ACT Fibernet Complaints & Reviews

I asked for connection cancellation, they provided half the bill for next 2 months. Also added they will provide more flexible plans in future to improve their business. I am ok with that and continued services. After 2 months as there is no new plans added i again asked for connection cancellation and this time they offered me next three months same package can be continued for1000 inr. I said ok again and they resolved the cancellation request, package was not changed and asking me to pay the regular bill, i raised multiple requests and call to customer service, nothing worked and the connection now suspended saying you didn't paid the bill.
I explained the same to the customer care and asked for cancellation, and his response was awesome, pay the outstanding and request for cancellation.

Why the hell i gone pay the bill. That's your mistake in providing the promised package. I have recorded all the calls with customer service staff and i am ready to take this to any level. But not going to leave them at any cost.

I want to disconnect the fibernet account due to some financial problem please do the regarding as my family is facing some financial problems so i could not continue the act connection please disconnect the connection as we could not pay the money for the upcoming months my father told me to disconnect the connection as my father could not pay the money for the connection due to my father financial status

I didn't get internet from past 40hrs. Act fibernet team told me that there is a problem in server side. I made calls to customer support several times. Every time they told me like they are working on your issue only. But there is no solution to my problem.. Its not a first time to me. Every month inbetween 10th to 20th dates they disconnect my internet for 1 or 2 days. Please concern department take it serious action on them. I got a message by act team like "your act fibernet request sr[protected] is expected to be resolved by 3/13/2019 05:00:00 pm (Mm/dd/yyyy) t&c apply.
Our new helpline numbers are [protected]/[protected]. You can track the status of your service request using the act fibernet app. Download here http://is.gd/actapp"

I had to shift to a new house and i called up act and asked for relocation of my existing act broadband account (Which was used for around 9 months and extra 3 months were already paid as i took the plan of 6 months, the act person told me after confirming that since they do not serve in the new area customer has to raise disconnection request and then after disconnection my deposited amount will be refunded to my bank details (I had 3 months fee deposited already).
I had already my renewal till oct 15th 2019 - may 14th 2019 (6 months+1 month free).

(Account id:[protected]

As per act person, i raised disconnection request and after few days i got mail from them asking for my bank details to initiate the refund process.
I provided them all the details they asked for. They promised on call that i will get the refund within 7 business days.

After 2 weeks also, i didnt get any refund, so i called them again asking for the status.
The act lady picked up and talked in a very rudely way and saying that i will not get any refund and giving lame excuses that that gave me router. While the router picture does not apply in this case. I asked her to handover the call to her lead, she disconnected the call while i was talking.

What an abrupt behaviour is this?

Even after this, i dropped several mails to the concerned act team and called their customer care lot many times and i had to explainmy case repeatedly to all of them several times clearly to the representatives.

But every time, different male reasons they give which are not even applicable to my account or they hang the phone call knowingly while i am still speaking to them.

Being in same company, each person explains their own rules which doent even match and playing games with customers.
It had been 1 month now, no progress or calls are in place. I need the refund to be processed asap.

This is my hard earned money, i cannot let this act broadband cheat and go away like this.
This is not the way to cheat the customers hard earned money.

I need the refund of my deposited amount asap. This is such a ridiculous behavior act is behaving in.

Sir, i am shibin, residing in ejipura, bangalore.
'
Want to make a complaint against act fibernet internert providers. That, i have taken a three months complete internet plan from them and i access the connection only three or five days maximum, after that network is gone. I made a complaint on their act customer care. But they said that, the junction box is not giving the power. So i wait for three days. Again i reached on customer care and they said like they cant do anything have to wait for two or three months. Now i am running for my repayment, for that i try to reach on customer care from past four days, but no body is piking the call.
Sir, i am really disappoint with act fibernet... I don't know what to do...

I am really disappoint with act fibernet service.. Bcz i am not able to access internet from past 18 days, i raised too many complaints on act customer care.. But they don't know what they are speaking about...

After some time i received a call and tolled me ' power is not available, so need to set the junction box on other area, then only internet will work'

Now am running behind refund amount from act service. No one is picking my call and always act customer care representatives are bussy..

Requesting you to fix the issue by today or give me my money back soon as possible..

Reg no: [protected]

Thank you,,

Hi,

It's almost 10 days, installation not done yet, worst customer care, every time they promising will happen in 48 hrs.

Nodal officer team also worst, even they on prioritizing or escalating the issue.

Their escalation mail is bouncing, [protected]@actcorp.in not working which mentioned on their official website.

ACT team behaving irresponsible towards customers, hopefully, JioFiber will start soon then at least ACt team will wake up.


Account number:[protected]

Hi

Requested act for new connection.
Without proper availability information sale person collected money.
After so many follow up with customer care, concluded its not possible for connection. Both parties and agreed and requested for refund amount on 20 feb 2019. Till now i dosent received any rupee.
Refer sr[protected]

Conclusion is act fiber collecting money from people and running business on interest and customer care people, no idea about the process and system.

Act need to explain with they are taking so much time to return back money. I feel its a scam.

