ACT Fibernet Complaints & Reviews

Hi i have been a customer for more than a year with act fibernet chennai, i was not having any serious issues but from last month i am facing alot of issues with act internet service providers last week i couldn’t use my internet for 4 days i kept on calling the customer service team in chennai the nodal officers in particular on the second day they told me that they were laying some cable so it will take 24hours i waited, 3rd day evening i called them still the same answer finally the next day two field engineers came they saw the box near my home and said the issue is with the electrical circuit and the electrician has to come and fix he came in the even he took two minutes to fix it and i was being lied at my face by these nodal officers at chennai by lying to me that they were laying cable.
Either they are not in sync with the engineers or they give a blunt answer by lying to me on my face,
Thank you act for that.

Three days later again the same issue and the same story its now more than 48 hours till now if its not resolved by today i am going to cancel my subscription from act no one can understand our frustration, their office has internet but we the paying customers dont get internet funny isn’t it or should i call it irony, their appellate authority doesn’t respond to my emails he/she is as inefficient as his team i can understand by that their team is the worst they dont know how to handle a customer.

They are regular in one particular part asking the customer to pay their bill i hope they understand only if i have internet access i will be able to pay the bill.

My complaint id from act is sr[protected]

Without even providing a connection (Not even a single cable was laid), i am billed.

I had requested for a new fibernet connection on 1/09/2018 (September'18). The act sales team has collected rs.1297 by check from me & assured to provide me a connection within 3-4 business days. But the connection was still not provided even after two weeks. Whenever i speak to the customer care or the nodal officers, either they say that they've escalated this issue or they just hang up the call. Finally, i chose a better isp & when i requested for a refund, the customer support agents, nodal officers & the local service representatives assured me for a refund within a week. Now, it's been almost three weeks & still when i contact your support team, they just blindly say that i have to wait for another week. 3 hours for collecting the payment from me & more than 3 weeks for initiating my refund? What the hell of a customer support is this?
I would never ever recommend act fibernet to my network/circle anymore.

I have this delact bronze connection of act since april'2018. I am facing frequent disruption in services specially it goes off on an evening before a holiday. And then their maintenance team is not available in till next working hours.

It normally takes them more than 16-24 hrs to restore.

I wrote to their nodal officer as escalation, from where i got pre-printed reply, that now your connection is restored, with out touching upon the main subject as to what action has been taken to avoid frequent disruption.

And within 3 days again the connectivity was lost, we again raised a ticket, which is yest to be resolved even after 16 hrs.

This is one company who attend service only during regular working hours, time to resolve complaints are extraordinarily high.

Their nodal officer is available only from monday to friday during regular office timings only.

Even the customer care is not available round the clock.

If services to not improve immediately, i would be disconnecting this for an alternative service provider.

I never imagine act customer service will be this much poor service...

I escalated a complaint against refund for my new connection has not been established in my area. So i raised refund request...

More than 17 days passed still my refund not processed...
"""
Dear customer, ticket no: [protected] is registered. Please allow us some time to address your complaint. Our team will ensure fastest possible action.
Meanwhile you can use act fibernet app to track your service request - https://is.gd/actapp - act fibernet.
""""

Even if i call to customer service, they will say sales team not approved the refund... More than 17 days need for approval??? Even government offices will done with in this time... Shame on act broadband service...

I need my money very urgently, if any senior person who really works for customer will solve my issue i hope.

Waiting for immediate action...

Customer - alok belliappa/ david arun

I had purchased a tp link archer c1200 wifi router for rs. 4999/- on 21.09.2018, receipt #: 20180921111212800110168282237477124.

Call 1: customer care - 13.09 - promised delivery in 7 days.
Call 2: customer care - 21.09 - delivery in 4 working days.
Call 3: customer care - 26.09 - compliant raised, support team call back not received in 24 hrs, delivery scheduled for 01.10.2018
Call 4: customer care - 03.10 - complained raised, support team call back not received in 24 hrs, delivery scheduled for 05.10
Call 5: customer care - 09.10 - complained raised, requested cancellation & refund, raised escalation with escalation manager who assured delivery by wednesday evening 10.10 or thursday noon 11.10, also registered slow connectivity which was addressed by technical team, support team call back for not received in 48 hrs. Ticket no:[protected]
Call 6: customer care - 12.10 - customer service rep nikita - 13.56 hrs - complaint raised, cancellation & refund requested as i had purchased the router privately from external source. Refused to carry out cancellation, requested for more time. Even after stating that their router was of no use as i had already purchased one elsewhere, she refused to cancel the purchase. Requested to talk to senior team, was informed that they were unavailable. Arranged a call back in 1 hour. Nothing happened.
Call 7: customer care - 15.19 hrs - contact person - samuel sam - refused to provide designation - refused to connect to escalation team quoting unavailability - refused outright to accept cancellation & refund request stating order has been placed. Insisted that i wait till monday for delivery of router, but would not assure delivery, did not assure call from support team till monday. When told that i had had already purchased a router externally due to delay from their end & unfulfilled commitments, finally agreed to take a complaint. This is not a request for cancellation and refund. I could expect a reply in 72 hours, again monday. Ticket no:[protected]

