ACT Fibernet Complaints & Reviews

I have applied for new broadband connection on[protected] and shared appropriate documents and paid 6 months package. Sales guy committed for 2 days to installation as i requested next day but agreed as per his time. Twice got message from act for new connection installation team assigned and once got message dispute in payment. Later yesterday got message that assigned to installation team. Till now no one came or called for the same. When reached call centre they are telling that they are useless to call in polite way and again telling will resolve in 48 hrs. Also got update from them that documents verified and logged for installation on 6th of feb. Act sales guy has uploaded the documents on 1st but verification on 6th means what kind of process it is and i have applied for only broadband connection. If this is not taken care today else let them repay the money with compensation.

Hi,

Again the issue reopened,

Initially after removing the box the connection was disconnected and the wire was cut.

Later they called for re-connection and i told yes, i also mentioned about the wire. They told to make payment and the connection will be fixed. After few days technician called me and told that the box distance too far so the connection cannot be given and request for refund. I called customer care for refund they told first to raise request for account suspension and then our account team will refund the amount. Account got suspended but never received the refund and my account is showing some due amount.

After few months customer care executive called me and gave me better offers. I requested for due amount weaver for re-connection and she told yes. My account got activated before the connection is fixed and the due amount was keep on adding but the internet never worked. I keep calling customer care and got fed up with them. They don't have call history and nobody response properly.

Now i asked to resolve my bill issue. They fixed my connection and they have added due amount without discussing with me regarding the plans and additional changes requested while re-connection.

Without resolving the issue they close the complaint and i need to reopen many times. After reopening 2-3 times i will not be able to reopen the issue.

I am fed up of calling there customer care again and again.

Please help me to resolve this issue. I will never go to act fibernet again in my life.

I thought taking internet connection from atria convergence technologies - act fibernet and paid them cheque of rs. 8, 206.00 which is been debited on 25th but no service so far. Whereas it was promised that connection would be done the day after cheque is given which is around 23rd or 24th feb. Since then i have been calling them everyday only to get a complaint number that's all. Cheque number is 407026 [sbi].
Tired with repeated calls i have raised cancellation request and full refund is expected as no installation or cabling was done. My mobile is [protected] which was registered with act.
Expecting early recovery of money paid.

I am filing a complaint against customer care services for harassing me to pay the bill for an account which is not mine. I am a resident of Bangalore.

For the last 2 months, I receive 6 calls daily (even on weekends) from Customer Care Services - all numbers beginning from 080 4611...
They call me and ask me to pay for a bill number that is not mine. Even after repeatedly filing complaints, raising tickets, complaining to team leads, informing nodal officers, I am still getting these calls. No amount of reassurances that I will not get the call again have worked. I still get these calls.
I am going to file a legal complaint if this is not addressed here.
I am also informing media houses of this harassment because I work in the media myself.

Act fibernet connections gets dead every 15 days. We can't rely on internet for taking work from home or any online exams. I had booked exam slots and internet was down. The history repeats. Every time you need internet, it will be down. And when you don't need it will be working fine.
Fed up of calling service agents. The call takes minimum 2 hours to be picked up. Then they say issue will be resolved in 24 hours. That never comes. My last complaint took 3 days to be resolved inspite of regular calling them.
Don't ever try chat support, it's hopeless.
Fed up with these guys.
Every 15 days there is connectivity issue.
I am from hyderabad

Hi,

I have been having a hard time with movement of the junction box from my premises. They changed the wires in august/september and post that my electricity bill has shot up by inr 300 and more. I have raised a complaint (Sr[protected] back in november to shift the junction box from my house. This has not been done for more than 3 months now. I have tried calling their customer support multiple times and each time they say we have escalated to the team and buy 3 days but nothing happens. They silently close the ticket with out resolving the actual issue at hand. I have reopened this ticket multiple times but to no use, nothing has been done. They also created an internal ticket. (Sr[protected] as an escalation ticket but nothing has been done on it yet. I have had multiple calls with the customer care and i don't see any resolution to this issue. Also they are not crediting the junction box credit in a timely manner, they only do that when i remind them. I don't want this box but there is no way to get this given the limited escalation path. I tried reaching the nodal officer mr. G srinivasa r[protected] to no effect. This also has not worked. Can some one please help me here to get this expedited and resolved. I'm paying way more electricity bill for a service i don't need and being held ransom for this.

Please help in resolving this issue.