I have paid the amount due on 3rd march. But still the amount is showing due. Transaction made through sbi debit card transaction id is 'pt[protected]' amount is debited from my bank account. I have complained but no reply from the act tv nellore office. My act registered mobile no. Is [protected]. Act account number is 11885344. Please do the needful. Reply as soon as possible.

It has been 14 days since i raised a shifting request to new location, but there is no response from act team, not sure if any one is available for customer support. I have tried all the alternatives to contact them but there is still not even a single response, i did'nt expect these kind of behaviour from act team.
Relocation request: sr[protected]

Subscriber id[protected]

It is registered under the company 'nest away', and i used to stay in a pg provided by the same company till nov, 18. However, since march i've been getting continuous calls and messages from the act customer care executives regarding bill payment for the month of feb 2019, even after explaining numerous times that i have not been using their services since i don't stay there, they need to contact appropriate customer regarding the same, the customer care executives are not taking any action, and i am receiving 10 calls on a daily basis, also threatening to take legal action against me.

Please help me from this harassment

Act team have literally blocked their customer care number.

More than 48 hours complaint raised but nonone has attended to the issue.

When finally reached act care they said they will connect to supervisor and then disconnected the call.

Poor service : when checked almost 20 + connections in building is affected and act is showing neglegence to come forward and address the issue.

I have cleared all the pending dues and mailed for closing the account. Still in the app it shows bill due for the current month. I have already cleared payment of previous month and asked for disconnection.

Poor customer service. They don't understand what the customer is saying. How is the account still active if i have asked for disconnection and there is no usage for the current month.

Please close my connection and fyi there is no due from my side. I am not going to pay any money for the current month

I am supposed to receive compensation as act people have set up a connecting box which takes up some electricity. I have tried every means but they seem to not care. It's been a year since i have started telling them this problem. I have informed their customer care about the problem and was only greeted with empty assurances etc. Same went on i even sent a mail which was not responded.

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Broadbandbeam telecom / act haven't recieved user id and password after full payment 15 days ago
Beam telecom / act — haven't recieved user id and password after full payment 15 days ago

1 review
Manikonda, hyderabad, hyderabad district, andhra pradesh, india
Rs rsiddhartha on mar 8, 2019
Submit a complaint
My act user id[protected] has been paid for 6 months on 21/02/2019 by an amount of 7000₹. It has been 15 days and my installation hasn't been completed yet. I haven't got my username and password by email or sms which is ridiculous, despite router being installed. All the service man act like they are not bothered and behave rudely by shouting at us when we try to ask questions. Every single person from mr. Praneeth kumar who sold us act fibernet to the office in banjara hills, everybody reply that they can't do anything and behave as though none of it is their concern. I plan to go to the police station and complain since such companies only want to take customers for a ride and are least bothered about improving their service or atleast even talk to them.

My act user id[protected] has been paid for 6 months on 21/02/2019 by an amount of 7000₹. It has been 15 days and my installation hasn't been completed yet. I haven't got my username and password by email or sms which is ridiculous, despite router being installed. All the service man act like they are not bothered and behave rudely by shouting at us when we try to ask questions. Every single person from mr. Praneeth kumar who sold us act fibernet to the office in banjara hills, everybody reply that they can't do anything and behave as though none of it is their concern. I plan to go to the police station and complain since such companies only want to take customers for a ride and are least bothered about improving their service or atleast even talk to them.

I have been a customer for 15 long years of act digital tv. Now i have been experiencing very serious problems. The company is not able to implement the new terai regulations and provide service to the customers.in february rs.360/ for the channels i selected. I want to stress that although the firm collected the money and selected the channels in their printed sheet, no channel was activated.in the month of march 2019, mr. Saravanan collection comes on 6-3-2019 and asking for another rs.200/- i refused to pay him. Later when i checked act website. I need to pay only rs.126.40/- which i paid on line and obtained the acknowledgement. My customer id is 10041402. Inspite of all this i am not getting the channels of choice namely, news 9 english, wion, sony bbc, discover, nat geo, 9 malayalam channels. I have sent mails to the nodal officer. Nothing happens. Both mr. Mukesh and mr. Sarvanan are not responding and kept their phone switched off.

Invoice for next cycle has already been generated and is due for march 15 but i do not want to continue the subscription. Kindly cancel the subscription as i will not be using it after march 15. I will not be using the account for sometime so i would like to cancel the next subscription.

I have sent a mail as well as called customer care but there has been no response.

User id:[protected]

All tv channels stopped becoz of govt rule, we took a print from new channels from trai official page and gave them but they said u must wait for march 31st and u would get your channels back till march 31st, but we didn't get our channels, they don't respond to us, calls never connect to them, this is an irregularity to respond to public this is not at all correct please inform us to respond us sir thank you

On 2nd march 2019, i had requested for new internet connection at my flat where sales person came and asked me to pay 6 months fee. He told installation will happen on sunday (I. E on 3rd march). But till 5th march, there was no response from their side. Only 5th march evening, a guy came in and did the wiring, left off. Still there was no connection and no body is properly responding.