ACT Fibernet Complaints & Reviews

One of act fibernet service representative (Balaji) visited my permises on march 9th to see the feasibility of service and just left without providing confirmation on service availability.

Balaji then returned on march 24th stating the service is now available in your area and we can provide immediate connection to your residence. Later he said we cannot provide free router or installation for the basic package and i was forced...

Hello act support team / consumer forum,

We are looking for replacing one of our existing sd set top box with a new hd set top box. For more than 2 weeks i had been requesting arjun from act who serves bellandur to provide it.

Act mac id non hd : 5945127xxx818208

It had been over two weeks, with all false commitment from him. He mentions he would be there in sometime and all these days he did...

I took a new connection on 23rd of march 2019. The executive came and did all the work regarding registration and i paid package charges. He said that technician will visit with in 24 hrs and finish further process. But till now he didn't came.
When i made call for customer care everday they are simply saying that your issue will get solved in 24hrs.
And i think technician wil not be exist on earth....

Very bad sevices in warangal nobody is working accordingly fake plans if they provide 5+2 then wil pay for 5 months y they are asking me to pay for 7 months and now itz costing me 2700 if i go with 471rs along with gst now they are asking me 3250 and sometimes 3880.
This is to be take seriously because other customers are also being fooled (Feel the advantage with act fibernet! Now get 50mbps speed effectively @rs 471. Call now [protected]....

Good morning
This is to inform you that yesterday act fibernet guys came for installation for 3100 for 5+2 months 50mbps 400gb but again they are asking for 3200 i dont know what is this calculation if you calculate with (Feel the advantage with act fibernet! Now get 50mbps speed effectively @rs 471. Call now [protected]. T&c*) including gst it is 555 per month and for 5 months it is costing around 2700...
Eventhough iam paying...

Good afternoon
My name is arif and my concern is in regards to new connection.
I belong to warangal and i got a message in my inbox stating... (Feel the advantage with act fibernet! Now get 50mbps speed effectively @rs 471. Call now [protected]. T&c*) yesterday i got this
I called on above number for connection so he informed me with gst is the above offer.. So i asked how to proceed wheter monthly or how?
So...

I have applied for a new connection in kondapur, hyderabad area. Initially before taking the money they were calling every day to get the connection done. After 1 day they informed that the connection is not possible in that particular area as there is some difficulty to install new connection in that particular area, the ensured that they will return back the money. Now it's been 7 days i still did't get the amount, not a single call from...

I raised the complain on 13th march, and since then no action has been taken on the complaint.
Why is this so?

For refunding the customers money they dnt take any action nor do they respond properly.

Below is the complaint details which was raised on 13th march 2019:
"broadband beam telecom / act act fibernet not refunding my deposit amount post address change and connection closed on their request"...

Hi

I have raised the issue to disconnect act on 19th march 2019. The lady took it in and told me in 7 days time it will get done and i will receive a confirmation mail with in 3 hrs even after 24 hrs they have not done so. They are disconnecting my calls when i call them asking to connect to disconnection team.

Pathetic services from them in this regard.

Chandrasekar g...

Hello,

It is been more than three days I am trying to get connected with ACT broadband customer care Bangalore, but it is in vain. All the numbers are showing "No representatives are available" Everytime. I have tried with Nodal officer's number also it is showing engage Everytime. It is really frustrating as there is no other way to contact to them. Please look into the issue asap....

I have been using my act fibrenet for a year and my package is 200 gb per month, things went good for the first year. Now, in 2019 january, act costumer care said that the my package will be provided with 1000 gb with additional just 100 rupees every month so i felt good and i changed my plan.
First month i saw my usage was high and i couldn't beleive so i changed my password frequently so that other people seeking free wifi's won't...

I was using act broadband internet for more than 3 years. Their junction box was connected to my meter board and in my bill every month it used to reflect and then during buying my next years plan, they would reduce that amount from my bill. But this year i discontinued their services and the one year current bill of the junction box which is 60rs per month is not been credited to my account. They are refusing to provide a refund to my account...

I asked for connection cancellation, they provided half the bill for next 2 months. Also added they will provide more flexible plans in future to improve their business. I am ok with that and continued services. After 2 months as there is no new plans added i again asked for connection cancellation and this time they offered me next three months same package can be continued for1000 inr. I said ok again and they resolved the cancellation...

I want to disconnect the fibernet account due to some financial problem please do the regarding as my family is facing some financial problems so i could not continue the act connection please disconnect the connection as we could not pay the money for the upcoming months my father told me to disconnect the connection as my father could not pay the money for the connection due to my father financial status...

I didn't get internet from past 40hrs. Act fibernet team told me that there is a problem in server side. I made calls to customer support several times. Every time they told me like they are working on your issue only. But there is no solution to my problem.. Its not a first time to me. Every month inbetween 10th to 20th dates they disconnect my internet for 1 or 2 days. Please concern department take it serious action on them. I got a message...

I had to shift to a new house and i called up act and asked for relocation of my existing act broadband account (Which was used for around 9 months and extra 3 months were already paid as i took the plan of 6 months, the act person told me after confirming that since they do not serve in the new area customer has to raise disconnection request and then after disconnection my deposited amount will be refunded to my bank details (I had 3 months...

Sir, i am shibin, residing in ejipura, bangalore.
'
Want to make a complaint against act fibernet internert providers. That, i have taken a three months complete internet plan from them and i access the connection only three or five days maximum, after that network is gone. I made a complaint on their act customer care. But they said that, the junction box is not giving the power. So i wait for three days. Again i reached on...

I am really disappoint with act fibernet service.. Bcz i am not able to access internet from past 18 days, i raised too many complaints on act customer care.. But they don't know what they are speaking about...

After some time i received a call and tolled me ' power is not available, so need to set the junction box on other area, then only internet will work'

Now am running behind refund amount from act service....

Hi,

It's almost 10 days, installation not done yet, worst customer care, every time they promising will happen in 48 hrs.

Nodal officer team also worst, even they on prioritizing or escalating the issue.

Their escalation mail is bouncing, [protected]@actcorp.in not working which mentioned on their official website.

ACT team behaving irresponsible towards customers, hopefully, JioFiber...

Hi

Requested act for new connection.
Without proper availability information sale person collected money.
After so many follow up with customer care, concluded its not possible for connection. Both parties and agreed and requested for refund amount on 20 feb 2019. Till now i dosent received any rupee.
Refer sr[protected]

Conclusion is act fiber collecting money from people and running business...