ACT Fibernet Complaints & Reviews

Hi,

It's almost 10 days, installation not done yet, worst customer care, every time they promising will happen in 48 hrs.

Nodal officer team also worst, even they on prioritizing or escalating the issue.

Their escalation mail is bouncing, [protected]@actcorp.in not working which mentioned on their official website.

ACT team behaving irresponsible towards customers, hopefully, JioFiber will start soon then at least ACt team will wake up.


Account number:[protected]

Hi

Requested act for new connection.
Without proper availability information sale person collected money.
After so many follow up with customer care, concluded its not possible for connection. Both parties and agreed and requested for refund amount on 20 feb 2019. Till now i dosent received any rupee.
Refer sr[protected]

Conclusion is act fiber collecting money from people and running business on interest and customer care people, no idea about the process and system.

Act need to explain with they are taking so much time to return back money. I feel its a scam.

I have paid the amount due on 3rd march. But still the amount is showing due. Transaction made through sbi debit card transaction id is 'pt[protected]' amount is debited from my bank account. I have complained but no reply from the act tv nellore office. My act registered mobile no. Is [protected]. Act account number is 11885344. Please do the needful. Reply as soon as possible.

It has been 14 days since i raised a shifting request to new location, but there is no response from act team, not sure if any one is available for customer support. I have tried all the alternatives to contact them but there is still not even a single response, i did'nt expect these kind of behaviour from act team.
Relocation request: sr[protected]

Subscriber id[protected]

It is registered under the company 'nest away', and i used to stay in a pg provided by the same company till nov, 18. However, since march i've been getting continuous calls and messages from the act customer care executives regarding bill payment for the month of feb 2019, even after explaining numerous times that i have not been using their services since i don't stay there, they need to contact appropriate customer regarding the same, the customer care executives are not taking any action, and i am receiving 10 calls on a daily basis, also threatening to take legal action against me.

Please help me from this harassment

Act team have literally blocked their customer care number.

More than 48 hours complaint raised but nonone has attended to the issue.

When finally reached act care they said they will connect to supervisor and then disconnected the call.

Poor service : when checked almost 20 + connections in building is affected and act is showing neglegence to come forward and address the issue.

I have cleared all the pending dues and mailed for closing the account. Still in the app it shows bill due for the current month. I have already cleared payment of previous month and asked for disconnection.

Poor customer service. They don't understand what the customer is saying. How is the account still active if i have asked for disconnection and there is no usage for the current month.

Please close my connection and fyi there is no due from my side. I am not going to pay any money for the current month

I am supposed to receive compensation as act people have set up a connecting box which takes up some electricity. I have tried every means but they seem to not care. It's been a year since i have started telling them this problem. I have informed their customer care about the problem and was only greeted with empty assurances etc. Same went on i even sent a mail which was not responded.

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Broadbandbeam telecom / act haven't recieved user id and password after full payment 15 days ago
Beam telecom / act — haven't recieved user id and password after full payment 15 days ago

1 review
Manikonda, hyderabad, hyderabad district, andhra pradesh, india
Rs rsiddhartha on mar 8, 2019
Submit a complaint
My act user id[protected] has been paid for 6 months on 21/02/2019 by an amount of 7000₹. It has been 15 days and my installation hasn't been completed yet. I haven't got my username and password by email or sms which is ridiculous, despite router being installed. All the service man act like they are not bothered and behave rudely by shouting at us when we try to ask questions. Every single person from mr. Praneeth kumar who sold us act fibernet to the office in banjara hills, everybody reply that they can't do anything and behave as though none of it is their concern. I plan to go to the police station and complain since such companies only want to take customers for a ride and are least bothered about improving their service or atleast even talk to them.

My act user id[protected] has been paid for 6 months on 21/02/2019 by an amount of 7000₹. It has been 15 days and my installation hasn't been completed yet. I haven't got my username and password by email or sms which is ridiculous, despite router being installed. All the service man act like they are not bothered and behave rudely by shouting at us when we try to ask questions. Every single person from mr. Praneeth kumar who sold us act fibernet to the office in banjara hills, everybody reply that they can't do anything and behave as though none of it is their concern. I plan to go to the police station and complain since such companies only want to take customers for a ride and are least bothered about improving their service or atleast even talk to them.

