ACT Fibernet Complaints & Reviews

Dear sir/madam,

Sub: rectifiction of act fibernet connection & installation of gx box - reg
Ref: a/c no.[protected]

With reference to the above, i hereby bring this to your kind attention that the above mentioned act fibernet connection of a/c no.[protected], has been disconnected for a very long time (4 months) since febraury 2019.

We have made enourmous number of complaints (Nearly 15-20 times) in act customer care, they just raise a complaint and without even resolving the problem, they just send us another mail, saying "your complaint has been reloved & closed" but the problem has not yet been resolved till today.

We have already paid the payment in advance of 6 months, but we havent used our connection for the past 4 n half months.

We have tried to contact your area engineer, field workers, etc. Even they are not resolving it in any way. Few weeks before, their collection department person, rani mam & sheeba mam contacted us saying, that, we have advance payment of money valid till august 2019, they will attach us a separate gx box around for rs.2500/= and also they will rectify the connection & they will also wavier the money back for the unused months of act fibernbet connection. But still, no action taken yet!!!

We have tried to contact your customer care, field engineer, etc. But no1 is responsible. Experience with act this time is horrible. Past four months we are trying to sort out this issue, but still havent been solved yet. Please kindly rectify the connection with in this month or else please take back/cancel your connection and return us our advance payment money paid for the unused connection. We have no other way left.

My name is venugopal and my registered mobile number with act is [protected]. Due to a very bad service of act fibernet in our area, i wanted my connection to be deactivated and for this i called the act customer care. They take my details and put me on hold. And after som time the call gets disconnected. This is the same thing happened several times. Is this a some kind of training that act fibernet gives training to their call center executives when a customer ask for a deactivation. Not sure, it could be. I am not sure how to get out of this worst service provider.

I am surprised that there are already complains against act. I calculated that there are only 2 mobiles, and the total hours of youtube usage for regular hindi serials (Which means hardly they will be 720p which is about 0.9 gb per hour. And today the hours as per youtube accounts of my family members (2 of them) is 23 hours. And believe me act fiber net is showing 35 gb o[censored]sage. So far with airtel i never had this concern of over usage of data. But i guess having flexibytes feature where we have to purchase gbs beyond 400 gb, is what is making a good business for act fibernet. Really taken by a shock that a corporate with customers in so many cities is resorting to this cheap technique. And i don't think i would like to continue with such a provider in whom i lost trust. This is not ethical by any means. I think i am going to fight to cancel my account and give me back my advance that i paid for 12 months.

It's been 3 months, i had requested for connection shifting. Till now nobody had responded back properly. So i had requested for closing the account and reimbursement of the remaining amount.
Now nobody is picking the call to enquire about the status of the issue.
Later i had opted to take a new connection, so i call the number from the sign board kept for promotional purpose. These guys had given the connection in 6days. How come these guys had given connection immediately, where as it's not done by the act associates. I appears that act fiber services are became a pethetic and fraudulent ones.

I had requested customer care center for act blaze re-connection to my new address on 27-apr-2019 but no action has been taken from their end till date despite numerous calls to customer care center. The response from the team has been so bad that i am feeling sorry as to why i ever chose act broadband.
I have called and emailed and did everything in my power to get this issue resolved but they are not helping at all, instead make fake promises.

I am so disappointed in your services.

They are not providing the channels we have opted for.
Karnataka, bangalore. Act digital network collects money from customers and do not provide the channels, there is always black out for 15 to 20 days. They have taken our money and upsconded. Head office people are not responding at all. Most of our locality people have lodged complaint but it's of no use. They are not at all responding for anything.
Before they supplied us with den cable network now it's act cable network. What happend to den? They are not telling us. We contacted the den office they say we have not supplied any services to your locality. Then what exactly is happening?
I would like to say that you must ban act cable network from the market.

My act user id is 11339629. I have taken this connection five year back and they installed the modem and given 30 mbps plan. After that they upgraded the plan with higher speed. Recently i found that router (Modem) which they installed doesn't support the higher speed of 75 mbps. I raised the same query with act and relationship manager which works in indira nagar bangalore.in place of providing support he was rude to me. I am paying for the plan which i haven't use from last two years. Now other act representative calling and suggesting to buy new router (Modem). I want new modem free of cost or the difference of the plans which they upgraded.

I made a payment for internet connection on may 5th and no one has come to install the servce till now. I have been calling the customer service everyday and they just say wait for 24 hours to receive a call. It's almost been a week and i have received no call and there is no connection.

I even sent emails and it's been 4 days. There is no response from them too. I am not knowing whom to approach to get the issue resolved. I want someone to either provide the connection or to cancel and give me full refund.

Reference id actb[protected]

The local service boys are not capable of giving proper resolution.
The customer care number is unreachable always.
Once they said the junction box needs to be shifted to our building from the neighboring building. Took almost a week.
No result. Then they changed cable wire.
Asked me to change modem and left. After about an hour modem started working again. For about 3 hours. The complaint was reopened. Complaint number sr[protected]. This happened about a week back. Since then i am reopening the complaint. They are closing it within 5 minutes.
I smsed to nodal officer at [protected]@actcorp.in but of no avail.
I informed the appellate authority also. No use till today.
I smsed them again that i want to close the account and get back the money. No action and no reply too.
Even the nodal officer and the appellate authority are like zombies.

I made a payment on 05th may 2019 for internet connection. Reference number is actb[protected].

Phone number: [protected]
Name: babu rao kethineni
Location: hyderabad

Their executive came on monday and collected documents and said that a technician will come and install. As nobody came, i called on tuesday. Customer service is pathetic, unprofessional rude and irresponsible. They kept saying that i will get a call which never happened. I called on wednesday. Customer care executives kept disconnecting my call and one lady said again that i will get a call which never happened.

