ACT Fibernet Complaints & Reviews

I paid 1729 rupees for new act connection in chennai on 13 sep 2018. But still i didn't receieved any connection till today. Customer care says engineer will call you daily but no one reached me for connection i attach my receipt here.I have been waiting for 4 days. the person who came to me for documentation says I don't know about connection .please solve the problem...

Date of incident 14th sept 2018
Client no [protected]
Account no :[protected]
User name :[protected]

I have been informed by customer care for document submission and i completed that but after that there is no call or contact from act.
I tried calling customer care, initially they said my connection transfer is scheduled for saturday 4pm
Next time customer care they said that in their...

Sir,
Who ever this is please take action right now to refund my money of rs. 3112/- immediatly. We have suffered a lot o[censored]nnecessary tentions because of your un incredable service. We are totally fed up with your reasons as well as your false promises. As we have not got the internet for even a day pay my money in full immediately and please don't do this kind o[censored]n professional activities with anybody else. My disconnection ticket...

I've paid 7077 /- to an act sales manager named mr. Mahesh for a new broadband connection in radhareddy layout, doddakanelli, bangalore on 24th august, 2018. My reference number for the application is caf no.[protected]. I didn't receive the broadband connection till today. Noone came to my house for installing the router. After payment i've been trying to contact mr. Mahesh for over a month but he's unreachable or sometimes ignores...

Ticket no [protected]
No internet connectivity since about a week.

Completely unresponsive and pathetic customer service with no replies or actions since last 5 days. After the 1st day they are not even receiving calls or sending any updates.

On 1st day, which was a weekday, we were told someone would be sent to check. I skipped office but no one came, and there have been no new updates or actions till...

Dear team,

I am really upset with the way act is working, because, you people send reminders so judiciously, demanding customers to pay bill on time, but you are failing to provide quality service. Every month i am losing 2 days of internet because of lack of connectivity. Its really painful to experience such things.

None of your customer executives are taking calls in your so called customer care number. Its...

Dear team,

I am unable to receive internet in my router. Seems to be wire was disconnected at connection box. Power box is near to home construction going on. From today morning onwards i am not receiving signal. Please check and rectify.

Best regards,
Murali
Dear sir,

Yesterday night i sent complaint mail internet not working. Till now no one responded on below mail. Tomorrow...

Hi
My registered mobile number is [protected]. I have no internet connection since 5fays. The customer care is not helping.
They are helpless. Only thing they do is give false update and they are not aware of any update of the issue. They'll say the call back will be arranged but on the ground there is no work.

Request someone to please look into this at the earliest....

This is an automatic email confirmation to inform you that your ticket number [protected] has been registered.
Account number is[protected]
Userid is[protected]
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket priority: higher
Ticket status: pending.

This email i got it from act fibernet. Complaint raised at 10-sep-2018.
Its almost...

Its been 15 days act is not able to correct my internet bill which has 650/- extra for no reason. I've calling them every day and have been given the sla of tomorrow. Every single day.

Who can i escalate his to? How can we get it sorted before they turn off my connection for not paying the bill?

Ticket number: [protected]
Mobile: [protected]...

I had paid my bill on 16 th august 2018 by upi payment gateway upi no :[protected] they have disconnected my connection since 19 th august and now keep calling every single day harrasing me for payment, i have already contacted my bank and got it checked n number of times they say it has been successfully done. I have already sent my bank statement to acts emails consecutively but still no sucess...

I applied for a new broadband connection (New account no.[protected] and the executive, mr. Mohd aslam khan called me on saturday 8th september 2018 and told me he is unavailable now and will meet me on monday. He told me not to accept any other executive's call for a new connection (A - max 425). I waited till monday and called him. He came and took the money rs. 500 in cash for one monthly bill and waived off the installation charges....

I have disconnected act broadband and requested for refund. since this is just the start of the month. CUSTOMER CARE told to send an email to tnfinance.[protected]@incredible.actcorp.com with the account details. I have not got any confirmation or acknowledgement for the mail sent. could you please confirm what would be the next step and when can I get a response for this??...

The company has installed a box for the connection of internet, to issue internet connection to their multiple clients and that box require electricity 24x7.
And for that fraud activity no compensation has been provided by company.

"very poor service"

"zero customer satisfaction"

Complaints tickets are being closed without resolving the issues....

I raised a complaint on 7th September at 11am
(Ticket no: [protected]) and I was told that the problem would be resolved by maximum time 24hrs.
It has been 4 days since but still the problem has not yet been resolved.I have been calling customer care daily and they keep saying it would be fixed by that day but nothing has happened yet.
I have been a act customer from past 5 years and this is the first time I am regretting...

Have been act customer since the days when hr was beam, though customer service was always bad, somehow the speed was awesome. Now from last 2-3 weeks i have been facing connectivity issue acth almost no internet during this time. I bought a plan for 1200 rupees as i am required to work from home, but with no connectivity, had to keep going to office. The worst thing which i don't understand is how could act charge complete amount, instead...

From last couple of weeks i tried to login to my account, but could not as the web page is saying you are login to other network. raised the complaint several times along with mail communications, but not solved.

it is creating the problem in paying the bill. However the payment can be done through the app, as informed by the customer care. But why should i require to down load the app. several app, it makes the phone speed...

Two months back we've got a new connection. They set the general reset date of data on 2nd of every month but did reset it earlier. When i tried to contact them they are not at all responding. I even tried to contact them by registering for a new connection. As it was for a new connection they responded quickly. But when i said it was about an issue they simply said we are transferring the call to technical team and hung the line. Feeling...

Internet not working for more than 2 days.
Problem not resolved.
Only ticket no given.
No representative came to resolve the problem
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.
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.   replace all...

We paid money for 6 months for new connection on sep 2nd but till now we did'nt get call from act team we contacted many customer care persons, nodal officers and hyderabad act employees but they are telling tomorrow we will check ...They are telling from monday to till now we given compliant to nodal officer and appellate authority through mail we are not received any reply from their employees.But we don't know whom to be contact persons...