I call up the executives regd internet, they are giving deaf ears and again start asking some time i;e 48 to 72 hours.

I have paid for a new internet connection at c3-483 lig ph-i huda colony chanda nagar hyderabad-50 on may 6th 2019. They promised to provide next day installation of new connection, but they failed due to no feasibility of providing me a new connection at my residence. On 8th may 2019 i 've raised a service request at act corp to refund my money back with reference number "sr[protected]" and the account no:[protected]. They said it takes 15 working days to process the refund. I am following up them continuously for the refund but they are telling every time it takes another 48 hours, till now i did not get any positive response from them. I have wasted my precious time by following up them, though 15 working days time is over again they are asking for another 15 days of time. Please order them to refund my money back, if possible levy a huge penalty on them by failing to provide the refund within the time span they specified.

Hello team,

Been trying to contact helpline about sr[protected], but call not getting through.

Could you please expedite the process, request raised on thursday night (30th may).

Account number is[protected]
Userid is 11108900

From 31st may, hearing my request has been forward to field office but yet to hear from them.

Relocation required at malleshpalaya, kaggadasapura.

Regards,
Akshay

Act internet acc[protected] is not working for me from past 3days, i have raised the issue via app and customer care centre (Which i was lucky to get connected after several attempts). Nodal customer care number is as worst as customer care no, always busy, or get disconnected after waiting for 12min 37sec..

This is pathetic service from act, even after raising issue to backend escalation department didn't get a single call. There is no liability for not providing internet service for more than 3 days (This happened min two time a month) even after paying for entire month..

Time to "act" act.

We are requesting for removal of junction box of actbroad band on my terrace from last oneyear.

I sent many mails to nodal officer also serveral times. They used to tell with in 72 hours we will resolve the issue. But they never came and resolved issue.

We requested for termination of connection and requesting to remove all the stuff from my terrace. Immediatley.

But they are not responding properly...

Hello act,

I have disconnected my connection from may 30. Why you have sent me sms for bill?

My connection[protected]

My ticket to register ticket — following sms i got from act. (Your act fibernet ticket no:sr[protected] has been registered. Our team will ensure fastest possible action.

Meanwhile you can use act fibernet app to track your service request - https://is.gd/actapp)

My ticket resolved on 30may. Below is my sms (
Dear customer, your ticket no sr[protected] is closed. Please share your feedback on https:///fb7y.app.link/feedback?type=SR&id1=[protected]&id2=SR[protected] to reopen the ticket reply n to [protected]. Download the act fibernet app to experience one stop solution to all your account management needs.)

On what ground you billed me.
From my customer id you will get my number. Request you to be professional. Ask. Money for ur service not for fake reason.

Hi, this is rahman
I am a new customer to act but since i have taken the connection the installation was incomplete since 5 days i was calling support team and being told for technician visit but everyday they diverts my complaint ticket with a new one. It seems like i have been cheated by looking the way this organisation handling the cases, i want my refund from any source from act fibernet which i havepaid on first day of agents visit as i have not used any data.

Thanks alot.
Rahman shaker

Phone number: [protected]
Account: [protected]@yahoo.com

I want to disconnect act fibernet account, as i am completely fedup with relocation request process.

I called customer care and i have requested multiple times and did multiple followups for re install in new location, but they are telling today and postponing it every day. Every time i call them, they are telling same phrase, now nearly 4 days are over. They will charge me for these 4-5 days too.
Please act terminate my account.
Even one person from service team came to my home on 30/05 and told will come today 31/05. But after multiple followups he is not sure when he will come and is telling me to escalate even if required.

This is completely not fair for act on your part. If i dont pay bill from the next due date you people disconnect my service without any delay and the same should be applied to you as well. This is effecting my daily work, eating up my time.

Please deactivate my account, this is completely not acceptable.

