ACT Fibernet Complaints & Reviews

I am an act network user from chennai. I want to shift my connection. I was informed that the connection is feasible at the new location and also it will be done within a week. But there is no proper response in spite of calling the customer care n number of times and following up. Now that a week is over, they keep telling me, that my request will be prioritised and action will be done on the following day. I keep waiting for them but no one shows up.
Kindly solve this issue and do the needful.

Regards,
Senthuran v
Registered mobile no.[protected]

I have made the payment today, but my ACT account is still in suspended status and no is attending my call from ACT...and when I tried to open a case with ACT via the app, it is again asking me to make the payment . I have severe issues with ACT fibernet as they brock my cable connection last time while they were trying to fix another connection issue I had lodged.

Account ID[protected]

Hi team,

My internet has been down since 5 days & is affecting my business greatly. I have been contacting your service number everyday and being provided false promise that the service will be up everyday. Here i am, frustrated & disappointed completely with act (Which is supposed to be a leader in internet service in india!)

I need my issue to be taken care of on priority to avoid me applying for disconnection & taking a legal route against your company, besides creating so much bad reviews & ratings everywhere (Very easy for me since i run a digital marketing training institute)

Regards,
Angry (Madhav g k)

Dear act,
I booked act 100mbps on 27th october user id :[protected]. Through your website on the same day sales person mohan come and collected rs 8202 by cash and assured me within 4 days connection is given. After 4 days no one come or contacted me. I called sales person he never picked the call. I called customer care they now saying no fesibility is there in your area. So i asked for refund. They assure me you will get mail asking ur bank details within two days after which it takes 12 days to refund. I never get that mail. I called cust care for more than 16 times they all like a tape telling same story again & again. I raised tickets many times ticket no: [protected], [protected]... They all are closed without resolving.

At first i am very happy when i'm booked now i feel very disappointed & lost trust in act.

It's been 27 days i still don't get my refund. Please refund my money.

Sent from my iphone

Sir, i had a new connection ur people came and installed it but instead o[censored]sing s new wire what they done is they used my wire of d2h connection but now after installation when we on our tv the picture quality was black and white after several complaints to act customer care each time different people came and inspected my tv and finally they told me that there is a problem in the tv and i got checked by the technique but the tv was good. The technique also dorgged me saying that the mother board is gone and charged me after repairing again it was the same problem then the act people said that they refund my amount not yet being done apart from that they have also destroyed my d2h dish receiver

I have been calling act for shifting rquest since 10 days... They always say they are submitting the request and you will get a call in 24 hours.. I always wait for that time to come and now i have shifted to other address and there is still not any response.. I have taken a 6 months plan.. And there are still 3 months remaining.. I dont know what to do whom to talk whom to complaing i am just pissed off with this company..

Giving a false bill for services which is not applicable for me. Upon multiple times giving compliant on phone call and through mail, i get a response saying it will be closed. But they will close the ticket but not the issue. I am being tortured with their messages and mails that i need to pay some amount for the services which iam using. That service is free for me as part of the plan. I want this issue to get resolved and i need the compensation for the same for my time and energy spent.

Refund not processed even after refund policity period (45) is completed

Act fiber user id:[protected]

Requested for new connection in the month of august, they recieved the money in same month august 15th. Post one month they said no service available in my location. So refund initiated 50days back. Still now refund not processed.

Plesae help. Its pathetic service and my money and time both are getting waste.

This is yash here from chennai. I have received a bill of rs.3024 for my connection whereas i had changed my plan to rs.899/month. I have the confirmation message also for the same. When wanted to know the reason behind the same and tried contacting the customer support, the only response i could get is the network i am trying to reach is busy. I have almost tried calling 20-25 times and got the same response. I want an immediate response on the same or else i would be filing a case against act on the same.
You guys promise of 100 mbps. Have complained about the same also so many times. But again the same story. The maximum speed i get is not more than 30 mbps.
I hope the people handling complaints on this page take it seriously and take some action on it and provide me with a solution if not will meet them directly in the court.

Hi,
My name is rajesh vanga, from last month i raised a request for new a beam connection, the executor came and collect my proofs, till now they didnt give any connection, when i cal act customer team they told within 24hrs wil slove the issue, but i am suffering since last month on wards till now i didnt get any responce from act team
Please help me here
My contact number [protected]

I had requested for a relocation of my connection. Although this was addressed in a swift manner, the guy just provided me with the cable and did not activate the connection. After several calls, the team just says one thing - it can take up to 24 hours. Its been a week now listening to the same excuse they make.

