ACT Fibernet Complaints & Reviews

As there is no internet at home from last 7 days and even after calling customer care nobody bothered to resolve the issue... This has become routine and payment will taken before as pre-paid and no compensation for the days which has no service..
Due to which i faced a loss of around rs.50000 /-
Please take appropriate action on the company act fibernet.....

I opted for Act fibernet and a sales person contacted me. I opted for a 425 plan which I came to know it was 502 including GST after he told me. Still I was okay with it . Then he asked if I had a router, I said yes since I had one from my previous ISP Hathway. Then a installation person came and directly plugged the DSL cable into the PC LAN port. I asked if he could connect it to my existing router and he says your router is not compatible...

I requested for relocation on the 18th of may and till now the request is not only open no one wants to address this concern even the nodal team can’t help fix my issue. I would want the connection to be installed today else my money refunded. The customer service response is horrifying and none of the act team wants to take the ownership of resolving the issue.
I am fed up of calling the cc and have no more patience for this...

Hi team,

My act id#[protected]. I am having an issue with my wifi connection since last thursday (23rd may'19) i have raised a complaint for the same. They called and ask to follow some instructions but it is not worked out. So the customer care executive told me that they'll send the technician directly to my place. Till now there is no response or update on the issue, but they have closed the complaint which i raised on...

Sir, I have been complaining to the customer care of Act Fibernet from last week of April to 25th may 2019 for about 4 times regarding interrupted internet connectivity of my act a/c no:[protected].my complaint has been automatically closed without even checking my problem, they have not even contacted before closing my complaint. whenever I contact customer care I takes about 20 to 30 minutes to talk to executive and they say that your...

It’s been 3 days since i registered the complaint with act about internet connectivity issue and they kept on making false promises for resolving the same with a few hours, 24 hours, 48 hours and so on.. And still the same issue is going on. I’ve tried calling all act technicians whom i know in my area and they are just not fixing the issue. I’ve been calling the customer care number every now and then and they are just making false...

Hi team,

I am nagaraj hs and staying in rr nagar bangalore with pin code 560098

I had requested for a new internet connection last week and made the payment on the same day i. E., 13-may-2019

Customer care executive told me that they need 3 days to get the new internet connection done. It's been 10 business days and i still haven't got the internet connection yet

Action so far:br...

Hi,
I have cancelled the act connection that was opted, even before the connection was operational in my residential address. I have paid a sum of rs.3750/- for 3 months. Due to various reasons i had to cancel the connection even before i got it at the address.

I have been following up with the customer care from more than a month for the refund amount to be transferred to my account.

Ticket number...

I am existing customer of act fiber. Recently i was shifted from hyderabad to bangalore. I raised a request for deactivation of act account in hyderabad and new connection in bangalore as per act customer care advise. Account got deactivated in hyderabad. But, still i am waiting for new connection in bangalore from 2 weeks. I am always getting same reply from customer care team like "technician will call you and activate the new connection...

Act is not worth to subscribe. Bought the connection 2 days ago. It stopped working on the same night. Called customer service 4 times already, they all say the same thing (Rep will be there as soon as possible and issue will be fixed with in 24 hours...) bunch of lies, since i am waiting for more than 48 hours. Not going to subscribe with them after 3 months (Unfortunately paid for 3 months in advance)....

We have requested for new connection on 23/04/2019 and done payment to your executive. On 24th wiring part has been done and your person has promised 48hr for activation.We are calling your customer care number almost trice a day and following about our activation.We have spoken regarding this issue to Vinod your nodel officer also he promised it will be completed by 4th may.Every day exculation department persons will ask for last chance...

Dear sir

This is to inform you that, i have cancelled my act connection (A/c #[protected] on 27th april 2019 and opted for refund.

But till now nothing happened from your end.

I would like to bring to your notice the following

1. No one has called or visited our house for explaining how to connect to phone or pc after repeated requests also
2. For cancellation also i raised...

Hi,

I'm act subscriber from last 5 years, facing worst experience in last few days, 14th i had raised request for relocation with same area (Moving out 2 lanes from current location).
Where in relocation address have feasibility and entire apartment is serviced by act broadband. Just technician as to come and activate the portal connect the lan in split box.

Feasibility check ticket has been raised and...

It is strange that even after complaining on 18th may, the problem is not yet solved as on now 20th, may, 2019 (10.40 am).

The disturbance happens frequently and continuing for longer duration with out net connection. Please also see the recent past histories; it happened on 02/05/2019 and restored after (07/05/2019).

Now more than 2 days, but still waiting for the net connection.

The quality...

Dear sir/madam,

Sub: rectifiction of act fibernet connection & installation of gx box - reg
Ref: a/c no.[protected]

With reference to the above, i hereby bring this to your kind attention that the above mentioned act fibernet connection of a/c no.[protected], has been disconnected for a very long time (4 months) since febraury 2019.

We have made enourmous number of complaints (Nearly...

My name is venugopal and my registered mobile number with act is [protected]. Due to a very bad service of act fibernet in our area, i wanted my connection to be deactivated and for this i called the act customer care. They take my details and put me on hold. And after som time the call gets disconnected. This is the same thing happened several times. Is this a some kind of training that act fibernet gives training to their call center executives...

I am surprised that there are already complains against act. I calculated that there are only 2 mobiles, and the total hours of youtube usage for regular hindi serials (Which means hardly they will be 720p which is about 0.9 gb per hour. And today the hours as per youtube accounts of my family members (2 of them) is 23 hours. And believe me act fiber net is showing 35 gb o[censored]sage. So far with airtel i never had this concern of over usage...

It's been 3 months, i had requested for connection shifting. Till now nobody had responded back properly. So i had requested for closing the account and reimbursement of the remaining amount.
Now nobody is picking the call to enquire about the status of the issue.
Later i had opted to take a new connection, so i call the number from the sign board kept for promotional purpose. These guys had given the connection in 6days. How...

I had requested customer care center for act blaze re-connection to my new address on 27-apr-2019 but no action has been taken from their end till date despite numerous calls to customer care center. The response from the team has been so bad that i am feeling sorry as to why i ever chose act broadband.
I have called and emailed and did everything in my power to get this issue resolved but they are not helping at all, instead make...

They are not providing the channels we have opted for.
Karnataka, bangalore. Act digital network collects money from customers and do not provide the channels, there is always black out for 15 to 20 days. They have taken our money and upsconded. Head office people are not responding at all. Most of our locality people have lodged complaint but it's of no use. They are not at all responding for anything.
Before they supplied...