ACT Fibernet Complaints & Reviews

I have raised a complaint with act fibernet regarding connection issue on 27th of april. They have mentioned that they will resolve the issue with in 24 hours, but it's been 4 days but they are not trying to resolve the issue. Everyday i am calling them regarding resolution and they simply mentioning that they will resolve in 24 hours. Every month they are charging 800rs from me but not providing proper resolution when issue comes. This is the 3rd time that i am facing these kind of issue with act which they are failed to resolve my connectivity issue with in given time.

I am facing some funny issue with this service provider (Act), which i will categorize as highly "unprofessional", "irresponsible" and "unethical" in nature.

Last 2 weeks i am in deep pain because almost 5-6 days i experienced service outage. Moreover every time i raised a ticket they asked for 48 hours. And one instance, they took almost 4 days (96 hours) to address my issue.

Whenever i call the contact centre it keeps almost 10 minutes in the queue. I am not sure whether it is false or real traffic that i experience.

But this company promised "uninterrupted" internet connectivity while taking the connection. But in reality almost every 3-4 days i am facing connectivity issue.

I am paying them the entire bill amount but while getting the service i am not enjoying what they promised me. Every month regularly they keep reminding me about the bill payment, but they cannot ensure the connection quality with same interest and enthusiasm.

I do have every mail where i can show the communication that took place. Some governing body should penalize this irresponsible organization and ensure us a smooth service.

My account no is[protected]
My location is at new perungalathur.
My act internet is often not working.
Complaints raised no action.
Poor management and in attentive.
Every month i have to raise 4 or more complaints.
Every time 3 days taking.
Monthly 15 days not working.
I had told to change my address but 5 months over not done any thing.
Act is totally very bad service.

Jagannathan
[protected]

I had requested ACT customer care for Internet connection on 23rd of March 2019 and got registered with the help of sales representative on 24th of March and he promised that the installation will be completed by Evening 24th March, but when i tried to contact during 24th and on 25th march i see no response from the sales rep and technical team of ACT, i raised a concern / complaint for the installation but i got only one response from Customer case "We will escalate and it will be done within 24 hours" . i was thought to switch to different network as it was getting worse everyday (During that week).

On 05th April, I informed the customer care that i have switched to different network and i want refund, i got a response "within 15 days the refund will be completed and within these time accounts team will contact me ", But i did not get any response so contact them again on 15th April where i gave my
bank account details to get the refund over the call .
On 16th April i received mail asking for bank account details over mail which i responded with the details again, the mail has a disclaimer "Within 7 business days the payment will be processed" .

Starting from 22nd April i am contacting customer care everyday to get the status of refund and even asked for call back if i may help t get the refund cleared but i have got few responses below "
"We will escalate", "Within 24 or maximum 48 hours refund will be processed", you will get message when you receive the amount".

Review :
* Seriously, such a low class answer to normal questions.
* Refund is not the only work i do.
* Also please contact me to get some money for your clock cell where 24 or 48 hours are still not completed. i think the issue is more than a month.

Attacking all the mail screenshots.

Regards,
Chandan Sinha

I am from shamshabad hyderabad state telegana. I have an internet connection provided by act fibernet. The internet connectivity in my area is so pathetic. Each time i call them regarding the connectivity, either the customer care people will be rude or the will say we have registered your complaint and it will be resolved in 24 hours to which as expected no action is taken. I paid an advance payment towards the internet for three months, since then i m facing internet connectivity regularly. Each time i complaint they say the local area network is have so problem n we are working to resolve it. After the problem is not solved for more than 3 days they will say our technician will visit your place, to that the technician will call you n say turn off the modem than turn on the modem n will tell you to do n number of things but still nothing will happen n you will be facing the some problem. After all this technician will say i will come to your place after 20 mins to which he won't show up for 4 hours. After calling the technician again after 4 hours he will say i will be there in few minutes n then as expected he won't show up. Then technician will switch off his phone n our whole day of waiting will go to waste.
These having happened to me for last 15 days n still i m not able to use the internet as there is no connectivity.
Many people are facing the same issue here.
If you go to act fibernet facebook page, more people are facing the some issue.
Kindly take some action against these pathetic internet providers who are just fooling people and just to add if some one is shifting to hyderabad, please don't think about taking internet connection from this pathetic company.

Since last one week I have registered 4 to 5 compliant but till now now response and very poor support. Customer care representative is not knowledgeable and service person no idea about what is the issue.

I already paid ₹4200 for three month pack. I want money back. Also last few days internet is not working and losses my home use purposes.

