| Address: Bangalore, Karnataka, 560067 |
| Website: www.actcorp.in/roi-campaigns/actfibernetbangalore2/?utm_source=Google&utm_medium=CPC&utm_cam |
Hi team,
I had requested for new conndection with act broadband on 11th september, 2018. A guy named s charan sent another guy to collect the amount 1250 to provide the services. I was doubtful on the guy but i still gave 1250 rs to him and he promised to provide the services by sept 13, 2018. On 13th nobody turned up, i then called the customer care of act and was told that they will have to install a box which will have electricity generated bill every month. Because it's a rented house and we are allowed to put any box, so we have cancelled the services 0n sept 19, 2018. I again called the act customer care on [protected] to know the status, they told that the services have been cancelled with ref # [protected] and we should be able to have amount credited within 15 days. I have been calling since october 9th, 2018. But nobody in the customer service is ready to help some says t's been cancelled wait for a week's time you'll refund and most of them told me that the account has not been cancelled yet. I requested them to cancel if it is not cancelled yet. Everybody form customer service team is negligent about this and they promise to transfer the call to the manager/salesteam, this team, that team but ends up disconnecting the call and do nothing. I am tired of calling them multiple times a day but nobody is ready to help. I have experienced worst services from act.
I am hoping to get resolution in this forum, please assist me getting the refund from act.
customer support has been notified about the posted complaint.
Oct 07, 2018
Updated by hrk0784 Hi Team,
I had requested for new conndection with ACT Broadband on 11th September, 2018. A guy named S Charan sent another guy to collect the amount 1250 to provide the services. I was doubtful on the guy but I still gave 1250 Rs to him and He promised to provide the services by Sept 13, 2018. on 13th nobody turned up, I then called the customer care of ACT and was told that they will have to install a BOX which will have electricity generated bill every month. Because it's a rented house and we are not allowed to put any BOX, so we have cancelled the services 0n Sept 19, 2018. I again called the ACT Customer Care on [protected] to know the status, They told that the services have been cancelled with Ref # [protected] and we should be able to have amount credited within 15 days. I have been calling since October 6th, 2018 . But nobody in the customer service is ready to help some says t's been cancelled wait for a week's time you'll refund and most of them told me that the account has not been cancelled yet. I requested them to cancel if it is not cancelled yet. Everybody form customer service team is negligent about this and they promise to transfer the call to the Manager/SalesTeam, this team, that team but ends up disconnecting the call and do nothing. I am tired of calling them multiple times a day but nobody is ready to help. I have experienced worst services from ACT.
I am hoping to get resolution in this forum, please assist me getting the Refund from ACT.(making correction)