Hi,
I have raised a complaint on 25th may 2019 ticket number sr[protected]. Event after 5 days there is no internet connection. And no one is receiving any calls or always getting busy tone in the call center numbers [protected] and [protected] provided in the website https://www.actcorp.in/customer-care.
I have paid for 6 months of service in advance and there is no internet from 5 days or frequent disconnection. Please return my payment and i would like to go with other service providers rather than no internet.

I would like to raise another compliant i am facing while i am trying to renew the subscription to act lightning entertainment (12 months renewal) and a name change to my wife's name with the renewal.

I was told clearly by act customer care that a name change first needs to be done followed by which the payment for the next renewal would be accepted so the bill is generated from my wife's name. Today, when the executive came...

I am not able to use the internet from the past 5 days. The cable is plugged into the box in next building and the owner has powered off it. The technician from act came and promised to put the box in the next building, he has not done that yet.

I called him last day, he was rude and told it's not his responsibility. Phone number - [protected]

I have never seen such pathetic service from act. No one answer the call in customer service.

I wanted a new internet connection so i opted act fibernet and a sales executive met me by repeatedly calling me through phone. But he visited me at my house and he took all the details and he said that i have to pay first, so i paid 1102/-rs including installation charges and he said that the installation will be done by tomorrow evening and he left.
So i waited the next day there was no information about installation i tried to call him, he was rejecting my call, so i called from different number and now he said that it will be installed the next day...
Now it is 3 days and no information about it and no response from customer service... Please help

As there is no internet at home from last 7 days and even after calling customer care nobody bothered to resolve the issue... This has become routine and payment will taken before as pre-paid and no compensation for the days which has no service..
Due to which i faced a loss of around rs.50000 /-
Please take appropriate action on the company act fibernet..

I opted for Act fibernet and a sales person contacted me. I opted for a 425 plan which I came to know it was 502 including GST after he told me. Still I was okay with it . Then he asked if I had a router, I said yes since I had one from my previous ISP Hathway. Then a installation person came and directly plugged the DSL cable into the PC LAN port. I asked if he could connect it to my existing router and he says your router is not compatible so you have to buy Act router costing 1300. If the act router was different the sales person could've told me earlier that day which he did not .I mean who uses just PC connection without WiFi these days. Such lack of common sense I felt cheated and this is a sick scam. I called customer care and told them to exchange the router or just refund my money. I've told the same story to 4 different executives who were useless because they don't know which complaint to transfer to which department. And also to mention their ridiculous stories telling me it's my fault.There wasn't enough or right information provided as to get a connection. HATHWAY IS SO MUCH BETTER THAN ACT IN TERMS OF QUALITY AND CUSTOMER SERVICE.I DON'T UNDERSTAND HOW ACT FIBERNET CALLS ITSELF "FIBERNET" WHEN IT IS DELIVERED THROUGH A DSL CABLE INSTEAD OF A FIBER OPTIC CABLE. Other competitors are far better . ACT is just careless and useless.

I requested for relocation on the 18th of may and till now the request is not only open no one wants to address this concern even the nodal team can’t help fix my issue. I would want the connection to be installed today else my money refunded. The customer service response is horrifying and none of the act team wants to take the ownership of resolving the issue.
I am fed up of calling the cc and have no more patience for this #.

Hi team,

My act id#[protected]. I am having an issue with my wifi connection since last thursday (23rd may'19) i have raised a complaint for the same. They called and ask to follow some instructions but it is not worked out. So the customer care executive told me that they'll send the technician directly to my place. Till now there is no response or update on the issue, but they have closed the complaint which i raised on the issue. This is not the first time i am facing this issue with act. This is the worst customer care i have ever dealed with.

Sir, I have been complaining to the customer care of Act Fibernet from last week of April to 25th may 2019 for about 4 times regarding interrupted internet connectivity of my act a/c no:[protected].my complaint has been automatically closed without even checking my problem, they have not even contacted before closing my complaint. whenever I contact customer care I takes about 20 to 30 minutes to talk to executive and they say that your issue will be resolved in 24 hrs but my my issue was not resolved even after 1 month, pl take strict action against act Fibernet and see that my problem is solved.