My previous contract with act was over by november 2018. I made the next payment (Around rs.14000+) by the end of dec 2018 for 18 months plan. So my current plan's validity extends till june 2020. However, act deactivated my services, stating that i have to pay rs.890 due. When enquiring their customer support, they claim it is because they provided services for me for 1 month between nov 2018 to dec 2018, which i was unaware of, and never used. Everytime i recieved sms reminders for payment, they asked me to only pay the amount for 18 months contract, and never mentioned about the payment for nov 2018 to dec 2018. So it is like:
1. They are charging me for something i never used (Nov 2018 to dec 2018)
2. They are not allowing me to use for the period that i have already paid for (Jan 2019 to jun 2020)
After raising several complaints to their support executives for the past 1 week, they keep saying they have raised the issue to billing team and they will respond within 48 hours, which never happened. Every time i call their executives, they activate the service temporarily (The turnaround time to activate takes about 4 hours), and then they deactivate in sometime, stating i have amount due to be paid. This is frustrating, and i not only need the reactivation of the services, but also a compensation for the harassment i'm going through, with extension of the days (After jun 2020) for whatever period my services were deactivated.
Act is unethical and treats their treatment to customers is unfair.

I was using act since more than a year. Account id[protected]. Recently i shifted to a different apartment on 1st jan in the same area but act connection was not feasible there. So they told disconnection will be done and refund will be given after prorated deduction for 15 days. I had paid ~7100/- for next 6 months just 15 days (15th dec) before this shifting.
Now i'm calling everyday but no customer care executive has given any info.
Some say it's pending for approval, some say there is no ticket, and others with standard reply "under processing".

Nodal officer number doesn't work.
Nodal officer email not replied.

Ticket no:sr[protected]
I want to deactivate my new act account. I have paid the money on 13/1/2019 at 9.45 am. And the sales person mr. Vekatesh (Mobile number: [protected]) told that i will get my connection in an hour. So i waited for more than 3 hours and later contacted him but he wasn't picking my call and ignoring my calls. Then later he called and told i will get my connection by 5pm. And i waited till 9 pm and then the engineer came at 10pm. This is not how the service should be done and making the customer wait for a day by lying and ignoring the calls of customer. This is not how the customer is treated. Very bad experience and would never ever come or suggest this network to anyone. After the connection was done, the speed was very slow like 20mbps but my plan was 125 mbps. I told the engineer that time itself and he told he will come again tomorrow morning which is 14/1/2019. I called the next day and there is no response from the engineer as well. The sales person mr. Venkatesh still dint pick my calls after 50 calls. He is picking calls if i call from another number and then cutting my call. This is not how you treat anyone. Then later finally a engineer came at 7 and tried to solve the problem but unfortunately he dint help it and told he will do something about it and left. But i tried to call mr. Venkatesh and not attended my call and blocking my number. I don't want this kind of service in the start or in the future. So i don't want this network anymore. I want my money back as soon as possible. I will no longer wait for any engineer. The service is bad and i want to disconnect it and want my money back. If i don't see any initiative from your side then i will take severe action. My mobile number ([protected])

1st of all i advise to all bangalore people please don't get connection form act internet. This service provide is make fake promises and not support to customers. Even sales person also not supportive.

This is arjun from bangalore (Mo. [protected]). I had applied for a new connection on 10th jan 2019 by act and the executive person name jaykumar ("[protected]") told that i would get the connection within 48 hours. I still didnt got wiring done, i have been calling him, but he is not. Picking up the call and not answering on my messages/whatsapp (Jaykumar [protected]). I have raised ticket to customer care and they told me that i would connection within 24 hours. Since then i keep calling customer care daily regrading that... They always ask for 24 hours. I am still with no connection. I am feeling helpless as i need internet connection for my office purpose. They always say that they escalate the issue but i don't see difference and there is no communication also from that side if i don't call. I am feeling helpless in this situation. Please help me so that i can get the connection as fast as possible. This is a mental harassment. Please take some strict actions so that they won’t give trouble to other customers too.

Arjun,

Hi,

I ahve applied for a new connection on friday and as promised i was supposed to get the connection by saturday. A person came and fixed the wire but didn't do the setup. Person told me that he will be coming soon. And after that i have tried multiple calls, atleast 50, but no one is picking my call. After multiple calls i have mailed at nodalofficer. [protected]@actcorp.in but still no response. I have put a follo-up email but no response. I live in munnekolala bangalore.

If the service is this bad i would rather get my activation money back.

