ACT Fibernet Complaints & Reviews

- inspection done for feasibility for broadband connection 28-nov-2018
- payment for 6 months subscription done on 28-nov-2018
- application registered on 29-nov-2018
- technician visited on 30-nov-2018 and informed junction box need to be installed. Permission granted from my side
- no response after that
- multiple follow ups were done from my end
- on 07-dec they informed the connection is not...

Respected sir
With reference to my account number [protected] account holder name Tinku Kumar Ray bank name state Bank of India polo branch Shillong send amount of Rs 20000 from account number transition ID NUMBER UPI Ref no[protected] on 03 December at 1358hrs in Canada bank account number[protected] name of account holder is Raghubir Prasad .
But still amount not credited on that account.
Sir please resolve my...

I raised a request for a new connection of ACT Fiber net, one of their executive came to collect documents and took the payment for three months and said i will the get new connection in 2days.after two days i started calling him and he is not reachable, and at last i was able to connect and asked asked about my connection he said he will do by EOD .after sometime i again called him and then now he is saying that address proof is missing...

I raised a complaint for disconnection on October 30th as i am leaving Hyderabad.. So one executive came for re-verification and told that pay the bill and we will disconnect the internet. They didn't do that. And we paid bill in November unknowingly for November. they have sent bill for December. so i called the customer care. now they are blaming me how will u pay the without using. still the internet is not yet disconnected. also Now when...

I am using ACT from past one month. Facing internet connectivity issue. Horrible customer service. If we call customer care nobody receive the call. Lodge complain through app, got message ur complain registered but no enquires received from them. Got message saying it will be resolved in 3 working days. What should we do for 3 days. Such an horrible service....

I am really disspointed and annoyed with the pathetic services of act fibernet. Every 6 months my bill is increasing and when raised concerns and raised complaints, every ticket is closed without proper redressal. They added some movie buff expense which i didnt subscribe and assured me reversal but till date, they are not bothered to address my issue. Even after requesting for deactivation, 3 weeks have gone and iam still left in the dark....

I do not want to continue with ACT broadband. It is one of the worst broadband services i have come across. I got the connect on 26-Nov and the issue started on 27-Nov 2018. Just one day after installation. It has been 8 days now !! neither the issue is resolved nor the customer care responds. Have been spending 1 hour everyday just to get through to customer care. I want to disconnect this broadband connection now and want the refund immediately...

I have raised a request for shifting my connection to new location on Friday (30.10.2018). They told it will be done in maximum 48 hrs. Its already 3 days elapsed. No technician from my new locality called to carry the I'd proofs. I called customer care 8 times. Still they are promising saying its in high priority etc. But no progress.
.
If they don't want to give, then please make it clear so that I can switch to some other...

I am writing the following email again and this time escalating, since nobody from the ACT team has even bothered to reply/acknowledge the first one that I sent 6 days back to helpdesk.[protected]@actcorp.in. And another mail written to nodal officer and appellate authority 4 days ago.

Here are my account details:
ACCOUNT NO :[protected]
User Name : 11597610

And the following is my concern.
br...

Act is very worst in service. Every month they will distrupt the service. This november, close to 10 days i was not having internet. If so, why should i pay them. I can't blame the customer service it's their job to keep the customer at confidence. Both nodal and appellate team are worst. Even after informing them they are not ready to serve with high priority. Act has a common language when they are any issues ' it will be done by today'....

Hi,

I am using act fiber net in Bangalore from last 7 years. Recently i choose to close the internet connection and requested to closed in month of July 2018. They closed the connection in the month of Aug 2018.

Now again they are continuously sending messages and asking for reconnecting with free of cost for installation and for 15 days internet free and waived off of my previous due which is Rs. 169. Because...

On 24th of nov 2018 my data limit was completed.. Internet speed came to 412kpbs sometimes 42kpbs.. Unable to do work from home.. When i calld them they suggested to reset fup. Which cost 266rs for just 25gb. So took that because i don't had any other option. But don't know how it completed in 2 dys again my internet speed came to 42kpbs. I am planning to quit act plan this is second time it happend to me.. Just for small amount of data they...

User id[protected]

Act is not deactivating my connection inspite of me calling customer care to deactivate multiple times.

Customer care service is very bad in hyderabad

I have been calling customer care since 1 month. Either line is busy or they say they will disconnect in 3 working days. We need to keep on calling customer care when they don’t bother about customers at all,...

I suvarn patel my act fiber net account no :[protected] on dated 14.11.2018 without any prior information and i also dont know how they have debited from my indus ind credit card, rupees 3888/- debited from my credit card, today i called to customer care to refund my money for the cheating of debit from my credit card, customer care person saying we have no refund policy, kindly refund my money to my credit card. Very worst experince with...

Hi,

It's been 2 months that we are trying to reach you people out. Placed a refund request against my connection and was assured it would be resolved in 15 days. I don't have count how many number of times me and my wife have called on your customer care, but each time we got same answer "yes, sure sir it will be resolved by tomorrow".. That tomorrow never came.

Now today when i again inquire at your customer...

Tried taking Act FiberNet connection in Bangalore, But after paying them the amount of Rs 2157/- they said the connection in my house is not possible.
Requested for the refund but they said to wait 15 days for the refund.
Even after waiting for 15 days no response.
Every time whenever I call customer care, they say refund will happen after 3-5 days but it will not happen, and Iam waiting since 2 months but still refund...

Hello sir/madam,
On 04-aug-2018 03:11pm, i applied for one new internet connection through act application and during this process act app asked for charges of rs.1458/- which is paid by paytm (Act order reference id is #20180804111212800110168186932728128).
After that i waited for 1 month and no wiring done. I called on their customer care number and raised many complaints with act for refund of money.
In the month...

Most horrible Internet provider in town, for payment and doc collection the representative will call you 2000 times. Post that they don't even know that you exist. Its been 5 days and nobody has bothered to come and install whenever I call the 'great engineer squad' is unavailable.
Cust Id :[protected]; Bangalore

###, the market is customer driven, if you cant serve, shut your shop and leave....

Account number:[protected]
1st service request: 09/11/2018
Requested for shifting of connection.
Service request no: sr[protected]

Service person never visited. I have logged request many times but never attended by any act person. While taking connection they provided in 1 day and i have paid 5600 rupees for once time payment for 8 months and now they are not attending my request. I am harassed and...

I am an act network user from chennai. I want to shift my connection. I was informed that the connection is feasible at the new location and also it will be done within a week. But there is no proper response in spite of calling the customer care n number of times and following up. Now that a week is over, they keep telling me, that my request will be prioritised and action will be done on the following day. I keep waiting for them but no...