ACT Fibernet Complaints & Reviews

Hi,

This is Aman from Hyderabad. I had applied for a new connection on 5th Jan, 2019 by payinh
g 800 and the executive person name Azeem told that i would get the connection within 48 hours. I got wiring done 4 days ago by another executive called Vijay and he said within 12 hours, we both will receive an SMS and he would activate the account. After 4 hours of wiring done, i got the sms and since the i have been calling him, but he is not.picking up the call. I have raised ticket to customer care and they told me that i would connection within 24 hours. Since then i keep calling customer care daily regrading that... They always ask for 24 hours. I am still with no connection. Yesterday i talked to their supervisor Prithvi Raj who assured me by calling back that today by 2 pm, i will get the connection. They assigned this task to some.new guy called Prabhakar. I called them again at 2 pm and they were still asking for 24 hours. I am feeling helpless as i need internet connection for my office purpose. They always say that they escalate the issue but i don't see difference and there is no communication also from that side if i don't call. I am feeling helpless in this situation. Please help me so that i can get the connection as fast as possible. This is a mental harassment. Please take some strict actions so that they wont give trouble to other customers too. Thanks
Aman Abhilash
[protected]@gmail.com

Hi,

We have paid for the new act connection in dec' 2018 but till now connection is not established. No proper response by any personnel inspite of calling number of times to manager & other staff of the company. Made complaints daliy regarding this issue but they say within 24 hrs action will be taken. But no response for the past 15-20 days.

Very poor service.

Sales persons stood in queue immediately after i made an enquiry. They were very fast till i paid for the connection but after receiving payment they were not even lifting my call, i had to call them for several number of times which includes area manager.

Below are the persons whom i called several times but no response

Area manager: ravinder, [protected]

Payment insisted guy: [protected]

Act connection guy: [protected]

I never expected that these people will be so irresponsible, otherwise i would not have opted for act

I do not understand whats going-on

Very disappointed with act internet fiber.

I paid 1500 for 3 months for new connection on 5th jan, 2019 its been around 7 days i didnt get the connection. Everytime i call the executive who came to my house for the application of connection he say's that it will be done next day. And the customer support team just dont bother to receive my call. What is point of keeping customer care team if they are not capable of taking care of their customers. This is best example of lack of business ethics. Please take stringent action against this executive and the respected organization. I should get my money back.
Name of executive: mohammad ajas
Location : annojiguda, hyderabad
My name: swaroop saha
My email id: swaroopsubho. [protected]@gmail.com

From last 6 months i'm continuously complaining about automatic debit transaction from my credit card, even last month i have raised a strong complaint regarding the same transaction, the customer care executive apologized and assured me it will not be repeated again but they did it in jan (2019) month also, i'm fed up with these guys, and now im thinking of lodging a complaint in consumer court as i consider this as fraud transaction, they are deducting money from my credit card without my concern.

Zameer ali
Account no :[protected]

I requested for change of ownership for my act account id 11056585. I was told that i’ll be charged 650 and name change of the account would happen. No one turned up to collect the documents and am neither having internet connection since a day. So asked for cancellation of name change request now still hasn’t got reconnection. I don’t understand how they can change ownership without details of new owner. Height of stupidity and worst service. My phone number is[protected].

I want to downgrade my ACT plan to 999 from 1099 I hardly use 200gb and1000gb is too much for our usage.hebce I raised it with ACT customer care.But his answer was shocking..he said there is no option to downgrade from 1099 to 999plan only upgrade option is possible.while initiating the connection ACT executive said if you think 1000gb is too much you can change your plan to 999 añytime.Hence I proceeded with 1099 plan

Now...

Hello act,

On 3rd jan'2019 i have submitted the inquiry in act website, mr. Anil (Act sales executive - mobile - [protected]) visited my place and taken my address and id proof also payment of rs 4105/- swiped via hdfc swiping (Transaction no vps/act/[protected]/0), and committed on 5th box will be installed, when i am calling to him on above mobile he is not picking my call, hope this is not fraud with the support of act team, request act team intervention.

Below is my details,

Act fibernet prospect id =[protected]
Account no =[protected]
Register mobile = [protected]

My name is sayyed tosif and opened a ticket with act since last 3 day's without any update and resolution technicians are pathetic and worse than cementary.

No follow up no update not a single call back from customer care a services good as there techncians.

No:sr[protected]

With this hopeless service i am thinking of alternatives and hope to get soon and get rid of this connection.

Act hyderabad is worse of act in india.

My account number is[protected].
My account has been suspended few months ago becoz i was not using the data plans.. But i got a call 2 days before from act consumer executive she offered me data plan as i was disinterested she convinced me to take tha data plan.. Within half an hour she sent a boy to collect the amount.. Its been 2 days my internet is not working and account is still suspended.. Act customer service is not responding to my calls and even that executive is also not responding.. And later i got a call and shes asking me to pay more amount to the same data plan which i already paid before.. I want my money to be refunded as soon as possible..

I am new in bangalore and I have contacted a person named yogesh of airwire internet .Ha gave me a plan of Act and has taken the full amount and had promised me the connection by two days now. He is not picking up the phone and the Act customer care is constantly telling me to wait for the next and are not turning up the next day.I am asking them for the refund but they are constantly talking on the same note that they will get it done by next day.I want my refund back.Its an irresponsible company which will keep on speaking nicely and will not fix the problem.Its a fraud.Do ever go for it.

