ACT Fibernet Complaints & Reviews

Hi,

The company did not install broadband and is not refunding the Rs. 7000 which they have already taken from me.

They took the amount from me on May 13th, with the assurance that my broadband will be installed in a week

It's been almost a month and no action from them.

Every call to the customer service team is ignored and they don't event have the decency to update or call back!

Worst customer service!
My account number is[protected].

I am an existing ACT broadband user having consumer ID[protected]. From last one month almost every day there is a service disconnection . I have to raise a complaint in their respective Mobile application than after few hours they used to resolve it. From last 3 days(8th June 2019 - 10th June 2019) the issue became severe and hardly 10 hours of internet service I could avail. While calling local engineers I used to get answer like there was a fibre cut. For few days such excuse is understandable but for such a long time these things are becomning unfathomable. I tried to call their customer care number [protected], but it's always showing busy. Luckily one time I was able to get connected to their customer care representative(10th June) and they told they will resolve the issue but almost after 8-10 hours the issue still exist. The disconnection procedure is also not cleary mentioned. I have done a advance payment for six month and now I found myself cheated. Please take necessary action against this service provider so that they can't make people fool, further.

Regards,
Nilalohita Panigrahi

Hi, I am new to act fibernet. I requested for a new internet connection 2 months back. At the time of request they told to me we will provide service with in 2 days. I waited for 15 more days but i didn't get my service. Then i requested for my money back, but till now i didn't get my money back. I waiting for my money from last 45 days but i didn't get any response from ACT. They are cheating customers with their service. ACT is fraud company, don't believe ACT.

This is regards to to the complaint i raised in link(https://www.consumercomplaints.in/beam-telecom-act-no-internet-connection-f...⇄ They closed the Ticket citing the connection is restored but the modem is faulty. The service man who came promised a Modem in 2 days. Till date no contact from him. When i raised the concern in the Help-desk they started specking rudely telling that modem fault is no there concern and they will not help and disconnected the call(even after repeatedly telling that i am still under warranty). When i called up and raised the same complaint they mentioned i must raise another ticket. WHY THE SERVICE OR THE PREVIOUS HELP-DESK PERSON DID NOT MENTION ABOUT THIS????
I raised a Ticket SR[protected] on 28th May 2019. and when it didnt get resolved i raised escalation on SR[protected]. Till-Date i have no solution. i am not able to use the internet. and no one is giving me a answer as to why they are replacing my Modem(which is under warranty)

I have taken a net connection from ACT. For providing I have paid money for Aprox May 20 after number of follow ups I got the connection and it is activated on 30th May. After it is worked for 1 or 2days then after I dint get the net connection for 2dyas I have raised service request the provider as per the norms it should be resolved by 24hr but it is not happened. After number of follow up it's got resolved more than 48hrs.After that it is worked for 1 or 2days once again got disconnected for 55hrs.I have called customer care and also local managers but my issue not resolved. I have requested for remove the and return money but they convenced me issue will resolved. Once again issue is started 9th June afternoon onwards. I have called to Dilshuknagar Nagar brach manger Mrs Santhosh to explained my concerns but he is saying that this is very late night I am hope less. Asked him why the issue is again and again. He said that he is not aware. I lost my money and also struggling with this service provider. I want to put a complaint against to this service provider and also sale person Mrs Kiran as well.

Continuous requests raised to remove junction box that provides connectivity to many other customers in the vicinity as rain water seeps in from the wire. No action taken since April 2019. Multiple calls made and service requests raised on the app, posted on social media accounts as well. The service provider does not seem to be bothered - this is causing extreme inconvenience. Please help

Hi team,

ACT broadband my complaint no is #SR[protected] registered under the name Vineeta Tekwani it’s been since May 30th there is no connectivity and customer support is useless and un profession to get this resolved, Now the only option left is to file to consumers court regarding this matter if not resolved at the earliest as my work depends on the connection.

Please this gets resolved as soon as possible as I am running out of patience.

Area : Nagole, Hyderabad

We are not having internet for last 4 days, not able to connect customer care number for existing customer, however raised complaint through app, sms but till now no resolution.

whats surprising is customer care for new connections gets connected easily but for existing customer its going for infinite waiting loop. pretty annoying service.

we will wait for resolution today, if not dump ACT and go for new connection from reliable service provider.

Hi ACT Team,

I have been calling, sending emails and raising tickets to disconnect my ACT connection. It's been 10 days now and I have got no response till now. I talked to a customer care executive and he said he'd get back to me but he didn't. You have your customer care numbers and emails for namesake only. No one responds ever. We're fed up of ACT now. Could you help us? Or will I get no response from this forum also?

