ACT Fibernet Complaints & Reviews

My name was k.balusankar, my user id[protected] I was act subscribe last[protected] on wards internet was not coming I had raised complaint on 17th on wards still now not had taken action i had call to the customer care his name was Srinivas his was saying with in 24hours it will taken action but till now it was not taken action everyday (18, 19, 20) I was calling to customer care there will say within 24hours ther action still now not taken action, but today I call customer care I had serious taken of your box I will switch off power connection, today executive(name: balaji phno:[protected] had call to me say please tell my address and asking what you problem? I say executive I was in office please come evening after 7clock after 7clock I had call to executive he say that he went another unit and I say I will pay for over duty I want little bit emergency that executive say that he will not come on emergency also do what you can do reckless answer this worst performance of act internet service, reckless executive, false customer care service

I have applied for the act internet services, and paid the amount on 10/11/2018 to their executive but they have not given connection to me but connection activated..

After one week 15/11/2018 i asked for the refund the amount which i paid because they have not given connection.. Then i came to that my connection is activated it need to be disconnected.. I asked to take a request for disconnection on same day but they did not take and after following up (5 times) with customer care they have taken it as disconnection request (4/12/2018).

After one month also they have not paid my amount and every time they are telling give us some time..

Complaint numbers: customer tickets with act customer care;
19/11/2018 : [protected]
21/11/2018 : [protected]
21/11/2018 : [protected]
04/11/2018 : [protected]
Please help me in this regard..

Regards,
Sagar advelli

I have made a payment on 13th of this month, Since then wasn't able to use the internet, it's been more than a week now, I've been calling the customer care they just come up with some lame excuses saying they gonna send a technician to take a look, but they won't, I've been requesting for a refund they say the concerned department will process but still no action has been taken against it, Please someone help me get my money back and I never gonna use this fibernet anymore pathetic customer service and worst fibernet that I have ever seen.

Username - vijayrajagopal
Location bangalore
Area begur street

I have the internet connection from 21st November 2018 and its not been a month and the bill is showing more than 2000 rupees. The plan I opted was 749 rupees plan and the gst charges is applied more than three times making the bill a huge amount. And it is showing a due amount of 3000 rupees. Why will there be a due amount if I paid for a month and it's not been a month.
Please help me with this problem.

Hi,

We have taken a new connection in November last week, and internet is working for 1 week since December 4 we are seeing connectivity issues. I have raised 4 complaints till date.

So it has been 2 hell of weeks I had to struggle with ACT customer care.

The first 2 complaints were closed saying loose connection. The third complaint was closed saying permission issue for box and took 4 days to resolve. I dont understand if you have permission issue why did you not resolved this with in first shot before giving connection and taking payment from us?

The third connection has been closed saying box replaced and connection working. But still connection is not working!!! Every day I am ending up calling your customer care and just getting a response saying we will resolve tomorrow.

You wasted my time and money.

When asked to cancel the connection and refund entire amount you are saying we cannot refund!! we will resolve?? I dont understand how long it takes to resolve.. And I dont understand that why you cannot refund the amount if the problem is created by you???

The worst customer service i have ever seen.

I asked for disconnection on sep 10 2017 and i was out of country for 2 months. I came back on nov 7th 2017 and requested for reactivation by paying an amount of 912 which was showing on act app.

Later again dec 1st they generates one more bill of 2122 and when i raised concern of billing on dec 13 thy dosconnected my connection and upon multiple follow ups with customer service also they are nor reactivating my connection and not resolving my billing issues.

Because of their problem i have to be at office late nights as i dnt have internet connection.

I want to file dispute against them. Worst customer service and for wrong billing.

Pleasr takr this forward and help me.

Complaint numbers is raised which they are closing by themselves without even intimating us.

Below are the ticket details that i have been raising since the month of aug-2018 and the issue still remain unresolved even after assurance provided by you on 12th dec.