I have been a customer for 15 long years of act digital tv. Now i have been experiencing very serious problems. The company is not able to implement the new terai regulations and provide service to the customers.in february rs.360/ for the channels i selected. I want to stress that although the firm collected the money and selected the channels in their printed sheet, no channel was activated.in the month of march 2019, mr. Saravanan collection comes on 6-3-2019 and asking for another rs.200/- i refused to pay him. Later when i checked act website. I need to pay only rs.126.40/- which i paid on line and obtained the acknowledgement. My customer id is 10041402. Inspite of all this i am not getting the channels of choice namely, news 9 english, wion, sony bbc, discover, nat geo, 9 malayalam channels. I have sent mails to the nodal officer. Nothing happens. Both mr. Mukesh and mr. Sarvanan are not responding and kept their phone switched off.

Invoice for next cycle has already been generated and is due for march 15 but i do not want to continue the subscription. Kindly cancel the subscription as i will not be using it after march 15. I will not be using the account for sometime so i would like to cancel the next subscription.

I have sent a mail as well as called customer care but there has been no response.

User id:[protected]

All tv channels stopped becoz of govt rule, we took a print from new channels from trai official page and gave them but they said u must wait for march 31st and u would get your channels back till march 31st, but we didn't get our channels, they don't respond to us, calls never connect to them, this is an irregularity to respond to public this is not at all correct please inform us to respond us sir thank you

On 2nd march 2019, i had requested for new internet connection at my flat where sales person came and asked me to pay 6 months fee. He told installation will happen on sunday (I. E on 3rd march). But till 5th march, there was no response from their side. Only 5th march evening, a guy came in and did the wiring, left off. Still there was no connection and no body is properly responding.

Hi team,

I opted for an act connection on saturday (2/3/2019) with id[protected] believing in the services provided by act in the city. But till now my installation is not completed and there is no proper response from the salesperson to whom i paid the amount for 6 months even after requesting multiple times. He is not attending my calls and behaving in an odd manner. Please find the sales executive srikanth ([protected]), ([protected]) and the installation guy ([protected]) numbers. The response of these guys is hopeless and worst.

I raised a ticket with number sr[protected] but still, there is zero response from the past 24 hours.
Please suggest me how to proceed further. I paid 6000 rupees for this and now there is no response. I would like to complain about the irresponsible behavior of the team and the act.

Thanks,
Sudhakar
[protected]

Internet connection is not working and inspite of raising so many complaints, they keep closing and reopening a new complaint, but have not resolved the issue for weeks now.
Everytime you call the customer support, they say they have raised a complaint, and will be resolved in 24hrs, but after 24 hrs, someone calls and say, please check now and they close the complaint. But when checked and not working, we call back, they close the existing ticket and reopen a new ticket and say 24hrs again. This circle continues, but no one ever visits house nor resolve the issue.
Account number[protected].

Hi,

I am really fed up that i came across act corp. I took a prepaid connection last year, once the connection got expired i was getting calls to pay arrears for using your connection past the prepaid time and you customer care personals were very rude and not giving proper reason for arrears i have to pay. Then any how they tortured me everyday by calling and pay the arrears and i payed and settled by paying around 1000/- rupees. And now all of sudden i receive smses to pay bills. Please assess the situation and take necessary action.

I have concerns:
1. After taking prepaid connection why should i end up paying excess amount 1000/-, anyhow i paid this.

2. Even after prepaid disconnection settlement. Now you are sending bill every month. Why should i pay bills even after disconnection.

Regards,
Chandra

I sent a request to disconnect my connection on 13th february 2019 (I wanted to stop my services by 28th feb). So they asked me to send a mail two days before the day i wanted my services to be stopped and promised that the services will be stopped within 24 hours of receiving the email. So i sent the another mail on 26th february 2019. But they didn't disconnect and now i have been billed for the month of march.

I have requested act fiber (Bangalore) for new connection (On 1st feb 2019 for 6 month plan rs 8406). After completing all the document process, they didn't reach out us for the installation. Even though ups and all other settings were available at my building. So, after 5 (4th feb 2019) days we request to refund the amount and they confirmed that they started refund but till now (28 feb 2019) they didn't refund the amount.

I am using act cable network, which they have subsidised to local operator named v. M cable services for my area. As per the latest trai regulations, i asked them the list of channels to select. They have been delaying since one month and not attending the calls of late. At last i caught one of the local agents of the agency and confronted them. He called his manager and asked me to talk. He says i need to pay the bill for the month or discontinue cable services. I asked him to take his dth box return my money, he said he would not do that and asked me to do whatever i can.