ACT Fibernet Complaints & Reviews

I am S.Jayakumar ([protected])from chennai. Earlier I have requested for act deactivation and refund to you . As per the request you have deactivated my act successfully. But refund amount is not received yet. For the past 1 month am following you people. But you were saying like you approved the refund request and transferred the money to my account which I sent. But I dint get any credited money. I need it immediately. Fed up with calling...

Did two transations for wifi router in mar-apr 2018. Paid rs.2999/- as i was told that present router with me does not support the speed i have.

Until now these ppl have not credited this money into my account.. Cheating public n swallowing our money.

Oct 1 my existing plan expired. From oct 14 i have called useless customer support executives like alex 14 oct spoke for one hour. Promised that money will be credited...

I have raised a request for relocation of my broadband connection on 12th oct. Have been provided with a representative contact number for completion of my address relocation. There is no proper response from any team member (Tried contacting couple of team members, nodal officers and customer care executives) it's been 12days since i raised the complaint and no resolution has been provided by the teams. Request an immediate action on my...

Sir
I have been using Act Fibrenet at my residence D Block Janakpuri New Delhi. I have taken and paid for annual subscription plan. For the last almost one month the connectivity is interrupted on daily basis for about 03 times in a day, each time for minimum three hours. I registered many complaints through their call centre, app etc. Every time its ticket opened and next day closed without any resolution. I escalated the issue by...

Id[protected]

I have had no internet for the past 6 days (And i stay in ulsoor, bangalore, where you have a lot of connections!!) and i'd raised a complaint on the 16th of oct (Tuesday morning). I've been calling your call center every day and, apart from the phrases, we'll get back to you (Which you never did) and we'll fix the issue (Which was never done), nothing has been done. I've now asked for the refund and now you...

Hi

Hope it reaches to someone who solves my issue with the most hyped act fibernet.

The solution they provide for any issues with connectivity, billing etc is very pathetic. They don't have the common sense to get the issues fixed immediately. I use internet to work from home. When i do that sometimes the internet disconnects, if it connects the network will be very slow. They claim themselves as "incredibly...

Paid around 8k for connection of 6months service on 8th oct 2018. Concerned person took the money and promised that connection will be done by the next day. He is not responding to my calls and I have raised 3 request in customer care. All they say is connection will be given by EOD. Worst Service ever. No one should take ACT. There is no value for customer. Took the money very promptly. Name - Ankita dash. Location - Bangalore...

Since last one month i had service interruption at regular intervals. When ever i raise the complaint they say it will be solved with in 24hours, as usual ticket is issued according and closed with out confirming whether the problem is resolved or not, every day i have to call them, literally everyday as the same issue pops up everyday... Now that i requested for service termination they r requesting me for a another chance... I said i want...

I have raised 10 complaints in the last five days to act internet. Every time they tell me it will get fixed in 24hrs. But nothing is happening. I am calling them again and again and they are not doing anything.

First, on 10th October around I called act customer care they told me it will get fixed in 24 hours but nothing happened. Then I called them again, they send someone but he couldn't fix it either then again they sent...

Hello sir,

I have taken new internet connection on 5th october 2018 from act fibernet, hyderabad.
They have charged 5585 rupees for 6 months of internet connection.
It worked for 3 days.
It is not working since yesterday. Ie;[protected].
I have been contacting customer care. It isn't connecting for 90% of times.
Customer care connected only once in 24 hours.
I have already filed a...

Last week raised a internet connectivity issue (Ticket no : [protected]) and they took 4 days to resolve it. I tried reaching the support team but never get into the call. I sent mails to support team [protected]@actcorp.in but never get any response. I also included nodal officer and other authority persons for hyderabad location nodalofficer. [protected]@actcorp.in;appellate. [protected]@actcorp.in but still no response. Finally it got resolved.br...

No reply to any of my emails. I registered a complaint on 10.10.18 still no reply, act only send automated reply of acknowledgment. Tried chennai act nodal officer number no use its always busy. I need a clarity whether act charges customer advance amount or not, waiting for their reply. Waiting, waiting. Today 15.10.18 is my due date, only customer has to follow all protocol whereas company like act doesn't follow nor care, whats the use....

Hi i have been a customer for more than a year with act fibernet chennai, i was not having any serious issues but from last month i am facing alot of issues with act internet service providers last week i couldn’t use my internet for 4 days i kept on calling the customer service team in chennai the nodal officers in particular on the second day they told me that they were laying some cable so it will take 24hours i waited, 3rd day evening...

Without even providing a connection (Not even a single cable was laid), i am billed.

I had requested for a new fibernet connection on 1/09/2018 (September'18). The act sales team has collected rs.1297 by check from me & assured to provide me a connection within 3-4 business days. But the connection was still not provided even after two weeks. Whenever i speak to the customer care or the nodal officers, either they say that...

I have this delact bronze connection of act since april'2018. I am facing frequent disruption in services specially it goes off on an evening before a holiday. And then their maintenance team is not available in till next working hours.

It normally takes them more than 16-24 hrs to restore.

I wrote to their nodal officer as escalation, from where i got pre-printed reply, that now your connection is restored,...

I never imagine act customer service will be this much poor service...

I escalated a complaint against refund for my new connection has not been established in my area. So i raised refund request...

More than 17 days passed still my refund not processed...
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Dear customer, ticket no: [protected] is registered. Please allow us some time to address your complaint. Our team will ensure fastest possible...

Customer - alok belliappa/ david arun

I had purchased a tp link archer c1200 wifi router for rs. 4999/- on 21.09.2018, receipt #: 20180921111212800110168282237477124.

Call 1: customer care - 13.09 - promised delivery in 7 days.
Call 2: customer care - 21.09 - delivery in 4 working days.
Call 3: customer care - 26.09 - compliant raised, support team call back not received in 24 hrs, delivery scheduled...

Twice/thrice in every month there will be issue regarding internet connection and customer people will say that there has been wire cut issue due to local cable guy cutting the cables or tree fall or due to rains etc etc.. Worst service provided by your team. Every time they need 48 to 72 hours to fix the issue. There is no option to get the refund of money if we wish to discontinue your services after payment...

My userid and password was leaked and is completely accessible to customer service agents.

When i raised this as a concern, absolutely no action was taken, infact i was forced to meet the same guy basavaraj repeatedly just to rub their stink in my face.

When i stated, i don't need your service since it is not secure network, agent said no refund, do what you want to do, no refund.

I want full refund,...

I'have taken a new connection in ACT Storm Plan for 6 Months. Installation Completed. ACT Homepage appeared, Trying login it's showing "Unable to Login, Please contact customer care". I have called Sales Team, Installation Team, Customer Care, Nodal Office, Appelate Authority, Customer Care & Helpdesk. No one is resolving the issue. Atleast they are not even to answer the call. I am requesting refund.

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