ACT Fibernet Complaints & Reviews

I have cleared all the pending dues and mailed for closing the account. Still in the app it shows bill due for the current month. I have already cleared payment of previous month and asked for disconnection.

Poor customer service. They don't understand what the customer is saying. How is the account still active if i have asked for disconnection and there is no usage for the current month.

Please close my connection and fyi there is no due from my side. I am not going to pay any money for the current month

I am supposed to receive compensation as act people have set up a connecting box which takes up some electricity. I have tried every means but they seem to not care. It's been a year since i have started telling them this problem. I have informed their customer care about the problem and was only greeted with empty assurances etc. Same went on i even sent a mail which was not responded.

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Broadbandbeam telecom / act haven't recieved user id and password after full payment 15 days ago
Beam telecom / act — haven't recieved user id and password after full payment 15 days ago

1 review
Manikonda, hyderabad, hyderabad district, andhra pradesh, india
Rs rsiddhartha on mar 8, 2019
Submit a complaint
My act user id[protected] has been paid for 6 months on 21/02/2019 by an amount of 7000₹. It has been 15 days and my installation hasn't been completed yet. I haven't got my username and password by email or sms which is ridiculous, despite router being installed. All the service man act like they are not bothered and behave rudely by shouting at us when we try to ask questions. Every single person from mr. Praneeth kumar who sold us act fibernet to the office in banjara hills, everybody reply that they can't do anything and behave as though none of it is their concern. I plan to go to the police station and complain since such companies only want to take customers for a ride and are least bothered about improving their service or atleast even talk to them.

My act user id[protected] has been paid for 6 months on 21/02/2019 by an amount of 7000₹. It has been 15 days and my installation hasn't been completed yet. I haven't got my username and password by email or sms which is ridiculous, despite router being installed. All the service man act like they are not bothered and behave rudely by shouting at us when we try to ask questions. Every single person from mr. Praneeth kumar who sold us act fibernet to the office in banjara hills, everybody reply that they can't do anything and behave as though none of it is their concern. I plan to go to the police station and complain since such companies only want to take customers for a ride and are least bothered about improving their service or atleast even talk to them.

I have been a customer for 15 long years of act digital tv. Now i have been experiencing very serious problems. The company is not able to implement the new terai regulations and provide service to the customers.in february rs.360/ for the channels i selected. I want to stress that although the firm collected the money and selected the channels in their printed sheet, no channel was activated.in the month of march 2019, mr. Saravanan collection comes on 6-3-2019 and asking for another rs.200/- i refused to pay him. Later when i checked act website. I need to pay only rs.126.40/- which i paid on line and obtained the acknowledgement. My customer id is 10041402. Inspite of all this i am not getting the channels of choice namely, news 9 english, wion, sony bbc, discover, nat geo, 9 malayalam channels. I have sent mails to the nodal officer. Nothing happens. Both mr. Mukesh and mr. Sarvanan are not responding and kept their phone switched off.

Invoice for next cycle has already been generated and is due for march 15 but i do not want to continue the subscription. Kindly cancel the subscription as i will not be using it after march 15. I will not be using the account for sometime so i would like to cancel the next subscription.

I have sent a mail as well as called customer care but there has been no response.

User id:[protected]

All tv channels stopped becoz of govt rule, we took a print from new channels from trai official page and gave them but they said u must wait for march 31st and u would get your channels back till march 31st, but we didn't get our channels, they don't respond to us, calls never connect to them, this is an irregularity to respond to public this is not at all correct please inform us to respond us sir thank you

On 2nd march 2019, i had requested for new internet connection at my flat where sales person came and asked me to pay 6 months fee. He told installation will happen on sunday (I. E on 3rd march). But till 5th march, there was no response from their side. Only 5th march evening, a guy came in and did the wiring, left off. Still there was no connection and no body is properly responding.

Hi team,

I opted for an act connection on saturday (2/3/2019) with id[protected] believing in the services provided by act in the city. But till now my installation is not completed and there is no proper response from the salesperson to whom i paid the amount for 6 months even after requesting multiple times. He is not attending my calls and behaving in an odd manner. Please find the sales executive srikanth ([protected]), ([protected]) and the installation guy ([protected]) numbers. The response of these guys is hopeless and worst.

I raised a ticket with number sr[protected] but still, there is zero response from the past 24 hours.
Please suggest me how to proceed further. I paid 6000 rupees for this and now there is no response. I would like to complain about the irresponsible behavior of the team and the act.