If this is the state of customer care at act & if not resolved at the earliest, i have no further option but to lodge complaint with law enforcement & take them to court. I would also strongly publish my views over public forums.

Twice/thrice in every month there will be issue regarding internet connection and customer people will say that there has been wire cut issue due to local cable guy cutting the cables or tree fall or due to rains etc etc.. Worst service provided by your team. Every time they need 48 to 72 hours to fix the issue. There is no option to get the refund of money if we wish to discontinue your services after payment

My userid and password was leaked and is completely accessible to customer service agents.

When i raised this as a concern, absolutely no action was taken, infact i was forced to meet the same guy basavaraj repeatedly just to rub their stink in my face.

When i stated, i don't need your service since it is not secure network, agent said no refund, do what you want to do, no refund.

I want full refund, i will not use this for anything but trying repeatedly to disconnect and bad mouth act, as it is a fraud service provider and leaks password and userid to everyone.

I'have taken a new connection in ACT Storm Plan for 6 Months. Installation Completed. ACT Homepage appeared, Trying login it's showing "Unable to Login, Please contact customer care". I have called Sales Team, Installation Team, Customer Care, Nodal Office, Appelate Authority, Customer Care & Helpdesk. No one is resolving the issue. Atleast they are not even to answer the call. I am requesting refund.

Client Details:
USER ID:[protected]
NAME: V. VENKATESH

EXPECTATION: INCREDIBLEY FAST
REALITY: WORST NETWORK AMONG ALL THE PROVIDERS.

Irresponsible to Clients, Careless,

I have opted for a act broad band connection and paid amount of rs.7, 427 (6 months rent) on 29-aug-2018 for chennai pallikaranai location. There was no progress on the connection and when i called up the customer care, they said that connection was not possible in my location and registered a refund request for the amount paid. Since then i have called them n number of times but the amount is not yet paid back.

Cusomer account number:[protected]

I paid on act app for the broadband service of rs.1782 and paid the amount via credit card. The connection was not provided due to local issues (Amrutha value apartment, nallurahalli, bangalore).

Since after payment no other process was initiated, i requested for refund in may month. Since then it was i who called the company several times asking for refund and the status. Till now no proper action is taken nor the refund is initiated.

I demand the refund amount along with interest from act since i have paid the amount via credit card.

On sept 17 i paid to act executive, on oct 5th they fixed box in my location, pulled wire to my home. But no connection till now i haven't seen login page in my laptop. Worst service i used airtel broadband, gsn broad band, ticona, hath way. I found act-bangalore is worst not even comparison with others. Every time they will tell ticket created & updated ticket thats it. I am closing my connection (Account no[protected]
Registered tickets

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Hi team,

Act wifi is not working for the past 2 days. I raised a request in act app and i was contacted by the customer care and they confirmed that they will send a technician to my home to check and resolve the issue.

But no one contacted me today (07/10/2018) and i contacted the act customer care 4 times today and every time different person attended my call and i have to explain them the issue all over again.

Now they are saying they will send a technician tomorrow (08/10/2018). If they had come today it would have been better since its a sunday. Now i have to wait for them to come tomorrow and after what happened today i am bit skeptical that whether the technician will show up tomorrow.

Act team, kindly request you to look into this asap. This will affect my day to day activities.

Hi team,

I had requested for new conndection with act broadband on 11th september, 2018. A guy named s charan sent another guy to collect the amount 1250 to provide the services. I was doubtful on the guy but i still gave 1250 rs to him and he promised to provide the services by sept 13, 2018. On 13th nobody turned up, i then called the customer care of act and was told that they will have to install a box which will have electricity generated bill every month. Because it's a rented house and we are allowed to put any box, so we have cancelled the services 0n sept 19, 2018. I again called the act customer care on [protected] to know the status, they told that the services have been cancelled with ref # [protected] and we should be able to have amount credited within 15 days. I have been calling since october 9th, 2018. But nobody in the customer service is ready to help some says t's been cancelled wait for a week's time you'll refund and most of them told me that the account has not been cancelled yet. I requested them to cancel if it is not cancelled yet. Everybody form customer service team is negligent about this and they promise to transfer the call to the manager/salesteam, this team, that team but ends up disconnecting the call and do nothing. I am tired of calling them multiple times a day but nobody is ready to help. I have experienced worst services from act.