Registered email - [protected]@hotmail.com
Registered mobile-[protected]

Thanks,
Suraj

Hi,

This is Aman from Hyderabad. I had applied for a new connection on 5th Jan, 2019 by payinh
g 800 and the executive person name Azeem told that i would get the connection within 48 hours. I got wiring done 4 days ago by another executive called Vijay and he said within 12 hours, we both will receive an SMS and he would activate the account. After 4 hours of wiring done, i got the sms and since the i have been calling him, but he is not.picking up the call. I have raised ticket to customer care and they told me that i would connection within 24 hours. Since then i keep calling customer care daily regrading that... They always ask for 24 hours. I am still with no connection. Yesterday i talked to their supervisor Prithvi Raj who assured me by calling back that today by 2 pm, i will get the connection. They assigned this task to some.new guy called Prabhakar. I called them again at 2 pm and they were still asking for 24 hours. I am feeling helpless as i need internet connection for my office purpose. They always say that they escalate the issue but i don't see difference and there is no communication also from that side if i don't call. I am feeling helpless in this situation. Please help me so that i can get the connection as fast as possible. This is a mental harassment. Please take some strict actions so that they wont give trouble to other customers too. Thanks
Aman Abhilash
[protected]@gmail.com

Hi,

We have paid for the new act connection in dec' 2018 but till now connection is not established. No proper response by any personnel inspite of calling number of times to manager & other staff of the company. Made complaints daliy regarding this issue but they say within 24 hrs action will be taken. But no response for the past 15-20 days.

Very poor service.

Sales persons stood in queue immediately after i made an enquiry. They were very fast till i paid for the connection but after receiving payment they were not even lifting my call, i had to call them for several number of times which includes area manager.

Below are the persons whom i called several times but no response

Area manager: ravinder, [protected]

Payment insisted guy: [protected]

Act connection guy: [protected]

I never expected that these people will be so irresponsible, otherwise i would not have opted for act

I do not understand whats going-on

Very disappointed with act internet fiber.

I paid 1500 for 3 months for new connection on 5th jan, 2019 its been around 7 days i didnt get the connection. Everytime i call the executive who came to my house for the application of connection he say's that it will be done next day. And the customer support team just dont bother to receive my call. What is point of keeping customer care team if they are not capable of taking care of their customers. This is best example of lack of business ethics. Please take stringent action against this executive and the respected organization. I should get my money back.
Name of executive: mohammad ajas
Location : annojiguda, hyderabad
My name: swaroop saha
My email id: swaroopsubho. [protected]@gmail.com

From last 6 months i'm continuously complaining about automatic debit transaction from my credit card, even last month i have raised a strong complaint regarding the same transaction, the customer care executive apologized and assured me it will not be repeated again but they did it in jan (2019) month also, i'm fed up with these guys, and now im thinking of lodging a complaint in consumer court as i consider this as fraud transaction, they are deducting money from my credit card without my concern.

Zameer ali
Account no :[protected]

I requested for change of ownership for my act account id 11056585. I was told that i’ll be charged 650 and name change of the account would happen. No one turned up to collect the documents and am neither having internet connection since a day. So asked for cancellation of name change request now still hasn’t got reconnection. I don’t understand how they can change ownership without details of new owner. Height of stupidity and worst service. My phone number is[protected].

I want to downgrade my ACT plan to 999 from 1099 I hardly use 200gb and1000gb is too much for our usage.hebce I raised it with ACT customer care.But his answer was shocking..he said there is no option to downgrade from 1099 to 999plan only upgrade option is possible.while initiating the connection ACT executive said if you think 1000gb is too much you can change your plan to 999 añytime.Hence I proceeded with 1099 plan

Now...

Hello act,

On 3rd jan'2019 i have submitted the inquiry in act website, mr. Anil (Act sales executive - mobile - [protected]) visited my place and taken my address and id proof also payment of rs 4105/- swiped via hdfc swiping (Transaction no vps/act/[protected]/0), and committed on 5th box will be installed, when i am calling to him on above mobile he is not picking my call, hope this is not fraud with the support of act team, request act team intervention.

Below is my details,

Act fibernet prospect id =[protected]
Account no =[protected]
Register mobile = [protected]

My name is sayyed tosif and opened a ticket with act since last 3 day's without any update and resolution technicians are pathetic and worse than cementary.

No follow up no update not a single call back from customer care a services good as there techncians.

No:sr[protected]

With this hopeless service i am thinking of alternatives and hope to get soon and get rid of this connection.

Act hyderabad is worse of act in india.

My account number is[protected].
My account has been suspended few months ago becoz i was not using the data plans.. But i got a call 2 days before from act consumer executive she offered me data plan as i was disinterested she convinced me to take tha data plan.. Within half an hour she sent a boy to collect the amount.. Its been 2 days my internet is not working and account is still suspended.. Act customer service is not responding to my calls and even that executive is also not responding.. And later i got a call and shes asking me to pay more amount to the same data plan which i already paid before.. I want my money to be refunded as soon as possible..