Either you disconnect the connection and refund me or activate the connection at the earliest.

Hi, my name is anjaneya gupta. I am from hyderabad. October6th 2018, i have paid 6months subscription to act fiber for a new connection. My account number for act fiber:[protected]. Waited 1 week for net connection. As they are not give the connection, i gave request for refund of my money. My escalation ticket [protected]. So many times i called to customer care, nodal office and sent mails to [protected]@actcorp.in, nodalofficer. [protected]@actcorp.in, appellate. [protected]@actcorp.in and refunds. [protected]@actcorp.in. There is no use of calling to their customer support and sending mails to them.in act fiber "no one is willing to give customer support". I gave money on 6th october 2018 and today 6th november 2018. What a pathetic service act fiber is giving to customers. Shame on you guys... Who worked on my complaint and who working on my complaint...
If you are not willing to refund my amount, you people can tell me on call/mail. So that i can't waste my time. I simply raise a case on consumer forum with attaching all phone recordings and mails.

My act fibernet account has been *suspended* for the last 2 day for no reason.

I've paid my dues in time.. The suspension is an error on your part as you did the billing for my old plan as well as the new plan simultaneously. You botched up during the plan change for my account.

Pls lift the suspension as soon as possible, as i'm losing my patience, money and time.

My act fibernet account number is[protected]

This is the worst service provider in hyderabad, we lodged a request on october 4th for shifting our existing internet connection and it november 2nd passed away and they have not shifted connection nor showing any sign of returning money which we paid for 6 months in advance, there are absolutely # working in act fibernet, just doing timepass for 30 days without any action on compalaints, called them many times and they simply provide an answer tomorrow it will be done, this # answer they are giving us since all this 30 days...

Guys never take act connection they are utterly waste service providers...

Got an information for support team, saying setup box is removed need to find a customer to keep the box.. I have been agreeing to give the permission since two days but non of the team is contacted to keep the box... And the customer representatives are speaking very aggressively.. Not been satisfied.. Want to disconnect the connection.. Unnecessary disturbance and bill

This is praveen kumar, my act account number is[protected], i have paid for the 12 +2month plan of act and i have submitted the necessary documents also on[protected] on last monday, 15 days passed but installation is not done and not even any call from your team. I have called up customer care nearly 20 times and mailed to nodal team as well but still result is zer0. I don't want to connect with act anymore.. Disconnected my act and refund me my money back..

The service of act is worst and customer like us will have to face problems due to your service, who have chosen act knowing from the google or your ads.. I'm excepting a proper response from act asap.. Waste of time and money to have the connection with the act.

Regards,
Praveen kumar.

I have act connection[protected], due to service failure I raised connection disconnection request, instead of disconnecting my connection, they are charging the bill every month, if the connection goes down will be down from 4 to 7 working days, Request some one to take action otherwise guide us how to take action legal in court.   Replace all

I have booked act connection on 22nd october by paying 10700 for a year connection... I got the connection within 3 days... And on the same day i lost the connectivity... So i raised a complint... And from then i am just getting false statements that within 24hrs problem will be resolved but no body is resolving the problem... Infact i demanded for cancellation and refund the amount so i can go with any other company... But for this also no response... They are simply raising new complaint ticket no [protected] and [protected] and [protected] and [protected]...
Connection is in the name of murtaza bhrmal
Registered contact no is [protected]

No internet connection since 18 days, horrible service and fake promises.
Trivial issue of junction box power is not resolved since 18 days and continuing.
Initial complaint was closed within days without information or resolving the issue.

New complaint is running since 3 days. Untill now i was made to believe issue was something very big and they are replacing the fiber from server to junction box. However it is identified to be trivial one on 18th day, wherein power to the junction box is cutoff and still not restrored.

Engineer is only bothered about closing the ticket. After all this engineer has the audacity to ask for close of the ticket saying issue would be resolved tomorrow, without actually closing it.

Escalation contacts are of no use, they are putting the blames on different teams among them instead of closing the issue.

If you are unable to manage the service please close it and do not harasse customer.

I have enclosed the bill copy here with. I would suggest none of them to go by the words and make full payment by trusting act broadband dealers as they will not initate refund in case of no connectivity. I have contacted customer care 5 times till today. And each time i am told that within 24 hours i’ll be receiving payment which i haven’t. After this i’ll be approaching consumer forum for required action to be taken. It’s been around 40 days since i’ve made payment. I would expect refund to be done before legal action can be initiated