Issue - power discount has not been provided for 16 months (From july 2017 to oct 2018)
Reported on - aug 2018
Status - unresolved
Tickets opened so far

17 oct 2018 - [protected]
17 oct 2018 - [protected]
15 nov 2018 - ticket no:sr[protected]
15 nov 2018 - ticket no:sr[protected]
15 nov 2018 - ticket no:sr[protected]
18 nov 2018 - ticket no:sr[protected] reopened
10 dec 2018 - ticket no:sr[protected]
10 dec 2018 - ticket no:sr[protected]
12 dec 2018 - ticket no:sr[protected] reopened
12 dec 2018 - mail to nodel officer (Phone was always busy)
12 dec 2018 - ticket no:sr[protected] reopened
16 dec 2018 - ticket no:sr[protected]

Also, i have been charged for late fee payment on the incorrect invoice sent in last 2 months. This is not fair!

It's so frustrating that customer support is not equipped to help and the team responsible has not taken the corrective action.
Everytime a ticket has been opened for this issue has been closed without consent and fixing the issue. I've tried calling the contact number of a nodal officer like 100 times but its always busy.

Account #[protected]. Above said account was in annual subscription mode and the amount for 1 year was paid in july. I decided to discontinue due to service related issues and the connection was disconnected on 30th of october. Act fibernet didn't refund the balance amount which is around 8k rupees and no updates from them even upon regular followup.

I have been making calls to them everyday since then but no update from them.

I was a customer to them for almost 10 years and and referred almost 20+ of my friends. Now i regret.

Sriram
[protected]

We have paid for the new act connection on 7th december, 2018. But till now it is not activated. No proper response any personnel in the company. Made complaints daliy regarding this issue. They say within 24 hrs action will be taken. But no response for the past 10 days. Very poor service. Sales persons stood in queue immediately after i made an enquiry. They were very fast till i paid for the connection. But after received payment, i had to call them for installation. They got the password from my mobile even before coming for installation. I didn't think that these people will be so irresponsible, otherwise i would not have revealed the password.
Now they say that my connection is working good. But it is not yet installed.
I dont understand whats going-on...
Very disappointed with act internet fiber.

I requested for a new act fibernet internet connection on 4-dec-2018 and 5-dec-2018 got sales call and committed me to activate the connection in 30 mins.
I chose act because i was a old customer i was fine with internet service however the customer support / call center was pathetic.
The sale person visited my house, collected the document and installation and monthly subscription charge from me and later on no update about what is happening to my request.
I was calling customer care they don't even what is the status, call hold, divert, kept on waiting, metal harassment.
I asked for resolution and commitment from support personnel they don't even know when they were able to connect or not able to gave me a committed dead line for the connection.
With endless follow-up and wait over 10 days i lost hope with act corp and decided to quit.

Now i decided to not go with act and asked for a refund, logged a ticket on 12th dec 2018, since time no response from.
Asking me wait for 15 days, the act from act is like stole the money and again you customer wait.
The customer care is so careless and rude don't bother a customer, now i need my money back.
If act left some ethics return my money back asap.

A/c #[protected]
Ticket raised for re-fund : sr[protected]
Mobile no registered : [protected]

My user ID [protected]@gmail.com and registered mobile number [protected]

I have been continuously complaining about the discontinuation of the service and breaching the contract between us.

Escalation incharge Ms. Laxmi advised such disturbances in the domestic services are very often and expected, advise to take corporate connection which is against to the TRAI policies completely.

.
No one can take a benefit unjustly. Beam network is charging including the no service days from the customers. We, the customer subscribed with various services such as online channels, media providers, apps and loss to discontinued communications are just with the fault of your service and request to empower the right to collect the damages from company as you are completely liable .

This is communicated to customer executives, managers couple of times and no resolution provided.

This injustice is not with me and with all the customers, making your court as platform I request to Beam to provide total charged income from customers, total no. of days serviced, refunds and unrefunded but benefited income which has to be paid to customers or government. This fraud has to be lighted. I request you honor to action this and cancel the licence if possible.