I am hoping to get resolution in this forum, please assist me getting the refund from act.

Hi, im a act fibernet user since 5+ years. Recently i dractivated my conection for 3 months. Now i want to re activate my connection. I tried calling to customer team, theres no response from their side. I literally called like 100 time, everytime i called eaither they tell ti wait for the care executive or else busy. Got frustrated by your service. There should be minimum responsibility to note our problems with your service. And there is no option for reconnection in the act portal page. Then how do we need to access? Resolvation takes ages i guess.
Thankyou

Dear act team,

Iam one of your loyal customers. I have been calling to customer care number and nodal officer number from the past three days that my wifi (Act network) is not working, nobody is responded to our repeated calls till now. Samething happened last month for almost four days, i went to act office in mehdipatnam and complained about this. After two days they resolved the issue. We asked about the refund for those days and they told me in the next month bill cycle you will get the discount.. I didn't get any discount on the bill cycle as they said. Now in october same thing is happening.. We are working in it sector and we work from the home. Wifi is must for us.. And because of the issue we are being mentally tortured, as we are waiting daily and checking network frequently as it is coming or not.

Act normally reslove the issue in 24 hours or max 48 hours.. But this time no response at all.. I request you to please resolve this issue on priority basis.. Or else please remove the connection and wave of the bill on which we didn't get the network.. We will move to other company..

I have sent this below mail also still there is no response
Kindly do the needful.

Hi,

I'm very much disappointed with act fiber net this is rideculess

No one came to install WiFi router till this date I have paid the amount on Thursday one week completed they just gave me a mail with ID [protected]
What do I do with ID I lost my project also,
No one responded till now.
If I requested for a new connection you people will give us Ur presence in just like a flash in minutes but if we get any problems no one will bother

So we lost interest in you, so take back your ### cable out and give Ur refund or else we has to visit consumer court and I'm ready to give complaint against you in TRAI also.

All

I would like to express my worst experience i encountered with act fiber net. I requested a new connections on 23rd september 2018 and was promised that i would get the connection with in 3working day however did not get any calls or notification regarding the connection.
So finally on 26th i called, in fact i have been calling every day with out a miss to follow up but the customer service team has provided the same response every time - sir our installation team will reach you with in 24 hr. More over you never have supervisor on the floor for any call escalation and multiple times i requested for a call back from a supervisor but never did i receive a call.
On 2nd of october i made 3 calls the first two reps told me that the installation team had update that the connection would be done by 5pm however upon not receiving any response i called at 4.45 pm and this lady says we are cancelling your connection request as installation team updated that the connection is not possible.
So my point is why did it take 10 days to realize that the connection is not possible.

Lastly please process my refund

Connections in the name of chukila lepcha
Registered phone no [protected]

Act fiber net

Hi team,

I request you to kindly arrange to get the router shifted from ground floor to second floor.

Address:

Axio biosolutions pvt.
#541, 5th main, 16th cross, indiranagar 2nd stage, bengaluru, karnataka 560038
Ph: [protected] / mr. Harish - contact person

Do the needful at the earliest.

Account no :[protected]
User name : 11344498
Reg phone number:[protected]

Dear team,

Ticket number#[protected] is not resolved more than 48hrs.
Everytime periyar nagar support team is closing the tickets without providing proper support to customer.
I am totally disappointed with current act fiber connection and their support staff (Response from them is very horrible). Support staff's are not speaking professionally. Day by day connection performance is going bad.
I am afraid that i may not continue with act anymore.
1) connection availability is not good after my renewal to 12months
2) connection speed is bad w. R. T wifi 2g and 5g.
3) wifi gets disconnected frequently
So far no permanent solution given to customer and closing the tickets within their sla time. Support engineers are concerned about closing the tickets before sla than resolving the issues.

I am feeling now bsnl and airtel gave better service and support than yours

You will start losing customers if this is going to continue further.

Regards,
Venkatesh r

I have already informed the person who comes to collect the internet bill that i'm disconnecting the service. It has been almost two months that i have disconnected.

On date 29/09/2018 a guy came and reactivated my service as i wanted to reuse the service. But the due bill is showing 1680.72.
Please look into this matter. I cannot pay for something which i have not used.
I tried contacting customer service but they are always busy. I have also dropped a mail to [protected]@actcorp.in.

Also i want to disconnect my service its too much.

My act a/c number is[protected].