Thanks,
Sudhakar
[protected]

Internet connection is not working and inspite of raising so many complaints, they keep closing and reopening a new complaint, but have not resolved the issue for weeks now.
Everytime you call the customer support, they say they have raised a complaint, and will be resolved in 24hrs, but after 24 hrs, someone calls and say, please check now and they close the complaint. But when checked and not working, we call back, they close the existing ticket and reopen a new ticket and say 24hrs again. This circle continues, but no one ever visits house nor resolve the issue.
Account number[protected].

Hi,

I am really fed up that i came across act corp. I took a prepaid connection last year, once the connection got expired i was getting calls to pay arrears for using your connection past the prepaid time and you customer care personals were very rude and not giving proper reason for arrears i have to pay. Then any how they tortured me everyday by calling and pay the arrears and i payed and settled by paying around 1000/-...

I sent a request to disconnect my connection on 13th february 2019 (I wanted to stop my services by 28th feb). So they asked me to send a mail two days before the day i wanted my services to be stopped and promised that the services will be stopped within 24 hours of receiving the email. So i sent the another mail on 26th february 2019. But they didn't disconnect and now i have been billed for the month of march....

I have requested act fiber (Bangalore) for new connection (On 1st feb 2019 for 6 month plan rs 8406). After completing all the document process, they didn't reach out us for the installation. Even though ups and all other settings were available at my building. So, after 5 (4th feb 2019) days we request to refund the amount and they confirmed that they started refund but till now (28 feb 2019) they didn't refund the amount.

I am using act cable network, which they have subsidised to local operator named v. M cable services for my area. As per the latest trai regulations, i asked them the list of channels to select. They have been delaying since one month and not attending the calls of late. At last i caught one of the local agents of the agency and confronted them. He called his manager and asked me to talk. He says i need to pay the bill for the month or discontinue cable services. I asked him to take his dth box return my money, he said he would not do that and asked me to do whatever i can.

Since 25 february there is no access to internet, contacted and filed complaint, they were marking it as resolved without actually resolving the problem. I[censored]nable to resolve the issue please refund the money back. Today one of act employee called me and asking to pay rs.2200 for resolving the issue. Please find my complaint number/ticket number. Sr[protected].

Dear fibernet,

The worst operator i have seen in internet provider. My account no.[protected]. I have allowed the act fibernet to keep connection box in my home. I have asked shifting of installation box as the power is connected to electricity meter border, keb people may come and disconnect that anytime. I raised the complaint on 14th february 2017, and following up in calls still no one has turned up. The ticket no is sr[protected]. My neighbor disconnected their power because there were not giving a discount for the power supply and went to a different vendor

Seriously i can't believe anyone can do like this...
These guys are cheaters, i put a new connection request on 7th feb on d same day i got so many calls from them, the next day sales guys came he took the money n collect d documents and told within 3 days u will get the connection now i m calling to the customer care like anything but no proper response, they have only one sentence it will resolve today that's it... Please close ur company i[censored] guys are unavailable to give the service to the customer...

I have raised an issue to shift the outer box to another place of my house since they kept it in front the house and we are finding difficulty while crossing the house also.. Another request is to change the router since the bandwidth of the existing router is very bad. I have raised multiple service request using phones as well as email and no one responded back till now.

1. During the month of october and early november 2018, i had frequent breakdown of the internet connection. I was told that one of the houses at which a router was placed did not have an inverter and frequent power shut downs meant the router was failing. I offered to have the router placed in my house. No action was taken by the concerned officials.

2. I was leaving on 13th nov 2018 for a two month stay in the us and made repeated requests for keeping my account in suspended mode till my return. No acknowledgement of my requests was ever received by me.

3. On 14th jan 2019, a few days before my return, i paid an amount of rs 2500/- and requested for activation of my account. I had to make repeated calls on 17th jan after my return to india to get the activation done.

4. Between 17th jan and 31st jan, i had connectivity for only 3 days. Repeated calls/ mails did not produce any results.

5. On 31st jan i requested for disconnection and refund of the amount of rs 2500/- paid by me since i had had next to no connectivity from 17th to 31st and was totally frustrated. Only after follow up did i get a response on 10th feb, that my account had been disconnected.

6. Again after much follow up, i received a refund of rs 1050 on 15th feb as against my demand for full refund.

7.in between i have been harassed with calls asking me to make a payment. I don't know what payment i am supposed to make when i am demanding a refund.

I need the balance of rs 1450 refunded to me and calls asking for payment and harassing me to stop.

I have submitted a relocation request 10 days ago, still there is no response from these people, every time i call them they have the same answer that we are looking into it. I don’t know what to do and where to complaint about this. They keep on escalating the issue every day with no resolution on the matter whatsoever. What can we do as paying customers when services promised are not delivered. This is so frustrating and pathetic that i’m begging them for a connection that i’ve payed for.