Kindly do the needful

Regards
Hari

This is horrible service from Act . My registered No is [protected]. This is ongoing issue, 5 days back i have called Act support informing that there is a problem with internet connection not working, they informded that there is a huge cable cut and field team will fix this, after that i waited for 24 hrs but no use there is no response from anyone in ACT. I have to call them again to support and one of the worst support i have ever seen in my life. They keep repeating the same story again and again. No supervisor available no resolution available only call back placed but still no call back . This is pathetic . After couple of hours field engineer came to my home and informed that the outside router where is placed that building owner is cutting cable and he is not allowing to patch the wire back to stable. Called support again this time the call got transferred to next level they told but not sure how true it is. I explained the same what field engineer told me then that lady "Triveni" from Rajaji nagagr branch informed that they need to put the extention box in my building but they are gonna charge 2000 for that box... Come on act this is what you are saying to customer, why should customer has to pay for that box to get an connection. Its your headach since you are selling the product. I can pay only for Internet. I[censored] can’t give me service then disconnect the line and return my monthly amount that i paid. U guys are disgusting . I have to go to the consumer forum if this is not rectified at the earliest . This kind of service for such a huge amount.

Hi, i'm facing huge issues with the act fibernet team and with their lack of customer centric approach. The internet was not there for 2 full weeks and yet there is no support from them and without resolving the case, they are closing the case.

My case refs are: sr[protected]/ sr[protected]/ sr[protected]. I have escalated the same to their nodal office and have been calling them repeatedly to get this issue fixed and yet no respite with the only resolution being an abrupt closure of the call

Regards
Geetha giridhar

Hi team,

This is in regards to the horrible service by act internet services.

I wanted an internet connection & registered myself on thursday i. E on 18/04/2019 & got a call from your rep named sagar in few minutes. He told there was an offer on the day of election & i paid for the same & was told that on saturday i. E on 20/04/2019 guys will be sent for installation.

Those guys came on 20/04/2019 & said that they had to install a main board & they would come on sunday i. E 21/04/2019. It was a festival for me & the whole day we were at home waiting for the technicians, but eventually nobody came nor was there any update by any of your company people.

Later i went to the nearest act office, horamavu branch & they said that my phone was switched off & they could not contact me. My phone was not switched off it was an issue with the airtel network. The manager there said that by eod on tuesday i. E 23/04/2019 or by wednesday they would install it & also mentioned that on tuesday it would rain & they cannot install it at that time.. So what the hell are your people doing during the day when it does not rain??

Till now no response at all. There is one guy called chethan who said my phone was switched off, he is such an irresponsible person in your company who does not pick the call, nor does he calls back.

Everyday i can't tell my brother to take leave for his college & stay at home for ur irresponsible people at your company to come & install it & will ur people come & do my office work?? I want the service installed by today eod & i need a compensation for the delay which delayed my office work.

One last question, if i delay the payment after usage, will u guys keep quite?? Won't u send 100's of messages & email. The same way here.

Contact details:-
Name - alvin
Phone # - [protected]
Email address - [protected]@gmail.com

Date of incident - since 17/03/2019 till today (More than 40 days)
As i had already paid the amount of rs 2018/- online for the new broadband connection through their website.
No one is taking responsibility for the connection needed.
Hence i have cancelled the connection.
Refund of the money not happening since i have called the concerned customer care many times and they hang up the call without providing the information asked.
Reference number - actbo33291-20giz5o
Reference id[protected]
I need a refund of the same amount

I wanted to bring up my complaint on not getting my internet services and other issues addressed.

- the internet is down for more than 3 days (Since april 17th 2019) and every time i call the customer care, i am being told this will be taken care on top priority and will be done the same day. Here i am writing my frustration after 3 days.
- there has been frequent intermittent connection issues when the power goes off. I have registered a complaint for this multiple times this year and i am being told every time that a permanent fix would be done and yet this issue continues.
- act has to reimburse the power and rent charges for storing their junction box at my premises and making use of my place, security and power. This fee is pending for more than 5 years now. Act has made may one month payment of around rs.50 which is better to not receive. I need the entire arrears to be paid.
- most of the times i encounter some unprofessional behavior from act customer care. Today again, some customer care guy who wasn’t even able to converse with me put my call on hold to check what the issue was and after a couple of minutes disconnected the call. This clearly shows the unprofessional behavior of the act customer care and their willingness to support their customers. (Side note – i now realize why amazon is where it is today and others struggle to get there).

