ACT Fibernet Complaints & Reviews

Took act connection on october 2018 and since then have not got the speed for which i am paying.. After multiple complaints and follow ups with customer care they have asked to change the router and took money in december and since then m following up for my new router for which payment has already been made and act doesn't bother to cater to service to there customer at all. Even requested for discontinue the services they were failing to...

In oct my connection is broken till now dec 28 there is no support from team beam or act fiber what it may be bla bla. There is service has going to be bad. No even tried no of times reach on [protected] is. There they taken complaint but no work on my compalint they giving fake promise for the completion of work there is no response and another person called for support and the person called fake person giving another promise for solution...

After i disconnected from act fibernet i was charged money for the next month which was deducted automatically from my credit card.

After complaining they said they can only revert the money back to my act account and from there to my credit card. They asked me to contact them again after a few days for reversal to the credit card account.

On the second call the customer service exec told me that reverting money...

I have account act fibernet in coimbatore. I have paid my monthly subscription payment via act app, through amazon pay payment gateway. Unfortunately payment is not updated on my account and account is suspended.

Further i have generate ticket with act and each time its getting closed without any prior update. My ticket no as follows
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]br...

I have raised the service requests for ether disconnection of act broadband umpteen times for 10 days. Customer care promises each time that will be disconnected within 2 days. But nothing has been done. I have subscribed for one year in july 2018. It is valid till september 25, 2019 as i have paid more than one year subscription. Please disconnect with immediately and refund the balance amount....

My name was k.balusankar, my user id[protected] I was act subscribe last[protected] on wards internet was not coming I had raised complaint on 17th on wards still now not had taken action i had call to the customer care his name was Srinivas his was saying with in 24hours it will taken action but till now it was not taken action everyday (18, 19, 20) I was calling to customer care there will say within 24hours ther action still now not taken...

I have applied for the act internet services, and paid the amount on 10/11/2018 to their executive but they have not given connection to me but connection activated..

After one week 15/11/2018 i asked for the refund the amount which i paid because they have not given connection.. Then i came to that my connection is activated it need to be disconnected.. I asked to take a request for disconnection on same day but they did...

I have made a payment on 13th of this month, Since then wasn't able to use the internet, it's been more than a week now, I've been calling the customer care they just come up with some lame excuses saying they gonna send a technician to take a look, but they won't, I've been requesting for a refund they say the concerned department will process but still no action has been taken against it, Please someone help me get my money back and I never...

I have the internet connection from 21st November 2018 and its not been a month and the bill is showing more than 2000 rupees. The plan I opted was 749 rupees plan and the gst charges is applied more than three times making the bill a huge amount. And it is showing a due amount of 3000 rupees. Why will there be a due amount if I paid for a month and it's not been a month.
Please help me with this problem....

Hi,

We have taken a new connection in November last week, and internet is working for 1 week since December 4 we are seeing connectivity issues. I have raised 4 complaints till date.

So it has been 2 hell of weeks I had to struggle with ACT customer care.

The first 2 complaints were closed saying loose connection. The third complaint was closed saying permission issue for box and took 4 days...

The worst customer service i have ever seen.

I asked for disconnection on sep 10 2017 and i was out of country for 2 months. I came back on nov 7th 2017 and requested for reactivation by paying an amount of 912 which was showing on act app.

Later again dec 1st they generates one more bill of 2122 and when i raised concern of billing on dec 13 thy dosconnected my connection and upon multiple follow ups with customer...

Below are the ticket details that i have been raising since the month of aug-2018 and the issue still remain unresolved even after assurance provided by you on 12th dec.

Issue - power discount has not been provided for 16 months (From july 2017 to oct 2018)
Reported on - aug 2018
Status - unresolved
Tickets opened so far

17 oct 2018 - [protected]
17 oct 2018 - [protected]
15...

Account #[protected]. Above said account was in annual subscription mode and the amount for 1 year was paid in july. I decided to discontinue due to service related issues and the connection was disconnected on 30th of october. Act fibernet didn't refund the balance amount which is around 8k rupees and no updates from them even upon regular followup.

I have been making calls to them everyday since then but no update from...

We have paid for the new act connection on 7th december, 2018. But till now it is not activated. No proper response any personnel in the company. Made complaints daliy regarding this issue. They say within 24 hrs action will be taken. But no response for the past 10 days. Very poor service. Sales persons stood in queue immediately after i made an enquiry. They were very fast till i paid for the connection. But after received payment, i had...

I requested for a new act fibernet internet connection on 4-dec-2018 and 5-dec-2018 got sales call and committed me to activate the connection in 30 mins.
I chose act because i was a old customer i was fine with internet service however the customer support / call center was pathetic.
The sale person visited my house, collected the document and installation and monthly subscription charge from me and later on no update about...

My user ID [protected]@gmail.com and registered mobile number [protected]

I have been continuously complaining about the discontinuation of the service and breaching the contract between us.

Escalation incharge Ms. Laxmi advised such disturbances in the domestic services are very often and expected, advise to take corporate connection which is against to the TRAI policies completely.

.
No...

It's been 10days today post registration for the ACT Broadband connection...paid upfront for 6 months 7500/ but still the installation is incomplete. Contacted their customer care and registered several complaints not even a single complaint has been addressed yet. And the worst part is they close the ticket after certain period this is so ridiculous worst service I have ever experienced all my life sick of this...i just want them to disconnect...

Plan to be changed from 6+1m to 6+wifi but, no one is responding, sent multiple mails to helpdesk. Blr, nodalofficer. Blr, appellate. Authorityblr
But no response from 4 months and every time i called to customer care they are saying they will look into issue and disconnect the call and close the ticket without resolution.

I have dropped multiple mails to nodal officer but no response and has charged a bill of 2999 for...

I paid my bill for new connection on 5th of december and till now (More than 6 days) there is no response from act end.
If i call them to know what is the status of the connection, every time they say it will be fixed by the next day. Nothing has been solved till now.
If i ask them what the problem is, they say very lame answers.

Very worst service from act. They are not even updating the status....

Very lately i realised that act fibernet is not offering the speed they committed to... I have had numerous issues with the speed and connectivity. Now i want to disconnect the services. Again they are only prompt in sending multiple reminder messages for making payment 10-15 days before the due date... I make on time payments and had made number of complaints to increase my speed. At least give the speed that i am paying for... Hence disconnecting...