It's been 10days today post registration for the ACT Broadband connection...paid upfront for 6 months 7500/ but still the installation is incomplete. Contacted their customer care and registered several complaints not even a single complaint has been addressed yet. And the worst part is they close the ticket after certain period this is so ridiculous worst service I have ever experienced all my life sick of this...i just want them to disconnect the connection and refund the amount.

I would never recommend ACT to anyone.

Thanks,
Allwin

Plan to be changed from 6+1m to 6+wifi but, no one is responding, sent multiple mails to helpdesk. Blr, nodalofficer. Blr, appellate. Authorityblr
But no response from 4 months and every time i called to customer care they are saying they will look into issue and disconnect the call and close the ticket without resolution.

I have dropped multiple mails to nodal officer but no response and has charged a bill of 2999 for router.

I paid my bill for new connection on 5th of december and till now (More than 6 days) there is no response from act end.
If i call them to know what is the status of the connection, every time they say it will be fixed by the next day. Nothing has been solved till now.
If i ask them what the problem is, they say very lame answers.

Very worst service from act. They are not even updating the status.

Very lately i realised that act fibernet is not offering the speed they committed to... I have had numerous issues with the speed and connectivity. Now i want to disconnect the services. Again they are only prompt in sending multiple reminder messages for making payment 10-15 days before the due date... I make on time payments and had made number of complaints to increase my speed. At least give the speed that i am paying for... Hence disconnecting the line. Please take this issue seriously as i feel act fibernet is not giving the service which initially they used to

I raised a complaint for my connection re - activation on 2 december and act customer care asked me to give 24 hours. After that i am calling them everyday more than 3 times and they are making fake commitments. Two time they lied that they have activated, but the status was same. Request number: sr[protected].
Till today no resolution provided. When you ask you will go for disconnection, they will become rude disconnect ur call. If you want to go for such a mental harassment, please take a connection from act fibernet.

- inspection done for feasibility for broadband connection 28-nov-2018
- payment for 6 months subscription done on 28-nov-2018
- application registered on 29-nov-2018
- technician visited on 30-nov-2018 and informed junction box need to be installed. Permission granted from my side
- no response after that
- multiple follow ups were done from my end
- on 07-dec they informed the connection is not feasible since the switch is full and it takes 30-45 days. They offered to refund my money
- i am demanding them to refund with penalty of rs. 10000 for breach of trust.
- act is not agreeing to pay penalty.

Account number:[protected]
Ticket number: sr[protected]

Respected sir
With reference to my account number [protected] account holder name Tinku Kumar Ray bank name state Bank of India polo branch Shillong send amount of Rs 20000 from account number transition ID NUMBER UPI Ref no[protected] on 03 December at 1358hrs in Canada bank account number[protected] name of account holder is Raghubir Prasad .
But still amount not credited on that account.
Sir please resolve my problem as soon as possible.

I raised a request for a new connection of ACT Fiber net, one of their executive came to collect documents and took the payment for three months and said i will the get new connection in 2days.after two days i started calling him and he is not reachable, and at last i was able to connect and asked asked about my connection he said he will do by EOD .after sometime i again called him and then now he is saying that address proof is missing in the documents and asked for the aadhar card or rental agreement. i said i don't have both he said he will get back to me after some time.
i was trying to call him from the next day and evening he lifted the call and said that connection cannot be provided because of no aadhar card.
i then called the customer care and explained the same thing, customer care executive said that i can give a declaration saying that i dont have a aadhar card. now i again called the executive and said what customer care has told me now this executive says that customer care people are wrong .

the executive earlier asked me the documents which i provided and after collecting the documents and payment he never called me.i used to call him for everything

I raised a complaint for disconnection on October 30th as i am leaving Hyderabad.. So one executive came for re-verification and told that pay the bill and we will disconnect the internet. They didn't do that. And we paid bill in November unknowingly for November. they have sent bill for December. so i called the customer care. now they are blaming me how will u pay the without using. still the internet is not yet disconnected. also Now when we are asking for refund, no one is responding properly now.