As usual my i used my computer and switched off during the night before sleep.
There was a loud sound in the middle of the night and when i woke up in the morning tried to turn on my PC it did'nt.
Later when i opened my CPU cabinet it was burnt.
There was an High voltage Current been passed through the ACT fibernet cable to my CPU.
I immediately raised the complaint for my loss and after too many reports and request the ACT team finally did not admit their fault and said it was not their mistake.I was in great trouble with out PC and without internet.
It was very clear that there was a High Voltage Current from the cable of ACT.
Being a Valuable customer since 1 year i was really frustrated by the way ACT treated me.
I need my PC back. I want ACT to compensate my loss.
Here after i want to alert other ACT users that the same wont happen.

We are using act internet, in a month maximum 03 complaints minimum we get.

Act registered number:- [protected]

Every time they say junction box issue -

When we ask for rectification - they will reply problem is for every one in your area just wait and they will bang the call on face. (Is this the way we getting treated after paying 3500 rs every month to them)

On repeated complaints we visited nellore act office:-

(Address: no. 16-2-230, 1st floor dr anil kumar reddy towers, pogathota, nellore, andhra pradesh 524001)

We met mr. Suresh, he introduced he is the head of nellore branch and we said our concern on internet issue. We also gave him bill payment receipts for proving we are paying bills regularly. I turn he said issue will rectify in ten minutes, and its been a day where there is no response from their side.

We are a company. Staff is sitting idle only because of act (Isp).

Their customer rating in nellore is 2.8 pathetic.

I am attaching my communication screenshots had with mr. Suresh nellore head. Please refer.

We want proper resolution from act immediately.

I raised a deactivation request for the above said number on december 23, 2018 and i was told the refund cannot be processed as the connection is still active (Which is not my botheration) could you please take into account the date of last payment and the date of deactivation and refund the balance money. I’ve had enough harassment and miscommunication by a bunch of careless people... Nodal officer exist for the sake of compliance only and he doesn’t take any action, one. An argue that there are thousands of customers and connections, how can we keep a track and resolve everything!!! If you dont know the meaning of customer service, then no point in being in the market

I had not use my internet for a while since i was out of station. I have paid the dues immediately after getting back home but my internet is still not working. I cant even log into my account as it says my account is deactivated. It says i have to pay due amount but i already have paid the due amount. Whats worse is that now i have no way of contacting them.

I had asked to stop hungama services on 03-aug-2018 and got confirmation saying it is deactivated. I was still billed next month. I asked for deactivation again on 03-sep-2018 and again got confirmation saying it is deactivated. Till december bill, i am getting charged for hungama services. Customer care is saying we have initiated a waiver of 49rs, which in itself is an atrocity as 116rs was deducted every month from aug to dec, but i get a mail saying 0rs is waived!

Now after a week, i get a mail saying rs224 is waived? Again on what basis was this number generated? I should get full refund of rs.116 * 4 = 464 and not rs.224.

Dear act fibernet is this a joke to you? I called customer care again asking about the refund and i was told we have already initiated a waiver of 49 and nothing else can be done, i asked to talk to their supervisor and i was told i'll get call back within 2 hours. It has been more thana week since that call. Are customers a money making scheme for u? Stop defrauding people.

S. No ticket no. Department status
1 sr[protected] waiver permanently closed
2 sr[protected] waiver permanently closed
3 sr[protected] vas permanently closed

How many more customers are you cheating like this? If i had not noticed this, it would have gone for years. Fleecing money off of your customers? Have you no shame? I have raised the issue in national consumer helpdesk (Complaint number: 1074210) regarding this issue as we'

Regards,
Kartikeya rama

Took act connection on october 2018 and since then have not got the speed for which i am paying.. After multiple complaints and follow ups with customer care they have asked to change the router and took money in december and since then m following up for my new router for which payment has already been made and act doesn't bother to cater to service to there customer at all. Even requested for discontinue the services they were failing to keep up to there commitments made again and again, still no response from them. Today again after placing call about net issues, new router and disconnection of services and representative transferred called to nodal officer named naveen and still he as well gave the same old story telling and asked for more time. So overall act are unable to cater to service, taking additional money and not providing the services and not even ready to pay back the money or letting customer discontinue there services and just making us to follow up with no resolution yet to the issue causing from almost 3 months.

In oct my connection is broken till now dec 28 there is no support from team beam or act fiber what it may be bla bla. There is service has going to be bad. No even tried no of times reach on [protected] is. There they taken complaint but no work on my compalint they giving fake promise for the completion of work there is no response and another person called for support and the person called fake person giving another promise for solution and telling not to complain about company

After i disconnected from act fibernet i was charged money for the next month which was deducted automatically from my credit card.

After complaining they said they can only revert the money back to my act account and from there to my credit card. They asked me to contact them again after a few days for reversal to the credit card account.

On the second call the customer service exec told me that reverting money to credit card or anywhere outside is impossible

I have account act fibernet in coimbatore. I have paid my monthly subscription payment via act app, through amazon pay payment gateway. Unfortunately payment is not updated on my account and account is suspended.

Further i have generate ticket with act and each time its getting closed without any prior update. My ticket no as follows
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]
Sr[protected]

This is happen in 10 days. Which means i made payment on dec 16th and now dec 26th. Still my account is suspended and i have not get any service.
Moreover i need to pay for complete one month payment for next month for not getting service.

Thanks act for your excellent service and time to go out with other service provider.

I have raised the service requests for ether disconnection of act broadband umpteen times for 10 days. Customer care promises each time that will be disconnected within 2 days. But nothing has been done. I have subscribed for one year in july 2018. It is valid till september 25, 2019 as i have paid more than one year subscription. Please disconnect with immediately and refund the balance amount.