I contacted the person who collected the documents and he also kept saying that he will send the technician but that did not happen. I called today and again they disconnected my calls. Their website states it is 24 hours service but this is false and misleading. I can't even cancel as they keep disconnecting the call. Now, i have no money and no connection.

If this is how they treat a new customer, no wonder why i want this to be resolved asap. I just called thrice today, and when i spoke to the sales team they said you should speak to the service team and they disconnected my call. I contacted the service team, they kept saying that they don't have my account at all and should speak to the sales team and this agent was very very rude and not empathetic at all. Now i am on hold for a long time and disconnected my call. I called the service team and this guy was not able to get my details and said that we can't do anything and i have to speak to sales team and he disconnected my call as i got upset. I called the sales team and once again another guy said the details are available online and they deal only with new sales i have to speak to service team and will transfer the call and the call got disconnected.

I really regret considering the services of this company.

I requested for act beam connection however executive took me 6 month advance as 7176 and promised to get me connection in 1 week on 2 april, today is 8 may no connection so far, i want my refund, have called to customer center but no response.
It takes 10 minute to get connected to customer center and they diclined my call many times, niether executive pick the call nor manager.
Please help me to get my refund/connection, appriciate if you set any example that nobody could do in this future.

Prospect id[protected]
Refernece no[protected]
Credit card - *4146

Moved to act fibrenet 12 months + 2 months and free router plan on april 30, 2019. Made payments for the plan on may 2, 2019. But till today evening i. E. May 5, 2019 did not get the router. Called act service center numerous times but getting the same parroted response that escalating this give us 24 hrs.in spite paying the amount not able to use act internet.

One month back i took act fibernet internet connection. I m facing vpn connection dropping issues, i called customer care, always they say the complaint assigned to someone to fix the issue by visiting our home. They mentioned complaint will be resolved in 24 hours but it’s been 3 days, no one visited our home to fix the issue. Whenever i call customer care executive say same story. No one takes the customer complaint seriously. It’s really worst service.

ACT fibre net attended two days before again out of order. internet is not workling.
Within 6 days 3times break down.
this is the quality os service.they dont know how to solve and rectify problem.Totally un skilled person posted to attend complaint.
i am from new Perungalathur.
my act no is[protected]
this month i will not pay due to frequent break down.
Airtel, Bsnl are better than act.
requested complaint forum to take up to higher authority in Act.
regards
Jagannathan

It's irritating that there is no one to talk to in act. I have been in ivr over 30 minutes no one pick call.

My internet is not working from past two days and i have raised complaint already, still do not find any communication from act about the resolution and what is the issue. I have my pending work which i cannot do without internet and i m loosing my job on it

If you cannot take my calls n answer my doubt please take back your connection i will find other internet provider who gives better service.

Very bad customer service
Get my internet back or take off the connection and i need refund of my payment which i made yesterday

I was facing a issue due to local junction box issue, and they said they didn't find a place to fix the local junction box and said wanted to fix at my place and thats how it runs. They had a long story of waiving off the bills (With least amount), probably rs.50. But am not sure how will they measure the power that has been consumed by the local junction box.

Now checking with other service providers they say the connection from them can be availed without any local junciton box being placed at my home.

To relinquish the connection from act have been trying the customer care for about 2 days now no response.

Even the nodal officer (At chennai), not resonding properly.
Beauty is that the incoming facility has been barred to the nodal officer number that is displayed on their web site (Lol).

Technically good the original act may be worst to the core with customer serivce

My account no is[protected]
My location is at new perungalathur.
My act internet is often not working.
Complaints raised no action.
Poor management and in attentive.
Every month i have to raise 4 or more complaints.
Every time 3 days taking.
Monthly 15 days not working.
I had told to change my address but 5 months over not done any thing.
Act is totally very bad service.
Within 8 hours out of service

Jagannathan
[protected]

We requested for a new broadband connection on this month 03.04.19, your executive visited my location for documents and payment on 09.04.19, i got an account no.[protected] in the same day, from that day your executive ([protected]) not answering my calls and we called act support so many times but nobody not responding,
Your executive confirmed me after 10 days there is no space in your switch, he knew the information before 16.04.19, but he didn't inform us and he processed ours cheque, we have loosed our business (Rs.50, 00000) for 15 days without internet due to delaying of your executive (Act), kindly refund my amount back through same medium.

Note: already i mailed you on 22.04.19 and 25.04.19 but still now nobody not responding on it, this is very sad to see how careless and irresponsible the act support, already i mentioned above fraud act person mobile number.

New broadband detail;
A/no.[protected]
Enquiry no.[protected]
Cheque no. 001442
Reg name: nmb retail llp
Red no. [protected]
Location details : shop no. 27, 28, tilak road, metro estate, abids-5000001

Account no. [protected]
Worst service please don't get on trap with act fibernet. I raised a request 2 weeks back fro relocation service and after 1 week received call that i need to get disconnection & refund of amount as service is not available in the area i am moving. The process should have been simpler to disconnect and refund my amount.

It's been more than 1 week i am following with customer care and someone called paramesh [protected] on disconnection of services and refund. There is no response at all and i am being charged for the services i am not using.

Don't get on the trap with act as they will be behind you while taking the connection and will harass you if you would like to disconnect or any refund.

I am going to police complaint by tomorrow on act and paramesh for harassing me and not disconnecting / refunding my own money.

I had raised a ticket last month to disconnect the connection and still it is not done. They have closed the ticket and still connection works. I have been trying to call but it says our customer care executives are not available but when the bill time comes they will ask to pay. Sr[protected] is what i had raised and dropped mail several times still no one responds