Thanks,
Jai kumar s n

From last one and half month i had request every one called me from ACT for disconnection. Everyone said they are updating and it will be disconnected. But no one did. Later they started calling 5-10 times a day asking for bill payment even though we are not staying at connection location. I updated same to every one but no luck. Finally just to get rid of call paid all dues what ever it was showing and informed customer care person to disconnect. For safer side sent Mail to customer care as well. after 20 days they closed ticket. But no update on resolution. Today i got message saying Thanks for reconnection and pay the bill. I just want to know y should i pay the bill just again again for connection which should be disconnected and nobody staying. They have worst customer care ever. They just worry about money and tortures with lot of calls if you want to disconnect. customer Id :[protected]

Hi team,

We have a act digital connection in nellore (Andhra pradesh). The setup is constantly showing as no signal from last one month.

Have tried the local team multiple times for service request and haven't got it corrected.

Apart from that i feel the consumer number shared by your team is useless.
[protected]
[protected]

Cable tv office number :[protected]Always disconnected)

The service executive is unable to provide service saying that service agent provider in your area we dont have contact to share.

Which is meaning less. They why act setup box is given to customer?

Mac id :[protected]

Thank,
Raghu

ACt Fibernet [ atria convergent technolgies] do simply register a compliant on automated method leaving no option to a custmer to speak to any one in customer care/support. if a customer has any internet issue after 7pm or afetr saturday he/she has to wait till next working day to some one to resolve his/her internet issue. Lke a bank they dont care to do anything on sunday. Other holidays also may be. they do not think they are accountable for lack of internet on sunday. This trend must stop as i pay for the services for all the 24X7 for 30 days

I have paid for new connection of internet i paid around 4000 the cost is 3888 the guy had not even gave the change for me. I asked him he said it will be added on account. I said its ok and how many days it will take for connection he said it will take 4 days to install now its been 10days still no call from any one. They said my area dont have server it will take two days more i waited but still they had not made connection to the internet. They will come with in 20mins when we opt to take the connection but once money paod they dont give a #. Is that the customer service or any fraud. I asked for refund still no response for that too.. Simply wasting my time and money.. I am preparing for the upsc so i need a connection but they wasted my precious time.. If this continues im gona file a suite on them or i will complaint to nodal officer. I[censored] cant make a connection u should not take the money before taking money only u should check that. Simply wasting customers time useless service.

Hi,
I am getting slow speed internet connection most of the time when i checked speed test act server is connecting to tatasky broadband service.
I could see in junction box some external network cable is going which is not optical fiber.

Please find the attached images
I had raised the complaint. Am residing kormangala first block.
Act service is cheating customer by using cheap bandwidth proxy like tata sky

I have attached my consumer details

Previously i have raised complaint for same reason customer care person said they will downgrade my plan and again they sent same plan bill for april month. Please help out i am a regular customer of act then to they made me to feel such a bad experience. From past 2 months am facing same prob.. There is no proper response from customer service.. I am paying large amount when am not using such amount of network usage

I have taken act broadband services on 13/08/2018 with plan of act storm 3m+wifi router paid three months advanced rental of rs.4104. With this plan they have provided me the free wifi modem. After 3 months i have renews with 6 months advanced rental plan which is again act storm 6m+1 month date of 15/12/2018. Then suddenly internet has stopped working on 09/03/2019 and raised a complain (No. Sr[protected] with no solution they closed...

I would like to bring to your attention the horrible service that i as a customer is facing.

I used to face frequent disconnection and speed fluctuations and for which i have raised multiple complaints. Each time the complaint is closed saying the server is rebooted and it will be fine henceforth. But i continue to face the same issue over ans over again.

Today dated 04/11/2019 my internet is not even working and as i was doing my official work from home i was completely blocjed and hence i got into serious official troubles.

I called custimer service multiple times and every time i was given false promises. I was told that there were server issues. I was not even intimated of the downtime or else i would have planned accordingly instead of getting into unexpected troubles.

I still don't expect a better service from your end and i guess this email as well will not matter. But as a customer who is paying hefty amount for the services i need to bring it to some one notice.

That all i have to say before i switch to some better service providers.

I have been using act for years now. Connection speed is good. However when it comes to quality of service, it's a different story. Every time there is a power outage in the area, connection goes down. Raised multiple probably over 10 complaints but no results. It's a simple issue. There is a switch somewhere which does not have back up power. Their tech guy calls back everytime and say it's fixed now. So, basically your internet connection depends on power supply coming from bescom. Not good.

If you plan to work from home, please don't depend on act broadband

Now i got another broadband connection from hathway. It never goes down. It's slower but reliable which is very important if you work from home.

So just like people having 2 sim cards, i got 2 broadband connections with a router that can handle 2 simultaneous broadband connections running in failover mode.

Im not going to take sides. I think it just depends on your area where you live and the kind of technician who works in that area. I have the same guy come over to check for years now. Hes a nice guy but unfortunately not smart enough to figure out the underlying problem.

Customer id 10311168