Naresh

We installed act fibernet 6 days ago and ever since the payment was done none of the service executives who contacted us regarding the connection responded to our calls. One of them lifted the call and placed the phone aside while we were still speaking. This is extremely unprofessional and disrespectful. They called us 5-6 times before the payment

Internet not working from 7 days and everyday i call helpdesk they say within 24 hours they will resolve the issue but they have not resolved or nor provided any update.
Helpdesk say they escalated and i am not sure whom they escalated it has been really hard to rely on mobile data for 7 days being a IT proffesional.
None of helpdesk representatives giving proper update. Being a customer we can only cooperate if we are given proper update if you give irresponsible ETA and all our work will be really affected because of your delay.
Today again got message as issue will be resolved in 48-72 hours. Left to you to lool into this issue or keep igonoring.

You have time till sunday EOD monday i am going to discontinue ACT subscription enough of your subscription.

I have raised a request to relocate my connection since 20 days. Absolutely no response from ACT team. The customer care number is never reachable. The local ACT authorities are absolutely not useful. They disconnect calls when tried to follow up. Totally fed up of ACT services.

Please disconnect my connection and refund my amount paid for June 1, 2019 to June 15, 2091. I don't want to spend my hard earned money on such pathetic...

Account no.[protected]
Jal Vayu Vihar
Bangalore 570043

INTERNET NOT WORKING

I have put a complaint 3 days back nobody from ACT has bothered to call or have it rectified. ACT connection has been failing often but this is terrible service.
their customer care number take 15 minutes to connect ( if you are lucky ) else they just disconnect the call. Service is pathetic . The worst if I may say so.

It is next to impossible to connect to any single person in ACT.

This is the plight of many in Bangalore

In the month of May, i had 200GB in my account, i hardly use more than 75 GB but then by the end of may the data was not available in my account, when called they said that it has been completely used, no one other than me uses the WiFi at home...It was hardly a matter of 5 days for the FUP to be reset, and was waiting...in June I have only 100GB and now I see that it says only 52GB is remaining...This is totally not fair and i feel that they are stealing my data..

On 27th of May, I applied for new connection and completed the registration process. I was promised a connection within 48hrs but today is 7th of June and I still don't have the connection. Within the span of 12 days, I have called the customer support numerous times but what I got was fake promises. Im really sad and angry about this whole mess. Idk what is taking so much time. I wouldn't suggest ACT Broadband to anyone if they have to suffer like me. 12 days, 12 freaking days and counting. At this point, just gimme the refund and I'll be happy with airtel or hatway. At least I'll get my connection.

We raised a request on 30th May 2019 to shift our act fibernet to new location and such a pathetic service we have to call them everyday to check what happened and no one bothers to sort the issue but only false promises someone will come in 1 he 2 hrs they will call they will sort and nothing till today! Such an horrible customer service! Who ever is heading act fibernet for sure is not qualified enough to tc of customer issues! Shame on you guys and your service.

The services of ACT Fibernet had been good until 2018. In 2019 perhaps committed staff have left the organisation, the service level has dropped down to an unbelievable extent. I lodged a complaint for restoration of of internet service in the third week of May 2019. It took one week for them to restore the line. Within two days, again there was a break down and no internet service was available. I lodged a complaint in their so called App. Next day o my utter shock and surprise the message comes that:

complaint resolved and
Complaint Closed.

Both the statements are utter lie. I am daily running around to their Horamavu, Bangalore Office and the officers are giving daily one promise that "next day, by now the line will be restored". I have heard this for the 3rd time today - 07/06/2019 and with no hope of getting any positive response, sharing my worst experience with ACT FIBERNET.

I intend to switch over to other srvice propvider

Internet is not working from more than 15 days i'm trying to reach customer care # is always busy and also as we are shifting I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

ACT is one of the worst internet provider. i am not receiving internet for last 6 days.
a complaint was raised "#SR[protected]" and the expected resolution time was 4 June, 2019 but to no surprise the complaint is still open and nobody has contacted to give an update or to collect information about the issue raised.

When contacting the sales team who sold the network, says that he issue can be raised only on the ACT app. but when i explored the app, there is no way you can raise a disconnection request from the app.

the customer is harassed by this ACT network. i will never recommend anyone to go for it.

I am facing serious trouble from Act Fibernet,
the worst ever service I have ever encountered in India.
from past 15 days, they haven't given a single day with proper internet connectivity, from last one week neither am receiving internet, nor they are responding to my complaints.
I have written to their customer care, nodal officer and appellate authority,
not even a single response were from there.
the horrible part is they are not even accepting my disconnection request.
they are not all receiving the calls also.
now my only option is to approach the Indian consumer court.
i hope there will be some way to deal with these white collar criminals